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Nakama Tech is more than just a BPO provider — we’re your strategic CX partner.
Based in Nairobi's financial district, we offer world-class contact centre services, AI-powered automation, and digital transformation solutions to help global companies streamline operations, delight customers, and scale sustainably.
The name ‘Nakama’ means companion or partner — and that’s exactly how we operate. We work side-by-side with our clients to ensure every customer interaction is seamless, intelligent, and human-centric.
Why Clients Choose Nakama Tech
✅ Unmatched Cost Efficiency We deliver up to 75% savings compared to traditional outsourcing models without compromising on quality.
✅ Time Zone Advantage Strategically located in East Africa, we serve EMEA and global markets in real-time with 24/7/365 support.
✅ Multilingual Capabilities Our agents provide fluent English, German, Spanish, French, and Italian support — ideal for global customer bases.
✅ Impact-Driven Outsourcing 90% of our agents are in their first job, 70% are women, and we’re proud to offer inclusive hiring for people with disabilities.
✅ Scalable, Secure Infrastructure Our Nairobi Centre of Excellence houses 2,500+ seats, complete with ISO 9001, ISO 27001, HIPAA, and GDPR certifications. Clients enjoy peace of mind with enterprise-grade security and business continuity plans.
✅ Tech-Forward Approach We integrate AI, chatbots, fraud prevention, GovTech, FinTech, OSS/BSS, and other smart tools to automate and elevate service delivery across channels.
Services at a Glance
Inbound & Outbound Contact Centre Operations
Omnichannel Customer Support (voice, chat, email, social)
Workflow Automation & Digitisation
CX Training & Quality Assurance
AI & Chatbot Integration
Fintech & Fraud Management Solutions
Telecom OSS/BSS & Regulatory Tech
Project Staff Augmentation
Join brands across telecom, fintech, healthcare, retail, and government who trust Nakama Tech to turn customer experience into a strategic advantage.
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Min project size
$25,000+
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Hourly rate
< $25 / hr
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Employees
1,000 - 9,999
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Locations
Nairobi, Kenya
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Year founded
Founded 2022
1 Locations
- Nairobi , Kenya
Service Lines
- AI Development
- 25%
Industries
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Clients
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