SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, we deliver a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
Why Companies Outsource Their Customer Support to Us
Over 16 years of experience
Over 1300 professionals on a team
Over 60 operational languages
PCI/DSS Certified Level L1 and Level L2 Service Provider
ISO/IEC 27001 certification
GDPR-, CCPA-, and HIPAA-compliance
Refined processes of onboarding, learning, and human development
Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service
We provide round-the-clock B2C & B2B customer service across multiple channels
Our flexible, scalable teams are tailored to your business needs
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. We take a personalized approach, recognizing that every client has unique business needs.
Partnership and marketing requests aren’t accepted via the "Discuss my project" form. Please send them to marketing@supportyourapp.com
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wilmington, DE
Year founded
Founded 2010
Languages
Timezones
31 Languages that we service
English
Spanish
Arabic
Bengali
Hindi
Russian
Portuguese
Japanese
German
Korean
French
Turkish
Vietnamese
Cantonese
Italian
Urdu
Polish
Ukrainian
Persian
Romanian
Azerbaijani
Dutch
Hebrew
Czech
Serbian
Bulgarian
Estonian
Slovakian
Croatian
Swedish
Georgian
33 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
3 Locations
Wilmington , DE
Beograd , Serbia
DSR , Argentina
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.7
/5
What Clients Have Said
SupportYourApp offers competitive pricing and good value for cost, with monthly investments ranging from $2,300 to $20,000 depending on the client size and needs. Clients appreciate the flexibility, responsiveness, and quality of service, highlighting strong communication and effective ticket management.
SupportYourApp is praised for their seamless onboarding process and ability to integrate quickly with client systems. Their structured approach ensures minimal disruption and a smooth transition for new projects.
Proactive and Solution-Oriented
SupportYourApp is recognized for their proactive approach, often suggesting improvements and addressing potential challenges before they arise. Their commitment to continuous improvement is valued by clients.
Highly Responsive and Communicative
Clients consistently praise SupportYourApp for their responsiveness and clear communication. They maintain frequent contact with clients through virtual meetings, emails, and messaging apps, ensuring alignment and addressing any issues promptly.
Challenges with Training and Consistency
Some clients noted initial challenges with training and consistency among support agents. While SupportYourApp is generally quick to address these issues, ongoing training and quality control are areas for potential improvement.
Wide Range of Services Offered
SupportYourApp provides a variety of services, including 24/7 customer support, technical support, pre-sales assistance, and content moderation. They handle inquiries via phone, email, chat, and social media, demonstrating their flexibility and comprehensive service offerings.
Ability to Scale and Adapt
Clients appreciate SupportYourApp's ability to scale their teams quickly and adapt to changing needs. Whether expanding coverage hours or adjusting team size, they offer flexibility to meet client demands efficiently.
Customer Service OutsourcingIT Managed ServicesOther IT Consulting and SI
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team is always quick to respond, making collaboration efficient and seamless."
Nov 17, 2025
CTO, EdTech Firm
Anonymous
Verified
Education
Denmark
11-50 Employees
Online Review
Verified
SupportYourApp provides L2 technical support for an edtech company, filling in for their night shift operations. They handle email support, resolve customer issues, and ensure consistent customer communication.
SupportYourApp's dedicated agent has helped the client provide customer support during nighttime hours and manage their workload effectively. As a result, the client considers expanding the team. Moreover, SupportYourApp has been responsive, straightforward, dedicated, and communicative.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of an edtech company.
Describe what your company does in a single sentence.
We are a learning technology company specializing in extended enterprise training, offering the platform to help clients and partners create customized, impactful learning environments that drive customer retention and transform partners into advocates.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Provide night-shift L2 technical support, covering hours we couldn’t manage internally. Balance our workload and resolve customer issues more quickly, improving overall operational efficiency.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp handles email support on the following schedule: Monday–Wednesday, 7:00 PM–3:00 AM; Thursday, 7:30 PM–3:30 AM; and Friday, 7:00 PM–3:00 AM. Communication has been smooth, issues are addressed promptly, and collaboration has been productive. They assigned a dedicated consultant to our project, ensuring consistent communication and reliable support. This approach has allowed us to maintain high service standards for our customers during night operations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Currently, our customer support is managed by one dedicated agent. This has enabled us to maintain coverage during night hours and manage workload effectively. We are also considering expanding the team.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp team has been very responsive and straightforward. We communicate frequently via Google Chat, and the team is always quick to respond, making collaboration efficient and seamless.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
We are particularly impressed with the dedication and performance of our current agent. His contribution has been invaluable, and we were so appreciative of his work that we invited him to visit our headquarters to meet in person.
Are there any areas for improvement or something SupportYourApp could have done differently?
Overall, we’re very satisfied with the cooperation. The only ongoing area of improvement is expanding the team as our workload increases, and SupportYourApp has been proactive in addressing this together with us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Audio Technology Company
Customer Service Outsourcing
Confidential
Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our consultant, Lucas, has shown exceptional dedication and genuine care for our business."
Oct 21, 2025
Head of Customer Experience, Audio Technology Company
Sophia Cooper
Verified
Other industries
Bahamas
1-10 Employees
Online Review
Verified
SupportYourApp provides customer support services for an audio technology company. The team handles email and chat support from 4 p.m. to 1 a.m. Kyiv time and manages side projects for the client.
SupportYourApp has resolved all tickets during their shift with minimal involvement from the client. The team has excellent communication and holds weekly meetings to ensure everything stays aligned. SupportYourApp is friendly and professional, making collaboration seamless and highly effective.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Customer Experience of an audio technology company
Describe what your company does in a single sentence.
Our company provides transformative, science-backed audio experiences designed to enhance focus, motivation, and emotional well-being — offering content for every moment of the day through a seamless, user-friendly platform.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
To reduce the time spent on customer support so we could focus more on strategic priorities and business growth
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
At first, we worked with one amazing customer support consultant who later moved on, but SupportYourApp quickly stepped in and found the perfect replacement. Our new customer support consultant now seamlessly handles our email and chat support from 4 PM to 1 AM Kyiv time, ensuring our customers are always taken care of. We’re extremely happy with the partnership — every ticket is managed efficiently and thoughtfully, requiring minimal effort on our part.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All tickets are consistently resolved during the shift with minimal involvement from our side. Communication has been excellent, with weekly meetings ensuring everything stays aligned. The team is incredibly friendly and professional, making collaboration seamless and highly effective. Our new agent has become so well integrated with our company that they’ve even started assisting with side projects — a true testament to their dedication and understanding of our operations.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project is managed with impressive efficiency, supported by clear communication and structured oversight. Weekly meetings keep priorities aligned and progress on track, while all tickets are proactively monitored and resolved. The team combines professionalism with a friendly, collaborative approach, ensuring a seamless and highly effective workflow.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Our consultant, Lucas, has shown exceptional dedication and genuine care for our business. He’s taken the time to truly understand our operations and consistently goes above and beyond. Lucas is proactive, kind, and quick-thinking — ensuring every task is handled with professionalism and efficiency. We’re incredibly grateful for his support.
Are there any areas for improvement or something SupportYourApp could have done differently?
None for now!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Software Company
Customer Service Outsourcing
Confidential
Oct. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team’s proactive approach is remarkable — they regularly spot opportunities to improve workflows."
Oct 12, 2025
Sr Support Manager, OfficeSpace Software
Sergio Espinal
Verified
Other industries
Costa Rica
201-500 Employees
Online Review
Verified
SupportYourApp provides 24/7 customer support for a visitor management software company. The team provides support via phone, chat, and email. They use Salesforce as the central platform for case management.
SupportYourApp has delivered excellent 24/7 omnichannel support with strong service availability and fast response times. As a result, the client has achieved high customer satisfaction scores. The team has been responsive, reliable, and proactive, and their project management is well-organized.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Sr. Support Manager of OfficeSpace Software
Describe what your company does in a single sentence.
OfficeSpace Visitors is a fully customizable digital visitor management system that streamlines and automates workplace check-ins, visitor tracking, and host notifications within broader office and space management.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We initially hired SupportYourApp to help streamline and scale our visitor management solution, ensuring faster, more secure, and professional check-ins
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work includes providing 24/7 customer support via phone, chat, and email, with Salesforce used as the central platform for case management. Despite a recent team merger, service continuity was maintained, and communication remained exceptionally strong. Our key deliverables are seamless omnichannel support, smooth transition management, and consistently high client satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
SupportYourApp delivered 24/7 omnichannel support with strong service availability, fast response times, and high customer satisfaction. The team has been responsive, reliable, and very proactive
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We value a structured approach, ensuring smooth coordination and communication across all support channels. Our team consists of six shared Customer Support Consultants and one dedicated, providing a balance of shared expertise and focused attention for the project.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
The team’s proactive approach is remarkable — they regularly spot opportunities to improve workflows, address potential challenges before they become problems, and ensure the project runs seamlessly.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this point, we haven’t identified anything that requires changes. Everything has been running smoothly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Self-Care Platform
Customer Service Outsourcing
Confidential
May 2024 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
4.5
"Everyone is efficient and proactively communicative, which makes working with them a breeze!"
Jul 8, 2025
Customer Support Manager, Self-Care Platform
Anonymous
Verified
Other industries
San Francisco, California
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support services for a self-care platform. SupportYourApp expands the client's support team with agents who handle incoming inquiries and ensure users have a smooth experience.
SupportYourApp has received positive feedback from the client. The team has been responsive, reliable, and easy to work with. The team operates during the client's key hours. SupportYourApp communicates via email and holds monthly meetings to review progress and align on the next steps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Support Manager of a wellness & fitness company
Describe what your company does in a single sentence.
We are a self-care app available on both the App Store and Google Play. The app is designed to help users manage their mental well-being.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Expanding our support team
Establish a reliable, scalable, and customer-centric support experience
Handle incoming inquiries as efficiently as possible
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project started with one dedicated support agent handling customer inquiries and making sure users had a smooth experience with the product. As things progressed and the project grew, SupportYourApp helped bring in two additional agents to keep up with growing inquiry volume.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We’ve been very happy with this cooperation — 9/10 overall feedback on the yearly milestone. The team has been responsive, reliable, and easy to work with. It’s been a smooth partnership, and we look forward to continuing to coordinate with the team.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team is reliable and responsive to our needs. They operate during our key hours. Communication is handled via email, and we hold monthly meetings to review progress and align on next steps.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
Everyone is efficient and proactively communicative, which makes working with them a breeze! I'm very grateful for the team, and every part of the process has been smooth so far.
Are there any areas for improvement or something SupportYourApp could have done differently?
At this point, we haven’t noticed anything that needs changing.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Call Center & Customer Support Services for Software Company
Call Center ServicesCustomer Service Outsourcing
Confidential
Apr. 2017 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We appreciate the team's swift responses to phone calls and the accuracy of the information shared with us."
May 2, 2025
Post-Sales Support Team Lead, StarWind Software
Michael Rakitin
Verified
Other industries
Beverly, Massachusetts
51-200 Employees
Online Review
Verified
SupportYourApp provides call center and customer support services for a software company. The team offers 24/7 support, gathers customer information, and escalates cases to the client for action or resolution.
SupportYourApp's efforts have led to a significantly higher call pickup rate. The team is transparent about their work and ready to provide updates or address concerns, ensuring seamless communication. SupportYourApp's responses to phone calls are swift, and their information is accurate.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Post-sales Support Team Lead of StarWind Software
Describe what your company does in a single sentence.
StarWind Software specializes in hyperconverged infrastructure (HCI) and storage virtualization solutions, helping organizations modernize and simplify their IT environments.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
24/7 phone support - with consultants gathering information and escalating cases to us for further action or resolution when needed.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We've been working with SupportYourApp for a long time, and the service has evolved signifi cantly. We initially had all-day support only on weekends and a fi xed schedule from Monday to Friday. Over time, this transitioned into a streamlined 24/7 support model with one hour of dedicated coverage per shift.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The consultants effi ciently gather information during calls and escalate it to our internal team, ensuring smooth and timely handling. After completing the training to better understand customer requests and our product basics, they have been able to support us more effectively. The team’s efforts have also led to a significantly higher call pickup rate.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp’s team has always been transparent about their work and ready to provide updates or address concerns, ensuring seamless communication. We hold monthly meetings, and most of our communication is conducted via email.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We appreciate the team's swift responses to phone calls and the accuracy of the information shared with us.
Are there any areas for improvement or something SupportYourApp could have done differently?
The accuracy of customer contact information is critical for our operations. While there were some issues in the beginning, the managers overseeing the support team implemented effective strategies to address these problems. Thanks to effective oversight and training, there have been almost no mistakes in the past year.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for Science-Inspired Products Co
CRM Consulting and SICustomer Service OutsourcingOther Application Development
$10,000 to $49,999
Feb. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The experience has been great.”
Apr 30, 2025
Department Head, Kurzgesagt
Anonymous
Verified
Other industries
Munich, Germany
51-200 Employees
Online Review
Verified
SupportYourApp provides customer support services for a science-inspired products company. The team handles customer inquiries related to purchases, deliveries, and returns.
SupportYourApp has improved response times, customer satisfaction, and negative feedback reduction. The team efficiently handles peak season volumes, maintaining efficiency during busy times. SupportYourApp is quick to respond to the client's needs and adjust accordingly.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm a department head at Kurzgesagt
Describe what your company does in a single sentence.
Kurzgesagt creates science-inspired products like infographic posters, journals, and accessories through our online shop.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
Speed up replies to customer questions about orders and shipping.
Manage the holiday season rush in our shop.
Build and update our internal knowledge base from scratch.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp’s team helped us streamline our customer support and optimize internal processes. They handled customer inquiries related to purchases, deliveries, and returns, as well as assisting with updates to our website’s FAQs section. They also created and managed a knowledge base (Bookstack) for our team, which was a major improvement since we previously didn’t have one. During peak seasons, they efficiently managed a high volume of requests, maintaining fast response times and high customer satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration with SupportYourApp led to measurable improvements in response times, customer satisfaction, and the reduction of negative feedback. We also saw a marked improvement in handling peak season volumes, maintaining efficiency even during busy times. These changes significantly improved our customer support experience and overall service quality.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp did a great job managing the project. They always delivered on time and met our expectations. The team was quick to respond to our needs, making adjustments when necessary and staying in touch regularly to keep everything on track.
What was your primary form of communication with SupportYourApp?
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most was how SupportYourApp handled the busy seasons. Even with a lot of customer inquiries coming in, they kept everything running smoothly and made sure customers were still taken care of.
Are there any areas for improvement or something SupportYourApp could have done differently?
The experience has been great. The team was very responsive to any questions that arose and always quick to offer solutions, ensuring everything ran smoothly and efficiently.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Delivered what was promised and brought highly skilled people to the operation
Customer Service Outsourcing for E-Commerce Company
Customer Service Outsourcing
Confidential
June 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everyone we interacted with has been impressive and professional."
Oct 21, 2024
Owner, E-Commerce Company
Anonymous
Verified
eCommerce
Dover, Delaware
1-10 Employees
Online Review
Verified
SupportYourApp provides customer support services for an e-commerce company. The team has provided a support consultant to handle the client's email customer communication and QA.
Thanks to SupportYourApp, the client has seen increased customer satisfaction and retention. The team provides high-level, personalized support and is in charge of updating the documentation. SupportYourApp's smooth operations and result-oriented approach are hallmarks of their performance.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of an ecommerce company
Describe what your company does in a single sentence.
We sell silver jewelry online
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed someone to help us respond to customer requests.
Our business started growing, and we did not have the capacity to handle the growing number of requests, so we needed a dedicated support team.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We came to SupportYourApp after realizing we needed a professional support team. They immediately provided us with 1 support consultant who handled our email customer communication. That later grew to a dedicated team of 2 consultants. Recently, we downscaled to 1 full-time and 1 part-time consultant. They also handle some QA and have helped us create a knowledge base.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT 2. Increased customer retention
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We admire the performance and knowledge of our support representatives. They provide high-level, personalized support and are in charge of updating the documentation. We are also more than satisfied with SupportYourApp smooth operations and result-oriented approach.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Consistency of the service; everyone we interacted with has been impressive and professional.
Are there any areas for improvement or something SupportYourApp could have done differently?
We had to replace one of the consultants, but SupportYourApp quickly provided us with a specialist who is much more effective in meeting our needs
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Public Transportation Co
Call Center ServicesCustomer Service Outsourcing
Confidential
Feb. 2022 - Ongoing
4.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"The service provided by SupportYourApp is quick and delivered with much care and a personal touch."
Oct 10, 2024
Customer Support Team Lead, Optibus
Asaf Shabtai
Verified
Other industries
Israel
201-500 Employees
Online Review
Verified
SupportYourApp provides customer support services for a public transportation company. The team monitors customer requests 24/7, handling support cases for the client's products and the companies they acquire.
SupportYourApp's work has increased the client's CSAT and reduced the resolution time of support cases raised by enterprise customers. The team demonstrates dedication, professionalism, and flexibility and provides quick services, monthly calls, and regular communication via Slack and email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Support Team Lead of Optibus
Describe what your company does in a single sentence.
Optibus leverages a robust combination of artificial intelligence, advanced optimization algorithms and distributed cloud computing to make public transportation smarter, better and more efficient – and ultimately nourish freedom of movement and sustainable cities.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed someone to monitor critical customer requests 24/7.
Our business began to grow, and we didn't have the capacity to handle the increasing volume of requests.
We needed agents to support the companies we acquired.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from SupportYourApp were assigned to this project?
7 dedicated consultants + 5 consultants in 24/7 shared team.
Describe the scope of work in detail. Please include a summary of key deliverables.
At first, we hired a 24/7 team with 2 hours of dedication to monitor incoming 'Critical Oncall' support cases. Then, we decided to hire dedicated consultants to handle support cases for our products, and for 2 companies we acquired. The dedicated team grew from 1 consultant to 7 consultants in 2 years.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. Increased CSAT. 2. Reduced resolution time of support cases raised by Enterprise customers due to the dedicated support service these customers received from the dedicated SupportYourApp consultants.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have monthly sync calls with the SDM, as well as communication via Slack and email regarding ongoing questions. The relationship is warm, yet professional. The service provided by SupportYourApp is quick and delivered with much care and a personal touch.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Dedication of the management team.
Professionalism and dedication of the dedicated consultants.
Flexibility of the services.
Are there any areas for improvement or something SupportYourApp could have done differently?
Streamline the hiring process for consultants.
RATINGS
4.0
Quality
5.0
Service & Deliverables
"More relevant to the dedicated consultants service."
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support for Smart Home Climate Control Brand
Customer Service Outsourcing
Confidential
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're flexible in adapting to any changes or new requirements."
Aug 27, 2024
Director of Customer Experience & Operations, Sensibo
Juan Iglesias-López
Verified
HVAC
Tel Aviv, Israel
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support services to a smart home climate control brand. The team handles inbound inquiries, onboards end clients, manages the CRM system, and analyzes customer feedback.
SupportYourApp has helped the client improve their customer support operations, increasing their CSAT by 10% within the first six months of the collaboration and reducing their average response and resolution times by over 50%. Moreover, the team manages the project well and delivers on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Customer Experience & Operations of Sensibo
Describe what your company does in a single sentence.
Smart Home Climate Control - Smart AC
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish? We engaged SupportYourApp to address the challenge of scaling our customer support operations as our business grew. Our primary goals were to improve response times, enhance the quality of customer interactions, and ensure that we could handle an increasing volume of inquiries without compromising on service quality. We also needed to maintain high levels of customer satisfaction while freeing up our internal team to focus on core business activities.
SOLUTION
How did you find SupportYourApp?
Online Search
Why did you select SupportYourApp over others?
High ratings
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
SupportYourApp provides comprehensive customer support services, including handling inbound inquiries through multiple channels such as email, chat, and social media. Their scope of involvement included:
providing technical support
assisting with customer onboarding
managing our CRM system
collecting and analyzing customer feedback
They also played a crucial role in developing and maintaining a knowledge base and implementing quality assurance processes to ensure that all customer interactions met our standards.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The impact of SupportYourApp’s engagement was significant. We saw a marked improvement in our customer satisfaction (CSAT) scores, which increased by 10% within the first six months of the partnership. Additionally, our average response and resolution times were reduced by more than 50%, leading to quicker resolutions and happier customers. Overall, these metrics demonstrate a clear enhancement in our customer support operations.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SupportYourApp excelled in project management. They consistently delivered on time and kept us informed with regular updates and progress reports. Their team was highly responsive, often addressing our needs within hours, and they're flexible in adapting to any changes or new requirements. Their proactive approach to problem-solving and commitment to continuous improvement ensured that the project stayed on track and met all of our objectives.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
What did you find most impressive or unique about this company?
SupportYourApp demonstrated strong project management throughout the duration of the engagement, ensuring that deliverables were consistently met on time and often exceeded expectations.
Overall, SupportYourApp’s project management is exemplary. They consistently delivered items on time, responded quickly and effectively to our needs, and maintained a high level of communication and professionalism throughout the project. Their ability to manage the project efficiently while being flexible and responsive contributed significantly to the success of our partnership.
Are there any areas for improvement or something SupportYourApp could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Support Services for HealthTech Company
Call Center ServicesCustomer Service Outsourcing
$50,000 to $199,999
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed with their dedication to helping us achieve our goals whenever they can or whenever we need them."
May 13, 2024
CEO, Blueheart
Sachin Raoul
Verified
Other industries
London, England
11-50 Employees
Online Review
Verified
SupportYourApp provides customer support services to a healthtech firm. They manage the client's email customer communication, handle their Zendesk system, conduct QA reviews, and create a knowledge base.
SupportYourApp has provided the client with professional customer support and QA teams. They've also helped the client establish a customer-oriented knowledge base and prepare to integrate another communication method via app store responses. Moreover, the team is professional and on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Blueheart
Describe what your company does in a single sentence.
We are a team that develops a relationship and social anxiety therapy app.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SupportYourApp to accomplish?
We needed a professional support provider.
We wanted our customer inquiries to be answered and resolved in the fastest time possible.
SOLUTION
How did you find SupportYourApp?
Referral
Why did you select SupportYourApp over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from SupportYourApp were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
We started working with SupportYourApp after we had understood our need in a professional support team. Right off the bat, they provided us with 1 support consultant who handled our email customer communication. Today we have 1 consultant as well who works with the Zendesk system and answers our customers’ emails. They are also handling some QA and have helped us create a knowledge base.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We now have a professional support team, QA specialists, a customer-oriented knowledge base, and are getting ready to implement another layer of customer communication — via app store responses. These are the elements we didn’t have before we started working with SupportYourApp.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The SupportYourApp team is very professional. They are always delivering the promised results on time. Our communication is on-point. We enjoy collaborating with them very much.
What was your primary form of communication with SupportYourApp?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed with their dedication to helping us achieve our goals whenever they can or whenever we need them.
Are there any areas for improvement or something SupportYourApp could have done differently?
Nothing that comes to mind.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-20 of
81 Reviews
Our Story
Since 2010, SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional customer support services specifically for innovative tech companies.
Meet the Team
Daria LeshchenkoCEO and Managing Partner
Daria is a ‘drive and passion’ that moves SupportYourApp forward. Her recognition as an industry influencer proves her expertise. Daria was included in the 200 Female Founders list by Inc.
Liubov TykholozVice CEO
Liubov has one of the most inspiring stories — with SupportYourApp, she grew from a Customer Support Consultant to a Vice CEO, responsible for all the internal processes at SupportYourApp.
Roman BednarchykChief Growth Officer
If we had to name SupportYourApp’s greatest promoter, Roman would be a mile ahead of the competition, due to his unending energy and enthusiasm. His responsibilities include bringing new clients and laying a sturdy foundation for strong relationships
What Sets Us Apart
Our Mission
To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.
Our Vision
To revolutionize the CX industry and become the most influential company in the world.
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