Top Phone Support Services in the United States
From Silicon Valley startups to Fortune 500s in New York and beyond, the United States offers deep expertise in phone-based customer care, compliance, and tech-enabled service delivery. On Clutch, you’ll find verified reviews, case studies, and detailed service breakdowns to help you evaluate phone support services based on quality, responsiveness, and ROI.
Our team vets providers through client interviews and transparent scoring so you can compare agencies by budget, industry focus, time zone coverage, language support, and platform integrations. Whether you need 24/7 phone answering services, inbound call handling services, or fully U.S.-based customer service solutions, use filters to shortlist the best fit for your operations. Start with these resources:
• Phone Support Services in Los Angeles
• Phone Support Services in New York
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$5,000+< $25 / hr1,000 - 9,999Houston, TX
Services provided
Focus Areas
See all 4 projectsSupportZebra is a Customer Support Outsourcing company specializing in Customer Service BPO solutions, including phone, chat, and email support. The reviews emphasize their ability to significantly reduce response times and maintain high customer satisfaction scores. Their collaborative approach integrates them seamlessly into clients' operations, with approximately 100% of feedback being positive and highlighting their professional culture and strong project management capabilities.
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$10,000+< $25 / hr1,000 - 9,999South San Francisco, CA
Services provided
Focus Areas
Intelassist is an Accounting company. The company is based in Quezon City, Philippines and South San Francisco, California. Their team specializes in Accounting and Call Center Services.
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List of the Top 15 United States Customer Service Phone Support Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing31% Phone Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing25% Phone Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing30% Phone Support Services50% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Phone Support Services70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing80% Phone Support Services60% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing30% Phone Support Services35% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing20% Phone Support Services30% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
40% Customer Service Outsourcing60% Phone Support Services60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing40% Phone Support Services80% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing77% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
32.9/40.016/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing10% Phone Support Services90% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
29.9/40.016.2/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing53% Phone Support Services40% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
55% Customer Service Outsourcing41% Phone Support Services45% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.6/40.016/20 Reviews7.4/10 Clients & Experience9.2/10 Market PresenceService focus
20% Customer Service Outsourcing75% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249New York, NY
Ability to deliver
35.8/40.018.2/20 Reviews8.7/10 Clients & Experience8.9/10 Market PresenceService focus
25% Customer Service Outsourcing20% Phone Support Services75% Other -
Undisclosed< $25 / hr50 - 249Peoria, AZ
Ability to deliver
29.6/40.015.6/20 Reviews6.7/10 Clients & Experience7.3/10 Market PresenceService focus
40% Customer Service Outsourcing100% Phone Support Services60% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing48% Phone Support Services81% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.5/40.015/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Ability to deliver
26.1/40.015.8/20 Reviews4.6/10 Clients & Experience5.7/10 Market PresenceService focus
40% Customer Service Outsourcing50% Phone Support Services60% Other -
UndisclosedUndisclosed10 - 49Spokane, WA
Ability to deliver
27.8/40.013.6/20 Reviews8.1/10 Clients & Experience6.1/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other
Latest Phone Support Services Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Phone Support Services FAQs
- Map goals and SLAs — first-call resolution, average speed of answer, abandonment rate, CSAT.
- Validate specialization — inbound call handling services for your use case (e.g., healthcare, fintech, ecommerce).
- Review compliance and security — TCPA, HIPAA/BAA, PCI DSS, SOC 2, data residency, call recording policies.
- Check tech stack — IVR design, AI-assisted routing, CRM/engine integrations, analytics and QA tooling.
- Ask for proof — sample reports, QA scorecards, call recordings, calibration process, and a pilot or limited rollout.
- Assess workforce — training depth, nesting, coaching cadence, and tenure; confirm bilingual (English–Spanish) coverage if needed.
- Compare operating model — purely onshore vs. blended models; ensure 24/7 phone answering services if required.
Use Clutch filters to shortlist by budget, verified reviews, industries, and location, then schedule discovery calls with 2–3 finalists.
U.S. providers bring coast-to-coast coverage, native English fluency, and strong familiarity with North American customer expectations. Many teams operate out of major hubs like Phoenix, Dallas, Tampa, and the Midwest, offering reliable talent pools and lower ramp times.
Furthermore, you’ll also benefit from rigorous compliance and security standards (TCPA, HIPAA for healthcare, PCI DSS for payments, SOC 2) and tight integration with U.S. tech stacks (Salesforce, Zendesk, HubSpot, ServiceNow). If your brand requires onshore support for regulatory or customer experience reasons, U.S.-based customer service solutions can reduce risk and improve CSAT.
Pricing varies based on variables like service model and complexity. On Clutch, most American phone support firms charge:
- Per-minute answering: typically $0.80 – $1.20 per minute for general inquiries; highly specialized lines can be higher.
- Dedicated agents: about $25 – $65 per hour per onshore agent; monthly retainers often range $4,500 – $9,000+ per full-time agent.
- Setup and training: one-time onboarding commonly runs $500–$5,000 depending on scripting, integrations, and QA needs.
Costs are influenced by hours of coverage (business hours vs. 24/7), call volume, industry compliance (e.g., HIPAA), and integrations with CRMs or ticketing systems.
U.S.-based phone support agencies specialize in a wide range of sectors, including:
- Technology and SaaS — tier-1 help desk, onboarding, renewals
- E-commerce and retail — order management, returns, post-purchase care
- Healthcare — appointment scheduling and nurse triage aligned with HIPAA
- Financial services and fintech — identity verification and compliant account support
- Travel, hospitality, and entertainment — reservation lines and peak-season overflow
- Automotive, logistics, and manufacturing — dealer support, parts coordination, B2B lines
- Guaranteed KPIs without volume data or a discovery process
- Opaque pricing (hidden charges for transfers, minutes rounding, after-hours fees)
- Minimal QA or reporting; no access to call recordings or dashboards
- High agent churn and vague training documentation
- Weak compliance posture (no BAA for HIPAA clients, PCI gaps, unclear data retention)
- Limited integration experience with core systems or manual workarounds for simple tasks
- No disaster recovery plan or thin night/weekend coverage despite 24/7 claims
Keep a close eye out for red flags. Don’t ignore them just because the vendor offers exciting fees or promises.