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Synchura Solutions

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Hotel Guest Support Service Specialist

Synchura Solutions provides 24/7 guest support for US hotels. We act as a seamless extension of your team, handling live chat and reservations to increase direct bookings and eliminate missed calls. Our mission is to boost revenue and guest satisfaction through professional, around-the-clock hospitality expertise.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    2 - 9
  • Year founded
    Founded 2025

Service Lines
Call Center Services
50%
Customer Service Outsourcing
50%
Select Focus Area
Inbound Services
Answering services
50%
Inbound appointment scheduling
25%
Virtual receptionist
25%
Customer Service Outsourcing
Chat Support Services
25%
Email Support Services
25%
Order Processing & Taking
25%
Phone Support Services
25%
Outbound Services
Customer Surveys & Market Research Calls
60%
Collections Recovery Services
25%
B2C Telemarketing & telesales
15%
Industries
Hospitality & leisure
70%
Telecommunications
30%
Clients
Small Business (<$10M)
90%
Midmarket ($10M - $1B)
10%

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Our Story

Our team consists of trained hospitality professionals who specialize in US market standards. Every agent is hand-picked for their empathy, native-level communication, and ability to navigate complex reservation systems. We don’t just answer calls; we act as a seamless extension of your front-of-house team

What Sets Us Apart

High-Touch "Boutique" Service

We don't use rigid, robotic scripts. We adapt to each hotel's unique Brand Voice. The "Local" Feel: Our team studies the local area of each property so we can give "concierge-style" recommendations, not just room rates.

The "Direct-Booking" DNA

Most call centers simply answer questions. We are trained to convert. We understand that every OTA (Expedia/Booking.com) booking costs a hotel 15-25% in commissions. Our agents are specifically trained to: Identify "rate shoppers" and offer them a direct-booking incentive.

Commonly Asked Questions

We train our agents to identify travelers who are "shopping around." By highlighting your property's direct-booking perks—such as flexible check-ins or exclusive amenities—we guide guests to book directly on your website. This strategy helps hotels reclaim 15–25% of revenue typically lost to third-party commissions.

Absolutely. We act as a seamless extension of your front-of-house team. During onboarding, we study your property's specific culture, local area tips, and preferred tone of voice. Our agents don't just read scripts; they provide "high-touch" service that aligns perfectly with your brand identity.

Transparency is core to our partnership. You receive daily and weekly reports tracking key metrics like Average Response Time, Direct Booking Conversions, and Guest Sentiment. These insights allow you to make data-driven decisions about your property’s operations and marketing. contact

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