Top BPO Companies in the United States
The United States is home to one of the world's most developed business process outsourcing markets, with providers specializing in everything from call center operations and customer service to payroll, claims processing, and data entry. Companies of every size rely on U.S.-based BPO firms to reduce operating costs, handle peak-volume work, and bring specialized expertise without expanding internal headcount.
Clutch connects you with vetted U.S. outsourcing companies through verified client reviews, service breakdowns, and real pricing data — so you can compare providers that fit your scope and budget. Use the filters below to narrow by service area, industry, and project size. Explore by subcategory or location: back office outsourcing companies in the U.S. and BPO providers in New York.
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 44 projectsUnity Communications is an outsourcing company specializing in customer service, billing, data management, and sales support. The reviews reflect a positive perception, with around 90% praising their professionalism, responsiveness, and cultural fit. Clients appreciate their timely communication, ability to manage resources efficiently, and adaptability to changing needs. However, some feedback indicates areas for improvement in agent performance evaluation and fee adjustments.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+Undisclosed250 - 999Serves United StatesServices provided
See all 68 projectsTop Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.
$100,000+Undisclosed10,000+Serves United StatesServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
-
UndisclosedUndisclosed50 - 249Dayton, OH
Services provided
One Call Now is a telephone answering service launched in 2002. The company provides Call Center Services, and is midsize.
Read more -
UndisclosedUndisclosed50 - 249Clearwater, FL
Services provided
Launched in 2003, Hotel Internet Services is a midsize telephone answering service headquartered in Clearwater, Florida. Their team offers Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Orlando, FL
Services provided
Fourteen IP is an answering service company. They focus on Call Center Services and were founded in 2008.
Read more -
UndisclosedUndisclosed50 - 249Waltham, MA
Services provided
Established in 2002, CallMiner is a phone answering service. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Roseville, CA
Services provided
Founded in 2011, ClearCaptions, LLC is a midsize Roseville, California-based answering service. Their team focuses on Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Back Office Outsourcing company Summit VA Solutions is based in Houston, Texas. Founded in 2015, the team specializes in Back Office Outsourcing and Social Media Marketing.
Read more -
UndisclosedUndisclosed1,000 - 9,999Gainesville, FL
Services provided
Sum Total Systems Inc is a call center company. The team focuses on Call Center Services and Corporate Training & Coaching, and the company is based in Gainesville, Florida.
Read more -
UndisclosedUndisclosed50 - 249Duluth, GA
Services provided
Remote Call Center is a midsize Duluth, Georgia-based answering service. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Independence, OH
Services provided
EverConnect, a Marketing Strategy and Sales Outsourcing company, was founded in 2011. In Independence, Ohio, the team offers Marketing Strategy and Sales Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Dover, DE
Services provided
ValueLinked, Corp. Is a social media marketing agency. They were established in 2012, and their services include Social Media Marketing and Business Consulting.
Read more -
UndisclosedUndisclosed50 - 249Bakersfield, CA
Services provided
INFINITI RCM is a Back Office Outsourcing company located in Bakersfield, California. They provide Back Office Outsourcing and Robotics Process Automation and were established in 2019.
Read more -
UndisclosedUndisclosed50 - 249Tucson, AZ
Services provided
MOZAIQ LLC is a Document Digitization & Management and Robotics Process Automation company based in Tucson, Arizona. The team offers Document Digitization & Management and Robotics Process
Read more -
UndisclosedUndisclosed50 - 249North Miami, FL
Services provided
Content Marketing company Web Marketing For Dentists was established in 2003. The midsize team specializes in Content Marketing and Conversion Optimization.
Read more -
UndisclosedUndisclosed50 - 249Englewood, CO
Services provided
South Seas Data LLC, a Document Digitization & Management company, is based in Englewood, Colorado. They offer Document Digitization & Management and were established in 1992.
Read more -
UndisclosedUndisclosed50 - 249Newark, NJ
Services provided
First Connect Digital, a Sales Outsourcing and Account-Based Marketing company, specialize in Sales Outsourcing and Account-Based Marketing. They were founded in 2017.
Read more -
$1,000+$25 - $49 / hr50 - 249El Paso, TX
Services provided
PCS Connect, a Direct Marketing company, was established in 2001. They focuses on Direct Marketing and Marketing Strategy.
Read more -
$1,000+UndisclosedFreelancerDothan, AL
Services provided
Brilliant Data Solutions is a Back Office Outsourcing company. Based in Dothan, Alabama, the company focuses on Back Office Outsourcing and Document Digitization & Management.
Read more -
Undisclosed$50 - $99 / hr10 - 49Oak Park, IL
Services provided
Anvilo Inc. Is a software development firm. Established in 2015, the team offers Custom Software Development and unified communications consulting & SI.
Read more -
UndisclosedUndisclosedFreelancerNewport Beach, CA
Services provided
American Harvest Group is a Sales Outsourcing company. The team focuses on Sales Outsourcing and is in Newport Beach, California.
Read more -
$10,000+Undisclosed50 - 249San Jose, CA
Services provided
Ozonetel Communications is a San Jose, California-based phone answering service. Their services include Call Center Services and CRM consulting and SI.
Read more -
$25,000+$25 - $49 / hr50 - 249Menlo Park, CA
Services provided
See all 7 projectsCambria Software is a versatile software development company offering custom programming services, web development, and cybersecurity solutions. Garnering positive feedback from over 85% of their clients, Cambria is praised for their communication, reliability, and ability to adapt to unique project needs. Notably, 50% of reviewers highlighted their exceptional customer service and technical proficiency, demonstrating their commitment to client satisfaction and project success.
-
$1,000+$100 - $149 / hr2 - 9Orlando, FL
Services provided
Email Marketing company Office Optim Lead Generation was established in 2021. The agency provides Email Marketing and Sales Outsourcing, and is small.
Read more -
Undisclosed< $25 / hr2 - 9Bend, OR
Services provided
JRS Billing Solution is a Business Consulting company. Based in Bend, Oregon, the team focuses on Business Consulting and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr2 - 9Levittown, NY
Services provided
Customer Service Outsourcing company MedMaxBill, Inc. Was established in 2026. In Levittown, New York, the team offers Customer Service Outsourcing and Compliance Consulting.
Read more -
$1,000+< $25 / hr2 - 9Sheridan, WY
Services provided
Nexivo Group LLC is a Sales Outsourcing company established in 2026. Based in Sheridan, Wyoming, the team specializes in Sales Outsourcing and ERP consulting and SI.
Read more -
$1,000+< $25 / hr10,000+Princeton, NJ
Services provided
Hinduja Global is a large Mumbai, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and HR Outsourcing.
Read more -
$1,000+$25 - $49 / hr50 - 249Dallas, TX
Services provided
Amalga Group is a midsize Customer Service Outsourcing company founded in 2021. Their services include Customer Service Outsourcing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Baltimore, MD
Services provided
Translators USA, LLC is a translation and interpretation services provider. The feedback reveals overwhelmingly negative experiences, with 100% of the reviewers expressing concerns about fraudulent practices and non-payment issues. Reviewers highlight unfulfilled contracts and deceptive claims of professional accreditation, emphasizing the company's unethical conduct.
-
$1,000+$25 - $49 / hr2 - 9Poway, CA
Services provided
Pro Outsourcing is a phone answering service launched in 2015. Based in Poway, California, the team focuses on Call Center Services and Back Office Outsourcing.
Read more -
Undisclosed$50 - $99 / hrFreelancerHouston, TX
Services provided
Premium Medical Billing Solutions is a Back Office Outsourcing company. Established in 2023, the team provides Back Office Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Tampa, FL
Services provided
PercentChase Recruiters, a midsize Back Office Outsourcing company, is in Tampa, Florida. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+$100 - $149 / hr10 - 49New York, NY
Services provided
Wpify360 is a SEO agency. Located in Dhaka, Bangladesh and New York, New York, the firm was founded in 2020. Their services include Search Engine Optimization and Web Development.
Read more -
UndisclosedUndisclosed10 - 49Sacramento, CA
Services provided
See all 2 projectsThe talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
Read more -
$5,000+$25 - $49 / hr2 - 9Portland, OR
Services provided
Upward Technology is an unified communications consulting & SI company based in Portland, Oregon. Their services include unified communications consulting & SI and IT strategy consulting.
Read more -
$5,000+$100 - $149 / hr2 - 9Richfield, MN
Services provided
FRONT ROW DIGITAL is a Sales Outsourcing company. Located in Richfield, Minnesota, their team offers Sales Outsourcing and Web Design.
Read more -
$1,000+< $25 / hr2 - 9Oakland, CA
Services provided
Accounting company Nonprofit Suite was launched in 2005. The team specializes in Accounting and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr2 - 9San Francisco, CA
Services provided
In San Francisco, California, CEO Services USA is an Accounting company. The team offers Accounting and Back Office Outsourcing.
Read more -
$5,000+$100 - $149 / hr2 - 9Sheffield, OH
Services provided
The Eisen Agency is an Advertising company. Launched in 2001, their team provides Advertising and Branding.
Read more -
$1,000+$25 - $49 / hr2 - 9New York, NY
Services provided
Phone answering service Compete Digital is based in Budapest, Hungary and New York, New York. Founded in 2015, the team focuses on Call Center Services and Content Marketing.
Read more -
UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
In Los Angeles, California, Sync Marketing is a Marketing Strategy company. They specialize in Marketing Strategy and Web Design and were launched in 2011.
Read more -
UndisclosedUndisclosed2 - 9Katy, TX
Services provided
LISTO Translating Services & More LLC is a small Translation company based in Katy, Texas. Their services include Translation and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
Translation company Interpretations, LLC is in Minneapolis, Minnesota. Founded in 2003, the team offers Translation and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
Launched in 1999, Lazar Translating & Interpreting is a small Translation company. Their team provides Translation and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
Lippman Media, a small branding agency, is based in Las Vegas, Nevada. Their services include Branding and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Overland Park, KS
Services provided
McAuley & Crandall is an Accounting company based in Overland Park, Kansas. Launched in 2001, the team offers Accounting and Finance & Accounting Outsourcing (FAO).
Read more -
UndisclosedUndisclosed2 - 9Provo, UT
Services provided
Maple Mountain Technology is a small Provo, Utah-based IT managed services company. The team provides IT managed services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Orem, UT
Services provided
MjmDigital is an IT managed services company. The Orem, Utah-based firm specializes in IT managed services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Fresno, CA
Services provided
Biz Fuzion is a Business Consulting company. Based in Fresno, California, the team focuses on Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Livermore, CA
Services provided
Site Rite Real Estate Solutions is a Commercial Development company. The Livermore, California-based firm was founded in 2012. Their team focuses on Commercial Development and Commercial Financing.
Read more -
UndisclosedUndisclosed2 - 9Berkeley, CA
Services provided
Top of Mind Marketing, an Advertising company, provide Advertising and Back Office Outsourcing. They were founded in 2008.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 15 United States BPO Services
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
36.1/40.017.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.3/40.016.4/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
37.7/40.018/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.4/40.017.6/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Chicago, IL
Ability to deliver
36.2/40.016.2/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
31.1/40.020/20 Reviews3.3/10 Clients & Experience7.8/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Princeton, NJ
Ability to deliver
30.7/40.020/20 Reviews1.8/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Back Office Outsourcing30% Other
Latest BPO Articles
See all articles
How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale
Avoid costly executive hiring mistakes. Learn how search firms help B2B companies hire leaders who deliver results.
![How to Create a Corporate Training Budget [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f8cb0a8fb8e36a14ff257e02ce8b9475.jpg)
U.S. BPO FAQs
A U.S.-based BPO company manages specific business functions on behalf of another organization — handling work that's essential but outside a company's core focus. Common services include customer support and call center operations, back-office processing, data entry and document management, and healthcare claims processing. The scope can be narrow, like a single function, such as invoicing, or broad, like an entire department operating under your brand.
Working with a U.S.-based BPO firm offers practical advantages over offshore alternatives — the same time zone, the same language, and often the same regulatory environment. For healthcare and financial services companies, U.S.-based providers are more likely to hold relevant compliance certifications — HIPAA, SOC 2, PCI-DSS — already.
For customer-facing work, many businesses find that American consumers prefer domestic support. That said, U.S. BPO rates run higher than offshore options, so the trade-off is typically quality and compliance over pure cost savings. Many U.S.-based BPOs also blend onshore account management with offshore or nearshore delivery, so it's worth asking explicitly about the delivery model.
BPO pricing varies widely thanks to factors like service type, volume, and contract structure. According to Clutch pricing data, agent-based work (customer support, call center) typically runs $25 – $75 per hour. Meanwhile, dedicated-team and full back-office contracts range from $5,000 to well over $50,000 per month.
Services priced by transaction volume — data processing, payroll runs — will look different again. Ask for itemized breakdowns from any provider you're seriously evaluating; opaque or all-in pricing with no line items is a common red flag.
Start with the specific function you're outsourcing, not a generic "BPO" search — the right firm for call center work looks very different from the right firm for healthcare claims processing. It’s essential to carefully evaluate key factors like industry experience, compliance credentials relevant to your business, technology stack, and transition support.
Then, browse through Clutch to assess overall star ratings of reviews that describe how providers handled errors and communication under pressure. Maximize the directories and filters available to streamline your search for the ideal partner.
- SLA guarantees without explanation of how they're measured or enforced.
- Contracts that make it difficult to scale down or exit.
- Providers who can't describe their quality assurance process clearly.
- Pricing that seems unusually low for the stated scope.
It’s worth noting that cut-rate BPO often means high agent turnover and inconsistent output quality. Also ask whether the firm's "U.S.-based" footprint means all agents are onshore, or whether management is in the U.S. but delivery is offshore without disclosure.