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Top Phone Support Services in the Philippines

Ratings Updated: April 2, 2026

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Big Outsource

5.0 52 reviews

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Premier Verified

$10,000+

< $25 / hr

250 - 999

San Pablo City, Philippines

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Order Processing & Taking +1

10% Email Support Services

Big Outsource is a Customer Support Outsourcing provider offering call center solutions and customer service BPO services. Across reviews, 100% of clients praised their timely project delivery, professional communication, and seamless integration into client operations, with notable improvements in customer response times and administrative efficiency. They consistently deliver high-quality, reliable outsourced customer support, enhancing customer care and operational processes.

See all 52 projects
1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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2 of 2 Phone Support Services reviews are 5 stars

1 new review for Phone Support Services in past 6 months

$200,000 – $999,999 avg. project cost

Phone Support Services Experience

Big Outsource has received overwhelmingly positive feedback for its Phone Support Services, with clients noting a 100% satisfaction rate. Reviewers emphasize the company's excellent communication, professionalism, and cultural alignment, describing the team as an extension of their internal staff. Notably, 100% of clients reported improved efficiency and cost savings, and many highlighted the proactive response to staffing needs. Overall, Big Outsource is recognized as a reliable and effective partner, enhancing operational capabilities and customer service quality.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

This provider is fluent in 1 language:

English

This provider is available in 8 time zones:

Central European Time (CET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

Australia Eastern Time (AET)

Mountain Standard Time (MST)

Singapore Standard Time (SGT)

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Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

20% Employer of Record (EOR) Services +4

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Unity Communications is a specialized provider of Customer Service Outsourcing (CSO) and Business Process Outsourcing (BPO) services, offering tailored solutions to enhance customer support and operational efficiencies. Overall, client feedback is overwhelmingly positive, with approximately 90% highlighting their responsiveness, professionalism, and effective project management. Areas for improvement include refining recruitment processes and evaluation methods, ensuring consistent service quality.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Unity Communications highlight their effective support in revenue cycle management, with clients noting their organization, communication, and respectful team culture. One client emphasized the seamless handling of collections and timely call management, contributing to sustained client satisfaction. Despite initial attendance issues, Unity Communications swiftly implemented solutions, achieving a notable 99.59% attendance rate. Overall, the sentiment reflects a strong partnership characterized by reliability and a commitment to client needs.
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9 of 10 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Breastfeeding Product Brand
5.0 — Unity Communications provides customer service support for a breastfeeding product brand. They've recruited and onboarded customer service agents, handled customer queries, and managed returns and Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.
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Taguig, Philippines

Fort Legend Tower
Taguig, Philippines 1634
201 - 250

480-550-8700

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Angeles, Philippines

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1

20% IT Staff Augmentation

Focus Areas

60% Phone Support Services

25% Email Support Services

10% Order Processing & Taking +1

5% Chat Support Services

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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Reviews mention Proactive
Clients have consistently praised Connext Global Solutions for their proactive approach. One CEO noted their ability to swiftly mobilize resources during the COVID-19 pandemic, ensuring uninterrupted services. Additionally, the company demonstrated proactivity in helping clients scale their workforce effectively. Overall, the sentiment reflects a strong appreciation for Connext's transparency, integrity, and commitment to addressing client needs promptly.

Staff Augmentation for Accounting Management Firm

5.0 Dec 17, 2021

We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Remote CoWorker

4.8 176 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

10% Call Center Services

10% HR Consulting

10% Sales Outsourcing

Focus Areas

33% Phone Support Services

34% Chat Support Services

25% Email Support Services +1

8% Order Processing & Taking

Remote CoWorker provides Customer Support Outsourcing services, specializing in virtual assistant and administrative support roles. They receive overwhelmingly positive feedback from clients, with reviews highlighting their exceptional responsiveness, professionalism, and alignment with client values. Approximately 90% of reviewers commend their project management skills and ability to meet deadlines consistently. Remote CoWorker is praised for its competitive pricing and effective onboarding process.

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Reviews mention Exceptional results
Clients have reported exceptional results from Remote CoWorker, highlighting a 30% increase in operational efficiency and a 50% reduction in email response times. Feedback emphasizes their effective project management, consistent on-time delivery, and high attention to detail. One client noted their unique ability to combine efficiency with adaptability, resulting in outstanding outcomes and enhanced customer satisfaction. Overall, the sentiment reflects strong approval of their performance and value in achieving project goals.

Staff Augmentation for Law Firm

5.0 Dec 1, 2022

The company is responsive, professional, and dedicated to what they do. The workflow was exceptional, with seamless communication through Zoom meetings and phone calls. Their kind, compassionate, professional, and responsive nature is impressive and unique.
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Industry Experience

Remote CoWorker has received positive feedback across various industries, demonstrating notable strengths in sectors such as automotive, real estate, healthcare, and legal services. Clients commend their prompt communication, effective project management, and ability to match skilled virtual assistants to specific needs. The overall sentiment reflects satisfaction with productivity improvements, administrative support, and lead generation efforts. Potential clients in these sectors can expect a commitment to quality service, responsiveness, and operational efficiency from Remote CoWorker.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's excellent value for money, noting that their pricing aligns well with budgets. For instance, one client appreciated the 'good value for cost' and another emphasized that 'pricing fits our budget.' Many reviews express satisfaction with the efficiency and quality of work delivered, with comments on how the services have led to increased productivity and successful outcomes for various projects. Overall, the sentiment surrounding cost-effectiveness and value remains overwhelmingly positive.
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United States (108) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

30% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Focus Areas

45% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Select VoiceCom is a Customer Support Outsourcing company specializing in Call Center Solutions and Customer Service BPO. The company consistently receives positive feedback, with approximately 100% of reviewers appreciating their effective communication, cultural alignment, and quality assurance processes. Clients highlight their ability to improve call quality and efficiency, as well as their proactive approach to problem-solving.

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Reviews mention Personable
The feedback reflects a highly positive sentiment regarding Select VoiceCom's personable approach. Clients appreciate their personalized interactions, noting they are 'very easy to speak to' and honor their commitments. One client highlighted their openness to change and responsiveness, stating the team is 'extremely well organized and communicative,' often responding within 24 hours. Overall, the reviews emphasize Select VoiceCom's alignment with client values and their commitment to fostering strong relationships.

Recruitment Services for Financial Services Company

4.5 Oct 17, 2025

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved. We love their personalized approach, very easy to speak to, honor what they say they are going to do and are open minded to change.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Hit Rate Solutions

4.8 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Bacolod, Philippines

Services provided

15% Customer Service Outsourcing

45% Call Center Services

25% Back Office Outsourcing +1

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

Hit Rate Solutions is a Customer Service BPO specializing in Customer Support Outsourcing, Call Center Outsourcing, and Remote Customer Care. The reviews indicate a high level of satisfaction with 100% of clients noting responsiveness, cost-effectiveness, and commitment to project goals. The company is praised for its tailored support, efficient management, and seamless communication.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales Outreach for Food Safety Consulting Co
5.0 — Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website. Read more
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Industry Experience

Hit Rate Solutions demonstrates expertise across multiple industries, including financial services, healthcare, real estate, consulting, and consumer products. Feedback indicates strong performance in lead generation, project management, and customer service, with clients appreciating their timely delivery and value for cost. The overall sentiment is positive, particularly in healthcare and financial services, where they have made significant impacts. Potential clients in these sectors may find Hit Rate Solutions a suitable partner for project needs.
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Arts, entertainment & music Financial services Healthcare Real estate Consulting Consumer products & services Other Industry

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Hit Rate Solutions as providing excellent value for their cost. Feedback indicates that their pricing fits within clients' budgets while delivering effective results. For instance, one client noted, 'Good value for cost,' while another praised the 'quality of work done for the price.' Overall, the sentiment regarding cost and value is positive, with many clients expressing satisfaction with the services relative to the investment made.
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Bacolod, Philippines

The East Block Veranda, Circumferential Rd
Bacolod, Philippines 6100
101 - 150

855-231-3730

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OBI Services

5.0 20 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Dipolog City, Philippines

Services provided

10% Customer Service Outsourcing

35% Back Office Outsourcing

35% Call Center Services +2

10% Content Marketing

10% Sales Outsourcing

Focus Areas

20% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

20% Order Processing & Taking

OBI Services is a Customer Service BPO specializing in Customer Support Outsourcing, providing multilingual 24/7 assistance and enhancing customer service operations. Across their reviews, 100% of clients praised their proactive communication and alignment with company values, with measurable improvements like a 40% reduction in response times and a 30% decrease in support errors.

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Reviews mention Well-organized projects
Clients have consistently praised OBI Services for their well-organized project management, noting timely deliveries and effective communication. One client highlighted how OBI's structured approach saved them from missed deadlines and allowed for urgent tasks to be prioritized efficiently. Another emphasized the meticulous organization of healthcare data, which significantly reduced processing time and enhanced accuracy for market insights. Overall, the sentiment reflects a strong appreciation for OBI Services' ability to streamline workflows and maintain high-quality deliverables.

Data Processing for Healthcare-Focused MarCom Firm

5.0 Dec 3, 2025

The project management was highly organized. OBI Services consistently delivered each batch of work within the agreed timelines. Communication was prompt, and they addressed our questions quickly. When we needed small adjustments to the formatting rules, they implemented the changes without any delays. The workflow was smooth and efficient from start to finish.
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5 of 5 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 5 times in the past 6 months
Recent reviews for OBI Services reflect a strong overall sentiment, highlighting their exceptional attention to detail and commitment to quality. Clients from diverse sectors noted significant improvements in operational efficiency, such as a 40% reduction in response times and over 99% accuracy in data management. Their project management was praised for timely deliveries and proactive communication. Notably, one client appreciated OBI's adaptability to evolving needs, while another suggested enhancing onboarding documentation for larger datasets. Overall, OBI Services is regarded as a reliable partner.
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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (3)

What Clients Have Said
Clients consistently praise OBI Services for their excellent value for cost, noting that their pricing aligns well with project budgets. For example, one client highlighted their 'good value for cost' when selecting OBI Services, while another noted that their pricing fit within budget constraints. Overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, as clients reported significant improvements in operational efficiency and service quality, reinforcing the perceived value of their investment.
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United States (3) England (3) Austria (1) Israel (1) Italy (1) Japan (1) Scotland (1)

This provider is fluent in 1 language:

English

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Staffwiz LLC

4.8 3 reviews
Premier Verified

$1,000+

< $25 / hr

10 - 49

Makati, Philippines

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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Reviews mention Well-organized projects
Clients have consistently praised Staffwiz LLC for their well-organized project management. One client noted that the onboarding process for new customer service agents was smooth and efficient, with integration completed within two weeks. The team, including members Michelle and Jerick, was highlighted for their excellent communication and detailed approach to hiring. Overall, client sentiment reflects a high level of satisfaction with the organization and execution of projects.

Customer Service Outsourcing for E-Commerce Platform

5.0 Jul 9, 2024

Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
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Healthcare Education eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Focus Areas

30% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

10% Order Processing & Taking

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

Helpware demonstrates strong expertise in Phone Support Services, with 100% of clients expressing satisfaction. Reviews highlight their adaptability to client needs, effective project management, and commitment to delivering timely results. Notably, clients appreciate the alignment of company values and budget fit. Measurable outcomes include increased handle time and reduced cost per contact, reinforcing their positive impact on customer service operations.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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ContactPoint 360

4.8 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

29% Customer Service Outsourcing

41% Call Center Services

19% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

45% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

ContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.

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Reviews mention Collaborative
Clients highlighted a strong sentiment of collaboration with ContactPoint 360, noting their flexibility and adaptability to internal workflows. One client remarked that the team operated as an extension of their own, enhancing communication and project management. They appreciated the organized approach, timely deliverables, and responsive adjustments to needs. Overall, the feedback reflects a positive collaborative experience, with only minor suggestions for improvement in reporting detail.

Back-Office/Customer Service Outsourcing for Software Dev Co

5.0 Jan 12, 2026

Their flexibility and willingness to adapt to our workflows stood out. They felt collaborative and operated more like an extension of our internal team. This approach fostered a seamless integration, enhancing the overall efficiency of the project.
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3 of 4 reviews are 5 stars

4 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for ContactPoint 360 indicate a strong overall sentiment, with clients praising their effective project management and responsive communication. For instance, a Sales Manager noted improved support response times and positive customer feedback, while a UX UI Designer highlighted their adaptability as a team extension. Clients appreciated timely deliverables and the quality of service, though some suggested enhanced reporting details could further improve collaboration. Overall, the experiences have been largely positive, reflecting a commitment to quality and client satisfaction.
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3 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Marketing Agency
5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Enshored

4.8 11 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

30% Customer Service Outsourcing

30% Content Moderation Services

10% Back Office Outsourcing +5

10% Call Center Services

5% Data Annotation Services

5% PEO/Employee Leasing

5% Sales Outsourcing

5% Social Media Marketing

Focus Areas

32% Phone Support Services

32% Chat Support Services

22% Email Support Services +1

14% Order Processing & Taking

Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.

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Industry Experience

Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.
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Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

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United States (9) Scotland (2)

This provider is fluent in 14 languages:

English

Spanish

Arabic

Portuguese

Japanese

Korean

French

Thai

Italian

German

Mandarin

Russian

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This provider is available in 4 time zones:

Greenwich Mean Time (GMT)

Central European Time (CET)

Pacific Standard Time (PST)

Singapore Standard Time (SGT)

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Pasig, Philippines

16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila
Pasig, Philippines 1605
751 - 1000

286318857

Pasig, Philippines

27th Floor, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City 1605, Metro Manila
Pasig, Philippines 1605
751 - 1000

+63 02 8876 1973

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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Quezon City, Philippines

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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0 of 1 Phone Support Services reviews is 5 stars

1 new review for Phone Support Services in past 6 months

Unknown avg. project cost

Phone Support Services Experience

Outsourced has received overwhelmingly positive feedback for their Phone Support Services, with clients highlighting their efficiency and expertise. One review noted a 100% satisfaction rate in customer service outcomes, emphasizing timely project delivery and effective communication. Additionally, 100% of reviewers expressed appreciation for the quality of service provided, specifically regarding troubleshooting and customer support. Overall, Outsourced demonstrates strong capabilities in enhancing customer satisfaction and resolving technical issues.
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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Davao City, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing

Focus Areas

75% Phone Support Services

15% Order Processing & Taking

5% Chat Support Services +1

5% Email Support Services

six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.

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Reviews mention Innovative
Clients have highlighted six eleven global services' innovative approach, particularly their flexibility and commitment to process improvement. One senior manager noted their unique mindset focused on quality, which distinguishes them from competitors. Overall, the sentiment regarding innovation is positive, with clients appreciating the company's ability to adapt and enhance service delivery.

Customer Service BPO for Remote Monitoring Company

5.0 Feb 13, 2023

What did you find most impressive or unique about this company? They're distinguished by flexibility, concern to improve the processes, and mindset of quality.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Enterprise SaaS Company
4.5 — six eleven global services provides customer support for an enterprise SaaS company. After learning the client's goals, they manage tickets raised by customers. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Smiles On Demand

5.0 1 review
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Sibulan, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Content Moderation Services +1

10% Data Annotation Services

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Smiles On Demand is a Customer Service BPO providing comprehensive customer support services, including phone, live chat, and email inquiries, along with outbound sales calls. With 100% positive feedback, clients commend their professionalism and ability to resolve support tickets rapidly, enhancing customer satisfaction scores significantly. Their project management skills and commitment are also highly praised.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Smiles On Demand has received positive feedback for their customer support services. Clients noted their professionalism, effective communication, and timely resolution of support tickets, which improved customer satisfaction scores significantly. One client highlighted their impressive project management, stating that all inquiries were handled promptly and efficiently. Overall, sentiment is highly favorable, with no reported areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales for Property Investment Platform
5.0 — Smiles On Demand provides outsourced customer support and sales services for a property investment platform. The team manages phone support, live chat, email inquiries, and outbound sales calls. Read more
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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Smiles On Demand's cost-effectiveness, noting that their services provide significant value for money. One client highlighted their impressive customer support capabilities, stating that all tickets were resolved swiftly, leading to improved satisfaction scores. Additionally, the professionalism and timely delivery of services were frequently mentioned as key strengths, reinforcing the overall sentiment that the company offers competitive pricing relative to the quality of service provided.
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SPLACE BPO

4.9 5 reviews
Verified

$5,000+

< $25 / hr

250 - 999

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Focus Areas

35% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

15% Order Processing & Taking

SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales Outsourcing for Water Filtration Co
5.0 — SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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United States (4) Ireland (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Pasig, Philippines

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2

10% Call Center Services

10% Content Moderation Services

Focus Areas

33% Phone Support Services

40% Email Support Services

27% Chat Support Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Trustworthy
Clients consistently express high levels of trust in TDCX, highlighting their commitment to transparency and collaboration. One client noted that TDCX fosters a culture where concerns can be raised, enhancing operational efficiencies and trust among all parties. Another emphasized the strong alignment and accountability demonstrated by TDCX's team, which facilitated a seamless working relationship. Overall, the sentiment reflects a strong belief in TDCX's reliability and dedication to client success.

Customer Service, Security & Risk Assessment for Fintech Co

5.0 Apr 28, 2022

TDCX has created a culture where everyone at every level can raise a question or concern which has enabled my engagements with them to result in countless operating enhancements as well as large scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. The managers are very easy to work with, there is alignment and also trust between us.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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IdeasUnlimited

4.9 94 reviews

$1,000+

< $25 / hr

50 - 249

Koronadal City, Philippines

Services provided

30% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

10% Transcription

10% Translation

Focus Areas

50% Phone Support Services

19% Chat Support Services

19% Email Support Services +1

12% Order Processing & Taking

IdeasUnlimited is a customer service outsourcing company that excels in providing remote customer care and call center solutions. Overwhelmingly positive feedback highlights their ability to improve customer satisfaction and streamline operations, with 100% of reviewers praising their professionalism, communication, and flexibility. Their team's commitment to continuous improvement and alignment with client values sets them apart in the customer service BPO sector.

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5 of 5 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 5 times in the past 6 months
In the past six months, client feedback for IdeasUnlimited has been overwhelmingly positive. Clients praised their responsiveness, flexibility, and commitment to quality service, with specific highlights including a 90% first contact resolution rate and consistent communication. Notably, one client commended their ability to manage increased support volumes during peak times without service drops. Overall, clients reported successful outcomes, improved lead generation, and enhanced customer satisfaction, indicating a strong alignment with their business needs.
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Industry Experience

IdeasUnlimited has received positive feedback across various industries, including Telecommunications, Healthcare, IT, Manufacturing, and Financial Services. Clients commend their professionalism, responsiveness, and ability to adapt to specific needs. In Telecommunications, they helped increase lead generation; in Healthcare, they improved billing efficiency; and in Financial Services, they enhanced customer service operations. Overall, the sentiment is overwhelmingly positive, indicating that IdeasUnlimited is well-suited for businesses seeking reliable support in diverse sectors.
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Human Resources Healthcare Financial services Nonprofit Telecommunications Legal Pharmaceuticals Wellness & Fitness Real estate Food & Beverages Beauty & Cosmetics Gaming Retail Consumer Products Other Industry Advertising & marketing Media Construction IT Services Supply Chain, Logistics, and Transport Hospitality & leisure Manufacturing Business services Medical Software Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (32) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (3)

What Clients Have Said
Clients consistently express satisfaction with IdeasUnlimited's cost-effectiveness and overall value. Multiple reviews highlight the company's pricing as fitting within budget while delivering quality services. For instance, one client noted, 'Good value for cost,' while another emphasized their 'great culture fit' and 'solid job' in achieving project goals. Overall, the sentiment is positive, with many clients stating that the services provided surpass expectations, making it a worthy investment.
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United States (39) Switzerland (4) England (4) Canada (3) Australia (1) Finland (1) Ireland (1) Poland (1)

This provider is fluent in 3 languages:

English

Spanish

French

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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Pasig, Philippines

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2

15% Employer of Record (EOR) Services

5% Data Annotation Services

Focus Areas

30% Phone Support Services

30% Email Support Services

25% Chat Support Services +1

15% Order Processing & Taking

Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

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1 of 1 Phone Support Services reviews is 5 stars

Unknown avg. project cost

Phone Support Services Experience

Boldr. has received predominantly positive feedback regarding their Phone Support Services, with clients highlighting their effective scaling solutions and cost savings, notably saving $6 million annually. Approximately 90% of reviewers appreciate their genuine partnership approach and high retention rates, though 10% noted longer hiring times as an area for improvement. Clients commend the team's responsiveness and project management capabilities, emphasizing the importance of clear communication of expectations to maximize the partnership's benefits.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
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United States (6) Austria (1) Canada (1)

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SupportZebra

4.7 3 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Cagayan De Oro City, Philippines

Services provided

70% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.

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Reviews mention Exceeds expectations
SupportZebra has consistently exceeded client expectations, particularly in project management and responsiveness. The director of trust and safety at Linktree noted their ability to meet tight deadlines and effectively manage large volumes of data, often resolving issues within a week. Client feedback highlighted SupportZebra's responsiveness to feedback, resulting in improved morale among moderators. Overall, the partnership has been characterized by strong communication and a commitment to quality, reinforcing SupportZebra’s reputation as a reliable service provider.

Content Moderation Services for SaaS Company

4.0 May 29, 2024

They’ve met deadlines and exceeded our expectations in terms of turnaround times. Because of our job's nature, we sometimes have to give them projects suddenly. Our team often encounters content that violates our community standards, and we might not know it existed on the platform before.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Expense Management Company
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Industry Experience

SupportZebra has received positive feedback primarily within the software industry, with notable engagements in SaaS and expense management sectors. Clients commend their expertise in content moderation and customer support, highlighting their responsiveness, team integration, and commitment to employee well-being. The overall sentiment is highly favorable, reflecting SupportZebra's effective service delivery and the ability to enhance customer experience. Organizations seeking reliable support for content moderation or customer service can find a strong match with SupportZebra.
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Software

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More responsive than most other service providers

SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Acquire Intelligence

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

16% Customer Service Outsourcing

60% Back Office Outsourcing

14% Call Center Services +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.

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Reviews mention Efficient
Acquire BPO has received positive feedback regarding their efficiency in handling telemarketing and phone services. Clients noted their quick response times and the significant savings they provide, with one client stating they save approximately $1,500 monthly. The overall sentiment is highly favorable, as clients describe the team as "great, fast, and efficient," indicating a strong alignment with their operational needs.

Telemarketing for Hospitality Industry Firm

4.0 Aug 18, 2017

I don't have any bad feedback to share about them, they are just great, fast and efficient. I would recommend them always. Their fast response is strong.
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Industry Experience

Acquire Intelligence has demonstrated expertise in various industries, including Nonprofit, Hospitality & Leisure, Consumer Products, and Other Industries. Clients have praised their responsiveness, efficiency, and ability to save significant costs and time, with sentiments indicating strong satisfaction across sectors. Their strengths include quick communication and effective telemarketing services, making them a suitable choice for companies seeking to enhance customer engagement and streamline operations.
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Consumer Products Other Industry Nonprofit Hospitality & leisure

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Average Project Cost Breakdown

$50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently praised Acquire Intelligence for their cost-effective services, with one client noting savings of approximately $1,000 monthly and another mentioning a $150,000 monthly reduction in operational costs. Their pricing structures, which include package deals and monthly billing, are perceived as reasonable, though some feedback suggests potential for lower prices. Overall, the sentiment reflects a strong appreciation for the value provided relative to the costs incurred.
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New York City, New York (1) Scarsdale, New York (1) Staten Island, New York (1) Boston, Massachusetts (1)

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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

10% Customer Service Outsourcing

15% Back Office Outsourcing

15% PEO/Employee Leasing +5

15% Recruiting

15% Staffing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Taguig, Philippines

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2

20% HR Outsourcing

10% IT Staff Augmentation

Focus Areas

30% Phone Support Services

30% Email Support Services

30% Order Processing & Taking +1

10% Chat Support Services

Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Taguig, Philippines

19/F Uptown Place Tower 2 11th Drive, Uptown Mall
Taguig, Philippines 1634
1001 - 2000

+63287796540

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Open Access BPO

5.0 1 review

$10,000+

$50 - $99 / hr

1,000 - 9,999

Makati, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Transcription +1

10% Translation

Focus Areas

80% Phone Support Services

20% Chat Support Services

Open Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.

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Industry Experience

Open Access BPO has demonstrated strong expertise in the financial services industry, particularly in back office support and data management. Clients praise their efficiency in data entry and reporting, highlighting the positive impact on operational costs and workflow. The sentiment is largely positive, with feedback emphasizing their preparedness and quality of service, though there is room for improvement in proactive customer engagement. Overall, they are well-suited for companies seeking reliable back office solutions.
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Select Industry to see insights

Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Open Access BPO as offering good value for money, with competitive pricing structures that include monthly fees and options for additional projects. One client noted significant savings in both time and costs, estimating thousands of dollars saved monthly. Overall, the sentiment highlights satisfaction with the quality of service relative to the costs incurred, indicating that clients feel they receive a worthwhile return on their investment.
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Makati, Philippines

19/F 6783 Robinsons Summit Center, Ayala Avenue,
Makati, Philippines 1200
501 - 750

1-888-888-1519

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Pac Biz Contact Center Outsourcing

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Dumaguete, Philippines

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Focus Areas

50% Phone Support Services

30% Chat Support Services

10% Email Support Services +1

10% Order Processing & Taking

Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

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Reviews mention Experienced
Clients have expressed a positive sentiment regarding Pac Biz's experienced team, highlighting their ability to effectively manage call center services across various industries. One client noted that Pac Biz agents, with over three years of experience, significantly improved lead capture and customer satisfaction. The company's commitment to quality assurance and open communication was also praised, ensuring a seamless integration with in-house teams. Overall, feedback indicates that Pac Biz delivers reliable and effective customer service support.

Data Entry & Contact Support for Marketing Company

5.0 Feb 9, 2021

Their agents are also experienced (3+ years) so we didn't have to worry about quality or excessive training. Agents through Pac Biz fit in well with local employees, covering shifts and asking questions when necessary. Account managers are in constant contact to ensure a smooth, understood workflow.
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Industry Experience

Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.
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Media Advertising & marketing Financial services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.
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Dumaguete, Philippines

2F DNJ Building, Real Street, Tabuc-tubig,
Dumaguete, Philippines 6200
151 - 200

480-771-3009

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vlbpo cx

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Caloocan, Philippines

Services provided

45% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

vlbpo cx is a Customer Service Outsourcing company that excels in building and scaling customer support operations. Reviews highlight their ability to enhance customer satisfaction and loyalty through prompt, empathetic service and strategic insights. Impressively, 100% of feedback praises their flexibility, commitment to quality, and alignment with client culture.

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Industry Experience

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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Caloocan, Philippines

4th Floor Araneta Square Mall
Caloocan, Philippines 1400
76 - 100

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Catalyst BPX

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

Taguig, Philippines

Services provided

15% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Employer of Record (EOR) Services +2

20% Recruitment Process Outsourcing

15% Back Office Outsourcing

Focus Areas

20% Phone Support Services

30% Chat Support Services

30% Email Support Services +1

20% Order Processing & Taking

Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.

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Industry Experience

Catalyst BPX has garnered positive feedback across diverse industries, notably Social Networking and Hospitality & Leisure. In the Social Networking sector, they demonstrated agility and a tailored approach for scaling operations, positively impacting efficiency. In Hospitality, their expertise in finance and operations led to improved compliance and enhanced online presence. Overall, clients commend Catalyst BPX for their proactive service, industry knowledge, and ability to deliver value, making them a strong fit for businesses seeking operational and financial support.
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Social Networking Hospitality & leisure

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Taguig, Philippines

29F, Brgy, World Plaza, 5th Ave
Taguig, Philippines 1634
101 - 150

+1 (415) 943-4050

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Staff Outsourcing Solutions

4.4 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Business Consulting +7

10% Call Center Services

10% Demand Generation Marketing

10% Ecommerce Marketing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

25% Chat Support Services

15% Email Support Services +1

10% Order Processing & Taking

Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

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Reviews mention Easy to work with
Clients consistently highlight the ease of collaboration with Staff Outsourcing Solutions, noting their responsive communication and adaptability. One client emphasized their satisfaction by stating, 'They were easy to work with,' while another remarked on the 'easy process' and prompt responses to needs. Overall, the sentiment reflects a strong appreciation for the company's support and service quality, with no reported areas for improvement.

Call Center Services for Footwear Company

4.5 Sep 5, 2023

They were easy to work with.
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Customer Service Support for Plant Retail Company

5.0 Aug 18, 2023

We've been pleased with how easy the whole process has been with them. The account managers have all been very helpful but our most recent has been the most involved and hands-on with our team. I am very grateful for the entire team at SOS.
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Recruiting & Staffing for Heated Apparel Retailer

5.0 Apr 4, 2025

How easy the process was from start to finish and the communication from the owner.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

$10,000,000 + avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Footwear Company
4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read more
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Industry Experience

Staff Outsourcing Solutions has demonstrated expertise across various sectors, including eCommerce, Consumer Products, Retail, Transportation, and Information Technology. Feedback highlights their strengths in customer service, responsiveness, and effective project management. Clients in eCommerce and Consumer Products notably praised their ability to enhance customer satisfaction and service efficiency. Overall, sentiment is highly positive, suggesting they are especially well-suited for companies seeking reliable support in customer service and operations across these industries.
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eCommerce Consumer Products Retail Transportation Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Staff Outsourcing Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget while delivering excellent service, stating it provided a 'good value for cost.' Another client emphasized that their investment led to improved customer satisfaction and operational efficiency, ultimately resulting in increased profits compared to their service costs. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided.
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Telework PH

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Baliuag, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Data Annotation Services

Focus Areas

50% Phone Support Services

30% Email Support Services

20% Chat Support Services

Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Davao City, Philippines

Services provided

40% Customer Service Outsourcing

40% Content Moderation Services

20% Call Center Services

Focus Areas

48% Phone Support Services

26% Chat Support Services

26% Email Support Services

Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.

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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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Davao City, Philippines

Corner of Quirino Ave and Jacinto Ext. Street
Davao City, Philippines 8000
1001 - 2000

+63822855555

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Reliasourcing Inc

4.8 2 reviews

Undisclosed

Undisclosed

250 - 999

Pasay, Philippines

Services provided

40% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% HR Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.

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Reviews mention Exceptional results
Reliasourcing Inc has received exceptional feedback from clients, notably for achieving impressive outcomes such as over 5,000 bookings and generating more than $2 million in revenue. Clients praised their dedication to high levels of customer service and effective project management, consistently meeting deadlines and maintaining clear communication. One client described them as an 'amazing vendor' with a strong culture fit, recommending them for businesses seeking substantial growth.

Sales & Customer Service Outsourcing for Healthcare Company

5.0 Nov 30, 2024

On Pace for 5K+ bookings this year for all of our IB + OB Campaigns with 2+ million in revenue generated. Near 80% CSAT score. Churn improvements of 50%+ from Q2 VS Q4, etc.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales & Customer Service Outsourcing for Healthcare Company
5.0 — Reliasourcing Inc handles a healthcare company's sales and customer service efforts. They handle outbound and inbound campaigns to increase conversion rates and meet sales targets. Read more
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Industry Experience

Reliasourcing Inc has demonstrated expertise in the Healthcare and IT Services industries, receiving favorable feedback for their proactive and customer-focused approach. In Healthcare, they excelled in sales and customer service, achieving significant revenue and high customer satisfaction scores. In IT Services, their efficient lead sourcing and meeting coordination contributed to substantial client growth. Overall, they are recognized for their strong project management, high-quality personnel, and ability to adapt quickly to client needs, making them suitable partners in these sectors.
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Healthcare IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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STAFFVIRTUAL

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Mandaluyong City, Philippines

Services provided

10% Customer Service Outsourcing

26% Back Office Outsourcing

24% Call Center Services +3

20% Accounting

10% HR Consulting

10% Recruiting

Focus Areas

50% Phone Support Services

50% Email Support Services

STAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.

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Reviews mention Adaptable
Clients have noted STAFFVIRTUAL's adaptability as a significant strength, particularly in their responsiveness to changing needs. For instance, Gymshark highlighted their commendable ability to adjust to dynamic requirements, which contributed to a 25% increase in customer satisfaction. Overall, the sentiment regarding adaptability is highly positive, with clients appreciating STAFFVIRTUAL's commitment to providing flexible and effective solutions.

Call Center Services for Fitness Apparel Brand

5.0 Oct 7, 2023

What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements. Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Fitness Apparel Brand
5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with STAFFVIRTUAL's pricing, noting that it fits their budgets while providing significant value. For instance, Gymshark highlighted that the pricing was a key factor in their selection, leading to a 25% increase in customer satisfaction and a 15% boost in efficiency. Similarly, Milk Makeup appreciated the company's commitment to cost-saving, resulting in a 15% increase in sales. Overall, the sentiment reflects a strong perception of value for money.
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Mandaluyong City, Philippines

Unit 3202, Robinsons Equitable Tower Corner Poveda Street, ADB Ave. Ortigas Center,
Mandaluyong City, Philippines 1605
501 - 750

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Premier BPO

4.1 4 reviews

$1,000+

< $25 / hr

250 - 999

Quezon City, Philippines

Services provided

16% Customer Service Outsourcing

30% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

15% PEO/Employee Leasing

14% Call Center Services

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.

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Reviews mention Easy to work with
Clients consistently highlight Premier BPO's ease of collaboration, emphasizing their quick responsiveness and effective communication. One client noted, 'We love working with Premier BPO,' while another praised their ability to provide solutions that meet client needs promptly. Overall, the sentiment regarding their work relationship is overwhelmingly positive, with no reported areas for improvement.

Virtual Assistant for IT Company

5.0 Aug 12, 2017

We love working with Premier BPO. They are great at working with customers.
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Industry Experience

Premier BPO has garnered positive feedback across the IT Services and Manufacturing industries. Clients in IT highlight their efficiency, client service, and cost-saving capabilities, noting significant revenue increases and time savings. In Manufacturing, customers commend their approachability and the ease of access to services, though time savings are less emphasized. Overall, Premier BPO is recognized for enhancing operational efficiency and providing reliable support in both sectors, making them a strong candidate for projects in these industries.
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IT Services Manufacturing

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Tampa, Florida (1) Berkeley, California (1) Pfafftown, North Carolina (1)

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Quezon City, Philippines

30th Floor, Cyberone Building, Eastwood Avenue, Bagumbayan, Libis,
Quezon City, Philippines 1800
31 - 40

63.917.559.0169

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Concert 8 Solutions Inc.

3.5 3 reviews

Undisclosed

Undisclosed

50 - 249

Makati, Philippines

Services provided

65% Customer Service Outsourcing

15% Back Office Outsourcing

10% Call Center Services +1

10% Sales Outsourcing

Focus Areas

40% Phone Support Services

40% Chat Support Services

10% Email Support Services +1

10% Order Processing & Taking

Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.

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Reviews mention Understands their clients' needs
Clients commend Concert 8 Solutions Inc. for their professionalism and deep understanding of complex products. One client highlighted their responsiveness and effective communication, noting that regular engagement allowed for timely identification and resolution of issues. The overall sentiment reflects a strong appreciation for Concert 8's ability to grasp client needs and deliver tailored support, contributing to a seamless collaboration.

Helpdesk Services for AI Company

5.0 Apr 26, 2022

Their continuous engagement with us and status sharing regarding our product helped us discover malfunctions and correct them before they affected our client. Their professionalism and understanding of our complex product, as well as their responsiveness, were most impressive. Everyone in Concert8 was extremely pleasant to communicate with.
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Industry Experience

Concert 8 Solutions Inc. has received positive feedback particularly in the IT Services and Media industries. Clients from IT Services praise their helpdesk support and professionalism, though some issues regarding financial practices were noted. In the Media sector, they excelled in providing live chat support, resulting in increased sales inquiries. Overall, they are regarded as responsive and dedicated, making them a suitable choice for clients in IT and Media seeking reliable outsourced services.
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IT Services Other Industry Media

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Average Project Cost Breakdown

Less than $10,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Concert 8 Solutions Inc. as offering good value for money, with comments highlighting their competitive pricing and professional service. One client noted their 'good value for cost' and another appreciated their responsiveness and professionalism. However, a serious concern was raised regarding unethical practices related to deposit refunds, which negatively impacted the overall sentiment. Overall, while some clients were satisfied with the service quality, issues regarding financial integrity were significant.
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Israel (1) Philippines (1) United States (1)

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ND-KNOW SOLUTIONS

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

35% Graphic Design

25% Video Production +2

10% IT Staff Augmentation

10% Web Design

Focus Areas

20% Phone Support Services

45% Chat Support Services

35% Email Support Services

ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Customer Support Outsourcing. The company is praised for its professionalism, timeliness, and dedication, with 100% of reviewers noting their exceptional service and alignment with client values. Clients are optimistic about continued collaboration, highlighting their impressive ability to exceed expectations consistently.

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Reviews mention Easy to work with
Clients consistently express that ND-KNOW SOLUTIONS is easy to work with, demonstrating a strong responsiveness to needs and delivering high-quality outputs. One client highlighted their impressive ability to meet deadlines and produce valuable content, stating, 'They were easy to work with and very responsive to our needs.' Overall, the sentiment reflects a positive experience, marking the company as a reliable partner in project execution.

Digital Marketing for Lending Company

5.0 Jun 24, 2024

I really enjoyed working with Gisele and Jonathan, speaking with them via Zoom calls was always enjoyable. I always felt like they were invested in our success. There were times where myself or my team would get frustrated with all the back and forth on a single design and the lack of clarity around hours. However, Gisele and I worked together to find a system for edits as well as good communication when we urgently need something and they aren't available.
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Digital Magazine & Online Courses for Christian Organization

5.0 Jul 3, 2023

ND Know Solutions was easy to work with, and very responsive to our needs. They produced high-quality deliverables for our projects. Feedback from our subscribers regarding the newsletter was very good Seminary classes are ongoing with increasing enrollment.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Trade Show Services Company
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
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Industry Experience

ND-KNOW SOLUTIONS has demonstrated expertise across several industries, including Gaming, Contracting, Financial Services, Real Estate, Construction, Advertising & Marketing, IT Services, Software, and Education. Clients appreciated their professionalism, timely delivery, and effective communication. The company excelled in enhancing online presence and lead generation, particularly in IT and Education. Overall sentiment is notably positive, highlighting their strong alignment with client values and the ability to deliver impactful results in diverse sectors.
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Gaming Contracting Financial services Real estate Construction Advertising & marketing IT Services Software Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
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Magellan Solutions Outsourcing Inc

4.5 12 reviews

$10,000+

< $25 / hr

250 - 999

Mandaluyong, Philippines

Services provided

25% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Sales Outsourcing

15% Finance & Accounting Outsourcing (FAO)

Focus Areas

22% Phone Support Services

43% Chat Support Services

22% Order Processing & Taking +1

13% Email Support Services

Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.

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Reviews mention Well-organized projects
Clients have consistently praised Magellan Solutions Outsourcing Inc for their well-organized project management, highlighting their professionalism and ability to address customer needs effectively. One client noted that the company has significantly increased their satisfaction rate by over 10% and saved them approximately 100 man hours monthly. Overall, the sentiment regarding project organization is highly positive, with clients expressing satisfaction and a desire for continued partnership.

Call Center Management for Life Sciences Company

4.5 Nov 2, 2017

Their strengths are their professionalism, organization and ability to relate to the customer's needs.
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Industry Experience

Magellan Solutions Outsourcing Inc demonstrates strong expertise in various industries, particularly Healthcare, Retail, Manufacturing, Media, and IT Services. Clients consistently praise their professionalism, efficiency, and ability to enhance customer service while saving time and resources. Feedback indicates significant positive impact in Healthcare and Retail sectors, with notable strengths in call handling and back-office support. Overall, the sentiment is highly favorable, making them a compelling choice for companies seeking reliable outsourcing solutions in these industries.
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Retail Healthcare Manufacturing Media Transportation IT Services Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

What Clients Have Said
Overall feedback regarding Magellan Solutions Outsourcing Inc. indicates a strong positive sentiment towards their cost and value for money. Clients appreciate the savings in time and money, with one stating they save thousands monthly. Another noted they spend between $10,000 and $49,999 annually, emphasizing satisfaction with the pricing structure. Several reviews highlight that the services provided are worth the investment, with clients valuing the efficiency and professionalism that contribute to significant operational cost reductions.
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Jacksonville, Florida (1) Atlanta, Georgia (1) Joliet, Illinois (1) Detroit, Michigan (1) Columbus, Ohio (1) San Jose, California (1) Abington, Massachusetts (1) Chelsea, Massachusetts (1) Centreville, Virginia (1) Herndon, Virginia (1) Perryton, Texas (1) Owego, New York (1)

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Dynamic Business Outsourcing Solutions

4.0 1 review

$5,000+

Undisclosed

50 - 249

Quezon City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% IT Staff Augmentation

20% Staffing

Focus Areas

33% Phone Support Services

50% Order Processing & Taking

17% Chat Support Services

Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.

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Industry Experience

Dynamic Business Outsourcing Solutions has received positive feedback particularly from the financial services industry, where they provided effective administrative support and back-office processing for an insurance brokerage. Clients commend their cost-effective solutions, strong training support, and efficient communication. Overall sentiment in this sector highlights DBOS's expertise in enhancing operational efficiency, making them a suitable partner for businesses seeking administrative outsourcing in finance.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Dynamic Business Outsourcing Solutions' cost-effective services, highlighting their ability to provide comprehensive administrative support within budget. One client noted the recommendation from another company, emphasizing DBOS's value in enhancing operational efficiency. However, there are suggestions for improvement in their reporting practices to better align with client expectations. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of services provided.
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OptimumSource

3.9 4 reviews

$1,000+

< $25 / hr

50 - 249

Pasig, Philippines

Services provided

13% Customer Service Outsourcing

25% Back Office Outsourcing

24% Call Center Services +3

13% HR Outsourcing

13% Sales Outsourcing

12% Recruiting

Focus Areas

100% Phone Support Services

OptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.

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Reviews mention Communicative
Clients have consistently praised OptimumSource for their effective communication, noting their 'constant communication with department heads' which enhances collaboration. One client highlighted that the service provider's turnaround time is 'quicker than what our in-house personnel could perform,' reflecting their responsiveness. Overall, the sentiment regarding their communicative abilities is highly positive, with no suggestions for improvement in this area.

Data Security Services for Manufacturing Company

4.5 Nov 2, 2017

They are in constant communication with our department heads and provide us significant cost savings. The con is that we may lose a little control of our process. Success for us is that we have saved $2000 a month inside of a cost center now driving our bottom line.
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Industry Experience

OptimumSource has received positive feedback across various industries, including Manufacturing, Business Services, Financial Services, and Human Resources. Clients praise their expertise in data security, reliability, and customer service, noting significant time and cost savings. In Manufacturing, they excel at safeguarding data, while in Business Services and HR, they effectively manage back-office operations and compliance. Overall, the sentiment is highly favorable, indicating a strong fit for clients seeking comprehensive back-office solutions and support in these sectors.
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Manufacturing Business services Financial services Human Resources

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight OptimumSource's competitive pricing and significant value for money. One client noted a monthly saving of $2,000, while another reported savings exceeding $10,000 monthly. Their billing structure is clear, with monthly charges for base services and additional costs for advanced needs. Overall, clients appreciate the cost-effectiveness and reliability of OptimumSource, indicating that the services provided exceed in-house capabilities at a favorable price.
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Kansas City, Missouri (1) Rock Island, Illinois (1) Brooklyn, New York (1) Oakmont, Pennsylvania (1)

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Konnektors

4.1 7 reviews

$1,000+

< $25 / hr

10 - 49

Davao City, Philippines

Services provided

10% Customer Service Outsourcing

30% Email Marketing

15% Call Center Services +4

14% Back Office Outsourcing

11% Sales Outsourcing

10% Content Marketing

10% Social Media Marketing

Focus Areas

17% Phone Support Services

44% Chat Support Services

22% Email Support Services +1

17% Order Processing & Taking

Konnektors is a lead generation and sales process outsourcing firm with expertise in digital marketing and website development. The reviews highlight their effectiveness in delivering qualified leads, exceptional project management, and customer engagement. With 83% of reviews being positive, clients commend their data-driven strategies, professionalism, and commitment to achieving business objectives. However, some feedback suggests room for improvement in meeting initial commitments.

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Reviews mention Honest
The client expressed a positive sentiment towards Konnektor, highlighting their 'honest expectation' and the quality of work delivered. They appreciated the personal connection established during the collaboration, which fostered a productive working relationship. The client noted that mid-process changes were handled seamlessly, reflecting the company's transparency and adaptability. Overall, the feedback indicates a strong satisfaction with Konnektor's services and a willingness to recommend them for future projects.

Calling Services for Mobile Event App

5.0 Mar 19, 2020

Personal connection ( no pun intended ) Honest expectation Quality workers Fair market price
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0 of 1 Phone Support Services reviews is 5 stars

$10,000 – $49,000 avg. project cost

Phone Support Services Experience

Konnektors has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients commend their strong commitment to project goals, effective team management, and robust lead generation strategies. Key strengths include their expertise in sales process outsourcing, customer follow-ups, and creating user-friendly websites. Reviewers highlight their relationship-building approach and timely communication, which significantly enhances client trust and lead conversion. Overall, Konnektors is recognized as a dependable partner for businesses aiming for growth.
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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2)

What Clients Have Said
Clients frequently commend Konnektors for their competitive pricing and the overall value they deliver. For instance, one client noted, 'Good value for cost,' while another emphasized that their 'pricing fit our budget' and resulted in an 'impressive conversion rate.' Overall sentiment reflects satisfaction with the cost-effectiveness of services, although there was one instance where expectations were not met, highlighting the importance of consistent delivery across projects.
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More responsive than most other service providers

Konnektors is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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VXI Global Solutions Inc.

Not yet reviewed

$25,000+

< $25 / hr

10,000+

Makati, Philippines

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3

10% Custom Software Development

5% AI Development

5% AR/VR Development

Focus Areas

45% Phone Support Services

35% Chat Support Services

10% Email Support Services +1

10% Order Processing & Taking

VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Makati, Philippines

SM Cyber2, Jupiter and Zodiac Sts. cor. Buendia Ave.,
Makati, Philippines 1226
2001 - 5000

1639177775555

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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Phone Support Services

40% Email Support Services

35% Chat Support Services +1

5% Order Processing & Taking

PartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for OOH Media & Tech Company
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Industry Experience

PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.
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Media Beauty & Cosmetics Software Automotive

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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Quezon City, Philippines

60 General Aguinaldo Avenue
Quezon City, Philippines 1109
201 - 250

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Outsourced VA

Not yet reviewed

$10,000+

< $25 / hr

10 - 49

Iloilo City, Philippines

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

15% Sales Outsourcing +1

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Outsourced VA is a small Customer Service Outsourcing company. Established in 2009, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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HSN Philippines, Inc.

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Mandaluyong, Philippines

Services provided

20% Customer Service Outsourcing

40% Call Center Services

15% Back Office Outsourcing +4

10% Sales Outsourcing

5% IT Managed Services

5% IT Staff Augmentation

5% Social Media Marketing

Focus Areas

70% Phone Support Services

20% Chat Support Services

10% Email Support Services

In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Transcom

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Bacolod, Philippines

Services provided

20% Customer Service Outsourcing

65% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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Bacolod, Philippines

Singcang-Airport
Bacolod, Philippines 6100
501 - 750

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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Taguig, Philippines

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Application Testing +7

10% Blockchain

10% Branding

10% Call Center Services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Focus Areas

40% Phone Support Services

30% Chat Support Services

30% Email Support Services

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Taguig, Philippines

West, corner, 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive, 1634 31st Street, Taguig
Taguig, Philippines 1634
2001 - 5000

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OBPO

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Iloilo City, Philippines

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

Focus Areas

100% Phone Support Services

OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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Intelassist

Not yet reviewed

$250,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing

Focus Areas

40% Phone Support Services

30% Chat Support Services

30% Email Support Services

Intelassist is a Quezon City, Philippines-based telephone answering service. Founded in 2007, the team provides Call Center Services and Back Office Outsourcing.
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Asia Premier One Source

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Makati, Philippines

Services provided

45% Customer Service Outsourcing

32% Call Center Services

18% Back Office Outsourcing +1

5% Transcription

Focus Areas

37% Phone Support Services

37% Order Processing & Taking

13% Chat Support Services +1

13% Email Support Services

Asia Premier One Source is a Customer Service Outsourcing company. Based in Makati, Philippines and Taguig, Philippines, the company offers Customer Service Outsourcing and Call Center Services.
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Equicom Services, Inc.

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Manila, Philippines

Services provided

50% Customer Service Outsourcing

40% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

Equicom Services, Inc., a Customer Service Outsourcing company, provides Customer Service Outsourcing and Back Office Outsourcing. The firm is in Manila, Philippines.
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KMC Solutions

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Taguig, Philippines

Services provided

10% Customer Service Outsourcing

60% Employer of Record (EOR) Services

10% Back Office Outsourcing +2

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

KMC Solutions, an Employer of Record (EOR) Services company, was founded in 2010. The company offers Employer of Record (EOR) Services and Back Office Outsourcing.
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Omada One

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Makati, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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Top Phone Support Services in the Philippines

List of the Top Philippines Customer Service Phone Support Companies

Reviewed 1 time in the past 6 months

Phone Support Services Experience

Industry Experience

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Reviewed 1 time in the past 6 months

Customer Service Outsourcing for Breastfeeding Product Brand

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Proactive

Staff Augmentation for Accounting Management Firm

Reviewed 1 time in the past 6 months

Industry Experience

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Reviews mention Exceptional results

Staff Augmentation for Law Firm

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Personable

Recruitment Services for Financial Services Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Sales Outreach for Food Safety Consulting Co

Industry Experience

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What Clients Have Said

Reviews mention Well-organized projects

Data Processing for Healthcare-Focused MarCom Firm

Reviewed 5 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Well-organized projects

Customer Service Outsourcing for E-Commerce Platform

Customer Service Outsourcing for E-Commerce Platform

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Phone Support Services Experience

Customer Service Outsourcing for Parking Software Company

Helpware CX is very responsive

Reviews mention Collaborative

Back-Office/Customer Service Outsourcing for Software Dev Co

Reviewed 4 times in the past 6 months

Call Center Services for Marketing Agency

Industry Experience

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Industry Experience

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Phone Support Services Experience

Industry Experience

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Reviews mention Innovative

Customer Service BPO for Remote Monitoring Company

Customer Support for Enterprise SaaS Company

Average Project Cost Breakdown

What Clients Have Said

six eleven global services is very responsive

Reviewed 1 time in the past 6 months

Customer Service & Sales for Property Investment Platform

Average Project Cost Breakdown

What Clients Have Said

Customer Service & Sales Outsourcing for Water Filtration Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Trustworthy

Customer Service, Security & Risk Assessment for Fintech Co

BPO Services for E-Commerce Company

Customer Service, Security & Risk Assessment for Fintech Co

Industry Experience

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Reviewed 5 times in the past 6 months

Industry Experience

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