Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
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$1,000+< $25 / hr250 - 999Bengaluru, India
Services provided
Faith Call Center is an answering service headquartered in Bengaluru, India. The team focuses on Call Center Services.
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$1,000+< $25 / hr250 - 999Pembroke Pines, FL
Services provided
Midsize answering service company Your Collection Solution, is in Pembroke Pines, Florida. Their services include Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 189 projectsRemote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$1,000+< $25 / hr250 - 999Chicago, IL
Services provided
Based in Chicago, Illinois and New York, New York, Mindcrest is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999
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Back Office Outsourcing company Pangea3 is based in New York, New York. They offer Back Office Outsourcing and were founded in 2004.
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$1,000+< $25 / hr250 - 999Annapolis Junction, MD
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BrightKey, a midsize call center company, is based in Annapolis Junction, Maryland. Their services include Call Center Services.
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$1,000+< $25 / hr250 - 999Chandigarh, India
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VandY is a telephone answering service founded in 1997. The company focuses on Call Center Services.
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$1,000+< $25 / hr250 - 999
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NoMissedCalls is a midsize call center in London, England. Their services include Call Center Services.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$1,000+< $25 / hr250 - 999Alberton, Canada
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IO Solutions is an Alberton, Canada-based telephone answering service. They provide Call Center Services.
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$1,000+< $25 / hr250 - 999Toronto, Canada
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AnswerPlus is a phone answering service. In Toronto, Canada, the company was established in 1961. Their team focuses on Call Center Services.
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$1,000+< $25 / hr250 - 999Halifax, Canada
Services provided
Midsize Back Office Outsourcing company Blue Ocean, is based in Halifax, Canada and Bathurst, Canada. The team offers Back Office Outsourcing and IT strategy consulting.
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$1,000+< $25 / hr250 - 999Oakville, Canada
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Founded in 2003, BluePay is a midsize Back Office Outsourcing company. Their team specializes in Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Montebello, NY
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Focusinc Group International is an e-commerce development company established in 2011. The agency offers E-Commerce Development and Call Center Services.
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$1,000+< $25 / hr250 - 999Livermore, CA
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Performant is an answering service launched in 1976. The team focuses on Call Center Services and Accounting.
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$1,000+< $25 / hr250 - 999
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Back Office Outsourcing company eData Services US, L.L.C. Was established in 2001. The agency provides Back Office Outsourcing and Transcription.
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$1,000+< $25 / hr250 - 999Chicago, IL
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Cloud5 Communications is an IT managed services company established in 2006. Their team provides IT managed services and Call Center Services.
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$1,000+$100 - $149 / hr250 - 999
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AstraQom Romania, a midsize answering service company, is based in Eindhoven, Netherlands. Their services include Call Center Services and CRM consulting and SI.
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$1,000+$25 - $49 / hr250 - 999
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Mercury Processing Services International is a Zagreb, Croatia-based phone answering service. The team offers Call Center Services.
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$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
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Launched in 1998, Cygnific is an answering service company. The midsize team provides Call Center Services.
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UndisclosedUndisclosed250 - 999Dubai, United Arab Emirates
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Cupola Group MEA, a call center and HR Consulting company, is based in Dubai, United Arab Emirates. The team specializes in Call Center Services and HR Consulting.
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UndisclosedUndisclosed250 - 999Wien, Austria
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Call center Telebiz GmbH was established in 2001. The agency offers Call Center Services and Business Consulting, and is midsize.
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UndisclosedUndisclosed250 - 999
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Answering service company Liberty Poland Call Center provides Call Center Services. They were founded in 1995.
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UndisclosedUndisclosed250 - 999Montevideo, Uruguay
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Mazars en Uruguay is a Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) company. Their team provides Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Casablanca, Morocco
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Established in 2005, Total Call is a phone answering service. The company specializes in Call Center Services and HR Consulting, and is midsize.
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UndisclosedUndisclosed250 - 999
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KenCall is a Kenya-based telephone answering service. They provide Call Center Services and Market Research and were founded in 2004.
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UndisclosedUndisclosed250 - 999
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Invent Alliance Contact Centre is a midsize Nigeria-based call center company. The team focuses on Call Center Services.
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UndisclosedUndisclosed250 - 999
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ConSol Limited, a call center service, was founded in 2002. The team offers Call Center Services and is headquartered in Nigeria.
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UndisclosedUndisclosed250 - 999
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Headquartered in Kenya, Telkom Kenya is a midsize telephone answering service. The team provides Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Cardiff, Wales
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Back Office Outsourcing company Target Group focuses on Back Office Outsourcing. They are based in Cardiff, Wales.
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UndisclosedUndisclosed250 - 999Duffryn, Wales
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Back Office Outsourcing company Carpeo was launched in 2009. The team specializes in Back Office Outsourcing and is headquartered in Duffryn, Wales.
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UndisclosedUndisclosed250 - 999Dublin, Ireland
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Established in 1995, FMI Field Management Ireland, a midsize answering service, is based in Dublin, Ireland. Their services include Call Center Services and Accounting.
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UndisclosedUndisclosed250 - 999Dublin, Ireland
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Founded in 1986, CPM Ireland is a midsize Dublin, Ireland-based Back Office Outsourcing and Direct Marketing company. Their services include Back Office Outsourcing and Direct Marketing.
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$5,000+$25 - $49 / hr250 - 999Kowloon, Hong Kong
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Maxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
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UndisclosedUndisclosed250 - 999Dhaka, Bangladesh
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Service Solutions Pvt. Ltd. (SSL) is a social media marketing firm founded in 2008. The agency provides Social Media Marketing and Application Testing.
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UndisclosedUndisclosed250 - 999Dhaka, Bangladesh
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Answering service BANGLA TRAC COMMUNICATIONS LIMITED was founded in 2008. The firm offers Call Center Services, and is midsize.
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UndisclosedUndisclosed250 - 999Chicago, IL
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Telephone answering service LaSalle Network was established in 1998. The team provides Call Center Services and Accounting and is based in Chicago, Illinois.
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UndisclosedUndisclosed250 - 999Aurora, IL
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Manpower Staffing is a midsize Aurora, Illinois-based Back Office Outsourcing company. The team provides Back Office Outsourcing and HR Outsourcing.
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UndisclosedUndisclosed250 - 999Omaha, NE
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XtDirect LLC, a telephone answering service, was founded in 2001. They provides Call Center Services and IT managed services.
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UndisclosedUndisclosed250 - 999Alpharetta, GA
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Clear Harbor, a Back Office Outsourcing company, was established in 2004. The firm offers Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed250 - 999London, England
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Sabio, a midsize phone answering service, is based in London, England. The team provides Call Center Services.
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UndisclosedUndisclosed250 - 999Portland, ME
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Founded in 2006, ListenTrust is a call center service. The midsize team offers Call Center Services and E-Commerce Development.
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UndisclosedUndisclosed250 - 999Westbrook, ME
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Great Falls Marketing, a phone answering service, provides Call Center Services. The agency is based in Westbrook, Maine.
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UndisclosedUndisclosed250 - 999Ogden, UT
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In Ogden, Utah, AvantGuard Monitoring Centers is a midsize phone answering service. The team focuses on Call Center Services.
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UndisclosedUndisclosed250 - 999Reno, NV
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OptimumCX is an answering service company. They are based in Reno, Nevada. Their team offers Call Center Services.
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UndisclosedUndisclosed250 - 999Washington, DC
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Enlightened, Inc. Is a custom software development firm headquartered in Washington, District of Columbia. Founded in 1999, the team provides Custom Software Development and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
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Based in Los Angeles, California, Health Leads Plus is a Sales Outsourcing company. Launched in 2004, the team offers Sales Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
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KoalifiedLeads is an answering service. The team offers Call Center Services and Social Media Marketing, and the agency is headquartered in Los Angeles, California.
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UndisclosedUndisclosed250 - 999Mesa, AZ
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Bloom Insurance Agency is a call center company. Launched in 2007, the agency focuses on Call Center Services.
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UndisclosedUndisclosed250 - 999Overland Park, KS
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Launched in 1996, Centralized Showing Service (CSS) is a midsize phone answering service. Their services include Call Center Services.
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UndisclosedUndisclosed250 - 999Topeka, KS
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Founded in 1951, Berlin-Wheeler Inc is a telephone answering service. The company focuses on Call Center Services, and is midsize.
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UndisclosedUndisclosed250 - 999Palatine, IL
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Call center company Birddog Media focuses on Call Center Services and Email Marketing. They were established in 2005.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$50 - $99 / hr50 - 249Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.