Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed50 - 249
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Triviat AI is a midsize AI Consulting company located in Amsterdam, Netherlands. Their services include AI Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
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MedAtlantic-Tell is a Tangier, Morocco-based call center company. They specialize in Call Center Services and Customer Service Outsourcing and were founded in 2018.
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$1,000+< $25 / hr50 - 249Miami, FL
Services provided
See all 2 projectsFTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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$1,000+$25 - $49 / hr50 - 249
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See all 1 projectsWithout meaningful connections, how could businesses retain customers, drive growth, or truly stand out in a competitive market? Many companies are facing challenges in managing their customer
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$5,000+< $25 / hr10 - 49Warszawa, Poland
Services provided
See all 1 projectsefficienCX offers strategic support for company expansions, particularly in new markets like the EU, with a focus on seamless integration and operational setup. Client reviews highlight their exceptional ability to align with company cultures, effective project management, and consistent, proactive communication. Customers appreciate the team's responsiveness and support, noting no significant areas needing improvement.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGeneCTech provides Customer Support Outsourcing services, including maintaining high customer experience standards and improving process flows. Reviews highlight their efficiency, adherence to deadlines, and significant improvements in CSAT, NPS, and FCR. Clients appreciate GeneCTech's responsible approach and alignment with their business values, making them a reliable partner in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
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Customer Service Outsourcing company Startek Australia was launched in 1995. The team offers Customer Service Outsourcing and Transcription and is located in Melbourne, Australia.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
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Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999Los Angeles, CA
Services provided
In Los Angeles, California, Agently.ai is a midsize answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Atithisheba.com is a Customer Service Outsourcing company established in 2020. The small team offers Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+< $25 / hr250 - 999New York, NY
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Call center company Omelink provides Call Center Services and Customer Service Outsourcing. They were founded in 2016.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
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Opal Cleaning Adelaide is a small Customer Service Outsourcing company based in Adelaide, Australia. The team provides Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Sqoop+ Infotech is a Customer Service Outsourcing company founded in 2019. The small team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
La Luna Services is a Customer Service Outsourcing company. They are based in Amman, Jordan, and their services include Customer Service Outsourcing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Pelabuhan Klang, Malaysia
Services provided
Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Durban, South Africa
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SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.
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$10,000+$25 - $49 / hr10 - 49
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Customer Service Outsourcing company Rose Gold Communications was established in 2019. The small team provides Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249
Services provided
SOS Hub, a midsize Customer Service Outsourcing company, is headquartered in. The team specializes in Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Johannesburg, South Africa
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IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Seattle, WA
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Appoint Help is a Back Office Outsourcing and Customer Service Outsourcing company launched in 2023. The midsize team provides Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$150 - $199 / hr50 - 249
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Voxtron Middle East LLC is a midsize cloud consulting & SI and Customer Service Outsourcing company launched in 2023. Their services include cloud consulting & SI and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
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Launched in 2020, Novus Philippines is a Customer Service Outsourcing company. The agency focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Seamless Gutters Punta Gorda is a Customer Service Outsourcing company. In Punta Gorda, Florida, the company specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Located in Grand Baie, Mauritius, TEMP'O CONCIERGERIE LTD is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Commercial Brokerage Services.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Founded in 2024, Akin Virtual is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Procurement Support.
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$1,000+< $25 / hr50 - 249Hanoi, Vietnam
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Headquartered in Hanoi, Vietnam, Leap Steam is a Customer Service Outsourcing and Content Moderation Services company. They offer Customer Service Outsourcing and Content Moderation Services.
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$5,000+< $25 / hr1,000 - 9,999Manila, Philippines
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Equicom Services, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is in Manila, Philippines.
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$1,000+Undisclosed10 - 49Kolkata, India
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CX Global Advisors is a Kolkata, India-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and were established in 2023.
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$1,000+< $25 / hr250 - 999
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Wazowski Outsourcing, an answering service and Customer Service Outsourcing company, was established in 2019. In , the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9کراچی, Pakistan
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2 Shades LLP is a Customer Service Outsourcing company. Founded in 2024, the company is based in کراچی, Pakistan. Their services include Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Berkeley, CA
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Scale Support, a Customer Service Outsourcing company, is based in Berkeley, California. They provide Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
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Small Customer Service Outsourcing company Wloklavix, is headquartered in. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Jhelum, Pakistan
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IJ Technologies is a telephone answering service and Customer Service Outsourcing company founded in 2022. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
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Wyatt Connect, a Customer Service Outsourcing company, offers Customer Service Outsourcing and Call Center Services. The agency is in Oro Valley, Arizona.
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$50,000+$25 - $49 / hr10 - 49Rawalpindi, Pakistan
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Luminiferous BPO is a Customer Service Outsourcing company launched in 2023. The team offers Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Liverpool, England
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Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024.
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$1,000+$25 - $49 / hr50 - 249East Brunswick, NJ
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Enfinity Medical Billing is a Customer Service Outsourcing company launched in 2016. In East Brunswick, New Jersey, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249Berlin, Germany
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Scalivo GmbH is a midsize Customer Service Outsourcing company. Launched in 2022, the team provides Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$5,000+< $25 / hr2 - 9
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We Customer Support is a Customer Service Outsourcing company. Founded in 2025, the firm specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Minute Call, a small Customer Service Outsourcing company, is headquartered in Malaga, Spain. The team provides Customer Service Outsourcing and Back Office Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999
Services provided
Business Consulting company Mercier Consultancy is located in Athina, Greece and Bruxelles, Belgium. Their services include Business Consulting and Call Center Services.
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$5,000+< $25 / hr50 - 249
Services provided
Located in Tabaco City, Philippines, Telecents Solution is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr2 - 9
Services provided
Established in 2018, CSATVoice is a Customer Service Outsourcing company. The agency offers Customer Service Outsourcing.
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Undisclosed< $25 / hr250 - 999Santo Domingo, Dominican Republic
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Interboost Staffing Solutions is a call center and Customer Service Outsourcing company established in 2020. The team focuses on Call Center Services and Customer Service Outsourcing.
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$25,000+< $25 / hr1,000 - 9,999Nairobi, Kenya
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Nakama Tech is a large AI company headquartered in Nairobi, Kenya and Quatre Bornes, Mauritius. The team specializes in Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49
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Customer Service Outsourcing company Best QuickBooks Pro Certified Consultant For Support Help USA | Qb Advisors focuses on Customer Service Outsourcing. They were founded in 2020.
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$1,000+< $25 / hr10 - 49Antananarivo, Madagascar
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MADACALL is a Customer Service Outsourcing company based in Antananarivo, Madagascar. Established in 2018, the team specializes in Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249
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Soportio is a Kyiv, Ukraine-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$25,000+< $25 / hr50 - 249Casablanca, Morocco
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Talensia Group is a Casablanca, Morocco-based Customer Service Outsourcing company. Established in 2025, the team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Goldie Virtual Assistant is a Back Office Outsourcing and Customer Service Outsourcing company. They were founded in 2023 and specialize in Back Office Outsourcing and Customer Service Outsourcing.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?