Winning Hearts with Expert Contact Center Solution
Without meaningful connections, how could businesses retain customers, drive growth, or truly stand out in a competitive market?
Many companies are facing challenges in managing their customer interactions effectively:
They struggle to provide consistent, empathetic customer experiences. They lose customer loyalty due to lack of after-sale engagement. They focus on short-term sales, not building retention. They miss opportunities to streamline processes like accounts payable. That is why NTAM Connect exists, to transform the way businesses connect with their customers.
With our team of contact center experts, we’ve built a company that embodies emotional intelligence, professionalism, and innovative solutions. Over the years, we’ve helped countless businesses across the MENA region achieve measurable success in:
Customer Experience: Delivering seamless, empathetic support that enhances satisfaction. Retention: Building loyalty through personalized, proactive interactions. Sales Enablement: Boosting revenue with data-driven, impactful strategies. Accounts Payable Support: Simplifying workflows with efficient processes. After-Sale Service & Market Research: Sustaining customer satisfaction and uncovering valuable insights. At NTAM Connect, we know that every interaction matters, which is why we approach our work with the utmost care and precision.
We take the time to understand your brand and customers, crafting tailored solutions that resonate with your audience and drive long-term success.
Our dedication to collaboration ensures that every partnership feels personal, empowering your business to thrive in today’s competitive landscape.
So, if you’re ready to elevate your customer interactions and unlock the full potential of your business, NTAM Connect is here to help.
Let’s build lasting connections and win your customers’ hearts; gracefully and gratefully.
Get in touch today to explore how we can transform your customer experience
Call Center ServicesCustomer Service OutsourcingSales Outsourcing
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility in meeting all our requirements is impressive."
Mar 9, 2025
Business Development Director, Your Hub
Hana Saeed
eCommerce
New Castle, Delaware
501-1,000 Employees
Online Review
ntam Connect provides call center services for an e-commerce company. The team handles calls, chats, emails, and tickets for the client. They also assist with customer retention to increase revenue.
Thanks to ntam Connect's efforts, the client has received fewer complaints, increased returning customers, and increased revenue. The team has expanded the client's team at a low cost. ntam Connect's project management is excellent. They are flexible, timely, and reliable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Development Director of Your Hub
Describe what your company does in a single sentence.
My Company has been in the e-commerce for 9 years
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ntam Connect to accomplish?
Increase customer satisfaction
Increase the ROI
Expand in different region
Help us in retention process
SOLUTION
How did you find ntam Connect?
Referral
Why did you select ntam Connect over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from ntam Connect were assigned to this project?
28
Describe the scope of work in detail. Please include a summary of key deliverables.
Based on ntam connect experties they helped in answering more volume of calls, chats and emails/tickets that we struggled to handle during mega campaigns we run. Also helped us in customer retention to increase our revenue
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Less complaints
Increase in returning customers rate
Revenue increase
I were able to expand my team with least cost
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The most challenging part for me was to have a specific headcount with less hassle in a short time and this happened on time. All our business needs were delivered and sometimes overdelivered as well
What was your primary form of communication with ntam Connect?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The level of customization for our needs.
Their flexibility in meeting all our requirements is impressive.
We were finally able to link the marketing activities with the end results of the campaigns through ntam connect impressive ideas.
Are there any areas for improvement or something ntam Connect could have done differently?
I'd say they would need to hire a bigger sales team to handle more of the businesses I refer to them
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
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