Support Wise

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of Millennium IT Solutions

Describe what your company does in a single sentence.

They give customer support to businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Support Wise to accomplish?

• An electronic gadgets store hired Support Wise to create a complete POS system that would make the client's services fully online. They tracked their progress via Trello.

SOLUTION

How did you find Support Wise?

• Online Search
• Referral

Why did you select Support Wise over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Support Wise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

POS System for an electronic company

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An electronic gadgets store hired Support Wise to create a complete POS system that would make the client's services fully online. They tracked their progress via Trello.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really good in managing the time and the deliverables were smooth and they always responded on time to do any changes or if we need any assistance.

What was your primary form of communication with Support Wise?

Virtual Meeting

What did you find most impressive or unique about this company?

They value their client and provide top-notch satisfaction

Are there any areas for improvement or something Support Wise could have done differently?

No