Top BPO Companies in the United Kingdom

Ratings Updated: March 30, 2026

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15 Leaders 15 Contenders

688 Companies

Region: United Kingdom

List of the Top United Kingdom BPO Services

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Timely
Overall, client feedback regarding Hugo's timeliness is overwhelmingly positive. Clients consistently noted that Hugo delivered projects on time, contributing to their operational efficiency. One client highlighted that Hugo's team demonstrated a strong commitment to deadlines, while another stated they were able to scale operations and enhance support with timely responses. Additionally, a client emphasized the seamless adjustment to their needs, ensuring prompt deliveries without hassle. This dedication to timely execution has been a significant factor in establishing Hugo as a reliable partner.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

Weekly reviews were efficient and effective, making Hugo an invaluable partner in simplifying operations and enhancing our capabilities. Their approach ensured that all tasks were completed on time, meeting our expectations consistently.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. This consistent communication ensured that project deliverables were met in a timely manner.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then ongoing meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow, ensuring that all steps were completed on schedule.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. This consistent communication ensured that project deliverables were met in a timely manner.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Timely Delivery: Hugo consistently meets deadlines, driving project efficiency and creating capacity. Their proactive approach continuously improves workflows for optimal results, ensuring that all aspects of the project are completed on time.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves United Kingdom

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Flexible
Feedback regarding TECHSPEED INC's flexibility has been overwhelmingly positive. Clients noted their impressive adaptability, particularly in dynamic environments. One client highlighted their ability to scale operations swiftly and provide tailored solutions, stating, 'I truly appreciated their flexibility.' Another client emphasized their willingness to integrate seamlessly with existing systems, which was a deciding factor in their selection. Overall, the sentiment reflects a strong appreciation for TECHSPEED INC's responsiveness and willingness to accommodate client needs.

Staff Augmentation for Fixed Cost Reduction Firm

4.5 Dec 6, 2022

The willingness to remain flexible and helpful was impressive.
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Call Center & Data Entry for Healthcare Revenue Cycle Co

5.0 Nov 13, 2024

Their adaptability was impressive. Although the product didn’t exist before, they were great at giving feedback and adapting to bugs as we developed it. I truly appreciated their flexibility.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their professionalism, timely delivery, and effective communication. Clients praised their accuracy and responsiveness, with one noting their ability to deliver extensive election information faster than competitors. Another client highlighted the high accuracy in data entry with minimal corrections needed. Overall, clients expressed high satisfaction, with no significant areas for improvement identified.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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United States (16) Canada (1)

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

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RMA Accountants LTD

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Ashton-under-Lyne, England

Services provided

25% Business Consulting

25% Compliance Consulting

25% Document Digitization & Management +1 service

25% Finance & Accounting Outsourcing (FAO)

RMA Accountants LTD is a Business Consulting company. The team offers Business Consulting and Finance & Accounting Outsourcing (FAO), and the company is located in Ashton-under-Lyne, England.
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Teambuild Consultancy

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

London, England

Services provided

25% Back Office Outsourcing

25% Recruiting

25% Recruitment Process Outsourcing +1 service

25% Staffing

Established in 2023, Teambuild Consultancy is a Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Staffing.
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What are Featured Providers?
Remote CoWorker

4.8 176 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention Helpful
Clients consistently express high satisfaction with Remote CoWorker's responsiveness and helpfulness. One client noted their Virtual Assistant's timely communication and ability to pivot as needed, while another highlighted the team's exceptional support during project challenges. A CEO praised the attentiveness and courteousness of their assigned assistant, emphasizing the company's commitment to client success. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quick onboarding process and effective communication.

Staff Augmentation for Digital Marketing Agency

5.0 Apr 4, 2024

Both Sean and Juana have been very helpful in working around my schedule. The project manager actually helps take your company's SOPs and train the VAs.
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Back-Office Support Services for Healthcare Company

4.5 Jul 18, 2023

Project management is very attentive and delivers items on time. They have been a huge help during onboarding!
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Staff Augmentation for Bookkeeping Company

5.0 Dec 5, 2022

With Joy's help, we were able to focus more on the bookkeeping and the client's meeting. Joy handles phone calls and other admin tasks. They have amazing employees ready to help clients like me.
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Marketing & Virtual Assistant Help for Video Marketing Co

5.0 Jun 13, 2021

Ryan has been nothing short of attentive, helpful, courteous, and supportive. I'm impressed by how responsive they are to everything.
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Virtual Assistant for Writing Competition Hosting Company

5.0 Sep 17, 2025

Our assistant, Shaira, works very quickly and is always eager to be helpful. Remote CoWorker has been receptive to our requests. We appreciate that Remote CoWorker provides both an assistant and a manager for our project.
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14 of 14 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 14 times in the past 6 months
Recent reviews of Remote CoWorker highlight exceptional performance in administrative support across various sectors. Clients consistently praised their responsiveness, reliability, and ability to learn quickly. Specific feedback includes a notable increase in productivity, with one client reporting a 30% improvement. Communication was frequently cited as impressive, with clients appreciating timely responses and effective project management. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified by reviewers.
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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's excellent value for money, noting that their pricing aligns well with budgets. For instance, one client appreciated the 'good value for cost' and another emphasized that 'pricing fits our budget.' Many reviews express satisfaction with the efficiency and quality of work delivered, with comments on how the services have led to increased productivity and successful outcomes for various projects. Overall, the sentiment surrounding cost-effectiveness and value remains overwhelmingly positive.
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United States (108) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves United Kingdom

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Timely
The overall sentiment regarding HelpSquad's timeliness is highly positive. Clients consistently noted that tasks were completed on time, with one client stating, "Tasks are completed on time and any issues resolved quickly." Another client emphasized their "timely and professional" handling of inquiries. Additionally, project management was described as satisfactory, with all deadlines met and communication being prompt. This reflects HelpSquad's commitment to responsive and timely service delivery.

Customer Service Outsourcing for Medical Company

5.0 Aug 1, 2024

HelpSquad is very timely and great to work with. I highly recommend them. HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.
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Virtual Agent Dev for Omnichannel Support Solutions Co

5.0 Feb 22, 2024

HelpSquad delivered exactly what we needed and helped us save time, so I gave them a five out of five. Everything was satisfactory with HelpSquad's project management in terms of delivering on time and within budget.
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Call Center Services for Software Company

5.0 Feb 14, 2024

Attentiveness and timeliness was on point.
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Call Center Services for Moving & Storage Company

5.0 Feb 13, 2024

Yes, communication and project management was done in a timely fashion.
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Call Center Services for Property Management Company

5.0 Dec 10, 2025

Tasks are completed on time and any issues resolved quickly. Team takes feedback with urgency and care.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United Kingdom

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Timely
Overall sentiment regarding timeliness at Select VoiceCom is highly positive. Clients commend the company's ability to deliver on time and manage projects efficiently, with one client noting, "They always deliver on time and exceed our expectations." Another client highlighted their impressive capacity to handle multiple complex projects simultaneously without delays, stating, "They maintained a seamless workflow without any missed deadlines." This consistent reliability reflects Select VoiceCom's commitment to client satisfaction.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Select VoiceCom has been overwhelmingly positive. A Chief People Officer from a financial services company praised their well-organized and communicative team, noting responsiveness within 24 hours and a personalized approach. Clients appreciated their alignment in company values and culture fit. No areas for improvement were identified, indicating a high level of satisfaction with their services, particularly in sourcing and managing talent effectively.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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Kilowatt Energy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Derby, England

Services provided

75% Business Consulting

25% Call Center Services

Kilowatt Energy is a Business Consulting company. The agency is in Derby, England. Their team specializes in Business Consulting and Call Center Services.
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VA Destiny

Not yet reviewed

Undisclosed

$25 - $49 / hr

Freelancer

Tiverton, England

Services provided

35% Back Office Outsourcing

10% Business Continuity Management

10% Content Marketing +5 services

10% Content Writing Services

10% Graphic Design

10% Social Media Marketing

10% Web Design

5% Logo

VA Destiny, a Back Office Outsourcing company, is in Tiverton, England. The team provides Back Office Outsourcing and Social Media Marketing.
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Elms Creative Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Bournemouth, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Elms Creative Ltd is a branding firm in Bournemouth, England. The team specializes in Branding and Call Center Services.
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Candy Management Consultants

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Stockport, England

Services provided

40% Compliance Consulting

20% Business Consulting

20% Business Continuity Management +1 service

20% Document Digitization & Management

Candy Management Consultants is a Compliance Consulting company. They are based in Stockport, England. Their team specializes in Compliance Consulting and Business Consulting.
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Anderson Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Luton, England

Services provided

40% Back Office Outsourcing

15% Business Consulting

15% Finance & Accounting Outsourcing (FAO) +4 services

15% IT Managed Services

5% Custom Software Development

5% Mobile App Development

5% Web Development

Back Office Outsourcing company Anderson Group is based in Luton, England and Glasgow, Scotland. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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What are Featured Providers?
MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves United Kingdom

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Adaptable
Clients have expressed a strong sentiment of adaptability regarding MarKam Solutions, highlighting their ability to tailor solutions to specific needs. One client noted their 'fast reaction' and 'quick adaptation to changes,' while another emphasized their 'data-driven decisions' and responsiveness. The Director of Operations at Sakaem Logistics commended their adaptability to the business's 'ever-changing needs,' indicating that MarKam Solutions effectively aligns with client requirements and fosters a collaborative partnership.

Call Center Services for Logistics & Supply Chain Company

5.0 Nov 7, 2024

They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive. Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs.
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Call Center Services & Customer Service for Cybersecurity Co

5.0 Nov 6, 2025

The management was highly professional, with great corporate culture, able to understand our needs and adapt themselves to tailor the solutions that works best for us. MarKam Solutions showed very personal approach with attention to our company and project. Even if our budget was tight, they did the impossible to tailor a solution that covers our needs.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves United Kingdom

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Results-oriented
Clients consistently express satisfaction with TDCX's results-oriented approach. Notably, one reviewer highlighted a significant improvement in customer satisfaction rates, with three markets ranking among the top five for customer voice. Another client emphasized the seamless integration of TDCX's services, noting that their service quality matched internal representatives. Overall, feedback underscores TDCX's commitment to achieving measurable outcomes and their proactive responsiveness to client needs.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

With the help of TDCX, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company.
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Call Center Services for Luxury E-Commerce Company

5.0 Apr 8, 2022

We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity — in all metrics, they’re very much in line with our team.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves United Kingdom

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Adaptable
The sentiment regarding adaptability for Big Outsource is overwhelmingly positive. Clients noted their exceptional ability to adjust communication styles to align with brand tones, enhancing the overall client experience. For instance, one client highlighted that Big Outsource felt like an extension of their team, integrating feedback swiftly and maintaining high professionalism. Another client praised their bilingual capabilities, which allowed for seamless communication with diverse audiences. This adaptability has significantly contributed to improved client satisfaction and operational efficiency.

Staffing & Back-Office Outsourcing for E-Commerce Company

5.0 Jul 24, 2025

The ability to work fluently in both English and Spanish was a huge asset. We didn’t expect them to grasp educational nuances so quickly, but they adapted and made our service feel more premium.
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Back-Office Outsourcing for Organic Meal Delivery Firm

5.0 Sep 7, 2025

What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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dunnhumby

Not yet reviewed

$10,000+

$150 - $199 / hr

1,000 - 9,999

London, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Dunnhumby is a branding firm. Based in London, England and Edinburgh, Scotland, Scotland, the agency provides Branding and Call Center Services.
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Symphony Ventures

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

40% Back Office Outsourcing

20% AI Development

20% Business Consulting +1 service

20% Digital Strategy

Symphony Ventures is a Back Office Outsourcing company. The midsize London, England-based team specializes in Back Office Outsourcing and Artificial Intelligence. The agency was launched in 2014.
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Featured

What are Featured Providers?
Remote Team Solutions

5.0 23 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves United Kingdom

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.

See all 23 projects
Reviews mention Puts the customer first
Client feedback highlights Remote Team Solutions' commitment to customer-centric service, particularly in their proactive approach to identifying and addressing client needs, such as guiding the winery in trademark registration. The CEO expressed high satisfaction with their project management and responsiveness, noting significant results achieved within a short timeframe. Overall, the sentiment reflects a strong endorsement of the team's dedication to prioritizing client interests and delivering effective solutions.

Staff Augmentation for Media Company

5.0 Nov 8, 2023

They go above and beyond to make you happy. Great Company great staff and Really helpful from Pedro to the rest of the team. Very responsive and really helpful.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for Remote Team Solutions highlights their effective project management and timely delivery of services. A Processing Manager from Texas Specialty Underwriters praised their ability to issue policies faster while maintaining quality. Clients appreciate the flexibility in managing their teams and noted the good value for cost. Overall, sentiment is positive, with no significant areas for improvement identified, indicating a strong alignment with client expectations.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback on Remote Team Solutions underscores strong value for money, with several reviewers highlighting the company's competitive pricing and high-quality service. For instance, one client noted they achieved a 50% cost reduction by hiring senior recruiters through RTS, while another emphasized that the overall cost was lower than other firms without sacrificing quality. Overall, clients express satisfaction with the balance of cost and service delivery, reinforcing RTS's reputation for providing good value.
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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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TRUE

Not yet reviewed

$10,000+

$150 - $199 / hr

1,000 - 9,999

London , England

Services provided

20% Branding

20% Call Center Services

20% Content Marketing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Large branding company TRUE, is based in London , England. The team provides Branding and Call Center Services.
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Creative Translation

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

60% Translation

40% Call Center Services

Translation company Creative Translation was established in 1995. The team focuses on Translation and Call Center Services.
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String Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Middlesbrough, England

Services provided

30% Cloud Consulting & SI

30% Cybersecurity

24% Back Office Outsourcing +1 service

16% Customer Service Outsourcing

Cloud consulting & SI company String Services is headquartered in Boston, Massachusetts and Middlesbrough, England. The team focuses on cloud consulting & SI and Cybersecurity.
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Middlesbrough, England

168 Linthorpe road
Middlesbrough, England TS1 3RB

0203.004.9098

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BoS Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cuffley, England

Services provided

20% Advertising

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Marketing Strategy

20% Recruiting

BoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
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Cuffley, England

Sopers House - Office 125, Sopers Road, Hertfordshire
Cuffley, England EN6 4RY
76 - 100

+44 208 064 6000

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Custom Embroidered Patch

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Sheffield, England

Services provided

20% Advertising

20% Customer Service Outsourcing

20% Packaging Design +2 services

20% Print Design

20% Product Design

Custom Embroidered Patch is a midsize Sheffield, England-based Advertising company. Their services include Advertising and Print Design.
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Padua Communications

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Woking , England

Services provided

20% Web Design

15% Back Office Outsourcing

15% Branding +4 services

15% Public Relations

15% Web Development

10% Content Marketing

10% Marketing Strategy

Padua Communications is a small web design agency. They offer Web Design and Back Office Outsourcing and were established in 2009.
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Block Cleaners London

Not yet reviewed

$25,000+

$25 - $49 / hr

2 - 9

London, England

Services provided

90% Commercial Property Management

10% Call Center Services

Block Cleaners London is a small Commercial Property Management company launched in 2004. Their team provides Commercial Property Management and Call Center Services.
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BYTEQUEST SOFTWARES - 011BQ

Not yet reviewed

$5,000+

$25 - $49 / hr

10 - 49

Wembley, England

Services provided

20% Accounting

20% Back Office Outsourcing

20% E-Commerce Development +2 services

20% Mobile App Development

20% Search Engine Optimization

BYTEQUEST SOFTWARES - 011BQ is a SEO agency. The New Delhi, India-based team specializes in Search Engine Optimization and Mobile App Development.
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Wembley, England

Medway Gardens
Wembley, England HA0
2 - 5

+447723559134

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Palm Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

City of London, England

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Corporate Training & Coaching +2 services

20% Marketing Strategy

20% Recruiting

Palm Outsourcing is a Marketing Strategy company founded in 2023. The small team specializes in Marketing Strategy and Business Consulting.
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Commerce Business Systems

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bradford, England

Services provided

45% IT Managed Services

20% Cybersecurity

15% Document Digitization & Management +2 services

10% Cloud Consulting & SI

10% Other IT Consulting and SI

Commerce Business Systems is an IT managed services company. The company is located in Bradford, England. Their team focuses on IT managed services and Cybersecurity.
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Last Minute Villa

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

80% Commercial Financing

20% Sales Outsourcing

Located in London, England, Last Minute Villa is a small Commercial Financing company. The team specializes in Commercial Financing and Sales Outsourcing.
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PPC

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Feltham, England

Services provided

20% Accounting

20% Advertising

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Search Engine Optimization

Launched in 2024, PPC is a small Feltham, England-based Advertising company. Their team specializes in Advertising and Search Engine Optimization.
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Adtrak

Not yet reviewed

$10,000+

$150 - $199 / hr

50 - 249

Nottingham, England

Services provided

20% Advertising

20% Marketing Strategy

10% Branding +5 services

10% Call Center Services

10% Content Marketing

10% Pay Per Click

10% Video Production

10% Web Design

Adtrak, an Advertising company, was launched in 1997. Based in Nottingham, England, the team specializes in Advertising and Marketing Strategy.
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Crocstar

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Derby , England

Services provided

30% Content Marketing

15% Back Office Outsourcing

15% Branding +4 services

10% Advertising

10% Mobile App Development

10% Social Media Marketing

10% Web Design

Crocstar is a Content Marketing company. The firm is located in Derby , England. Their team specializes in Content Marketing and Back Office Outsourcing.
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Growthlabs B2B Marketing Agency

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bristol, England

Services provided

25% Pay Per Click

20% Marketing Strategy

20% Search Engine Optimization +2 services

20% Web Development

15% Sales Outsourcing

Launched in 2016, Growthlabs B2B Marketing Agency is a pay per click company. The small team focuses on Pay Per Click and Marketing Strategy.
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Invotyx

Not yet reviewed

$10,000+

$50 - $99 / hr

10 - 49

London, England

Services provided

30% Custom Software Development

20% Application Management & Support

20% Web Development +3 services

10% CRM Consulting and SI

10% Call Center Services

10% Mobile App Development

Invotyx is a small custom software development firm launched in 2013. Their services include Custom Software Development and Web Development.
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Mr. Brown Solutions Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Liverpool, England

Services provided

25% CRM Consulting and SI

25% Conversion Optimization

25% Marketing Strategy +1 service

25% Sales Outsourcing

Mr. Brown Solutions Ltd is a Liverpool, England-based Marketing Strategy company. They focus on Marketing Strategy and Conversion Optimization.
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DDC OS

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Worksop, England

Services provided

25% BI & Big Data Consulting & SI

25% Back Office Outsourcing

25% CRM Consulting and SI +1 service

25% Generative AI

Big data analytics company DDC OS focuses on BI & big data consulting & SI and CRM consulting and SI. They were established in 1987.
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Pallant

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Chichester, England

Services provided

25% Digital Strategy

25% Pay Per Click

25% Sales Outsourcing +1 service

25% Web Development

Pallant, a Digital Strategy company, was founded in 2004. They focuses on Digital Strategy and Pay Per Click.
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AG Intermediaries Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Mildenhall, England

Services provided

45% AI Consulting

25% Call Center Services

15% Computer Engineering +1 service

15% Generative AI

AG Intermediaries Ltd is an AI Consulting company. They were established in 2024, and their services include AI Consulting and Call Center Services.
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Open Outbound

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Ellington, England

Services provided

25% Content Marketing

25% Email Marketing

25% Marketing Strategy +1 service

25% Sales Outsourcing

Open Outbound is a small Marketing Strategy company. Launched in 2024, the team offers Marketing Strategy and Content Marketing.
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NEXTQUEST LIMITED

Not yet reviewed

$5,000+

$25 - $49 / hr

2 - 9

London, England

Services provided

55% Business Consulting

25% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

NEXTQUEST LIMITED, a Business Consulting company, offer Business Consulting and Back Office Outsourcing. They were established in 2023.
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Capita Customer Mgt

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Wath upon Dearne, England

Services provided

10% Accounting

10% Customer Service Outsourcing

10% Digital Strategy +12 services

10% IT Managed Services

10% Marketing Strategy

5% Back Office Outsourcing

5% Business Consulting

5% CRM Consulting and SI

5% Email Marketing

5% Graphic Design

5% HR Consulting

5% Mobile & App Marketing

5% Mobile App Development

5% Print Design

5% Translation

Accounting company Capita Customer Mgt provides Accounting and Digital Strategy. They were launched in 1984.
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Netsu

Not yet reviewed

$1,000+

$25 - $49 / hr

Freelancer

Edinburgh, Scotland

Services provided

40% E-Commerce Development

35% Back Office Outsourcing

10% Business Consulting +2 services

10% Web Design

5% Corporate Training & Coaching

Netsu, a Back Office Outsourcing company, was launched in 2024. The company focuses on Back Office Outsourcing and E-Commerce Development.
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Aura PR (Scotland) Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

Freelancer

Glasgow, Scotland

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Aura PR (Scotland) Ltd is a branding firm. They focus on Branding and Call Center Services and were founded in 2008.
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Effortless Digital Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

20% Content Marketing

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Social Media Marketing

20% Web Development

Effortless Digital Services is a social media marketing agency. Located in London, England, the firm was launched in 2018. Their team specializes in Social Media Marketing and Content Marketing.
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Storrer Growth Solutions LLP

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

London, England

Services provided

80% AI Consulting

20% Sales Outsourcing

Storrer Growth Solutions LLP, an AI Consulting company, is based in London, England. They offer AI Consulting and Sales Outsourcing.
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DealerLaunch

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

King's Lynn, England

Services provided

5% AI Consulting

5% AI Development

5% Advertising +17 services

5% Branding

5% Business Consulting

5% Call Center Services

5% Content Marketing

5% Conversion Optimization

5% Corporate Photography

5% Demand Generation Marketing

5% Direct Marketing

5% Email Marketing

5% Market Research

5% Marketing Strategy

5% Media Planning & Buying

5% Sales Outsourcing

5% Social Media Marketing

5% Staffing

5% Video Marketing

5% Web Design

DealerLaunch is a small King's Lynn, England-based Advertising company. Their services include Advertising and Branding.
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Ortaria

Not yet reviewed

Undisclosed

$100 - $149 / hr

Freelancer

London, England

Services provided

34% Back Office Outsourcing

33% Content Marketing

33% Event Management

Ortaria is a Back Office Outsourcing company. Their small team of employees is based in London, England. Their team offers Back Office Outsourcing and Content Marketing.
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Quality Solicitors

Not yet reviewed

$1,000+

$100 - $149 / hr

10 - 49

Shrewsbury, England

Services provided

20% Business Consulting

20% Corporate Law

20% Corporate Training & Coaching +2 services

20% Marketing Strategy

20% Sales Outsourcing

Quality Solicitors, a Marketing Strategy company, focus on Marketing Strategy and Business Consulting. They were founded in 2009.
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Thriftize | Digital Marketing, SEO, PPC, Web Design & Development, Call Center Agency Birmingham

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Birmingham, England

Services provided

20% Call Center Services

20% Marketing Strategy

20% Search Engine Optimization +3 services

20% Web Development

10% Branding

10% Custom Software Development

Thriftize | Digital Marketing, SEO, PPC, Web Design & Development, Call Center Agency Birmingham is a Marketing Strategy company. Their services include Marketing Strategy.
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TACLADDERS IT SOLUTIONS PVT LTD

Not yet reviewed

$1,000+

$150 - $199 / hr

10 - 49

Lytchett Matravers, England

Services provided

20% Branding

20% Conversion Optimization

20% Customer Service Outsourcing +2 services

20% Fabrication

20% IT Managed Services

TACLADDERS IT SOLUTIONS PVT LTD is a small branding agency based in Lytchett Matravers, England and Ambala Cantt, India. Their services include Branding and Conversion Optimization.
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RocSearch Limited

Not yet reviewed

$10,000+

$25 - $49 / hr

50 - 249

Harrow, England

Services provided

35% Business Consulting

20% Market Research

10% Financial Consulting +7 services

5% BI & Big Data Consulting & SI

5% Back Office Outsourcing

5% Business Valuation Services

5% Digital Strategy

5% Document Digitization & Management

5% Graphic Design

5% Logistics & Supply Chain Consulting

RocSearch Limited is a Harrow, England-based Business Consulting company. Their services include Business Consulting and Market Research.
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Alex Croucher, Independent B2B Marketing Consultant

Not yet reviewed

$5,000+

Undisclosed

Freelancer

Newbury, England

Services provided

20% Content Marketing

20% Fractional CMO Services

20% Marketing Strategy +2 services

20% Sales Outsourcing

20% Search Engine Optimization

Alex Croucher, Independent B2B Marketing Consultant is a Newbury, England-based Marketing Strategy company. They offer Marketing Strategy and Content Marketing.
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PHL Group Ltd

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Welshpool, Wales

Services provided

70% Fulfillment

20% Warehousing & Distribution

10% Call Center Services

PHL Group Ltd is a Fulfillment company based in Welshpool, Wales. Launched in 2021, the team focuses on Fulfillment and Warehousing & Distribution.
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Data Entry UK

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Stotfold, England

Services provided

100% Back Office Outsourcing

Data Entry UK, a small Back Office Outsourcing company, is headquartered in Stotfold, England. Their services include Back Office Outsourcing.
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Openworld Data

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Mansfield, England

Services provided

90% Back Office Outsourcing

10% Accounting

Openworld Data is a Back Office Outsourcing company. Their small team of employees is in Mansfield, England. Their team offers Back Office Outsourcing and Accounting.
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VOBA

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Wigan, England

Services provided

66% Back Office Outsourcing

34% Transcription

VOBA is a Back Office Outsourcing company. The Wigan, England-based firm was launched in 2003. Their team focuses on Back Office Outsourcing and Transcription.
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blueumbrella

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

London , England

Services provided

100% Back Office Outsourcing

Based in London , England, blueumbrella is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing.
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RDVA Virtual Assistant

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Northampton, England

Services provided

100% Back Office Outsourcing

Launched in 2016, RDVA Virtual Assistant is a Back Office Outsourcing company. The firm provides Back Office Outsourcing.
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Willow Admin

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

North Stifford, England

Services provided

100% Back Office Outsourcing

Willow Admin is a Back Office Outsourcing company launched in 2011. The small team specializes in Back Office Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Top Customer Service

2 AnswerForce

3 A-SALES AB

4 Quantanite

5 SalesAR

6 Virtual Sales Limited

7 Verbatim Virtual Receptionists

8 The Contact Company

9 AnswerConnect

10 memoryBlue

11 Datapowerhub

12 SmartPA

13 Arise

14 SunTec India

15 Excelerate360 Ltd

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 15 United Kingdom BPO Services

Top Customer Service

$1,000+

Undisclosed

250 - 999

London, England

Ability to deliver

34.8/40.0

20/20 Reviews

8.6/10 Clients & Experience

6.2/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
AnswerForce

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Ability to deliver

31.2/40.0

14.6/20 Reviews

8.3/10 Clients & Experience

8.4/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
A-SALES AB

$1,000+

< $25 / hr

50 - 249

London, England

Ability to deliver

38.7/40.0

19.8/20 Reviews

10/10 Clients & Experience

8.9/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Quantanite

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

30.3/40.0

15.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
SalesAR

$1,000+

< $25 / hr

50 - 249

London, England

Ability to deliver

37.9/40.0

20/20 Reviews

10/10 Clients & Experience

7.9/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Virtual Sales Limited

$1,000+

$100 - $149 / hr

10 - 49

Horsham , England

Ability to deliver

37.6/40.0

18/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Verbatim Virtual Receptionists

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Ability to deliver

32.5/40.0

15.6/20 Reviews

8.5/10 Clients & Experience

8.4/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
The Contact Company

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Ability to deliver

24.7/40.0

16.2/20 Reviews

2.7/10 Clients & Experience

5.8/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
AnswerConnect

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Ability to deliver

24.5/40.0

15/20 Reviews

1/10 Clients & Experience

8.4/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
memoryBlue

$5,000+

Undisclosed

250 - 999

Fleet, England

Ability to deliver

32.1/40.0

15.2/20 Reviews

8.4/10 Clients & Experience

8.4/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Datapowerhub

$10,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

28.8/40.0

16.2/20 Reviews

8/10 Clients & Experience

4.6/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

View Profile Visit Website
SmartPA

$1,000+

< $25 / hr

250 - 999

Edinburgh , Scotland

Ability to deliver

24.1/40.0

16.2/20 Reviews

7.9/10 Clients & Experience

0/10 Market Presence

Service focus

65% Back Office Outsourcing

35% Other

View Profile Visit Website
Arise

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Ability to deliver

23/40.0

15.2/20 Reviews

0/10 Clients & Experience

7.8/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
SunTec India

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

36.7/40.0

18.6/20 Reviews

8.4/10 Clients & Experience

9.7/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

View Profile Visit Website
Excelerate360 Ltd

$5,000+

$50 - $99 / hr

50 - 249

Hitchin, England

Ability to deliver

31.9/40.0

16.4/20 Reviews

9.5/10 Clients & Experience

6/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
PREMIUMHELP

$1,000+

< $25 / hr

250 - 999

Manchester, England

Ability to deliver

23.3/40.0

16.2/20 Reviews

2.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

View Profile Visit Website
Paragon Sales Solutions

$1,000+

$25 - $49 / hr

10 - 49

Countesthorpe, England

Ability to deliver

31.4/40.0

18.2/20 Reviews

6.4/10 Clients & Experience

6.8/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

View Profile Visit Website
Opus Technology

$25,000+

$300+ / hr

50 - 249

Reigate, England

Ability to deliver

33.5/40.0

14.8/20 Reviews

9.2/10 Clients & Experience

9.5/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
Face for Business

Undisclosed

Undisclosed

10 - 49

Burscough, England

Ability to deliver

22.3/40.0

15.6/20 Reviews

0.4/10 Clients & Experience

6.3/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
NICE inContact

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Ability to deliver

18.4/40.0

12.4/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Sopro

$1,000+

Undisclosed

250 - 999

Brighton and Hove, England

Ability to deliver

23.1/40.0

17.4/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Riseup Labs

$5,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

35/40.0

17/20 Reviews

10/10 Clients & Experience

8.1/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

View Profile Visit Website
Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 249

London, England

Ability to deliver

32/40.0

15.8/20 Reviews

8.2/10 Clients & Experience

8/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
GLO

$1,000+

$50 - $99 / hr

10 - 49

Ipswich, England

Ability to deliver

35.5/40.0

16.2/20 Reviews

10/10 Clients & Experience

9.3/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

View Profile Visit Website
Friday Solved

$1,000+

$300+ / hr

2 - 9

London, England

Ability to deliver

33.7/40.0

18/20 Reviews

10/10 Clients & Experience

5.7/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
Flat Rock Technology

$25,000+

$50 - $99 / hr

250 - 999

London, England

Ability to deliver

28.3/40.0

15.4/20 Reviews

7.2/10 Clients & Experience

5.6/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
RevOps Finder

$1,000+

$25 - $49 / hr

10 - 49

Crewe, England

Ability to deliver

21.9/40.0

16.2/20 Reviews

1.7/10 Clients & Experience

4/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website
Medical PA

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Ability to deliver

20.1/40.0

14.6/20 Reviews

1.4/10 Clients & Experience

4/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
CALLCARE

$1,000+

< $25 / hr

250 - 999

London, England

Ability to deliver

16.3/40.0

1.6/20 Reviews

7.6/10 Clients & Experience

7.1/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
ReveGro

$1,000+

$50 - $99 / hr

10 - 49

Crewe, England

Ability to deliver

21/40.0

15.2/20 Reviews

1.8/10 Clients & Experience

4/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

View Profile Visit Website

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List of the Top 15 United Kingdom BPO Services