Top Virtual Receptionist Services
-
Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
Focus Areas
See all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
$1,000+< $25 / hr250 - 999Portland, ORServices provided
Focus Areas
See all 44 projectsPrialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.
-
$1,000+$25 - $49 / hr2 - 9Biscayne Park, FL
Services provided
Focus Areas
See all 1 projectsaanpriglobal is a brand name of HarMahadev Global Solutions LLP which offers a diverse range of consulting services tailored to meet the evolving needs of modern businesses. Our services include:
Read more -
Undisclosed$25 - $49 / hr2 - 9
Services provided
Focus Areas
My VA Gurus is an answering service company. Their small team of employees is based in Bohemia, New York. Their team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9
Services provided
Focus Areas
Established in 2020, The Metasol is a SEO agency. The company specializes in Search Engine Optimization and CRM consulting and SI, and is small.
Read more -
Undisclosed< $25 / hr2 - 9
Services provided
Focus Areas
Launched in 2024, Omni Support Solutions is an answering service company. Their team focuses on Call Center Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr2 - 9
Services provided
Focus Areas
Based in New York City, New York and Islamabad, Pakistan, Star Consultants is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2024.
Read more -
$5,000+< $25 / hr2 - 9
Services provided
Focus Areas
We Customer Support is a Customer Service Outsourcing company. Founded in 2025, the firm specializes in Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr2 - 9
Services provided
Focus Areas
VAdigi is an Email Marketing company. The small London, England-based team focuses on Email Marketing and Search Engine Optimization. The firm was established in 2025.
Read more -
Undisclosed< $25 / hr2 - 9
Services provided
Focus Areas
Launched in 2023, Oratio Consultancy Solutions is a Business Consulting company. Their team provides Business Consulting and Call Center Services.
Read more -
$1,000+$25 - $49 / hr2 - 9
Services provided
Focus Areas
Accumed BPO is a call center service. They were launched in 2020 and focus on Call Center Services and Back Office Outsourcing.
Read more -
$25,000+< $25 / hr2 - 9
Services provided
Focus Areas
Launched in 2025, CBM GROUPS is a small Jamshedpur, India-based phone answering service. Their team provides Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Stratford-upon-Avon, England
Services provided
Focus Areas
The Clinic Marketing Company is a Content Marketing company. Based in Stratford-upon-Avon, England, the agency was founded in 2009. Their services include Content Marketing and Web Design.
Read more -
Undisclosed< $25 / hr2 - 9
Services provided
Focus Areas
OWL CALL LTD is a call center service established in 2025. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr10 - 49South Brunswick Township, NJ
Services provided
Focus Areas
Endicott Communications is an answering service. Established in 2007, the team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49San Luis Obispo, CA
Services provided
Focus Areas
Advantage Answering Plus is an answering service in San Luis Obispo, California. They focus on Call Center Services and Customer Service Outsourcing and were established in 1992.
Read more -
UndisclosedUndisclosed10 - 49Belo Horizonte, Brazil
Services provided
Focus Areas
Alfa Contact Center is an answering service. They are headquartered in Belo Horizonte, Brazil and have small team. Their team provides Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Colorado Springs, CO
Services provided
Focus Areas
Voice with a Smile, a call center service, is headquartered in Colorado Springs, Colorado. Founded in 1985, the team offers Call Center Services and Back Office Outsourcing.
Read more -
$1,000+Undisclosed10 - 49Mission, KS
Services provided
Focus Areas
AnswerPro is a call center. They were launched in 1956, and their services include Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Ate, Peru
Services provided
Focus Areas
Laser BPO is a phone answering service located in Ate, Peru. Their services include Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Quito, Ecuador
Services provided
Focus Areas
VOIP BUSINESS Contact Center is a call center service. Their small team is in Quito, Ecuador. Their services include Call Center Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Jounieh, Lebanon
Services provided
Focus Areas
Silver Bullet is a social media marketing company. In Jounieh, Lebanon, the agency was established in 2017. Their services include Social Media Marketing and Digital Strategy.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
Call center company Fncee Consult offers Call Center Services and Customer Service Outsourcing. They were launched in 2017.
Read more -
$1,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
Focus Areas
Nikseam is an answering service company. Their small team is based in Ahmedabad, India and Mumbai, India. Their services include Call Center Services and Accounting.
Read more -
$1,000+< $25 / hr2 - 9Wells, England
Services provided
Focus Areas
Phone answering service TelePA was launched in 2004. Based in Wells, England, the team offers Call Center Services and Back Office Outsourcing.
Read more -
$1,000+$25 - $49 / hr2 - 9Coral Gables, FL
Services provided
Focus Areas
Established in 2012, Responsive Call Center is a call center. The small team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Caracas, Venezuela
Services provided
Focus Areas
Call Center Services Venezuela is a small call center headquartered in Caracas, Venezuela. The team focuses on Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Bogotá, Colombia
Services provided
Focus Areas
Saem Colombia is a small answering service company located in Bogotá, Colombia. Their services include Call Center Services and SMS Marketing.
Read more -
$1,000+$25 - $49 / hr2 - 9Baltimore, MD
Services provided
Focus Areas
A Personal Answering Service is a small call center company founded in 1985. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Peterborough, Canada
Services provided
Focus Areas
TAS-PAGE is a telephone answering service. Located in Peterborough, Canada, the firm was founded in 1952. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr10 - 49Sydney, Australia
Services provided
Focus Areas
Virtual Reception is an answering service company. The agency is located in Sydney, Australia and Brisbane City, Australia. Their team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Sao Paulo, Brazil
Services provided
Focus Areas
Launched in 2012, Novatrade Brasil is a Logistics & Supply Chain Consulting company. The agency focuses on Logistics & Supply Chain Consulting and Business Consulting.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
Focus Areas
Skillful AI is a website development firm. Their small team is headquartered in Dubai, United Arab Emirates and provides Web Development and Blockchain. The agency was established in 2023.
Read more -
Undisclosed< $25 / hr10 - 49
Services provided
Focus Areas
IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
Read more -
$1,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
Focus Areas
See all 8 projectsA.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.
-
$1,000+< $25 / hr50 - 249
Services provided
Focus Areas
EagleGrace is a Translation company. The team specializes in Translation and Transcription and is based in Buford, Georgia.
Read more -
$25,000+$25 - $49 / hr2 - 9
Services provided
Focus Areas
Launched in 2022, Adpartnerz is a small social media marketing company based in Santa Fe, New Mexico. Their team focuses on Social Media Marketing and Email Marketing.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
Focus Areas
See all 1 projectsAt The Blitz Agency, we help businesses—whether enterprises, corporations, or startups—generate high-quality leads, grow revenue, and expand into global markets. Our expertise lies in crafting
Read more -
$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Services provided
Focus Areas
Finance & Accounting Outsourcing (FAO) company Finserve BPO Private Limited is located in Colombo, Sri Lanka. Their services include Finance & Accounting Outsourcing (FAO) and Call Center Services.
Read more -
$10,000+< $25 / hr10 - 49Zagreb, Croatia
Services provided
Focus Areas
CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
Read more -
Undisclosed< $25 / hr10 - 49
Services provided
Focus Areas
Launched in 2023, EGY~FENNECS, a small Customer Service Outsourcing company, is headquartered in Alexandria, Egypt. Their team offers Customer Service Outsourcing and Business Consulting.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
Assistify is a Customer Service Outsourcing company. They are located in Malot, Pakistan and have small team. They provide Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$5,000+$25 - $49 / hr10 - 49
Services provided
Focus Areas
Business Consulting company CustomerAXL was launched in 2024. The team provides Business Consulting and Call Center Services and is headquartered in Jakarta, Indonesia.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
Vendex Global is a small Accounting company located in Buffalo, New York. The team provides Accounting and Web Development.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
Established in 2024, SMArTech Solutions is a CRM consulting and SI company. The team focuses on CRM consulting and SI and Call Center Services.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
RANA Solutions Corp, a web design agency, is headquartered in Davao, Philippines. They offer Web Design and Logo.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
Focus Areas
Expert HR Outsourcing Pvt. Ltd is an Accounting company. They are located in Kathmandu, Nepal and have small team. They focus on Accounting and Digital Strategy.
Read more -
$5,000+$50 - $99 / hr10 - 49
Services provided
Focus Areas
Customer Service Outsourcing company CGT IMPORT EXPORT (PTY) LTD was established in 2015. In Kempton Park, South Africa, the team specializes in Customer Service Outsourcing and Direct Marketing.
Read more -
UndisclosedUndisclosed10 - 49Oak Park, IL
Services provided
Focus Areas
NuFone is a phone answering service. The Oak Park, Illinois-based company was established in 1935. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Carrollton, TX
Services provided
Focus Areas
Interloper, Inc. Is a web design company. They are based in Carrollton, Texas. Their team offers Web Design and Web Development.
Read more -
UndisclosedUndisclosed2 - 9San José, Costa Rica
Services provided
Focus Areas
Russell Bedford CR is an Accounting company. The San José, Costa Rica-based company focuses on Accounting and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Oklahoma City, OK
Services provided
Focus Areas
Rattan Consulting, an IT strategy consulting company, specializes in IT strategy consulting and cloud consulting & SI. The company is based in Oklahoma City, Oklahoma.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 15 Virtual Receptionist Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
25% Call Center Services50% Virtual receptionist75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services50% Virtual receptionist90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services34% Virtual receptionist90% Other -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services56% Virtual receptionist50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$5,000+$50 - $99 / hr250 - 999Denver, CO
Ability to deliver
34.3/40.017/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
45% Call Center Services35% Virtual receptionist55% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
25% Call Center Services100% Virtual receptionist75% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
33.3/40.017.6/20 Reviews8.2/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services43% Virtual receptionist50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services20% Virtual receptionist80% Other -
$1,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
33.9/40.018.6/20 Reviews9.7/10 Clients & Experience5.5/10 Market PresenceService focus
85% Call Center Services50% Virtual receptionist15% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
31.7/40.016.2/20 Reviews8.3/10 Clients & Experience7.2/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
$5,000+< $25 / hr250 - 999Kansas City, MO
Ability to deliver
32.8/40.019.6/20 Reviews7.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services80% Virtual receptionist75% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
20% Call Center Services34% Virtual receptionist80% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
UndisclosedUndisclosed1,000 - 9,999Portland, OR
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Virtual receptionist30% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
$1,000+< $25 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
30.9/40.017/20 Reviews6.7/10 Clients & Experience7.2/10 Market PresenceService focus
35% Call Center Services100% Virtual receptionist65% Other -
UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
UndisclosedUndisclosed1,000 - 9,999Quezon City, Philippines
Ability to deliver
33.4/40.019.8/20 Reviews4.4/10 Clients & Experience9.2/10 Market PresenceService focus
10% Call Center Services50% Virtual receptionist90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services58% Virtual receptionist32% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.9/40.017.2/20 Reviews8.4/10 Clients & Experience8.2/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
35.4/40.018.2/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services33% Virtual receptionist90% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
32.1/40.016.2/20 Reviews9/10 Clients & Experience6.9/10 Market PresenceService focus
30% Call Center Services35% Virtual receptionist70% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services40% Virtual receptionist20% Other -
UndisclosedUndisclosed50 - 249Toronto, Canada
Ability to deliver
30.6/40.016.2/20 Reviews9.3/10 Clients & Experience5.2/10 Market PresenceService focus
50% Call Center Services60% Virtual receptionist50% Other
Latest Virtual Receptionist Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Virtual Receptionist Services FAQs
A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.
Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:
- 24/7 or after-hours call answering
- Appointment scheduling and calendar management
- Call forwarding and message taking
- Lead qualification and intake scripting
- Bilingual or multilingual support
- Live chat or SMS response add-ons
Some agencies also integrate with CRMs and practice-management tools to sync data in real time.
Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:
- Pay-as-you-go minutes: $1 – $2.50 per minute
- Bundled packages: $150 – $600 per month for 100–300 minutes
- Dedicated agents: $1,500 – $4,000 per month for high-volume lines
Always make sure to request a detailed quote before signing any agreements with potential service providers.
Start by mapping your call volume and service hours. Then:
- Review Clutch ratings and detailed client feedback.
- Request sample call recordings to evaluate tone and professionalism.
- Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
- Compare contract flexibility—month-to-month vs. annual.
A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.
Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:
- Guarantees “zero missed calls” without explaining overflow processes
- Hides actual per-minute fees or surcharges
- Refuses to share sample scripts or call recordings
- Lacks data security certifications for sensitive industries
- Provides no clear escalation path for urgent messages
- How are your agents trained and evaluated?
- Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
- What integrations are supported out of the box?
- Can I customize call scripts and hold messages?
- How do you handle spikes in call volume?
- What reporting do I receive—real-time dashboards, weekly summaries?
Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.
Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.