Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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UndisclosedUndisclosed50 - 249
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Answering Service United, a call center, is headquartered in and Phoenix, Arizona. Founded in 1989, the team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Vaughan, Canada
Services provided
3C Contact Services , a midsize phone answering service, is based in Vaughan, Canada. Their services include Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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$1,000+$25 - $49 / hr50 - 249Gaithersburg, MD
Services provided
Transparent BPO is a Gaithersburg, Maryland-based Customer Service Outsourcing company. Founded in 2009, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Seoul, South Korea
Services provided
Launched in 2004, Latisglobalcommunications is a Translation company. The company provides Translation and Document Digitization & Management.
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UndisclosedUndisclosed250 - 999Gresham, OR
Services provided
AnswerNet is a call center. Headquartered in Gresham, Oregon, the agency provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Ho Chi Minh City, Vietnam
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IT-Communications Vietnam Co., Ltd is a midsize call center company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2014.
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$5,000+$200 - $300 / hr250 - 999Abu Dhabi, United Arab Emirates
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Midsize Commercial Development company Masdar, is in Abu Dhabi, United Arab Emirates. Their services include Commercial Development and Engineering.
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$50,000+Undisclosed2 - 9
Services provided
Call Center Concierge is a Customer Service Outsourcing company in Miami, Florida. The team offers Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Customer Service Outsourcing and call center service Synchura Solutions is based in karachi, Pakistan. Founded in 2025, the team focuses on Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr2 - 9Montréal, Canada
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Customer Service Outsourcing and answering service company CSM Group offers Customer Service Outsourcing and Call Center Services. They were launched in 2025.
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UndisclosedUndisclosed250 - 999Makati, Philippines
Services provided
One Outsource is a Recruitment Process Outsourcing company. In Makati, Philippines, their team offers Recruitment Process Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49West Valley City, UT
Services provided
Established in 1934, Apello is an answering service and Customer Service Outsourcing company. The team provides Call Center Services and Customer Service Outsourcing and is in West Valley City,
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UndisclosedUndisclosed10 - 49
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SRVR, LLC, a small phone answering service and Customer Service Outsourcing company, is headquartered in Troy, Michigan. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Inter City Movers, a Trucking and Customer Service Outsourcing company, was established in 2008. The team specializes in Trucking and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Established in 2020, VH Floral Design is a small Business Consulting and Customer Service Outsourcing company. Their services include Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Karachi, Pakistan
Services provided
Public relations firm and Customer Service Outsourcing company Green EdTech focuses on Public Relations and Customer Service Outsourcing. They were established in 2020.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2019, Terea UAE is a small Sales Outsourcing and Customer Service Outsourcing company. Their team offers Sales Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Pune, India
Services provided
In Pune, India, Yash overseas is a Business Consulting and Customer Service Outsourcing company. Established in 2008, the team offers Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
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MedAtlantic-Tell is a Tangier, Morocco-based call center company. They specialize in Call Center Services and Customer Service Outsourcing and were founded in 2018.
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$5,000+$25 - $49 / hr10 - 49London, England
Services provided
See all 1 projectsVizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across
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$1,000+< $25 / hr50 - 249Miami, FL
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See all 2 projectsFTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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$5,000+< $25 / hr10 - 49Warszawa, Poland
Services provided
See all 1 projectsefficienCX offers strategic support for company expansions, particularly in new markets like the EU, with a focus on seamless integration and operational setup. Client reviews highlight their exceptional ability to align with company cultures, effective project management, and consistent, proactive communication. Customers appreciate the team's responsiveness and support, noting no significant areas needing improvement.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGeneCTech provides Customer Support Outsourcing services, including maintaining high customer experience standards and improving process flows. Reviews highlight their efficiency, adherence to deadlines, and significant improvements in CSAT, NPS, and FCR. Clients appreciate GeneCTech's responsible approach and alignment with their business values, making them a reliable partner in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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See all 1 projectsWithout meaningful connections, how could businesses retain customers, drive growth, or truly stand out in a competitive market? Many companies are facing challenges in managing their customer
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$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
Services provided
Customer Service Outsourcing company Startek Australia was launched in 1995. The team offers Customer Service Outsourcing and Transcription and is located in Melbourne, Australia.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Los Angeles, CA
Services provided
In Los Angeles, California, Agently.ai is a midsize answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Atithisheba.com is a Customer Service Outsourcing company established in 2020. The small team offers Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+< $25 / hr250 - 999New York, NY
Services provided
Call center company Omelink provides Call Center Services and Customer Service Outsourcing. They were founded in 2016.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
Services provided
Opal Cleaning Adelaide is a small Customer Service Outsourcing company based in Adelaide, Australia. The team provides Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Sqoop+ Infotech is a Customer Service Outsourcing company founded in 2019. The small team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
La Luna Services is a Customer Service Outsourcing company. They are based in Amman, Jordan, and their services include Customer Service Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Pelabuhan Klang, Malaysia
Services provided
Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Durban, South Africa
Services provided
SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.
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$10,000+$25 - $49 / hr10 - 49
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Customer Service Outsourcing company Rose Gold Communications was established in 2019. The small team provides Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249
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SOS Hub, a midsize Customer Service Outsourcing company, is headquartered in. The team specializes in Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Johannesburg, South Africa
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IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Seattle, WA
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Appoint Help is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2023. The midsize team provides Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$150 - $199 / hr50 - 249
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Voxtron Middle East LLC is a midsize cloud consulting & SI and Customer Service Outsourcing company launched in 2023. Their services include cloud consulting & SI and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
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Launched in 2020, Novus Philippines is a Customer Service Outsourcing company. The agency focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Seamless Gutters Punta Gorda is a Customer Service Outsourcing company. In Punta Gorda, Florida, the company specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Located in Grand Baie, Mauritius, TEMP'O CONCIERGERIE LTD is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Commercial Brokerage Services.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Founded in 2024, Akin Virtual is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Procurement Support.
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$1,000+< $25 / hr50 - 249Hanoi, Vietnam
Services provided
Headquartered in Hanoi, Vietnam, Leap Steam is a Customer Service Outsourcing and Content Moderation Services company. They offer Customer Service Outsourcing and Content Moderation Services.
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$1,000+Undisclosed10 - 49Kolkata, India
Services provided
CX Global Advisors is a Kolkata, India-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and were established in 2023.
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$1,000+< $25 / hr250 - 999
Services provided
Wazowski Outsourcing, an answering service and Customer Service Outsourcing company, was established in 2019. In , the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9کراچی, Pakistan
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2 Shades LLP is a Customer Service Outsourcing company. Founded in 2024, the company is based in کراچی, Pakistan. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Berkeley, CA
Services provided
Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
Small Customer Service Outsourcing company Wloklavix, is headquartered in. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Jhelum, Pakistan
Services provided
IJ Technologies is a telephone answering service and Customer Service Outsourcing company founded in 2022. Their team provides Call Center Services and Customer Service Outsourcing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?