Software, Cloud and Outsourcing Solutions

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from three locations - London, Varna, and Tbilisi and provides Software, Cloud and Outsourcing services. We understand that every company has different needs and unique projects, and so are our solutions.

 

With more than 140 highly skilled specialists in our team, we are able to cover all phases of a solution life cycle – from research, through implementation, to support and enable organizations to create a more cost-effective structure while focusing on their core activities.

 

Flat Rock Technology works with companies worldwide to define and execute a complete migration strategy or take care of their current cloud architecture. Our company is the right partner if you need help to get your cloud initiatives up and running.

 

We are highly devoted to our own improvement and we are constantly in search of upgrading our knowledge. Flat Rock Technology has earned:

  • Microsoft’s Gold Application Development Competency
  • Microsoft’s Gold DevOps Competency
  • Microsoft’s Silver Cloud Platform Competency
  • ISO 27001:2013 Certification
  • ISO 9001:2015 Certification

 

Here, at Flat Rock Technology, we are eager to face new challenges and we would love to learn more about your project.

https://www.flatrocktech.com/

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
London, United Kingdom
headquarters
other locations
  • 113 General Kolev str
    Varna 9000
    Bulgaria
  • 1st Floor, 17 Besiki Street
    Tbilisi
    Georgia

Portfolio

Triple Jump Technologies Image

Triple Jump Technologies

Solution: The system provides real-time data analytics for transactions, attendance, and revenue, management of inventory, digital marketing and mobile connectivity across multiple venues. It offers cross-platform integration capabilities that serve to improve ROI.

Supporting the venue in understanding and developing its commercial performance, analyzing trends and the relationship between business

entities are at the heart of the Big Data functionality provided in the RAM platform. RAM aggregates, sorts and manages information from retail technologies and integrates crucial real-time operational & consumer data.

Technologies: Entity Framework 6, .NET 4.0 / 4.5, MVC 4,5, HTML 5, CSS3, MSSQL, JavaScript, jQuery, Backbone js, knockout js, NServiceBus, Web API, WCF.

Brompton Image

Brompton

Solution: Flat Rock Technology has developed a custom web application and extranet system from scratch for Brompton, allowing the company to run their business and easily sell their bicycles via their distribution network.

Distributors and dealers of the bikes use a streamlined Extranet system to place their orders that features multiple profiles and allows dynamic management of data including accounts,

users, orders and shopping carts.

Technologies:  ASP.NET Framework 4, HTML 5, MSSQL, CSS, JavaScript, jQuery, Angular JS, RESTful WCF Services.

 

Lex Van Dam Image

Lex Van Dam

Solution: The training academy is a way for people of all backgrounds to learn about trading and finance, stock and developing a sense of how the financial markets will move. You simply need to register and choose your selected program, after which you receive videos and documents, describing how to buy and sell stock properly and at what time in order to earn the most

profit.

Technologies: PHP, MySQL, HTML5, CSS, JavaScript, jQuery, Groupon Integration.

LabWorm Image

LabWorm

Solution: LabWorm is a social network and tool aggregator for scientists and biology enthusiasts. It’s a place where everyone can share and download scientific tools freely. It lets you stay updated on the newest and most relevant tools for your research in the fields of Biology, Genetics, BioInformatics, and Microbiology.

The website is based on PHP and it offers a simple registration - you can log in

through Facebook, Twitter or Google+. As a registered user, you can start discussions, upload, and rate tools as well as leave comments and follow other scientists on LabWorm. You can browse through all the tools as well as search for them by name, collection or popularity. 

Technologies: PHP, Laravel Framework, Standard FE Technologies, (HTML5, CSS3, JS, etc.), BackboneJS, AWS (EC2, S3, and RDS), Python, NodeJS, Grunt, Sass for FE Building, Other 3rd Party Services, Integration.

Doppio  Image

Doppio

Solution: The website is based on Magento Community Edition. Our team has implemented the e-commerce platform with a responsive design theme, chosen by the client and customized further to his specifications to make the website easy to use. The checkout process is simple and fast - available for both registered and guest users.

The main reasons why an update of their website was essential, making it

simple and modern and providing an e-space that will offer coffee brands and equipment just a click away.

Technologies: Magento 1.8.1, PHP5, CSS, JavaScript, jQuery.

 

 

Purify Digital Image

Purify Digital

Solution: Ella is a skype bot created to help Purify Digital’s team in their intense daily agenda, by assisting on a regular basis to their clients and ensure they don’t miss any new offers/wish lists from Publishers and Advertisers.

To design a chatbot that will allow Purify Digital to automate its processes, thus streamlining their operations for maximum efficiency and to create a Back-end system that

allows data access for configuration, extraction and analysis.

Technologies: JQuery, VUE.JS, MS SQL, EF, MVC 5, MS bot Framework.

MRH Retail Image

MRH Retail

Solution: The developed platform, RITA (Retail Information & Template Access) is an intranet/extranet secure web database application, designed for the company to support the distribution and flow of information and documentation to their retail sites.

The project comprises modules covering: User management, Document processing, Store management to control fascia and retail display on a

store-by-store basis, Warranty and maintenance tracking for in-store point of sale and display equipment, News and FAQ sections, Ticketing module, Reporting issues and reports management.

Technologies: ASP.NET 3.5, LINQ extensions, MS SQL 2008, AJAX, HTML, CSS.

My Happy  Image

My Happy

Solution: My Happy app provides a space where people can create inspirational visual messages that you can send to your friends or loved ones and brighten up their day. The registration process is quick and simple. Inviting your phone contacts is just a tap away. There is a huge database of predefined pictures, fonts, messages, which you can choose from or create your completely custom

Happy. 

Technologies: Java, Objective - C, Android Studio, Xcode, XMPP, PHP, Laravel, MySQL, HTML, CSS, JavaScript, jQuery.

Toptask Image

Toptask

ABOUT THE PROJECT

The concept of Toptask began when the creator of the app was traveling in Italy with his daughter and was visiting historical sites and museums. He needed someone that had a genuine interest in history to give him and his daughter a tour. “What if there was a history student that's really passionate about museums and historical sites, who could offer us a tour?” - He thought.

Toptask allows you

to register as a student or as a user - employer. The app also includes a chat option between students and employers.

Technologies: Java, Objective - C, Android Studio, AFNetworking libraries, Xcode, Volley, Git.

 

Sharkhire Image

Sharkhire

What is Sharkhire?

Sharkhire is an online assessment system for human resources agencies and companies that are interested in their employees’ performance and skills. It is an effortless and timesaving way to compare job candidates and employees’ performance, the perfect tool for any HR manager, researcher or analyst.

Sharkhire was designed with flexibility, security, and ease of use in mind. It offers reduced

time and cost-per-hire, needing no installation and being available 24/7 anywhere. Sharkhire offers an instant analysis of the results, reduces employee turnover and helps increase employee satisfaction.
SportScore Image

SportScore

We all know that football is one of the most popular sports on the planet, and probably the most popular sport in Europe. With so many fans across the globe, there had to be an easy way to track information about games in real time, however there was none developed yet that satisfied the needs of everyday viewers. That’s why we created SportScore - the ultimate football fan app, it allows you to track every football game as

well as its results live through a simple interface, designed to share the most valuable information about matches with its user.

GO(AL) MOBILE

Install the app and sign up instantly. No hassle, no lengthy forms. Follow current, past and future matches.

Contact Master Image

Contact Master

  Contact Master is a tool tailored for professionals to digitize and organize all of their business cards and save the time for what it is needed for – making partnerships and doing business. You can open the app, scan the business card and you’ll see the scanned contact info in seconds. It splits out first and last names, email address, position, company, phone and etc. 

Contact Master provides you with the

opportunity to get in touch with your new contact directly from the app. Most importantly, it even allows you to set reminders and send meeting request synched with your calendar, ensuring that you will stay in touch with your business contacts.

The application allows you to store all of your contacts and business details in one place, including attachments and voice notes to each contact.  To make it easier for you, Contact Master gives you the option to filter and search for specific people, positions or companies within the contact list. Once you find the one that you’re looking for, you can send a message in a few seconds. You will spend less time organizing the prospects and more time doing the sales.

Insurance Vault Image

Insurance Vault

What is  Insurance Vault?

Insurance Vault is an Android and iOS application that allows you to quickly and easily store and manage your insurance data starting from policy details and personal contacts, to images and documents. Through a simple and modern interface, you can add and browse all your insurance forms. Reminders are available and adjustable according to the user preferences and they pop up at the insurance

due date.

The times of missed payments will be now long forgotten. Apart from being a great tool for tracking documents, the app is also a bridge between yourself, in the role of a user, and your insurance company. Getting a quote for a new insurance is now just a tap away.

AppBazzar Image

AppBazzar

Appbazzar is an AppWall, a digital marketplace that features a beautiful and efficient way for consumers to view and research top ranked apps in one place with fresh content that is continuously updated in response to consumer feedback. Our latest version allows you to view top apps from top brands across all categories in a single marketplace. AppBazzar helps users to discover the latest and most talked about apps for iOS and

Android.

The new special design of AppBazzar will make your conversions rocket to the skies. Due to the transparency of AppBazzar’s workflow, optimization of traffic is now acquired effortlessly and targeting by device and geo is just a couple of clicks away.

Although AppBazzar is focused mostly on CPI type of offers, you can have pop up banners adjusted to your CPA or CPL needs. AppBazzar is flexible when it comes to launching and removing offers. You can manually delay the initialization of an offer or set the end date of its visualization.

Reviews

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App Development for Insurance Broker

“Their project lead did a very good job bridging the gap between their developers and our team.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Flat Rock Technology developed a password-protected iOS/Android app. Supporting an insurance broker, the app enables users to upload documentation and request a quote based on their policy.

The Reviewer
 
10,001+ Employees
 
United Kingdom
Colin Nicholson
Digital Manager, Gallagher
 
Verified
The Review
Feedback summary: 

The app performs as required and built-in analytics tools indicate the app’s success. While Flat Rock Technology’s team was reliable and innovative, their leaders fostered communication between the client and development teams. Despite being based abroad, there weren’t any language barriers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital manager for an insurance broker. Though our offices are based in the US, I work from our UK office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We hire Flat Rock Technology to expand our digital footprint and develop a mobile app.

SOLUTION

What was the scope of their involvement?

They built us a mobile app for iOS and Android. When users first load the app, it will provide instructions that they can click through. After providing a secure login and password, users can enter policy information, upload documents and photographs, and can contact us via screen to request a quote.

What is the team composition?

Our initial discussions were with their CEO, and we discussed the contract with their financial officer. Then we had a project lead, a product development lead, a senior developer, another developer, and testers.

How did you come to work with Flat Rock Technology?

We found them online, and they had already built a mobile app that was very similar to what we wanted to create.

How much have you invested with them?

We spent between $100,000–$200,000.

What is the status of this engagement?

The project lasted from 2016–2018, but we’re still in contact for maintenance and minor issues.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered everything as we expected. We use Google Analytics to track the app's success. Using the admin facility Flat Rocks Technology. Built for us, we’re able to monitor the number of policies uploaded, users, and the number of quotes we received.

How did Flat Rock Technology perform from a project management standpoint?

Their project lead did a very good job bridging the gap between their developers and our team. Many of their teammates were based abroad, but communication wasn’t an issue. They were constantly in contact with us, and they spoke very good English. Sometimes they weren’t available on national holidays that we don’t celebrate, but overall, they were very helpful.

What did you find most impressive about them?

 I was impressed by their experience and ability to come up with innovative ideas.

Are there any areas they could improve?

Although our communication was very solid, I wish they had a local office where we could meet face-to-face.

Do you have any advice for potential customers?

We’ve learned that it’s easier when you’ve already scoped out your work properly. Decide what you want to do before your engagement starts and provide your project requirements up front.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Financial Risk-Reduction Firm

"Flat Rock Technology is highly aware of the importance of meeting our targets, and we haven’t missed any so far."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
Project summary: 

Flat Rock Technology provides ongoing development resources and support to build solutions for a firm’s third-party clients. They’ve helped create cloud databases and interfaces, among other projects.

The Reviewer
 
11-50
 
United Kingdom
Lior Koskas
CEO, Digilog UK Ltd
 
Verified
The Review
Feedback summary: 

The team’s deliverables meet all requirements in every development phase. Flat Rock Technology provides timely work and top-notch project management. Their resources’ capabilities fall in line with expectations, and their reliability further ensures a continued working relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Digilog UK, a company specialized in utilizing and deploying voice risk analysis technologies in various behavioral analyses for the purpose of fraud prevention and detection. We mainly operate in the financial services sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock?

Flat Rock Technology has an amazing team of developers that can help us with our technological work very quickly. Our clients usually require bespoke solutions that can be deployed with their legacy systems. We needed resources to address requirements from specific clients, and Flat Rock Technology not only helped us find the right team but also to understand what’s required to develop the product within time and budget. Flat Rock Technology has been our partner for almost three years.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology has given us two lines of service. The first line of support is internal and for simple issues. They provide a second line of support for whatever is needed around our technology. For tasks that are a bit more complicated or that require integration, Flat Rock Technology will develop, help us integrate, or support us in resolving issues around the solution.
 
The main area of our relationship with Flat Rock Technology is the continuous development of the application—anything to do with databases, interfaces, cloud databases, and so on. Flat Rock provides these services on an ongoing basis.
 
Since November 2018, we’ve broken our scope into various stages and phases of development, each one with a list of tasks to achieve, from integrations to UI development, databases, and cloud servers.
 
We customize our systems for specific clients, based on their specifications, and we make sure we’re in line with whatever technology’s in the market. We always have to keep updating and improving on this. It’s a never-ending process. We use Flat Rock Technology for all tasks of this kind. They have the expertise, the knowledge, and the people, and they’ve done a fantastic job so far, so we’ll continue to use them on future phases.
 
What is the team composition?

Roussi (PMO Lead, Flat Rock Technology) is our account manager and main point of contact. We do visit Flat Rock Technology sometimes to meet more people from the team, including the developers and the QAs. However, we go to Roussi for everything we need, and he delegates it down internally. 
 
How did you come to work with Flat Rock?

We did a lot of research before deciding on Flat Rock Technology. The team ticked all the boxes for our requirements, and we knew their capabilities well before starting any work. 
 
How much have you invested with them?

It’s in the hundreds of thousands of pounds range. It’s been a very high investment from our end. 
 
What is the status of this engagement?

Our collaboration with Flat Rock Technology started in February 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have development cycles that end with a feedback and review section during a site visit. Flat Rock Technology gives us all the mechanisms and safety nets we need at the end of a phase to ensure the quality of the outcome. Even if something doesn't work quite right—as we would expect with any technology development—the team is always there to rectify it. We only came across this once, and they addressed those issues reasonably quickly.
 
We have a scoping session for every phase with Roussi and everyone else relevant to the job. We will outline the project and receive from them a timeline and a project plan that breaks down all the dates and what will happen at each stage. We can then evaluate our status within the project as well as add and subtract things. As we get closer to the end of the phase, there will be some mechanism of review and summarization before we move into the next stage.  
 
We’re now at the end of phase three, and we’ve already gone through a couple of very long phases. It’s worked very well for us.
 
How did Flat Rock perform from a project management standpoint?

In our development cycles, we utilize target dates, but they are very much dependent on client information. Once that information is there, however, it’ll usually only take us a week to meet all the targets required. It’s crucial for us to meet the deadlines that we communicate to our clients and ensure that they see the results we promise. 

Flat Rock Technology is highly aware of the importance of meeting our targets, and we haven’t missed any so far. We’ve shifted some deadlines between us because of factors out of our control, but Flat Rock Technology is generally exceptionally well managed.
 
We use Jira for the project outline and timeline, and we mainly communicate over the phone, Skype, and video conferencing. We also have face-to-face meetings once every two months or so. It’s always easier to go through the details and address the issues that may come up when we’re in front of someone. After that point, we’ll use email as the main line of communication between our teams.
 
What did you find most impressive about them?

Flat Rock Technology has various departments with different capabilities. The best thing is to work with someone who has access to each department and can delegate the work within the timeframe and scope. We don’t have to get involved with the work; we just see the end products.
 
Are there any areas they could improve?

I don’t think so. Ever since we started working with Flat Rock Technology, we knew what their capabilities were and what they could do for us. There have been no surprises or disappointments during our three-year relationship.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Dev for Investment Company

"Their post-production support is as good as the actual work, and that’s been quite important for us."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Apr. - Oct. 2018
Project summary: 

Flat Rock Technology developed a database for a private art collection. They built the system using content from a previous iteration. The team provides ongoing maintenance and support.

The Reviewer
 
1-10 Employees
 
United Kingdom
CEO, Independent Real Estate Company
 
Verified
The Review
Feedback summary: 

Flat Rock Technology responded quickly to every request, even when dealing with a time zone difference. Transparent and professional, the team handled issues of all sizes and always gave clear timelines. They were flexible and accommodating, especially regarding payment plans.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m self-employed, as is my colleague. We work for the chairman of an independent investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We hired them to create a database for our employer’s personal art collection. We had initially hired another company to make a bespoke database, but they didn’t have the proper developers in-house. We eventually decided to find another company because maintenance was becoming too difficult.

SOLUTION

What was the scope of their involvement?

We started the partnership by sitting down with Flat Rock to discuss the nuances of the database. We had them complete some smaller tasks to gauge their competency. The actual redevelopment of the database didn’t happen until further down the line.

Flat Rock took over the system and made sure that it was running properly. They soon made it clear that the system was poorly written and that the code wasn’t going to sustain itself over time. After some negotiation, we decided to accept Flat Rock’s proposal to completely redo the system.

They set up a curatorial database that serves as a private, in-house system. We have an ongoing support and maintenance agreement, and Flat Rock continues to host the platform and troubleshoot as needed.

What is the team composition?

They assigned a project manager to us. Originally, we weren’t sure whether the contract was for a UK-based project manager or not, but it ended up that he was based here more permanently. Most recently, we’ve been assigned a kind of customer manager as well, and she has a colleague that assists us when necessary.

How did you come to work with Flat Rock Technology?

We were originally introduced to someone who’s no longer working at Flat Rock. Our old IT company had a change of ownership, and the person who originally developed the bespoke system recommended that we reach out to Flat Rock. The rep that we spoke to was very knowledgeable and gave us a detailed breakdown of the services that they offer. We built such good rapport with the rep that we only reached out to one other company.

 We didn’t have extensive knowledge of web-based platforms, but we felt that we didn’t have to shop around too much. We’re based in the UK, so the proposition of using a provider with very low comparative costs was attractive to our employer. Flat Rock was the best of both worlds. They were affordable but also had a London office. Although they’re based in Bulgaria, their proposal included a permanent contact in the UK, should we like one.

What is the status of this engagement?

We started working with Flat Rock in September or October 2017. We finalized the development plan in March 2018. I believe that development took about six months, including a three-month warranty period.

The warranty was quite useful for us in ensuring that the system did what we wanted it to do. We were able to make amendments within that time, as per the original scope.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Flat Rock delivered a scalable system that we hope to update in the future.

How did Flat Rock Technology perform from a project management standpoint?

There was a short period of time when our project manager had to return to Bulgaria, but that didn’t affect his responsiveness. He still got back to us within the same day. When he couldn’t give an answer, he would offer a detailed timeline to let us know that someone was dealing with the issue.

Now that the product is finished, our resource is somewhat less responsive, because most of our requests are less urgent. When we do have an important fix to make, they’ll typically get back to us that same day. Quite often, they can make small fixes within a couple of hours. They’re good about managing the time difference.

What did you find most impressive about them?

We’ve loved their can-do attitude and refreshing approach. Our previous provider could no longer offer support or a plan to deal with concerns that mattered to us. It got to the point where we could tell that it was a hassle to deal with us when we had an issue, particularly as we eventually found out they had no backup or record of the product’s code.

There were certain tasks that we couldn’t evaluate the complexity of because we didn’t have a background in IT. Despite this, Flat Rock handled every request in the same way. In other words, they never belittled our requests and were transparent with us if they felt that some tasks were relatively small or unimportant.

From what I gather, Flat Rock is still small enough that the people at the top are involved in most of their projects. Chris (CFO, Flat Rock Technology) is still copied on our correspondence, and this shows me that he’s committed to staying informed. They seem to be quite a cohesive company.

Aside from being a cohesive firm, Flat Rock was very flexible and accommodating. With my colleague and I, it was important that both of us could work from the office and at home, and Flat Rock was flexible around that. Also, our project manager was always reasonable in trying to get at what we wanted.

We needed to clarify some things with our project manager during the warranty period, and there was a bit of back and forth about what had been included with the original estimate. There were some instances where we had different perceptions about how things should be set up, and we struggled to communicate our concerns from an IT point of view. On the occasions when we were adamant about specific changes, they were accommodating. Our project manager and his team were understanding and open to negotiations.

Similarly, they were quite understanding about renegotiating our monthly maintenance. We were able to structure it so that we could pay quarterly or at six-month intervals. They’re a good company to work with from a maintenance perspective. Their post-production support is as good as the actual work, and that’s been quite important for us. Most companies don’t bother with maintenance after they’ve received their payment.

Are there any areas they could improve?

Ideally, we would’ve wanted to have a maintenance person that had been involved in the development, but the resource that we got was sufficiently updated regarding the work.

Do you have any advice for future clients of theirs?

It depends on the size of the company, but, if they have the time, it’s definitely worth it to have a face-to-face meeting, even just to present the requirements and to set up the workflow.

It’s important to get a feel for the project manager. Depending on the project, there can be a lot of things that Flat Rock can help with, and it’s a lot easier to get those things right from the beginning. That way, when you have an estimate drawn up, the actual desired outcomes will be made clear.

4.5
Overall Score There were a couple of misunderstandings, but Flat Rock was good about correcting them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We ran over the original timeline a bit when developing the database. We didn’t have a strict schedule, though.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    It would depend on the requirements, but I’d generally recommend them.

Online Portal Dev for Vehicle Booking Service

“…their range of different skills make it possible for us to do things we couldn’t do before.”

Quality: 
3.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

Flat Rock Technology custom-built a web platform from design to development, both frontend and backend.

The Reviewer
 
11-50 Employees
 
United Kingdom
CEO, Vehicle Booking Service
 
Verified
The Review
Feedback summary: 

Applying a wide range of skills, Flat Rock Technology’s outsourced support has shortened development phases and improved outputs. Ensuring consistent communication, they’ve been responsive, organized, and helpful, though some deadlines were missed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a platform for booking classic cars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We needed to upscale our development team and didn't want to hire internally. Instead, we wanted to work with a development house that would have all of the different skills we needed including design and frontend and backend development.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology built a custom web portal for us including design and development. We’ve also been discussing with their mobile development team.

What is the team composition?

We work directly with a project leader and the head of development.

How did you come to work with Flat Rock Technology?

My partner worked with the owner of Flat Rock Technology. We interviewed about five different companies and chose them.

What is the status of this engagement?

We started working with them in September 2017 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have several developers on their team which allows us to both upscale and work at a faster pace than we could with our in-house developers. The development phase has thereby been shorter for us since we are less dependent on one person. We have a team at our disposal and their range of different skills make it possible for us to do things we couldn’t do before.

How did Flat Rock Technology perform from a project management standpoint?

We communicate with them several times a day. We set up all of the tasks with their own message boards through which we can communicate. We chat and have regular meetings via conference call to go through tasks and prioritize them.

They’re quick to respond and willing to help in any way they can. Sometimes we would like them to be quicker in delivering on project tasks. It’s hard for me, without programming skills, to understand how many hours some projects take. I would like them to work faster but it’s simply not possible.

What did you find most impressive about them?

I haven't had much experience with other companies to compare with. I can say that, compared to what we could do before with in-house programmers, this works much better because we are less dependent on one person.

Are there any areas they could improve?

I'm sure there are but nothing comes to mind at the moment.

Do you have any advice for potential customers?

Organize your projects into small tasks so that it's easier to estimate time requirements and set goals with timelines. It will be easier for them to understand what you want and the projects will be more transparent.

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    We’ve had some challenges where deadlines weren’t met which created problems for us. The fault was on both sides because we didn’t break large tasks into smaller sprints that could be easier to manage and have achievable deadlines.
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Mobile App Dev for University Student Marketplace

“I've been in business for 20 years, and they're the best team I've worked with.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Jan. 2017
Project summary: 

Flat Rock Technology developed a native application for iOS and Android. They handled everything from architecture to functionality and oversaw the backend development.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Gregory Newman
Managing Director, S2DNT UK Ltd.
 
Verified
The Review
Feedback summary: 

The platform functions as expected, and the internal team is satisfied. Flat Rock Technology went above and beyond to deliver a high-quality product on time. Their expertise and exceptional communication skills made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director at S2DNT UK. We're a mobile and web platform that connects small businesses with talented students from London universities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

I needed a company to build our student-recruitment platform from scratch. I was looking for contractors because it was more cost-efficient than having a full-time team.

SOLUTION

What was the scope of their involvement?

We shared our ideas with them and they put together all the architecture and functionality. Then, they proceeded to deploy a native mobile app for iOS and Android. They handled all the development aspects, including the construction of the CRM, CMS, and APIs. Flat Rock Technology continues to manage our updates, so we don't need a full-time in-house technical team.

The app connects employers with university students across London. We screen and interview the students on our platform for easy recruitment. Employers then use the platform to give the best students tasks in the fields of research, design, and social media.

What is the team composition?

We usually worked with our project manager.

How did you come to work with Flat Rock Technology?

I met their managing director through common friends.

How much have you invested with them?

We spent about £140,000 ($183,000 USD).

What is the status of this engagement?

The project started in October 2015, and we went to market in January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked quickly and efficiently. They produced some very effective technology, and I'm happy with the results.

How did Flat Rock Technology perform from a project management standpoint?

The process was very smooth, and they sent us weekly updates. I've been in business for 20 years, and they're the best team I've worked with.

What did you find most impressive about them?

I can't really compare them. I've mentioned everything above.

Are there any areas they could improve?

I can't think of anything. From my experience, they're spot-on.

Do you have any advice for potential customers?

Be very clear about what you want to achieve and how you want to get there. Since I was the only one designing the system, it was easy to maintain clear communication, which made things so much smoother for everyone.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Learning Platform Development for Trading School

"They're the most reliable, knowledgeable team of experts I've ever encountered."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2012 - Ongoing
Project summary: 

Flatrock Technology designed, developed, and launched the front- and backend of an e-commerce and e-learning platform. They also offer ongoing maintenance and updates. 

The Reviewer
 
1-10 Employees
 
Gibraltar, Spain
Chief Global Strategist, Lex van Dam Trading Academy
 
Verified
The Review
Feedback summary: 

The platform has earned praise from industry experts and operated for five years with only minor bug fixes. Flatrock Technology is experienced, honest, and thoughtful. The team always offers innovative solutions, delivers prompt turnarounds, and explains their decisions clearly. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a director and the chief global strategist at the Lex van Dam Trading Academy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flat Rock Technology?

We hired Flatrock Technology team to build a bespoke online learning platform

What were your goals for this project?

Our goal was to have the first and best e-learning platform for retail traders and investors.

SOLUTION

How did you select this vendor?

I interviewed through my network, searched for developers online, and came across Flatrock Technology on a review website. I was pleasantly surprised with their professional handling of my inquiry.

Can you go into detail about the services they provided and the scope of the project?

They designed, developed, configured, and launched a bespoke front- and backend system that operates e-commerce, e-learning, database hosting, and voucher redemption. They also provide ongoing maintenance. We've updated the website many times to meet our changing business needs, and Flatrock Technology always offers cost-effective solutions, timely deliveries, and attention to detail. 

What was the team composition?

About 10 people were involved at the early stages, but professionals come and go depending on their skills. Our main point of contact is a stable project manager with whom we can communicate at any time. 

We met their teams in the U.K. and Bulgaria and were thrilled with every member. We've seen their team change, but every recruit is excellent. We're happy to see that their teams maintain Flatrock Technology's friendly, dedicated culture.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We run a successful e-learning and e-commerce website thanks to their work. Industry colleagues and partners have given the site positive feedback. It has run smoothly for over five years with only minor updates and fixes, which Flatrock Technology has executed without disturbing our day-to-day sales and business operations. More importantly, we sleep calmly at night knowing they always have our back.

How was project management arranged and how effective was it?

Their project management is impressive. They do a fantastic job meeting our needs and managing the work internally. No other service provider is so patient and wonderful. We have direct access to our project manager and their team, who always help in a timely manner. Flatrock Technology treats every urgent situation as a priority and solves them in the blink of an eye. 

What did you find most impressive about this company?

They're the most reliable, knowledgeable team of experts I've ever encountered. They're also humble, which makes them an absolute pleasure to work with. They explain the technical aspects of their decisions patiently, and we always work out a reasonable solution together.

Are there any areas where they can improve?

Life is a learning journey for all, and they're professionals who continuously learn, reflect, and improve. All I want is for their team to stay at the forefront of the services they offer.

5.0
Overall Score You'll be lucky to have them!
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Service Station Operator

“They were very focused on meeting our needs and delivering everything on time.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. - May 2018
Project summary: 

Flack Rock upgraded the existing software (which they had developed) from the on-premise version to the Cloud version. The tool enables sharing of planograms with retail stores.

The Reviewer
 
51-200 Employees
 
United Kingdom
Marcos Costa
Project Manager, MRH (GB) Ltd.
 
Verified
The Review
Feedback summary: 

Flat Rock delivered the product on time and on budget, addressing any issues immediately. Competent and professional, they gave their full attention to the project, while their competitive rates and excellent project management skills made them a go-to partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at a large petrol stations operator. We have about 500 stations across the United Kingdom.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We wanted to upgrade the software that Flat Rock developed for us years ago, so we reached out to them again.

SOLUTION

What was the scope of their involvement?

Petrol stations have convenience stores and we provide those shops with planograms that help them distribute their product on the shelves. The tool that Flat Rock developed enables us to communicate with our retailers and keep them up-to-date with the requirements. For this project, they upgraded the software–from the on-premise version to the Cloud version with the same functionality.

What is the team composition?

They're a small team based in Bulgaria, so I mostly worked with their project manager.

How did you come to work with them?

The relationship started before I joined the company. Flat Rock developed the first version of the product in 2009.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

The project started in January 2018 and it ended in May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered everything we had requested on time and on budget. We're very happy with the results.

How did they perform from a project management standpoint?

Our dedicated project manager did a great job, so I didn't have to be involved in too many details. We usually used email and phone to communicate, and they also provided us with weekly reports. If we had any issues during the testing phase, they addressed them quickly.

What did you find most impressive about them?

Being a small company, they're very cost-effective and able to give one-on-one attention to their clients. Also, their technical team is very competent. 

Are there any areas they could improve?

They didn't keep any documentation from the time they developed the original tool, so they had to train their team internally to understand the software. It was more of an internal issue for them, so they didn't charge us for that.

Also, their team is quite small, so there was only one person who interacted with us. We were OK with that, but I was concerned there could be a problem if that person got sick.

Do you have any advice for potential customers?

They're very competent and do an excellent job. They were very focused on meeting our needs and delivering everything on time.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

E-commerce Dev for Travel Bicycle Retailer

"There is a high degree of professionalism in the team, and they always go the extra mile to complete a task."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2011 - Ongoing
Project summary: 

Flat Rock Technology created and deployed a B2B e-commerce site, and continues to maintain the site through updates such as integrating APIs and developing software to help with country-specific regulations.

The Reviewer
 
51-200 Employees
 
Greenford, United Kingdom
Duncan Minchin
Head of Digital Technology, Brompton
 
Verified
The Review
Feedback summary: 

While there have been a few missed deadlines over the years of working together, Flat Rock Technology is communicative and sets realistic timeline expectations. Their professional team consistently delivers top-quality code that has resulted in increased sales revenue opportunities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of digital technology at Brompton Bicycle Manufacturer. We sell urban bikes that can fold because or their unique design. We ship to 42 different countries and build about 45,000 bikes a year. My primary role is ensuring day-to-day IT functionality and strategically managing the e-commerce site for our trade customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We initially need help setting up our B2B e-commerce site, and now leverage Flat Rock Technology’s support for site improvements and additions.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology has been a long-standing, reliable supplier for us. Initially, they were brought on board to open up a B2B e-commerce site—a trading platform for our dealers around the world. They set up that platform, as well as developed a configurator for users to customize their bikes and place their order.

That project began with a requirements capture, followed by design sprints where they designed the system for usability. They developed it, tested it, released it, and now they handle ongoing improvements as the business changes.

They have also worked on integrating with different systems that we use, such as APIs. We have a click and collect channel, meaning customers buy the bike online and pick it up later with the closest brick-and-mortar dealer. Flat Rock Technology developed and implemented that technology.

After an order is placed, the dealers, the customers, and ourselves receive a notification. It informs us that there is an order, lets the dealer know when to expect delivery, and gives the customer materials like an owners manual. These orders can come from customers wanting bikes, or dealers ordering new parts, so it has to deal with pretty vast and complex business knowledge.

Currently, Flat Rock Technology is developing software that will help us meet country-specific regulations, so that we can expand our click and collect channel. They are also assisting us with an ERP transformation, changing how our e-commerce platform communicates with our internal systems.

What is the team composition?

We have a technical project manager who we communicate with anywhere between a day-to-day to weekly basis, depending on the workload. He then works with his own internal team of developers.

How did you come to work with Flat Rock Technology?

They went through a selection process with a few other agencies and came out on top based on their technical skills and cost. They were competitive when it came to the balance of their cost and quality. Additionally, their CEO had relevant experience and wanted to work closely on the project.

How much have you invested with them?

We’ve spent about $150,000 a year since 2011, which totals around $1 million.

What is the status of this engagement?

We first began working together in June 2011, and while our initial work together is done, they are still providing ongoing updates and improvements, as well as expanding our click and collect channel.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our initial objective of eliminating the manual input of sales orders into our ERP system was met, which enabled our sales team of ten members to take on other tasks. By opening up new channels, we have increased our sales revenue opportunities exponentially.

How did Flat Rock Technology perform from a project management standpoint?

A few times there has been a bit of a language barrier, but the project manager has always been able to act as a good liaison between the teams. Ultimately, that has helped us because it has forced us to be more descriptive about our goals and requirements. The project manager either comes directly to our office, or speaks with us over Skype, and we speak on an at least weekly basis.

Any time that they won’t meet a deadline, they approach us instead of waiting for us to ask, and always try to resolve hurdles in the best possible way. I’ve been very happy with them as a supplier and with their project management.

What did you find most impressive about them?

There are several things that impress me about them. On the management side, they are good at setting expectations—specifically when it comes to timelines—and either meeting or exceeding them. Additionally, they consistently deliver high-quality code. I think that is what separates them from their competition. There is a high degree of professionalism in the team, and they always go the extra mile to complete a task.

Are there any areas they could improve?

I have high expectations of being up to date on the project’s progress—ideally I would have real-time feedback—and Flat Rock Technology didn’t always meet those expectations from the administration side. I would have liked to be able to log on at any time to see what ticket the developer was working on, and my only criticism is that they were a bit slower than I would have like with updating that documentation.

Do you have any advice for potential customers?

I would suggest establishing a structure for the working arrangement at the start of the project. Setting up standards that benefit you and the project overall will ensure the success of the engagement. I have full confidence that Flat Rock Technology will meet or exceed expectations as long as clients detail them ahead of time.

I would also say that their team is skilled and talented, so it’s worth it to invest in a technical manager and a QA tester, and really listen to their advice on timelines and updates.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Global Intelligence Platform

“They listen to us and do their best to meet our needs.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2017 - Ongoing
Project summary: 

Flat Rock Technology designed a corporate WordPress website, adding multiple pages, an application form, and a call to action.

The Reviewer
 
11-50 Employees
 
Brighton, United Kingdom
Amelia Green
Marketing Associate, Wilbury Stratton
 
Verified
The Review
Feedback summary: 

The internal team is happy with the design and the customer service they’ve received. Responsive to feedback, Flat Rock goes above and beyond to meet all needs, while their personable approach and flexibility make them a go-to partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing associate at Wilbury Stratton.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We were looking for a company to redesign our website.

SOLUTION

What was the scope of their involvement?

We wanted to have a corporate WordPress website with multiple pages, a clean application, a menu bar, and a call to action. We had a few meetings with Flat Rock and explained to them what we were needed. After that, they started designing our new site.

What is the team composition?

I mostly work with Miroslav Kuzmanov (Project Manager, Flat Rock Technology) and one other member of their team.

How did you come to work with them?

The relationship had already started when I joined the company.

How much have you invested with them?

We've spent about $4,000.

What is the status of this engagement?

We started working with them in August 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm happy with the designs they've sent us. They're responsive to our feedback and work quickly to implement changes.

How did they perform from a project management standpoint?

They send us weekly reports and always make sure we understand what they're working on.

What did you find most impressive about them?

We appreciate their level of engagement. They listen to us and do their best to meet our needs.

Are there any areas they could improve?

I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer