INFOMEDIA: Your Digital CX Partner

Aim big vision to be the leading player in Business Process Outsourcing Services in the region, currently Infomedia serve portfolio of CRM (Customer Relationship Management), BPM (Business Process Management), ITSM (IT Service Management), and Business Process Analytics as a Services.

 

As a domestic leader in Indonesia contact center services, Infomedia introduce Omnichannel solution to deliver the best CX on some verticals market, eg banking, retail, energy, transportation and public services.

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Undisclosed
Undisclosed
250 - 999
Founded 1984
Jakarta, Indonesia
headquarters

Focus

Service lines
60%
20%
20%
Voice Services
Application Management & Support
Non-Voice BPO/Back Office Services
Client focus
70%
30%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Industry focus
40%
20%
10%
10%
10%
10%
Telecommunications
Financial services
Consumer products & services
Application Platforms
40%
30%
30%
Non-Voice BPO Focus
50%
20%
20%
10%
Voice/Call Center Services
20%
20%
15%
15%
10%
10%
5%
5%

Portfolio

Key clients: 

Telkom, Telkomsel, CIMB Niaga, BCA, Garuda Airline, Citilink Airline, KFC, McDonalds, Pizza Hut Delivery, Pertamina, Dukcapil, Kominfo 112, SPGDT 119, Taman Impian Jaya Ancol, Volvo CE

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