Contact Cluster Outsourcing Services Limited
Get a custom proposalChallenge. Grow. Inspire.
At Cluster , we specialize in delivering bespoke customer experience solutions. We mentor teams that believe in your products and services, helping businesses redefine, streamline, and digitize processes to meet demand. We're scalable and agile, growing alongside our clients.
We provide comprehensive multi-channel customer service support in over 30 countries across various sectors. We recruit and train talent, continually expanding to meet your needs. Our teams increase customer loyalty and embody your business ethos to deliver clear outcomes.
We leverage advanced technology, including CRM systems, IVR technology, and AI, to streamline operations and provide efficient customer service. We also offer multilingual support, crucial in today's global marketplace.
Our commitment to personalization sets us apart. We tailor our services to meet each client's specific needs, delivering superior customer service that aligns with your brand and business objectives.
In addition to call center services, we offer a range of BPO services, including back office services and front office services like sales and customer support. We're committed to quality and continuous improvement, regularly monitoring our performance and investing in ongoing staff training.
In conclusion, Cluster is a reliable partner for businesses looking to enhance their customer experience. With our personalized approach, advanced technology, and comprehensive services, we're well-equipped to meet your needs. Visit our website for more information.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
250 - 999
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Locations
Lisboa, Portugal
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Year founded
Founded 2020
1 Locations
- Lisboa , Portugal
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Answering services
- 100%
- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- eCommerce
- 50%
- Dental
- 10%
- Medical
- 10%
- Retail
- 10%
- Supply Chain, Logistics, and Transport
- 10%
- Consumer products & services
- 5%
- Energy & natural resources
- 5%
Clients
- Midmarket ($10M - $1B)
- 75%
- Small Business (<$10M)
- 20%
- Enterprise (>$1B)
- 5%
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