Top Phone Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York and beyond, the United States offers deep expertise in phone-based customer care, compliance, and tech-enabled service delivery. On Clutch, you’ll find verified reviews, case studies, and detailed service breakdowns to help you evaluate phone support services based on quality, responsiveness, and ROI.
Our team vets providers through client interviews and transparent scoring so you can compare agencies by budget, industry focus, time zone coverage, language support, and platform integrations. Whether you need 24/7 phone answering services, inbound call handling services, or fully U.S.-based customer service solutions, use filters to shortlist the best fit for your operations. Start with these resources:
• Phone Support Services in Los Angeles
• Phone Support Services in New York
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$25,000+< $25 / hr10,000+Los Angeles, CA
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Orlando, FL
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Customer Service Outsourcing company Connectual Assistant was founded in 2024. Headquartered in Orlando, Florida, the team offers Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Hagerstown, MD
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Antietam Call Center is an answering service. The Hagerstown, Maryland-based company provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49New York, NY
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Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Methuen, MA
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VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Wilmington, DE
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Alpha Telemarketing, Inc., a call center service, was founded in 2005. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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$1,000+$25 - $49 / hr50 - 249Lake Elmo, MN
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Greetings, Neighbor! is an answering service company. They are based in Lake Elmo, Minnesota and have midsize team. Their team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Troy, MI
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SunTel Services is a telephone answering service. In Troy, Michigan, the team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
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Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Wilmington, NC
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Accu-Call is a small Wilmington, North Carolina-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Lexington, KY
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Launched in 1987, Alliance Communications is a small answering service company and Customer Service Outsourcing company. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Beverly, MA
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BPE Inc. Is a Customer Service Outsourcing company. The Beverly, Massachusetts-based team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Hampton, VA
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Based in Hampton, Virginia, K & D Jones Client Services LLC is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Santa Ana, CA
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TAB Answer Network, a small call center service, is headquartered in Santa Ana, California. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
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Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Berkeley, CA
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New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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Founded in 2020, SimpleAssist is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Small Customer Service Outsourcing company Envision Networked Solutions, is located in Honolulu, Hawaii. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Quincy, MA
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Quincy Telemessaging is a call center service established in 1947. The team provides Call Center Services and Customer Service Outsourcing and is based in Quincy, Massachusetts.
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UndisclosedUndisclosed250 - 999Austin, TX
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Finance & Accounting Outsourcing (FAO) company Valuecent Consultancy Private Limited was launched in 2012. The team focuses on Finance & Accounting Outsourcing (FAO) and Accounting.
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UndisclosedUndisclosed10 - 49Saratoga Springs, NY
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PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Small call center service AYS Dispatch, is in Chicago, Illinois. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49North Andover, MA
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DealerFocus is a Sales Outsourcing company. Based in North Andover, Massachusetts, the team specializes in Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Jackson, MS
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Southern Research Group is a Market Research company. The small Jackson, Mississippi-based team specializes in Market Research and Call Center Services. The company was founded in 1985.
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UndisclosedUndisclosed10 - 49Cherry Hill, NJ
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Rex Direct Net, Inc. Is an answering service company. Launched in 2001, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Gainesville, FL
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Rccess Technologies is a Gainesville, Florida-based Accounting company. Established in 2012, the team offers Accounting and Custom Software Development.
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$10,000+Undisclosed50 - 249San Jose, CA
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Ozonetel Communications is a San Jose, California-based phone answering service. Their services include Call Center Services and CRM consulting and SI.
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$1,000+$25 - $49 / hr50 - 249Westminster, CO
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Answer-All is an answering service. Located in Westminster, Colorado, the firm was founded in 1964. Their team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Hilliard, OH
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ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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Call center Constant Link was launched in 2009. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Santa Rosa, CA
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Founded in 1979, Hartley and Associates is a small Santa Rosa, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Framingham, MA
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Based in Framingham, Massachusetts, VIP Connections is an answering service company. They offer Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Chelmsford, MA
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Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
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Houston Advanced Answering is a small Houston, Texas-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Homestead, FL
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Founded in 2005, Virtual Enterprise Group is a phone answering service. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed2 - 9Chelmsford, MA
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Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Concord, NH
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Based in Concord, New Hampshire, New England Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Yukon, OK
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Pest-SOS is a telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing and is located in Yukon, Oklahoma.
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$1,000+< $25 / hr50 - 249Knoxville, TN
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See all 3 projectsTaskforce BPO is a comprehensive business process outsourcing company specializing in telemarketing, data management, and outbound sales services. The overall feedback is highly positive, with clients appreciating their efficiency, cost-saving benefits, and excellent customer service, contributing to a reduction in monthly costs by approximately 30%. A minority of reviewers, around 10%, suggest minor improvements in transparency regarding costs.
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$10,000+$25 - $49 / hrFreelancerLos Angeles, CA
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Established in 2024, ChamConnect is a small Los Angeles, California-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Phoenix, AZ
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Established in 1978, Gatestone & Co. Is a phone answering service. The firm offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Lake Park, FL
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Answer all is a call center. They were established in 1984, and their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Somerville, MA
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OD Answering Services, a small call center company, is located in Somerville, Massachusetts. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Boston, MA
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Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
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TASCO Message Centers, a call center, is located in Baltimore, Maryland. Established in 1938, the team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Austin, TX
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TrachMar, LLC, a small call center company, is located in Austin, Texas. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Norman, OK
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Easy VA Outsourcing is a small answering service launched in 2019. Their team provides Call Center Services and Back Office Outsourcing.
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$100,000+< $25 / hr1,000 - 9,999Louisville, KY
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Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dover, DE
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In Dover, Delaware and Lahore, Pakistan, Moldech is a Sales Outsourcing company. Their services include Sales Outsourcing and Back Office Outsourcing.
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$100,000+Undisclosed1,000 - 9,999Tulsa, OK
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Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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List of the Top 15 United States Customer Service Phone Support Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing31% Phone Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing30% Phone Support Services50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Phone Support Services70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing80% Phone Support Services60% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing30% Phone Support Services35% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing20% Phone Support Services30% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Phone Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing40% Phone Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing77% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
32.9/40.016/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing10% Phone Support Services90% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
29.9/40.016.2/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing53% Phone Support Services40% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
55% Customer Service Outsourcing41% Phone Support Services45% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.6/40.016/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
20% Customer Service Outsourcing75% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing20% Phone Support Services75% Other -
Undisclosed< $25 / hr50 - 249Peoria, AZ
Ability to deliver
29.6/40.015.6/20 Reviews6.7/10 Clients & Experience7.3/10 Market PresenceService focus
40% Customer Service Outsourcing100% Phone Support Services60% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing48% Phone Support Services81% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.5/40.015/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Ability to deliver
26.1/40.015.8/20 Reviews4.6/10 Clients & Experience5.7/10 Market PresenceService focus
40% Customer Service Outsourcing50% Phone Support Services60% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
27.8/40.013.6/20 Reviews8.1/10 Clients & Experience6.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other
Latest Phone Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Phone Support Services FAQs
- Map goals and SLAs — first-call resolution, average speed of answer, abandonment rate, CSAT.
- Validate specialization — inbound call handling services for your use case (e.g., healthcare, fintech, ecommerce).
- Review compliance and security — TCPA, HIPAA/BAA, PCI DSS, SOC 2, data residency, call recording policies.
- Check tech stack — IVR design, AI-assisted routing, CRM/engine integrations, analytics and QA tooling.
- Ask for proof — sample reports, QA scorecards, call recordings, calibration process, and a pilot or limited rollout.
- Assess workforce — training depth, nesting, coaching cadence, and tenure; confirm bilingual (English–Spanish) coverage if needed.
- Compare operating model — purely onshore vs. blended models; ensure 24/7 phone answering services if required.
Use Clutch filters to shortlist by budget, verified reviews, industries, and location, then schedule discovery calls with 2–3 finalists.
U.S. providers bring coast-to-coast coverage, native English fluency, and strong familiarity with North American customer expectations. Many teams operate out of major hubs like Phoenix, Dallas, Tampa, and the Midwest, offering reliable talent pools and lower ramp times.
Furthermore, you’ll also benefit from rigorous compliance and security standards (TCPA, HIPAA for healthcare, PCI DSS for payments, SOC 2) and tight integration with U.S. tech stacks (Salesforce, Zendesk, HubSpot, ServiceNow). If your brand requires onshore support for regulatory or customer experience reasons, U.S.-based customer service solutions can reduce risk and improve CSAT.
Pricing varies based on variables like service model and complexity. On Clutch, most American phone support firms charge:
- Per-minute answering: typically $0.80 – $1.20 per minute for general inquiries; highly specialized lines can be higher.
- Dedicated agents: about $25 – $65 per hour per onshore agent; monthly retainers often range $4,500 – $9,000+ per full-time agent.
- Setup and training: one-time onboarding commonly runs $500–$5,000 depending on scripting, integrations, and QA needs.
Costs are influenced by hours of coverage (business hours vs. 24/7), call volume, industry compliance (e.g., HIPAA), and integrations with CRMs or ticketing systems.
U.S.-based phone support agencies specialize in a wide range of sectors, including:
- Technology and SaaS — tier-1 help desk, onboarding, renewals
- E-commerce and retail — order management, returns, post-purchase care
- Healthcare — appointment scheduling and nurse triage aligned with HIPAA
- Financial services and fintech — identity verification and compliant account support
- Travel, hospitality, and entertainment — reservation lines and peak-season overflow
- Automotive, logistics, and manufacturing — dealer support, parts coordination, B2B lines
- Guaranteed KPIs without volume data or a discovery process
- Opaque pricing (hidden charges for transfers, minutes rounding, after-hours fees)
- Minimal QA or reporting; no access to call recordings or dashboards
- High agent churn and vague training documentation
- Weak compliance posture (no BAA for HIPAA clients, PCI gaps, unclear data retention)
- Limited integration experience with core systems or manual workarounds for simple tasks
- No disaster recovery plan or thin night/weekend coverage despite 24/7 claims
Keep a close eye out for red flags. Don’t ignore them just because the vendor offers exciting fees or promises.