Top Outbound Call Centers
4,728 Companies
List of the Top Outbound Call Center Services
Sponsored
-
Undisclosed< $25 / hr50 - 249
Services provided
50% Call Center Services50% Customer Service OutsourcingEstablished in 2014, LexHelper is a phone answering service and Customer Service Outsourcing company. The company offers Call Center Services and Customer Service Outsourcing, and is midsize.
Read more -
$1,000+$200 - $300 / hr2 - 9
Services provided
50% CRM Consulting and SI50% Sales OutsourcingHypeClients is a CRM consulting and SI and Sales Outsourcing company launched in 2022. The company specializes in CRM consulting and SI and Sales Outsourcing, and is small.
Read more -
Undisclosed$150 - $199 / hr10 - 49
Services provided
20% Web Design10% Advertising10% Branding +6 services10% Content Marketing10% Email Marketing10% Marketing Strategy10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingFounded in 2011, GreenStar Marketing is a small web design agency. Their services include Web Design and Advertising.
Read more -
$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
35% Call Center Services25% Customer Service Outsourcing20% Back Office Outsourcing +1 service20% Sales OutsourcingSee all 1 projectsIgnite Tech Solutions provides exceptional customer support and call center services, as reflected in their reviews on Clutch.co. Clients commend the company's active and responsive team, noting that they consistently deliver high-quality service. The recurring theme highlights their effective communication and impressive project management skills, making them a reliable partner for support-related projects.
-
$25,000+Undisclosed50 - 249Pune, India
Services provided
50% Content Marketing30% Sales Outsourcing20% Email MarketingSee all 1 projectsThe SalesBridge provides appointment setting and lead generation services tailored to SaaS and e-commerce companies. Reviews highlight their ability to deliver high-quality leads within budget and on time, and commend their seamless communication and personalized strategies. Clients are impressed with their expertise and the value they bring to projects.
-
$1,000+$25 - $49 / hr2 - 9
Services provided
60% Sales Outsourcing25% Email Marketing15% Marketing StrategyLaunched in 2019, Solnfy Agency is a small Sales Outsourcing company. Their team offers Sales Outsourcing and Email Marketing.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
25% Transcription25% Translation20% Back Office Outsourcing +3 services10% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingPIE MULTILINGUAL SERVICES is a Translation company established in 1999. The team provides Translation and Transcription and is in India.
Read more -
$5,000+$200 - $300 / hr250 - 999Abu Dhabi, United Arab Emirates
Services provided
25% Commercial Development20% Engineering10% Business Consulting +5 services10% Commercial Brokerage Services10% Customer Service Outsourcing10% Insurance Services & Brokers10% Sales Outsourcing5% Contract ManufacturingMidsize Commercial Development company Masdar, is in Abu Dhabi, United Arab Emirates. Their services include Commercial Development and Engineering.
Read more -
UndisclosedUndisclosed250 - 999
Services provided
25% Customer Service Outsourcing25% Market Research20% Call Center Services +5 services10% Business Consulting5% Back Office Outsourcing5% Branding5% Sales Outsourcing5% TranslationBambus Group , a Market Research company, is in Pristina, Kosovo. The team offers Market Research and Customer Service Outsourcing.
Read more -
$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
40% Call Center Services15% HR Outsourcing15% Recruitment Process Outsourcing +3 services10% Back Office Outsourcing10% Customer Service Outsourcing10% Sales OutsourcingExcellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
Read more -
$5,000+< $25 / hr250 - 999bangkok, Thailand
Services provided
40% Call Center Services20% Content Moderation Services20% HR Outsourcing +1 service20% Recruitment Process OutsourcingDigiserve Corporation is a telephone answering service. In bangkok, Thailand, their midsize team provides Call Center Services and HR Outsourcing. The firm was established in 2017.
Read more -
$10,000+$150 - $199 / hr2 - 9Berlin, Germany
Services provided
20% Blockchain20% Business Consulting20% Commercial Financing +2 services20% Funding & Investment20% Sales OutsourcingIn Berlin, Germany, A-Point Partners is a small Blockchain company. Their services include Blockchain and Business Consulting.
Read more -
$5,000+$25 - $49 / hr10 - 49
Services provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesIn Surat, India and Surat, India, Neorld is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
Read more -
$5,000+< $25 / hr2 - 9Tijuana, Mexico
Services provided
70% Call Center Services10% Customer Service Outsourcing10% Email Marketing +1 service10% Sales OutsourcingAcierto Call Center is a small answering service company launched in 2018. Their services include Call Center Services and Email Marketing.
Read more -
$1,000+$50 - $99 / hr10 - 49Dubai, United Arab Emirates
Services provided
100% Call Center ServicesGlobalex Enviro LLC, an answering service, is in Dubai, United Arab Emirates. The team offers Call Center Services.
Read more -
Undisclosed< $25 / hr2 - 9Toronto, Canada
Services provided
80% Call Center Services20% Customer Service OutsourcingSmall telephone answering service Mekka Communications Incorporated, is in Toronto, Canada. The team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Gilroy, CA
Services provided
25% Customer Service Outsourcing25% Fulfillment25% Warehousing & Distribution +2 services20% Call Center Services5% Back Office OutsourcingRush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
Read more -
$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
65% Call Center Services5% Back Office Outsourcing5% Corporate Relocation +5 services5% Customer Service Outsourcing5% Direct Marketing5% HR Outsourcing5% Other Marketing5% Sales OutsourcingLaunched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
Read moreMore responsive than most other service providers
Get in TouchConcentra BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
-
UndisclosedUndisclosed2 - 9Dunwoody, GA
Services provided
100% Call Center ServicesCourtesy Connection is a call center established in 2018. The team offers Call Center Services.
Read more -
$1,000+Undisclosed2 - 9
Services provided
80% Sales Outsourcing20% CRM Consulting and SIDistril Leads is a Sales Outsourcing company. The team focuses on Sales Outsourcing and CRM consulting and SI and is headquartered in Cheyenne, Wyoming.
Read more -
$5,000+$50 - $99 / hr1,000 - 9,999Bengaluru, India
Services provided
35% Business Consulting35% Custom Software Development30% Call Center ServicesSee all 1 projectsTransact Global provides services that include promoting products through outbound activities. The reviews highlight their timely delivery, impressive service quality, and alignment with client values, indicating a strong cultural fit and good value for cost. Overall, clients express satisfaction with Transact Global, noting no areas for improvement.
-
$1,000+< $25 / hr1,000 - 9,999
Services provided
45% Customer Service Outsourcing25% Back Office Outsourcing15% Call Center Services +1 service15% Sales OutsourcingAllied Global BPO is a Customer Service Outsourcing company. The Guatemala City, Guatemala-based team offers Customer Service Outsourcing and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr250 - 999Santo Domingo, Dominican Republic
Services provided
40% Call Center Services24% Customer Service Outsourcing23% Sales Outsourcing +1 service13% Back Office OutsourcingIn Santo Domingo, Dominican Republic, TrueShore is a midsize call center. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr1,000 - 9,999Los Angeles, CA
Services provided
40% Call Center Services35% Customer Service Outsourcing25% Back Office OutsourcingCollective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr1,000 - 9,999Bayonet Point, FL
Services provided
100% Call Center ServicesTelephone answering service Account Management Systems is in Bayonet Point, Florida. Founded in 1999, the team specializes in Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Romsey , England
Services provided
50% Customer Service Outsourcing50% Sales OutsourcingImpact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
Read more -
$1,000+< $25 / hr250 - 999Toronto, Canada
Services provided
60% Call Center Services20% Customer Service Outsourcing20% Sales OutsourcingEstablished in 1978, Gatestone & Co. Is a phone answering service. The firm offers Call Center Services and Sales Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Edmonton, Canada
Services provided
80% Call Center Services10% Back Office Outsourcing10% Business ConsultingIn Edmonton, Canada and Ann Arbor, Michigan, Priority Credit Management Corp. Is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Budapest, Hungary
Services provided
40% Call Center Services35% Customer Service Outsourcing10% Marketing Strategy +2 services10% Sales Outsourcing5% Mobile & App MarketingMULTICOM Group is an answering service company. Launched in 2004, the firm specializes in Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Mandaue City, Philippines
Services provided
35% Call Center Services15% Customer Service Outsourcing10% Back Office Outsourcing +7 services10% Sales Outsourcing5% Business Consulting5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Web Design5% Web DevelopmentForward Bpo Inc., a phone answering service, was launched in 2017. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
Read more -
$1,000+Undisclosed2 - 9
Services provided
75% Sales Outsourcing25% Marketing StrategyLeadMinders is a Sales Outsourcing company. Launched in 2010, the firm is located in Longmont, Colorado. Their team focuses on Sales Outsourcing and Marketing Strategy.
Read more -
UndisclosedUndisclosed2 - 9Kihei, HI
Services provided
100% Call Center ServicesT C Kokua is a Kihei, Hawaii-based answering service company. Founded in 2002, the team offers Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Harvard, MA
Services provided
100% Call Center ServicesIt's Your Call is an answering service company. The Harvard, Massachusetts-based team provides Call Center Services.
Read more -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
50% Call Center Services10% Customer Service Outsourcing10% Direct Marketing +3 services10% Event Marketing10% Market Research10% Public RelationsCATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
Read more -
Undisclosed< $25 / hr10 - 49Visalia, CA
Services provided
100% Call Center ServicesAcclaim Credit Technologies, an answering service company, is located in Visalia, California. The team focuses on Call Center Services.
Read more -
$5,000+Undisclosed10 - 49
Services provided
75% Call Center Services25% Customer Service OutsourcingMobilize.AI LLC, a telephone answering service, was founded in 1995. The team specializes in Call Center Services and Customer Service Outsourcing.
Read more -
Undisclosed< $25 / hr50 - 249Cape Town, South Africa
Services provided
75% Call Center Services15% Sales Outsourcing10% Customer Service OutsourcingLaunched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.
Read more -
$5,000+$50 - $99 / hr10 - 49Rīga, Latvia
Services provided
100% Call Center ServicesCall center company TelTel is headquartered in Rīga, Latvia. Established in 2009, the team specializes in Call Center Services.
Read more -
UndisclosedUndisclosed250 - 999Framingham, MA
Services provided
40% Call Center Services40% Sales Outsourcing20% Email MarketingMidsize answering service Intellitech Solutions, is headquartered in Framingham, Massachusetts. Their services include Call Center Services and Sales Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
60% Call Center Services30% Sales Outsourcing10% Customer Service OutsourcingOnlineMarket is a phone answering service. Headquartered in Kharkiv, Ukraine and Poltava, Ukraine, the company specializes in Call Center Services and Sales Outsourcing.
Read more -
$5,000+< $25 / hr50 - 249
Services provided
50% Back Office Outsourcing50% Call Center ServicesLaunched in 2010, ARC Pointe Call Center is an answering service company and Back Office Outsourcing company. The team specializes in Call Center Services and Back Office Outsourcing.
Read more -
$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
Services provided
35% Call Center Services35% HR Consulting30% Customer Service OutsourcingPhone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.
Read more -
$1,000+< $25 / hr10,000+Cairo, Egypt
Services provided
100% Call Center ServicesBased in Cairo, Egypt and cairo, Egypt, GCS is a large answering service. The team focuses on Call Center Services.
Read more -
$1,000+< $25 / hr50 - 249Kurukshetra, India
Services provided
80% Call Center Services10% Sales Outsourcing5% Document Digitization & Management +2 services3% Translation2% Back Office OutsourcingAM2PM Support, a phone answering service, provides Call Center Services and Sales Outsourcing. The agency is in Sheridan, Wyoming and Kurukshetra, India.
Read more -
$1,000+$25 - $49 / hr50 - 249Miami, FL
Services provided
50% Call Center Services10% CRM Consulting and SI10% ECM Consulting and SI +3 services10% ERP Consulting and SI10% Low/No Code Development10% Other IT Consulting and SILaunched in 2011, AU Telecom LLC is a call center. The agency specializes in Call Center Services and CRM consulting and SI, and is midsize.
Read more -
$5,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
Services provided
80% Call Center Services4% Business Consulting4% IT Strategy Consulting +6 services2% CRM Consulting and SI2% Custom Software Development2% E-Commerce Development2% IoT Development2% Unified Communications Consulting & SI2% Web DevelopmentEstablished in 2008, CallWay Ukraine is a small Kyiv, Ukraine-based call center service. Their services include Call Center Services and IT strategy consulting.
Read more -
$1,000+$25 - $49 / hr50 - 249
Services provided
100% Sales OutsourcingMidsize Sales Outsourcing company Tansy Molequle, is headquartered in Kolkata, India. The team specializes in Sales Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
55% Call Center Services25% Customer Service Outsourcing20% Sales OutsourcingAmericas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
Read more -
$10,000+< $25 / hr1,000 - 9,999
Services provided
50% Sales Outsourcing25% Customer Service Outsourcing20% Call Center Services +1 service5% Back Office OutsourcingSales Outsourcing company The Call Gurus was founded in 2018. The agency focuses on Sales Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249London, England
Services provided
100% Call Center ServicesMicrotalk is a call center service. Their team is in London, England and Kolkata, India and provides Call Center Services.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My MatchesTell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Rollover to see company insights or click a company below for more details.
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 15 Outbound Call Center Services
-
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.6/40.018.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
260% Outbound Voice Services -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
310% Outbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
140% Outbound Voice Services -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Outbound Voice Services -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
35.1/40.016.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
300% Outbound Voice Services -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
60% Outbound Voice Services40% Other
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
Similar Categories
Related Services
Locations Near You
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.