Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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$1,000+< $25 / hr250 - 999
Services provided
See all 3 projectsGetCallers provides services including social media management, appointment setting, cold calling, inbound customer service, and virtual assistant tasks. The overall feedback indicates a high level of satisfaction with their services, particularly noting their hard work and quality results, such as increased followers, traffic, and clients. Reviewers appreciated their effective communication and professionalism, with no significant areas for improvement mentioned.
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UndisclosedUndisclosed250 - 999Balaclava, Australia
Services provided
Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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UndisclosedUndisclosed10 - 49La Habra, CA
Services provided
Forme Solar Electric, a Customer Service Outsourcing company, was founded in 2005. The team provides Customer Service Outsourcing and is in La Habra, California.
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UndisclosedUndisclosed10,000+Washington, DC
Services provided
Founded in 2011, AGS Health is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Jaipur, India
Services provided
QDegrees Services is a Market Research company. They focus on Market Research and Business Consulting and were founded in 2013.
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$10,000+Undisclosed10,000+Córdoba, Argentina
Services provided
Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing.
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Livprop is a small Customer Service Outsourcing company in Bengaluru, India and Singapore, Singapore. The team offers Customer Service Outsourcing and Sales Outsourcing.
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$5,000+Undisclosed10 - 49
Services provided
Headquartered in Islamabad, Pakistan, Extreme BPO is an answering service. Launched in 2011, the team focuses on Call Center Services and Search Engine Optimization.
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$5,000+$50 - $99 / hr250 - 999Bengaluru, India
Services provided
Cimmons Integrated Services Private Limited is a call center. The Bengaluru, India-based firm was established in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Beograd, Serbia
Services provided
Let's Process IT is a Customer Service Outsourcing company founded in 2021. Located in Beograd, Serbia, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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$10,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
Founded in 2016, It-house.co, a small web development firm, is in Warszawa, Poland. Their team offers Web Development and UX/UI Design.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
Launched in 2011, Impel Service & Solutions Limited (ISSL) is a midsize Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Custom Software Development.
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UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Services provided
INFOMEDIA NUSANTARA is a Jakarta, Indonesia-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were established in 1984.
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$50,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
Artifactory d.o.o. Is an ECM consulting and SI company. They are headquartered in Beograd, Serbia, and their services include ECM consulting and SI and Back Office Outsourcing.
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$250,000+$25 - $49 / hr1,000 - 9,999West Perth, Australia
Services provided
TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Dallas, TX
Services provided
Harvest Integrated, a Customer Service Outsourcing company, was established in 2015. They offers Customer Service Outsourcing.
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$1,000+$50 - $99 / hr50 - 249København, Denmark
Services provided
MakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Stericycle Communications, a phone answering service, is in Lake Forest, Illinois. They provide Call Center Services and Customer Service Outsourcing and were established in 1989.
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$250,000+$50 - $99 / hr250 - 999Phoenix, AZ
Services provided
Televerde is a Sales Outsourcing company in Phoenix, Arizona. They offer Sales Outsourcing and Call Center Services and were launched in 1994.
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UndisclosedUndisclosed50 - 249
Services provided
Howly is a Customer Service Outsourcing company based in Dover, Delaware. Established in 2021, the team provides Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Abu Dhabi, United Arab Emirates
Services provided
Budget Uniform, a Contract Manufacturing and Customer Service Outsourcing company, provide Contract Manufacturing and Customer Service Outsourcing. They were established in 2020.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Founded in 2009, BridgeToEurope GmbH & Co. KG is a small Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Logistics & Supply Chain Consulting.
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$1,000+Undisclosed50 - 249San Francisco, CA
Services provided
Emerge natural sales solutions is a midsize Customer Service Outsourcing company in San Francisco, California. The team provides Customer Service Outsourcing and Sales Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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UndisclosedUndisclosed50 - 249Ahmedabad, India
Services provided
Rheobot is a Customer Service Outsourcing company in Ahmedabad, India. They specialize in Customer Service Outsourcing and Artificial Intelligence.
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$50,000+$25 - $49 / hr10,000+Noida, India
Services provided
Founded in 2014, Riemen Solution Private Limited is a large Noida, India-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Corby, England
Services provided
Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England.
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Undisclosed< $25 / hr250 - 999
Services provided
Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49
Services provided
See all 1 projectsBerkshire Receptionists is a company specializing in answering services. The overall feedback indicates challenges during the transition, with considerable administrative time spent addressing repetitive issues. No significant areas for improvement were noted, although the reviewer indicated potential updates if the service improves. Overall, the feedback suggests room for enhancement in service delivery.
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$5,000+< $25 / hr250 - 999Mandaluyong, Philippines
Services provided
In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Örebro, Sweden
Services provided
Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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$100,000+< $25 / hr1,000 - 9,999London , England
Services provided
Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10,000+Tampa, FL
Services provided
SYKES is a Customer Service Outsourcing company. They are headquartered in Tampa, Florida and Chicago, Illinois, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr1,000 - 9,999
Services provided
Sitel, a large answering service company and Customer Service Outsourcing company, is in Miami, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10,000+Englewood, CO
Services provided
TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Auckland, New Zealand
Services provided
Based in Auckland, New Zealand, Kärcher NZ is a Contract Manufacturing company. They provide Contract Manufacturing and Other Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
The VOIP Guru, Inc. Is a Customer Service Outsourcing company established in 2022. The small team offers Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosedFreelancerNew York City, NY
Services provided
Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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$1,000+$100 - $149 / hr50 - 249Karachi, Pakistan
Services provided
Primlink is a Customer Service Outsourcing company. Founded in 2003, the team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Shanklin, England
Services provided
E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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$250,000+Undisclosed10,000+Singapore
Services provided
Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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$100,000+Undisclosed250 - 999Singapore, Singapore
Services provided
See all 1 projectsREVE Chat offers AI-based omnichannel platform services, focusing on increasing marketing qualified leads (MQL) for their clients. The reviews highlight REVE Chat's effective project management and unique collaborative approach, with commendations for timely delivery and good value for cost.
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$1,000+< $25 / hr50 - 249Ann Arbor, MI
Services provided
Online VA Team is a Customer Service Outsourcing company. Headquartered in Ann Arbor, Michigan, the company provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10,000+Cairo, Egypt
Services provided
Majorel Egypt is a call center service. Their team is located in Cairo, Egypt. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
JDog Junk Removal & Hauling is a Customer Service Outsourcing company. In Texas City, Texas, their team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Örebro, Sweden
Services provided
See all 1 projectsNordicom AB provides comprehensive IT consulting services, specializing in digitalization and administrative task management to enhance operational efficiency. Reviews highlight their methodical approach, personal service, and effective project management, resulting in significant time savings and improved customer satisfaction. Clients appreciate their thorough understanding of business needs and the fast, efficient execution of tasks.
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$10,000+$50 - $99 / hr50 - 249Brighton, England
Services provided
Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr1,000 - 9,999New Delhi, India
Services provided
See all 1 projectsJindalX offers customer support services, focusing on managing customer calls and ensuring client satisfaction. Reviews highlight significant improvements in customer satisfaction rates, with clients appreciating their efficient workflow and quick response times. Overall, JindalX is highly recommended for its effective customer management capabilities.
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$5,000+< $25 / hr50 - 249Raleigh, NC
Services provided
Chat Agents Inc, a Customer Service Outsourcing company, is in Raleigh, North Carolina. Launched in 2005, the team offers Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.5/40.019.4/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
34.9/40.017.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?