Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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UndisclosedUndisclosed2 - 9
Services provided
Bravo Built Construction is a Customer Service Outsourcing company. Their small team of employees is based in Missuaga, Canada. Their team specializes in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Devraj Engineering Company is a Customer Service Outsourcing company. Their small team of employees is in Ahmedabad, India. Their team specializes in Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Supportdeskllp is a Customer Service Outsourcing company. They are in Bengaluru, India and have small team of experts. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
J. S. Fix Custom Painting is a Customer Service Outsourcing company. The Waterford, Michigan-based team focuses on Customer Service Outsourcing.
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$5,000+$100 - $149 / hr50 - 249Conroe, TX
Services provided
Launched in 2020, Boilers On Demand is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and is located in Conroe, Texas.
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UndisclosedUndisclosed10 - 49San Antonio, TX
Services provided
Founded in 2006, Air Time LLC is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999East Windsor, NJ
Services provided
QWay Healthcare, a large Customer Service Outsourcing company, is headquartered in East Windsor, New Jersey. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
Freespire Therapy is a Customer Service Outsourcing company. Launched in 2024, the firm specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Labourwala is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing, and the company is headquartered in Dehradun, India.
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UndisclosedUndisclosed2 - 9Upland, CA
Services provided
Tip Top Hybrid, a Customer Service Outsourcing company, was established in 2000. They focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Parisian Window Treatments is a Customer Service Outsourcing company. Established in 2010, their team specializes in Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Digiverification is a Customer Service Outsourcing company founded in 2026. The team provides Customer Service Outsourcing.
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$1,000+$50 - $99 / hr10 - 49Littleton, CO
Services provided
Redrocks DryWall construction is a Customer Service Outsourcing company. Their team is in Littleton, Colorado and specializes in Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Quezon City, Philippines
Services provided
Founded in 2015, Virtual Freelance Solutions is a Customer Service Outsourcing company. The firm provides Customer Service Outsourcing, and is small.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Racks & partition is a small Customer Service Outsourcing company launched in 2025. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Dubai, United Arab Emirates
Services provided
AirKing Technical Services is a Customer Service Outsourcing company. The Dubai, United Arab Emirates-based team offers Customer Service Outsourcing and Contract Manufacturing.
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$10,000+< $25 / hr250 - 999
Services provided
Customer Service Outsourcing company Atel 14Degrees focuses on Customer Service Outsourcing and Sales Outsourcing. They are headquartered in San Marcos, Guatemala.
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UndisclosedUndisclosed250 - 999Miami, FL
Services provided
Visionary Solutions, a Customer Service Outsourcing company, was established in 2006. They provides Customer Service Outsourcing and Business Consulting.
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$50,000+$50 - $99 / hr250 - 999Dundalk, Ireland
Services provided
Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999
Services provided
Virtual Rockstar, a Staffing company, offers Staffing and Back Office Outsourcing. The firm is in Gilbert, Arizona.
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$10,000+Undisclosed2 - 9Katy, TX
Services provided
The Reputation Advisors is a Customer Service Outsourcing company based in Katy, Texas. The team specializes in Customer Service Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249Roseville, CA
Services provided
See all 1 projectsLEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.
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Undisclosed< $25 / hr2 - 9
Services provided
Dime Studio, a website development company, was launched in 2008. The team provides Web Development and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Jaipur, India
Services provided
AndWeSupport is a telephone answering service founded in 2018. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Pearland, TX
Services provided
PowerLift Garage Doors is a Pearland, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Event Management.
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$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Miami, FL
Services provided
Medusind, a Back Office Outsourcing company, is headquartered in Miami, Florida. Launched in 2002, the team specializes in Back Office Outsourcing and other IT consulting and SI.
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$1,000+< $25 / hr10 - 49Mayiladuthurai, India
Services provided
Winmac Solutions, a Back Office Outsourcing company, was established in 2024. Based in Mayiladuthurai, India, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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$1,000+$25 - $49 / hr10 - 49Rajkot, India
Services provided
Tathastu Technologies is a custom software development company. In Rajkot, India, the firm was established in 2012. Their services include Custom Software Development and Web Development.
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$5,000+$25 - $49 / hr50 - 249Sofia, Bulgaria
Services provided
AppGreat is a midsize user experience company. They specialize in UX/UI Design and Cybersecurity and were founded in 2019.
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$1,000+< $25 / hr250 - 999
Services provided
Founded in 2011, FIBER Group is a call center company. The team provides Call Center Services and Customer Service Outsourcing and is located in London, England and Napoli, Italy.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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$1,000+< $25 / hr250 - 999Santa Cruz de la Sierra, Bolivia
Services provided
Conecta Redes y Servicios S.A.S is an answering service company in Santa Cruz de la Sierra, Bolivia. Established in 2006, the team specializes in Call Center Services and Customer Service
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$25,000+$25 - $49 / hr250 - 999Edison, NJ
Services provided
Located in Edison, New Jersey, Isolve RCM is a midsize Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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$50,000+$50 - $99 / hr250 - 999Phoenix, AZ
Services provided
Established in 1994, Televerde is a Sales Outsourcing company. Their team focuses on Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Services provided
KMC Solutions, an Employer of Record (EOR) Services company, was founded in 2010. The company offers Employer of Record (EOR) Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
Services provided
Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Bedford, Canada
Services provided
Smiledog "Your Receptionist", a small call center and Customer Service Outsourcing company, is located in Bedford, Canada. Their services include Call Center Services and Customer Service
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$1,000+< $25 / hr10 - 49
Services provided
Kingasterisk Technology is a Rockville, Maryland-based call center and Customer Service Outsourcing company. Launched in 2008, the team offers Call Center Services and Customer Service Outsourcing.
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$100,000+< $25 / hr10 - 49Kingston, Jamaica
Services provided
Sterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Angeles, Philippines
Services provided
Established in 2016, ShoreAgents is a call center. Located in Angeles, Philippines, the team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999West Des Moines, IA
Services provided
Aureon is a PEO/Employee Leasing company. They offer PEO/Employee Leasing and Call Center Services and were established in 1988. The company is headquartered in West Des Moines, Iowa.
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UndisclosedUndisclosed10 - 49Ajax, Canada
Services provided
PROSOLUTIONS BPO is a Customer Service Outsourcing company founded in 2014. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
Fresher Bathrooms Sydney is a Customer Service Outsourcing company. They were founded in 2019 and specialize in Customer Service Outsourcing and Out of Home Design.
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UndisclosedUndisclosed2 - 9
Services provided
National Collections is a Customer Service Outsourcing company. Headquartered in Perth, Australia, the company provides Customer Service Outsourcing and Branding.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?