Top Call Center Companies & Services for Manufacturing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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$10,000+$25 - $49 / hr50 - 249Pune, India
Services provided
Launched in 2014, Valasys Media LLC is a Sales Outsourcing company. The company offers Sales Outsourcing and Email Marketing, and is midsize.
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$5,000+< $25 / hr2 - 9London, England
Services provided
See all 1 projectsDesire Group International offers sales outsourcing, lead generation, social media enhancement, and business expansion services. Their reviews highlight a systematic and tech-driven approach, with an emphasis on timely delivery and seamless project management. Clients commend their ability to significantly boost revenue and market reach, although some note pricing as an area for improvement.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
See all 76 projectsSupportYourApp is a professional Contact Center Services provider specializing in comprehensive Customer Support Services, including 24/7 Inbound and Outbound Call Center operations. Across various reviews, their commitment to flexibility, scalability, and high-quality service delivery is consistently praised. Approximately 90% of reviewers highlight their proactive communication and value for cost, underscoring their adeptness in managing diverse telephonic support needs efficiently.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.
$1,000+< $25 / hr50 - 249Tunis, TunisiaServices provided
See all 17 projectsBusiness & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.
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$1,000+< $25 / hr250 - 999Elgin, IL
Services provided
Established in 1981, MAI is a Customer Service Outsourcing company. In Elgin, Illinois, the team specializes in Customer Service Outsourcing and Recruiting.
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$5,000+Undisclosed10 - 49
Services provided
Motion Group - Motion BBC GmbH is a Sales Outsourcing company. They are in Wien, Austria and have small team of experts. Their services include Sales Outsourcing and Direct Marketing.
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$5,000+$50 - $99 / hr50 - 249Raleigh, NC
Services provided
Rent A Sales Rep is a Direct Marketing company. Founded in 2003, the team provides Direct Marketing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Gorakhpur, India
Services provided
See all 1 projectsZrima offers Contact Center Services, including Inbound Call Center and data entry support. Feedback highlights Zrima's strong work ethic, flexibility, and seamless team integration, leading to significant growth and improved lead conversion. Clients appreciate their customized, cost-effective services and proactive problem-solving approach, making them a reliable partner for outsourcing needs.
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$1,000+< $25 / hr50 - 249Kolkata, India
Services provided
Skylink Dealtrade is a call center service. They are headquartered in Kolkata, India and have midsize team. Their team provides Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr250 - 999Warszawa, PolandServices provided
See all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
$1,000+$25 - $49 / hr50 - 249Zagreb, CroatiaServices provided
See all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
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$5,000+$25 - $49 / hr2 - 9Hong Kong, Hong Kong
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Egress Liberty Limited, a Sales Outsourcing company, was launched in 2022. They provides Sales Outsourcing and Event Marketing.
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$1,000+< $25 / hr50 - 249Mandaluyong, Philippines
Services provided
Axiem Corp., a Finance & Accounting Outsourcing (FAO) company, was established in 2013. They offers Finance & Accounting Outsourcing (FAO) and Sales Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999București, RomaniaServices provided
See all 13 projectsValoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.
$10,000+< $25 / hr50 - 249Denver, COServices provided
See all 229 projectsBelkins is a lead generation and outbound marketing company that specializes in creating effective sales campaigns through email, LinkedIn outreach, and cold-calling services. Reviews consistently highlight their ability to generate qualified leads, with 100% of reviewers noting successful appointment bookings and measurable outcomes. Clients praise Belkins' professionalism, timely communication, and high-quality project management, with no significant areas for improvement suggested.
$1,000+< $25 / hr50 - 249Ed, SwedenServices provided
See all 62 projectsA-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.
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$1,000+$25 - $49 / hr10 - 49Mumbai, India
Services provided
Contract Manufacturing company Marc Steel India was founded in 2010. The small team offers Contract Manufacturing and Other Marketing.
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$1,000+$150 - $199 / hr2 - 9Toledo, OH
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Comprehensive Data Services, Inc is an IT managed services company. Established in 1986, the agency specializes in IT managed services and cloud consulting & SI.
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Featured
What are Featured Providers?
$5,000+Undisclosed10 - 49Services provided
See all 1 projectsCall Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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$1,000+Undisclosed2 - 9West Hartford, CT
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Founded in 1995, Universal Connectivity is a cloud consulting & SI company. The team offers cloud consulting & SI and unified communications consulting & SI.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsSupport Wise provides customer support services and develops POS systems. Overall feedback highlights their excellent project management, timely delivery, and strong alignment with client values. Clients appreciate their commitment to client satisfaction and the high value they offer for the cost.
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$1,000+< $25 / hr10 - 49Dover, DE
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In Dover, Delaware and Lahore, Pakistan, Moldech is a Sales Outsourcing company. Their services include Sales Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Islamabad, Pakistan
Services provided
Sansom Consulting, a call center company, was launched in 2021. The team focuses on Call Center Services and Customer Service Outsourcing and is based in Santa Fe, New Mexico and Islamabad,
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$5,000+< $25 / hr10 - 49Medan, Indonesia
Services provided
See all 3 projectsXpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.
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$1,000+< $25 / hr50 - 249Baguio, Philippines
Services provided
See all 1 projectsSynerG specializes in UI and UX design, delivering scalable and user-friendly solutions for both operating systems. Clients consistently praise their professionalism, timely responses, and ability to exceed expectations. The overall feedback highlights a seamless workflow and impressive project management, resulting in outstanding project outcomes.
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Undisclosed$25 - $49 / hr10 - 49Mangaluru, India
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Sales Outsourcing company 4UPSCALE was established in 2021. The firm provides Sales Outsourcing and Email Marketing, and is small.
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Undisclosed< $25 / hr50 - 249Mumbai, India
Services provided
See all 1 projectsKrono offers Contact Center Services, focusing on Telemarketing Services with expertise in both Inbound and Outbound Call Center operations. Overall, reviews highlight Krono's strong business culture, timely delivery of leads, and alignment with client values, which are complemented by competitive pricing and high ratings, making them a reliable partner for Customer Support Services.
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$1,000+$25 - $49 / hr2 - 9Miami, FL
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Bilingual LS is an answering service. The Miami, Florida-based company was launched in 2010. Their team offers Call Center Services and Translation.
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Undisclosed< $25 / hr2 - 9
Services provided
Lead Gen Expert is a Sales Outsourcing company. The Brahmanbaria, Bangladesh-based company provides Sales Outsourcing and Social Media Marketing.
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$1,000+$100 - $149 / hr2 - 9
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Sales Outsourcing company Carnivore Consultants is headquartered in Oakville, Canada. They provide Sales Outsourcing and Manufacturing Consulting.
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$1,000+< $25 / hr10 - 49Tijuana, Mexico
Services provided
See all 1 projectsVoxcentrix offers Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center. Reviews highlight the company's role in significantly increasing sales and expanding into new markets. Clients appreciate Voxcentrix's friendly and responsive team, who act as brand ambassadors and effectively manage calls and customer interactions.
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$1,000+$50 - $99 / hr2 - 9
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Dietrick & Co. Is a small Sales Outsourcing company in. The team focuses on Sales Outsourcing and Email Marketing.
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$1,000+< $25 / hr2 - 9Vancouver, Canada
Services provided
Prospect Solutions is a Back Office Outsourcing company. They are in Vancouver, Canada and have small team. They specialize in Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
Pipeline CRM is a CRM consulting and SI company. The agency is in Seattle, Washington. Their team offers CRM consulting and SI and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsData Entry Outsourced is a company providing Contact Center Services, specializing in efficient back-office support, including data retrieval. Their services have significantly reduced client workload by 50% and saved approximately $124,490 monthly. Clients commend their ability to deliver quality work quickly and appreciate the substantial cost and time savings.
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$1,000+< $25 / hr50 - 249South Plainfield, NJ
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Headquartered in South Plainfield, New Jersey, Smyyth is a Back Office Outsourcing and answering service. Launched in 1906, the team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Richardson, TX
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Tucker, Albin & Associates, a Back Office Outsourcing and call center company, was founded in 2008. The agency specializes in Back Office Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr10,000+New York, NY
Services provided
AdvantageSolutions is a phone answering service in New York, New York. They provide Call Center Services.
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$1,000+< $25 / hr250 - 999Annapolis Junction, MD
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BrightKey, a midsize call center company, is based in Annapolis Junction, Maryland. Their services include Call Center Services.
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$1,000+< $25 / hr50 - 249Santa Fe Springs, CA
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Westset Logistics is a midsize call center service. Founded in 1996, the team offers Call Center Services.
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$1,000+< $25 / hr10 - 49Congleton, England
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Toucan Telemarketing, a call center company, is located in Congleton, England. Their services include Call Center Services and Sales Outsourcing.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Smart Tech Trade is a Sales Outsourcing company. Their team is located in Poznań, Poland. The firm offers Sales Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Woodbury, MN
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DRS Acquisitions Inc. Is an answering service company. Their small team is based in Woodbury, Minnesota and Sauk Centre, Minnesota. Their services include Call Center Services.
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$1,000+< $25 / hr1,000 - 9,999Toronto, Canada
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Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.
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$1,000+< $25 / hr10 - 49Toronto, Canada
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York Consulting is a phone answering service and Sales Outsourcing company based in Toronto, Canada. They provide Call Center Services and Sales Outsourcing.
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$1,000+$150 - $199 / hr10 - 49Centennial, CO
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KLA Group is a Marketing Strategy company. Headquartered in Centennial, Colorado, the agency was established in 1995. Their team specializes in Marketing Strategy and Sales Outsourcing.
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$5,000+$50 - $99 / hr2 - 9Greenacres, FL
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Synapse is a Greenacres, Florida-based Contract Manufacturing company. They focus on Contract Manufacturing and Business Consulting.
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Undisclosed< $25 / hr10 - 49Nashik, India
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See all 1 projectsSales Wolfs Australia offers comprehensive sales and back-up support services, including B2B sales management. Reviewers consistently praise their excellent service, effective project management, and the ability to train personnel quickly to achieve great outcomes. Overall, clients are highly satisfied with their performance and innovation.
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$1,000+< $25 / hr50 - 249Ottawa, Canada
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See all 1 projectsOnPath is an award-winning lead generation company. Since our early beginnings in 1993, we now have over 140 employees. We’re a one stop shop full-service lead generation specialist that
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$1,000+< $25 / hr250 - 999Pasig, Philippines
Services provided
Asia Telecom Ltd. Is a call center service. Based in Hong Kong and Pasig, Philippines, the agency was founded in 1997. Their services include Call Center Services.
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$1,000+< $25 / hr250 - 999Pembroke Pines, FL
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Midsize answering service company Your Collection Solution, is in Pembroke Pines, Florida. Their services include Call Center Services.
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$1,000+< $25 / hr10 - 49Nashua, NH
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Launched in 1992, Alternative Logistics is a phone answering service. The firm focuses on Call Center Services, and is small.
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$1,000+< $25 / hr50 - 249Sittingbourne, England
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GoResponse is a midsize call center headquartered in Sittingbourne, England. The team focuses on Call Center Services.
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$1,000+< $25 / hr10 - 49Kochi, India
Services provided
Launched in 2013, Sasta Outsourcing is a small call center. Their services include Call Center Services.
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$1,000+< $25 / hr50 - 249Benalmádena, Spain
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Infonordic is a call center. Established in 2003, the company provides Call Center Services.
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$1,000+< $25 / hr10 - 49Aberdeen , Scotland
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Phoenix 24-7, a small telephone answering service, is in Aberdeen , Scotland. The team specializes in Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
AnswerMyPhone is an England-based answering service. They focus on Call Center Services and Sales Outsourcing.
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$1,000+Undisclosed2 - 9Morris Plains, NJ
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Located in Morris Plains, New Jersey, Internet Customer Solutions, Inc. Is a small ERP consulting and SI company. The team offers ERP consulting and SI and Custom Software Development.
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Best Call Centers for the Manufacturing Industry
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Call Center Services70% Other -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
15% Call Center Services70% Sales Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.6/40.015.6/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
34/40.018.6/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
33.9/40.018.6/20 Reviews9.7/10 Clients & Experience5.5/10 Market PresenceService focus
85% Call Center Services15% Other -
$5,000+< $25 / hr50 - 249London, England
Ability to deliver
31.2/40.018.2/20 Reviews8/10 Clients & Experience4.9/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr10 - 49Fredericton, Canada
Ability to deliver
32.5/40.017.2/20 Reviews9.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Sales Outsourcing35% Other -
$5,000+Undisclosed50 - 249Alpharetta, GA
Ability to deliver
30/40.015.6/20 Reviews8.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
32.2/40.016/20 Reviews9.3/10 Clients & Experience6.9/10 Market PresenceService focus
15% Call Center Services20% Sales Outsourcing65% Other -
$25,000+Undisclosed10 - 49Austin, TX
Ability to deliver
30/40.016.4/20 Reviews8.2/10 Clients & Experience5.4/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Lewes, DE
Ability to deliver
31.5/40.016.4/20 Reviews8.2/10 Clients & Experience6.9/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
35.4/40.018.2/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$25,000+$50 - $99 / hr10 - 49Willoughby, OH
Ability to deliver
31.3/40.016.2/20 Reviews9.8/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr2 - 9Franklin, TN
Ability to deliver
31.2/40.016/20 Reviews6.9/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$50 - $99 / hr10 - 49Wrocław, Poland
Ability to deliver
34.7/40.017/20 Reviews9.2/10 Clients & Experience8.6/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$1,000+$150 - $199 / hr10 - 49Iowa City, IA
Ability to deliver
37.4/40.018.4/20 Reviews9.9/10 Clients & Experience9/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+$50 - $99 / hr2 - 9Gdańsk, Poland
Ability to deliver
30.5/40.018/20 Reviews5.7/10 Clients & Experience6.8/10 Market PresenceService focus
15% Call Center Services65% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Stafford, TX
Ability to deliver
27.9/40.016.2/20 Reviews6.8/10 Clients & Experience4.9/10 Market PresenceService focus
50% Call Center Services15% Sales Outsourcing35% Other -
$5,000+$25 - $49 / hr50 - 249Evanston, IL
Ability to deliver
30/40.015.2/20 Reviews7.9/10 Clients & Experience6.8/10 Market PresenceService focus
85% Sales Outsourcing15% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
