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Five Star Solutions is a premier global BPO and customer experience (CX) partner specializing in secure, scalable, and human-centered contact center services. We combine advanced CX AI technology and intelligent automation with a world-class talent pool across the United States, Guatemala, and the Philippines. Our unique mid-size model bridges the gap between enterprise capability and boutique flexibility, giving brands in healthcare, retail, and financial services a deeply tailored approach to customer care without sacrificing security or compliant infrastructure. At Five Star Solutions, we build the custom communication strategies that keep your customers connected, satisfied, and loyal.
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Min project size
$100,000+
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Hourly rate
< $25 / hr
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Employees
1,000 - 9,999
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Locations
Sioux Falls, SD
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Year founded
Founded 1986
2 Locations
- Sioux Falls , SD
- Guatemala City , Guatemala
Service Lines
- Staffing
- 10%
Select Focus Area
- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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- B2B Lead Generation
- 100%
Industries
- Medical
- 50%
- Retail
- 20%
- Financial services
- 15%
- HVAC
- 5%
- Other industries
- 5%
- Supply Chain, Logistics, and Transport
- 5%
Clients
- Midmarket ($10M - $1B)
- 60%
- Enterprise (>$1B)
- 20%
- Small Business (<$10M)
- 20%
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Our Story
We’re Five Star Solutions: a 40+ year call center partner blending experienced teams and AI-enabled CX tech to deliver secure, compliant outsourcing across healthcare, fintech, retail, government, travel, insurance and more. Our people design and run regulated workflows—technical support, dispatch, staffing, business continuity, AI self-service—driving measurable gains in FCR, cost, self‑service and ramp time. Recognized for service quality and community impact.
Locations (2)
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