Top Outbound Call Centers
4,728 Companies
List of the Top Outbound Call Center Services
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$1,000+Undisclosed2 - 9Navi Mumbai, India
Services provided
100% Sales OutsourcingSales Outsourcing company ClientsB2B offers Sales Outsourcing. They were founded in 2021.
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UndisclosedUndisclosed2 - 9Itasca, IL
Services provided
60% Call Center Services20% Customer Service Outsourcing20% Sales OutsourcingLiveVoice is an answering service in Itasca, Illinois. Launched in 2016, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Noida, India
Services provided
51% Customer Service Outsourcing49% Call Center ServicesInsight Customer Call Solutions ltd. Is a Customer Service Outsourcing company. They were launched in 2004 and focus on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Lowestoft , England
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80% Call Center Services20% Customer Service OutsourcingEstablished in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingRapid Phone Center is an answering service company founded in 2014. The team provides Call Center Services and Back Office Outsourcing and is headquartered in Los Angeles, California.
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$1,000+Undisclosed10 - 49Reno, NV
Services provided
64% Call Center Services16% Sales Outsourcing10% Business Consulting +1 service10% Marketing StrategyFront Office Staff-Reno is a call center service. They are headquartered in Reno, Nevada and have small team. They provide Call Center Services and Sales Outsourcing.
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$10,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
75% Call Center Services25% Customer Service OutsourcingSee all 1 projectsWe are 360-SUPPORTS one of the best and fast growing Call Center that works with fortune 2000 companies to help them with all of their marketing needs. We are a full fledge US based contact center
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$1,000+< $25 / hr1,000 - 9,999Nacogdoches, TX
Services provided
45% Call Center Services40% Customer Service Outsourcing15% Sales OutsourcingIn Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Newmarket, Canada
Services provided
35% Customer Service Outsourcing25% Call Center Services10% Back Office Outsourcing +4 services10% Corporate Training & Coaching10% Sales Outsourcing5% AI Development5% Other Application DevelopmentLarge Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Dublin , Ireland
Services provided
40% Back Office Outsourcing30% Call Center Services15% Customer Service Outsourcing +1 service15% Sales OutsourcingLaunched in 1973, Voxpro is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$10,000+Undisclosed250 - 999Waltham, MA
Services provided
35% Email Marketing30% Call Center Services20% Marketing Strategy +2 services10% Conversion Optimization5% Sales OutsourcingMarketOne International is an Email Marketing company founded in 1998. Their services include Email Marketing and Call Center Services.
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$10,000+< $25 / hr50 - 249Jaipur, India
Services provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingSarv Webs Pvt. Ltd. Is a Jaipur, India-based call center service. They provide Call Center Services and Sales Outsourcing and were founded in 2011.
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UndisclosedUndisclosed250 - 999Gresham, OR
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingAnswerNet is a call center. Headquartered in Gresham, Oregon, the agency provides Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed10 - 49Eatontown, NJ
Services provided
60% Sales Outsourcing20% Demand Generation Marketing20% Email MarketingSales Outsourcing company Commence Corporation was launched in 1990. Based in Eatontown, New Jersey, the team focuses on Sales Outsourcing and Email Marketing.
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UndisclosedUndisclosed250 - 999Noida, India
Services provided
34% Translation33% Business Consulting33% Call Center ServicesAcadecarft Inc is a Translation company launched in 2010. The team focuses on Translation and Call Center Services.
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$1,000+< $25 / hr50 - 249San Diego, CA
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +9 services3% Graphic Design3% Social Media Marketing2% Accounting2% Branding2% Content Marketing2% Email Marketing2% Translation2% Video Marketing2% Web DesignVirtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+$25 - $49 / hr250 - 999
Services provided
20% BI & Big Data Consulting & SI20% Back Office Outsourcing20% CRM Consulting and SI +2 services20% Data Annotation Services20% Sales OutsourcingBizprospex is a business intelligence company. They were established in 2017 and specialize in BI & big data consulting & SI and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Surat, India
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Finance & Accounting Outsourcing (FAO)20% IT Managed ServicesSee all 1 projectsVotiko offers social media management, marketing, content creation, design, and research services. Reviews emphasize their effective communication, result-oriented approach, and ability to significantly increase sales and social media engagement. Clients commend Votiko's responsiveness and the value they provide, noting positive outcomes within a few months despite initial adjustment periods.
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$1,000+$50 - $99 / hr50 - 249København, Denmark
Services provided
25% Customer Service Outsourcing25% Translation10% Call Center Services +5 services10% Other Digital Marketing10% Pay Per Click10% Social Media Marketing5% Digital Strategy5% Market ResearchMakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Harlow, England
Services provided
80% Call Center Services20% Back Office OutsourcingEstablished in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999El Paso, TX
Services provided
25% Finance & Accounting Outsourcing (FAO)21% Call Center Services19% Back Office Outsourcing +3 services15% Business Consulting10% Customer Service Outsourcing10% Financial ConsultingDatamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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$5,000+Undisclosed250 - 999Makati, Philippines
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Fareham, England
Services provided
75% Sales Outsourcing25% Back Office OutsourcingSmall Sales Outsourcing company Inspired B2B Marketing, is located in Fareham, England. The team focuses on Sales Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Edmonton, Canada
Services provided
100% Call Center ServicesMetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
41% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +1 service19% Sales OutsourcingExecutive Boutique Call Center is a call center service. They are in Cebu, Philippines and have midsize team. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Sacramento, CA
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50% Call Center Services50% Customer Service OutsourcingTeleDirect Call Centers, a call center service and Customer Service Outsourcing company, was launched in 1961. The midsize team provides Call Center Services and Customer Service Outsourcing.
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$25,000+Undisclosed250 - 999Prague 8, Czech Republic
Services provided
50% Customer Service Outsourcing25% Call Center Services25% Sales OutsourcingICON Communication Centres s.r.o. Is a Customer Service Outsourcing company founded in 2003. The company specializes in Customer Service Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr1,000 - 9,999Ho Chi Minh, Vietnam
Services provided
28% Call Center Services27% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Finance & Accounting Outsourcing (FAO)10% IT Strategy Consulting5% HR Consulting5% RecruitingTHIENTU CO.,LTD is a large Ho Chi Minh, Vietnam-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$50,000+$25 - $49 / hr10,000+Noida, India
Services provided
52% Customer Service Outsourcing18% Call Center Services10% Back Office Outsourcing +3 services10% HR Consulting5% Business Consulting5% Finance & Accounting Outsourcing (FAO)Founded in 2014, Riemen Solution Private Limited is a large Noida, India-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$5,000+$50 - $99 / hr1,000 - 9,999Mumbai, India
Services provided
35% Marketing Strategy35% Sales Outsourcing30% AccountingDatamatics Business Solutions Inc, a Marketing Strategy company, was founded in 1982. In Mumbai, India and New York, New York, the team provides Marketing Strategy and Sales Outsourcing.
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$1,000+$50 - $99 / hr50 - 249Pune, India
Services provided
100% Sales OutsourcingOnly B2B is a Pune, India-based Sales Outsourcing company. They provide Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Services provided
37% Call Center Services25% Customer Service Outsourcing13% Back Office Outsourcing +2 services13% Staffing12% HR ConsultingCall center Outsourcing S.A.S BIC specializes in Call Center Services and Customer Service Outsourcing. They are based in Bogotá, Colombia and Bogotá, Colombia.
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$25,000+< $25 / hr10,000+cairo, Egypt
Services provided
60% Call Center Services10% Back Office Outsourcing10% Finance & Accounting Outsourcing (FAO) +3 services10% HR Consulting5% HR Outsourcing5% RecruitingXceed is a large call center service founded in 2001. Their team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Madrid, Spain
Services provided
50% Business Consulting50% Sales OutsourcingSales Force Europe is a Business Consulting and Sales Outsourcing company established in 2022. Their services include Business Consulting and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
100% Sales OutsourcingLead Pops is a Sales Outsourcing company. Launched in 2024, the team offers Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
60% Call Center Services30% Sales Outsourcing10% Back Office OutsourcingTelephone answering service Upsell Technologies is based in Toshima City, Japan and Cebu City, Philippines. The team offers Call Center Services and Sales Outsourcing.
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$10,000+Undisclosed10 - 49New York, NY
Services provided
70% Sales Outsourcing20% Call Center Services10% Conversion OptimizationLaunched in 2016, 10G is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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$5,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
45% Back Office Outsourcing25% Transcription10% Call Center Services +2 services10% Customer Service Outsourcing10% Sales OutsourcingIntegreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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UndisclosedUndisclosed1,000 - 9,999Dublin, Ireland
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFounded in 1989, Covalen is a call center service. The team offers Call Center Services and Back Office Outsourcing and is based in Dublin, Ireland and Budapest, Hungary.
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$5,000+Undisclosed10 - 49Milwaukee, WI
Services provided
60% Sales Outsourcing10% CRM Consulting and SI10% Email Marketing +4 services5% Business Consulting5% Content Marketing5% Marketing Strategy5% Social Media MarketingLaunched in 2009, BDPros - Business Development Pros is a Sales Outsourcing company. The team provides Sales Outsourcing and Email Marketing.
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$1,000+$25 - $49 / hr2 - 9Kragujevac, Serbia
Services provided
60% Sales Outsourcing30% Social Media Marketing10% Business ConsultingFounded in 2018, Proman Consulting is a Sales Outsourcing company. The team offers Sales Outsourcing and Social Media Marketing and is headquartered in Kragujevac, Serbia and Zürich, Switzerland.
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$1,000+Undisclosed10 - 49Tallinn, Estonia
Services provided
50% Sales Outsourcing35% Direct Marketing15% Social Media MarketingSee all 1 projectsGRINFI is a lead generation company specializing in LinkedIn services. However, feedback indicates dissatisfaction with their performance, as they delivered only 4 leads instead of the promised 30 per month. The client's experience was overwhelmingly negative, with 100% of the feedback highlighting unmet promises and poor communication.
0 of 1 reviews is 5 starsLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews for GRINFI highlight significant dissatisfaction, particularly regarding lead generation services. One client, the CEO of SELLERLOGIC, reported a stark contrast between promised and actual results, generating only four leads instead of the expected thirty per month. Communication issues and delays were also noted, leading to the recommendation to avoid the company. Overall sentiment indicates a lack of trust and unmet expectations from clients within the last six months.Was this helpful?
Industry Experience
GRINFI has received critical feedback primarily from clients in the Software industry, particularly those involved in e-commerce. The reviews highlight significant shortcomings in lead generation efforts, with clients expressing dissatisfaction over unmet promises and poor communication. Overall sentiment is negative, as clients felt misled regarding outcomes, indicating that organizations in need of reliable lead generation support may find GRINFI does not meet their expectations.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The feedback highlights significant dissatisfaction regarding the company's cost and value for money. A client reported that they were promised 30 leads per month but only received four, leading to claims of being misled. Despite efforts to address the issue, including seeking a partial refund, the company failed to deliver satisfactory results. Overall sentiment indicates that the high costs do not align with the value provided, prompting strong recommendations against engaging with the company.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49
Services provided
50% Email Marketing50% Sales OutsourcingLeadaro is an Email Marketing and Sales Outsourcing company. Their small team is headquartered in Newark, Delaware. Their services include Email Marketing and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49St. Augustine, FL
Services provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingAnswerAide is a small call center company located in St. Augustine, Florida. The team specializes in Call Center Services and Sales Outsourcing.
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$250,000+$50 - $99 / hr50 - 249पुणे, India
Services provided
20% Call Center Services10% Application Management & Support10% Business Consulting +6 services10% Custom Software Development10% E-Commerce Development10% Enterprise App Modernization10% Low/No Code Development10% Mobile App Development10% Web DevelopmentFounded in 2017, SYSCRYPTION TECHNOLOGIES PRIVATE LIMITED is a telephone answering service. The midsize team focuses on Call Center Services and Custom Software Development.
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$1,000+Undisclosed2 - 9Canton, MI
Services provided
90% Call Center Services10% Sales OutsourcingAnswering service company Epic Receptionists is located in Canton, Michigan. Established in 2020, the team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Christchurch, New Zealand
Services provided
50% Sales Outsourcing30% Call Center Services10% Customer Service Outsourcing +1 service10% Other Marketing2B Connected Limited is a Sales Outsourcing company based in Christchurch, New Zealand. Their services include Sales Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Port glasgow, Scotland
Services provided
60% Call Center Services20% Sales Outsourcing10% Back Office Outsourcing +2 services5% Customer Service Outsourcing5% TranslationRMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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$25,000+< $25 / hr50 - 249Gurugram, India
Services provided
25% Call Center Services25% Content Writing Services25% Sales Outsourcing +1 service25% Social Media MarketingSocial media marketing company Reddington Global Consultancy Pvt. Ltd. Is headquartered in Gurugram, India. Their services include Social Media Marketing and Call Center Services.
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$1,000+< $25 / hr250 - 999Philadelphia, PA
Services provided
35% Back Office Outsourcing35% Call Center Services30% Customer Service OutsourcingPRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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Rollover to see company insights or click a company below for more details.
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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List of the Top 15 Outbound Call Center Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.6/40.018.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
260% Outbound Voice Services -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
310% Outbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
140% Outbound Voice Services -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Outbound Voice Services -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
35.1/40.016.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
300% Outbound Voice Services -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
270% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
60% Outbound Voice Services40% Other
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
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