Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$10,000+< $25 / hr10 - 49San Diego, CA
Services provided
Nice2Chat is a Customer Service Outsourcing company. The San Diego, California-based firm was established in 2015. Their services include Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Bengaluru, India
Services provided
VSSR Consulting llp is a Customer Service Outsourcing company. The team is located in Bengaluru, India and Mysuru, India, and their services include Customer Service Outsourcing and Sales
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$1,000+$25 - $49 / hr2 - 9
Services provided
Alrae cleaning and multi purpose services LLC is a Customer Service Outsourcing company established in 2019. The team specializes in Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Akron, OH
Services provided
AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Extreme Plumbing & Gas is a small Customer Service Outsourcing company located in Auckland, New Zealand. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Robinson, TX
Services provided
Hero Pest Control is a Customer Service Outsourcing company. Their team is headquartered in Robinson, Texas and Robinson, Texas and focuses on Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Easy Pest Control Perth is a Gosnells, Australia-based Customer Service Outsourcing company. Launched in 2021, the team provides Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
Liotta OU is a midsize Customer Service Outsourcing company. Founded in 2022, the team provides Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr250 - 999Tirana, Albania
Services provided
EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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$1,000+< $25 / hr250 - 999Bristol, England
Services provided
ChatPandas, a Customer Service Outsourcing company, is located in Albany, New York and Bristol, England. They specialize in Customer Service Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr10 - 49Gravesend, England
Services provided
Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing.
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Undisclosed$300+ / hr10 - 49
Services provided
Constore is a Customer Service Outsourcing company established in 2017. Their team provides Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249Dubai, United Arab Emirates
Services provided
Located in Dubai, United Arab Emirates and Middletown, Delaware, UTO Services LLC is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Established in 2019, Loop Deco is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and is located in Plano, Texas.
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Undisclosed< $25 / hr1,000 - 9,999Huntington Beach, CA
Services provided
Kaizen BPO LLC is a Customer Service Outsourcing company founded in 2018. The large team specializes in Customer Service Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr10 - 49
Services provided
TeckBit is a small Customer Service Outsourcing company launched in 2022. Their team focuses on Customer Service Outsourcing and Sales Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Med Revolve Billing is a Customer Service Outsourcing company launched in 2022. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Princeton, NJ
Services provided
MD Revenue Group is a midsize Back Office Outsourcing and Customer Service Outsourcing company. Established in 2011, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Minute Call, a small Customer Service Outsourcing company, is headquartered in Malaga, Spain. The team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+
Services provided
Cost Bidding is a Business Consulting company. Based in Brooklyn, New York, their large team offers Business Consulting and Commercial Brokerage Services. The firm was founded in 2005.
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$1,000+$25 - $49 / hr2 - 9
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Elite Profiles is a Customer Service Outsourcing company. Their team is headquartered in Kalispell, Montana. The firm offers Customer Service Outsourcing.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Based in Powell, Wyoming, Spray Pros Insulation, LLC is a Customer Service Outsourcing company. They offer Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Slagelse, Denmark
Services provided
Kronemedia is a Customer Service Outsourcing company based in Slagelse, Denmark. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Dispatching Hub, a small Customer Service Outsourcing company, is in London, England. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999uMhlanga, South Africa
Services provided
Answering service company Ignition CX was established in 2002. The firm offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Customer Service Outsourcing company NP Rotoplast is headquartered in Bakrol Bujrang, India. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Bravo Built Construction is a Customer Service Outsourcing company. Their small team of employees is based in Missuaga, Canada. Their team specializes in Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Devraj Engineering Company is a Customer Service Outsourcing company. Their small team of employees is in Ahmedabad, India. Their team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Supportdeskllp is a Customer Service Outsourcing company. They are in Bengaluru, India and have small team of experts. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Miami, FL
Services provided
Visionary Solutions, a Customer Service Outsourcing company, was established in 2006. They provides Customer Service Outsourcing and Business Consulting.
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$50,000+$50 - $99 / hr250 - 999Dundalk, Ireland
Services provided
Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services.
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$10,000+Undisclosed2 - 9Katy, TX
Services provided
The Reputation Advisors is a Customer Service Outsourcing company based in Katy, Texas. The team specializes in Customer Service Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249Roseville, CA
Services provided
See all 1 projectsLEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.
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Undisclosed< $25 / hr2 - 9
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Dime Studio, a website development company, was launched in 2008. The team provides Web Development and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Jaipur, India
Services provided
AndWeSupport is a telephone answering service founded in 2018. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Mumbai, India
Services provided
EPITOME RESEARCH & BUSINESS SOLUTIONS LTD is a Customer Service Outsourcing company. The Mumbai, India-based agency offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Makati, Philippines
Services provided
One Outsource is a midsize Recruitment Process Outsourcing company established in 2003. Their services include Recruitment Process Outsourcing and Back Office Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Dubai, United Arab Emirates
Services provided
Raya CX is a Back Office Outsourcing company located in Cairo, Egypt and Dubai, United Arab Emirates. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Miami, FL
Services provided
Medusind, a Back Office Outsourcing company, is headquartered in Miami, Florida. Launched in 2002, the team specializes in Back Office Outsourcing and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Richmond, England
Services provided
Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small.
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$1,000+$25 - $49 / hr10 - 49Rajkot, India
Services provided
Tathastu Technologies is a custom software development company. In Rajkot, India, the firm was established in 2012. Their services include Custom Software Development and Web Development.
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$5,000+$25 - $49 / hr50 - 249Sofia, Bulgaria
Services provided
AppGreat is a midsize user experience company. They specialize in UX/UI Design and Cybersecurity and were founded in 2019.
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$1,000+< $25 / hr250 - 999
Services provided
Founded in 2011, FIBER Group is a call center company. The team provides Call Center Services and Customer Service Outsourcing and is located in London, England and Napoli, Italy.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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$1,000+< $25 / hr250 - 999Santa Cruz de la Sierra, Bolivia
Services provided
Conecta Redes y Servicios S.A.S is an answering service company in Santa Cruz de la Sierra, Bolivia. Established in 2006, the team specializes in Call Center Services and Customer Service
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$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Services provided
KMC Solutions, an Employer of Record (EOR) Services company, was founded in 2010. The company offers Employer of Record (EOR) Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
Services provided
Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?