efficienCX

BACKGROUND

Please describe your company and position.

 I am the Managing Director of a Beverage Company

Describe what your company does in a single sentence.

We produce juices and water

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efficienCX to accomplish?

• Expansion in the EU
• Fast Implementation
• Cost saving

SOLUTION

How did you find efficienCX?

Referral

Why did you select efficienCX over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from efficienCX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged efficienCX for our expansion into the EU market. Despite having collaborated with them for only a few months, they have consistently provided valuable support during the onboarding process and in setting up all our operational requirements. Notably, their approach to partnership is commendable—they seamlessly integrate into our company culture. We express our gratitude for their ongoing contributions and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CSAT, AHT, CES, FCR

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Operations Manager is very responsive. They report weekly on progess and are very proactive with communication.

What was your primary form of communication with efficienCX?

Virtual Meeting

What did you find most impressive or unique about this company?

The people. From day one we felt sense of support.

Are there any areas for improvement or something efficienCX could have done differently?

For us there is nothing that efficienCX for now has not been able to handle.