Software, Cloud and Outsourcing Solutions

Flat Rock Technology is a leading software development company that serves as a reliable partner to businesses since 2008. We offer software development, cloud management and outsourcing solutions to all-sized companies around the world.

Our company operates from four locations - London, Amsterdam, Varna, and Tbilisi and unites more than 170 highly skilled professionals. Our people, location and structure allow us to offer an integrated approach and deliver exceptional results at every stage of the project.  

At Flat Rock Technology we are dedicated to helping businesses grow and achieve their objectives. Our thorough approach guarantees the success of your project. We cover the whole life cycle of the project, from detailed research to bespoke implementation and exceptional support.  

We thrive for excellence and are constantly working on updating our knowledge and services. We are proud to demonstrate our expertise and awards we have earned during our journey.   

  • Microsoft's Gold Application Development Competency  
  • Microsoft's Gold DevOps Competency  
  • Microsoft's Gold Data Analytics Competency  
  • Microsoft's Silver Cloud Platform Competency 
  • Clutch Award: Top B2B Provider of Custom Software Solutions, 2019  
  • Clutch Award: Global Leader in Custom Software Development, 2019  
  • ISO 27001:2013 Certification 
  • ISO 9001:2015 Certification 

For us, every new project is a challenge to create something unique, exceptional and succeeding for our clients.  

We would love to hear about your project!  

https://www.flatrocktech.com/contact-us 

 

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
London, United Kingdom
headquarters
other locations

Portfolio

Triple Jump Technologies Image

Triple Jump Technologies

Triple Jump Technology is a leading provider of real-time venue management technology that delivers business solutions to the marketing team and finance operators in sports venues. Its real-real time venue system provides data analytics for transactions, attendance, and revenue, management of inventory, digital marketing and mobile connectivity across multiple

venues. It offers cross-platform integration capabilities that serve to improve ROI. 

The RTVM platform that Flat Rock Technology created for TJT aggregates, sorts and manages information from retail technologies and integrates crucial real-time operational & consumer data. The Big Data functionality provided in the RTMV platform is supporting the venue in understanding and developing its commercial performance, analyzing trends and the relationship between business entities.   

Technologies: Entity Framework 6, .NET 4.0 / 4.5, MVC 4,5, HTML 5, CSS3, MSSQL, JavaScript, jQuery, Backbone js, knockout js, NServiceBus, Web API, WCF. 

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Book A Classic

BookAClassic is a platform for car enthusiasts who are passionate about classic cars. The platform has a system operating and serving clients in 37 countries. Before approaching us, the system had 37 individual instances of CMS, working independently without the possibility to share the information among themselves.  BookAClassic needed a modern, flawless CMS system that would allow easy management.

Flat Rock Technology designed and developed bespoke WP instance and upgraded it to suit their needs better. While redesigning, we reduced the number of instances and allowed data sharing.  Apart from the CMS that allows management of 37 countries, we created functionalities such as instant price calculation, booking, and submission of vehicles to be listed on the platform.

Technologies: Laravel, PHP, WordPress, VueJS, Tailwind CSS, Apple Maps, Google Cloud Services, Cloudflare

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Wilbury Stratton

Wilbury Stratton is an international executive search and competitive intelligence firm providing world-class research and enabling companies to make informed executive-level decisions. With its online pipeline program clients can manage large and complex talent pools, view talents, analyze structures and expertise and build talent pipelines seamlessly and effectively.

Flat Rock

Technology created the corporate website, WordPress admin panel and online pipelining portal for Wilbury Stratton. The portal's core features and functionalities include market and competitor intelligence, perception analysis, executive search, leadership risk mitigation, talent intelligence, mapping and pipelining, and diversity benchmarking. 

 

Technologies: Ubuntu 16.04 running Nginx 1.10.3, PHP 7, MySQL 5.7, jQuery, Symfony 3.3, WordPress 4.9.6 

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Policy Wallet

Policy Wallet is an iOS and Android mobile application allowing the AJG customers to add and manage their insurance policies quickly and easily. The application was created for Arthur J. Gallagher & Co. a US-based global insurance brokerage and risk management services firm, which is the third-largest insurance broker in the world.  

  

Flat Rock Technology created iOS and Android mobile applications with the purpose to make it easy for users to manage their insurance policies. The user is able to select from a variety of insurance types and categories and add a different level of details for their policy. The application also reminds about policy expiry and allows for a quick quote request for a new one. 

 

Technologies: 

Back-end: PHP, Symfony, MySQL, RedHat.  

iOS: Swift 3.3, VIPER, Alamofire, Firebase.  

 

Android: RxJava, Retrofit, Dagger 2. Firebase. 

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Motor Fuel Group

Motor Fuel Group (MFG) is the UK's largest independent forecourt operator. It operates over 900 stations under the well-recognized brand names such as BP, Esso, Shell, JET and Murco fuel brands. The client approached us with the request to design a sales reporting and information distribution system that would also allow system administrators to assign tasks and send personalized messages to

the specific users.  

 

Flat Rock Technology created the daily reporting system "Orange." To meet the huge demand for system resources and database capacity, we built the scalable cloud solution, which can adjust itself based on system load. "Orange" allows system management, daily reporting, system document, tasks and messaging distribution, permission-based access management, multi-Language management, and auto-populated Daily reporting. 

Technologies: MVC, Azure Technology, .Net Core, Entity Framework Core, DAPPER, CQRS, MSSQL Server, RESTful API, JWT + oAuth2 

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gotikket

Gotikket is a custom web and mobile platform for booking bus tickets for national and international travel. It connects bus companies to the customers and is an all-in-one solution for the travelling needs for both local and international travellers. It is a powerful, secure and easy to use platform that enables customers to purchase bus tickets on desired existing routes in the country or

internationally at any time, even before boarding the bus.   

Flat Rock Technology created Gotikket with user-friendliness and usability in mind. We developed the admin portal and API for multiple bus companies to place tickets effortlessly. With the custom design and UX, our team made sure that the platform is intuitive and easy to use.  

Technologies:   
Android:  Kotlin, Firebase, Android Architecture Components, Paging Library, Navigation Library, Dagger, Retrofit, Espresso, Mokito, Fresco  

iOS: Swift 4, MVVM, RxSwift, RxCocoa, RxAlamofire, RxReachability, Core Data, Crashlytics  

BE: PHP 7.2, Laravel, MySQL  

Admin Panel: Laravel Nova  

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Phone Number Connector (PNC)

AudioCodes Ltd. is a leading provider of advanced communications software, solutions and products for the digital workplace. With the wide range of innovative products, it provides, AudioCodes enables global enterprises and service providers to build and operate all-IP voice networks for hosted business services, contact centres and unified communications.  


Flat Rock Technology developed a self-service online portal Phone Number Connector (PNC) that offers developers and companies an instant telephony-to-bot connection. The platform is cloud-based and uses 3rd party integration that enables end-to-end user flow. The user-friendly, self-service portal supports multiple bot frameworks from different providers under the same PNC account and provides scalable and flexible solutions. Users can acquire all phone numbers online, use built-in text-to-speech and speech-to-text capabilities and add and modify features.  


Technologies: ASP.NET Core, Azure Technology, React + Redux, Entity Framework core, Dapper, ASP.NET Web API, Custom oAuth 2+JWT, Swagger 

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Brompton

Brompton is the biggest bicycles manufacturer in the UK that operates since 1975 and builds over 50,000 bikes a year. Brompton needed a quick, modern and reliable platform that would allow manufacturers and dealers to customize their bicycle. 

Flat Rock Technology created a

bespoke custom web application and extranet system that allows the company to sell its bicycles via their distribution worldwide. Distributors and dealers of the bikes use a streamlined Extranet system to place their orders that feature multiple profiles and allows dynamic management of data including accounts, users, and orders. The system allows full customization, data management and a brand-new diagnostic tool for electric bikes.  

Technologies:  ASP.NET Framework 4, HTML 5, MSSQL, CSS, JavaScript, jQuery, Angular JS, RESTful WCF Services. 

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Lex Van Dam

Lex Van Dam is the world-class trader for whom Flat Rock Technology developed a website and a training academy. The academy allows people of all backgrounds to learn about financial markets, stocks and trading. It is designed and developed to provide an unbiased financial education that empowers people to make the best financial decision. 
 

The trading platform is tailor-made to meet the needs and expectations of the end-users. The platform is user-friendly, easy to navigate and use even for the new users. All the users need to do is to register and choose the desired program. After which they will receive videos and documents, describing how to buy and sell stock properly, and at what time to earn the most profit.   

Technologies: PHP, MySQL, HTML5, CSS, JavaScript, jQuery, Groupon Integration. 

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LabWorm

LabWorm is a social network and a tool aggregator for scientists and biology enthusiasts. It is a platform where users can share and download scientific tools freely. The network allows users to stay updated, receive the newest and most relevant tools for their research in the field of Biology, Microbiology, Bioinformatics and Genetics.  

Flat Rock Technology created a platform for LabWorm to help it reach its aim: challenge the traditional way of doing scientific work and give power back to the scientists in the lab. The platform allows users to log in via Facebook or Twitter, start discussions, upload, rate or download tools and follow others. The platform is constantly upgraded by Flat Rock to add the latest and more valuable features. 

Technologies: PHP, Laravel Framework, Standard FE Technologies, (HTML5, CSS3, JS, etc.), BackboneJS, AWS (EC2, S3, and RDS), Python, NodeJS, Grunt, Sass for FE Building, Other 3rd Party Services, Integration. 

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Doppio

Doppio is a coffee beans supplier offering exclusive Italian coffee beans that suit all tastes. It was essential for Doppio to update its website to keep up with the latest trends, have a modern and simple website that provides e-space for offering coffee brands and equipment just a click away.  

Flat Rock Technology has designed and developed a website with a simple, yet modern and elegant interface. Our team has implemented the e-commerce platform with a responsive design theme, chosen by the client and customized further to his specifications to make the website easy to use. Clients, coffee shops or coffee equipment manufacturers can easily find everything they need on the platform and purchase it with the simple and fast checkout process - available for both registered and guest users. 

Technologies: Magento 1.8.1, PHP5, CSS, JavaScript, jQuery. 

 

 

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Purify Digital

Ella is a chatbot created for Purify digital to help its team in their intense daily agenda. It serves as a virtual account manager, assisting to the clients of Purify Digital regularly, to ensure that they do not miss any wish lists or new offers from the publishers and advertisers.  

Flat Rock Technology created a chatbot that would allow Purify Digital to automate the company processes, create a back-end system that enables data access for configuration, extraction and analysis, and with it streamline their operations for the maximum efficiency. Always available and accurate, Ella is a powerful tool for optimizing brand-to-customer communication, while reducing costs and resources.  

Technologies: JQuery, VUE.JS, MS SQL, EF, MVC 5, MS bot Framework. 

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MRH Retail

MRR is the UK's leading independent service station owner and operator, with over 450 company-owned service stations in its portfolio. The company approached us with the need to find a modern and efficient solution for communication retail operations information to a wide network of parties.  

Flat Rock Technology developed a custom platform, RITA (Retail Information & Template Access) an intranet/extranet secure web database application. The platform supports the distribution and flow of information and documentation to their retail sites.  It covers user management, Document processing, store management to control fascia and retail display on a store-by-store basis, Warranty and maintenance tracking for in-store point of sale and display equipment, News and FAQ sections, ticketing module, reporting issues and reports management. 

Technologies: ASP.NET 3.5, LINQ extensions, MS SQL 2008, AJAX, HTML, CSS. 

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My Happy

My Happy is a mobile application that provides space where users can create inspirational visual messages and send them to their friends or loved ones to brighten up their day. It was created to help people share a little bit of happiness everywhere to inspire others and spread the power of positivism.  

Thanks to the user-friendly

design and simple navigation, it is very easy to use the app.  Users can register with a simple, quick and easy registration process and start creating their visuals. On My Happy app, inviting your phone contacts is just a tap away. The app has a huge database of predefined pictures, fonts, and messages. Users can use them to create their inspirational visuals or create a completely custom one.  

Technologies: Java, Objective - C, Android Studio, Xcode, XMPP, PHP, Laravel, MySQL, HTML, CSS, JavaScript, jQuery. 

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Toptask

TopTask is a mobile application that connects students from around the world with the people who need assistance in the field of tutoring, languages, child care, office work and much more. It enables students to find the perfect task-based work for themselves based on their preferences and abilities.  

Flat Rock ensured that the app

is equally easy and comfortable to use for students and employers. Both parties need to go through an easy and quick registration process and create their personalized profiles. The app includes an option to chat, so students and employees can easily contact each other. The comprehensive app has all features to ensure that both parties will reach their objectives in a few simple steps.  

Technologies: Java, Objective - C, Android Studio, AFNetworking libraries, Xcode, Volley, Git. 

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Sharkhire

Sharkhire is an online assessment system for human resources companies and agencies that are interested in tracking and comparing their employees' performance and skills. It is an effortless and timesaving way to compare job candidates and employees' performance and is the perfect tool for any researcher, analyst, or HR manager.  

Flat Rock Technology designed Sharkhire web application with flexibility, security and ease of use in mind. The web application does not need any installation and is available 24/7 anywhere.  Sharkhire offers instant analysis of the results, reduces employee turnover and helps increase employee satisfaction. 

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SportScore

SportScore is a mobile app designed for football fans around the world to check the real-time football scores instantly on their phone or smartwatch. It allows you to track every football game as well as its results live through a simple interface, designed to share the most valuable information about matches with its user. 

Flat Rock

Technology designed SportScore to be user-friendly and responsive. While using it, the user's phone and watch will communicate seamlessly, so they can be up to speed on any device of their choice and convenience. Users can subscribe to a match or a club of their choice and get instant notifications to never miss out on the scores. Users can install the app and sign up instantly with no hassle, to follow current, past and future matches.  
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Contact Master

Contact Master is a mobile application tailored to professionals to digitize and organize all of their business cards and save time for what it is needed for – making partnerships and doing business. Users can open the app, scan the business card and see the scanned contact info in seconds. It splits out first and last names, email address, position, company, phone, etc.  


Flat Rock Technology ensured to create an app that is comprehensive and includes all features needed to make networking easier than ever. It is easy to use, effective, and genuinely intuitive. Users can easily filter and search for specific people, position or firm within the contact list and send them messages in a few seconds. With it, users can set reminders, send meeting requests and include voice comments and attachments to contacts. 

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Insurance Vault

Insurance Vault is an Android and iOS application that allows you to quickly and easily store and manage your insurance data starting from policy details and personal contacts, to images and documents. Through a simple and modern interface, you can add and browse all your insurance forms. Reminders are available and adjustable according to the user preferences, and they pop up at the

insurance due date. 

Flat Rock Technology designed the app to include all the necessary insurance information and features, and at the same time, to be intuitive and easy to use for every user. Users can log in via email or Facebook, make an emergency or broker quick calls, request for a renewal quote, set reminders, upload copies of insurance documents and put an unlimited number of insurances under each category.  

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AppBazzar

AppBazzar is an AppWall, a digital marketplace that features a beautiful and efficient way for consumers to view and research top-ranked apps in one place with fresh content that is continuously updated in response to consumer feedback. The latest version allows you to view top apps from top brands across all categories in a single marketplace. AppBazzar helps users to discover the latest

and most talked-about apps for iOS and Android. 

Flat Rock Technology the Appwall with a new, special design that will make users conversions rocket to the skies. Due to the transparency of AppBazzar’s workflow, optimization of traffic is now acquired effortlessly and targeting by device and geo is just a couple of clicks away.  Users can have pop up banners adjusted to your CPA or CPL needs and manually delay the initialization of an offer or set the end date of its visualization

Reviews

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Software Development for Computer Software Startup

"Flat Rock’s ability to grasp what we want to do and implement it quickly is really impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

A computer software startup brought Flat Rock on to develop their software. The team based the solution on Azure and used PHP. They’re currently providing ongoing services.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Andy Thompson
Founder, Triteria
 
Verified
The Review
Feedback summary: 

Though the platform just launched, internal stakeholders are pleased with the team’s work, noting their attention to detail and technological expertise. Flat Rock’s ability to iterate, collaborate, and deliver set them apart from their competitors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Triteria, a computer software startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

I came up with a concept for a piece of software. I turned to Flat Rock to develop that concept.

SOLUTION

What was the scope of their involvement?

I approached Flat Rock with a written scope and some wireframes I’d drawn up, and told them I was looking to build a web-based application. The team worked on the front- and backend development, and had some free hand in design as well. 

The team came up with the entire solution, based on Azure, along with several other technologies including PHP.

What is the team composition?

I flew to their offices at the start of the project, and interfaced with about seven people. After that, I sort of left them to it. I have a direct contact with a project manager and don’t really speak with anyone else.

How did you come to work with Flat Rock Technology?

We’ve had a professional relationship for about 10 years now, from when I worked with them in a different role. They were the first company I thought of to help me develop the concept.

What is the status of this engagement?

We’ve been working together since January 2019. They built it over about six months, and we’ve spent the last six months iterating and developing further.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We just launched a couple of weeks ago, so it’s too early to speak to the success of Flat Rock’s work. However, throughout the project, they’ve delivered everything we’ve asked for. They’ve gone about the project extremely professionally and iterated very quickly. 

How did Flat Rock Technology perform from a project management standpoint?

We communicate almost entirely through email. On their end, they use ticketing systems and other project management tools on their end. On my end, I typically take screenshots of what I’m working on and send it to them through PowerPoint with comments and requests, which they deal with accordingly.

What did you find most impressive about them?

Flat Rock’s ability to grasp what we want to do and implement it quickly is really impressive. It was a rather complex piece of software, and trying to explain it in written form has been complicated. Very rarely has the team misunderstood what we’re trying to achieve. 

Are there any areas they could improve?

There’s nothing that comes to mind. Any mistakes we’ve had in the project have been due to miscommunications on our side. They’ve responded well to any changes in direction throughout the entire collaboration.

Do you have any advice for potential customers?

Go and visit them if you can. A lot of what we’re doing is highly detailed and needs a lot of interaction, so it will be helpful.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot Development for Telecommunications Company

"Flat Rock takes us very seriously as a customer."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Ongoing
Project summary: 

Flat Rock Technology was brought on board to provide development resources to a telecommunications company. Using Google Dialogflow, the team is currently building a chatbot service.

The Reviewer
 
1,001-5,000 Employees
 
Tel Aviv, Israel
Cobi Gurievsky
Director of SaaS, AudioCodes
 
Verified
The Review
Feedback summary: 

The team delivers a level of professionalism and technical skill that internal stakeholders are pleased with. Flat Rock Technology is personable, provides high-quality deliverables, and works to continuously improve.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of SaaS for AudioCodes, an international telecommunications company. My team is currently developing a new SaaS product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We have a large team of engineers, but we needed more resources for a rapid solution project we had. We hired Flat Rock to help us enable voice technology for a chatbot.

SOLUTION

What was the scope of their involvement?

The Flat Rock team set up our entire SaaS system. We created the PRDs and requirements for the team to work from beforehand, including graphics and UI. The solution enables developers, customers, and businesses to purchase a virtual telephone number, which is then connected to a chatbot. The process is voice to bot, rather than texting or typing. The team used Google Dialogflow to help build the web app.

What is the team composition?

Miroslav (Project Manager) was our main point of contact, and we also worked with about six other developers.

How did you come to work with Flat Rock Technology?

One of our executive managers recommended them. We brought them in and had a few meetings, and ended up being impressed with their experience. The team was competitive, responsive, and understood what we wanted to do, so we decided to partner with them. 

How much have you invested with them?

We’ve spent around $30,000 so far.

What is the status of this engagement?

The project began in November 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Flat Rock has definitely done a lot of the heavy lifting for the project. They’ve offered very professional services. We’re satisfied with the overall quality of their services. 

How did Flat Rock Technology perform from a project management standpoint?

They know what they’re doing when it comes to project management. They’re smooth and professional, always giving us quick responses. They’re a team of creative thinkers who like to think outside the box.

What did you find most impressive about them?

Flat Rock takes us very seriously as a customer. They make themselves available to us, which is something we don’t always get from other providers. It’s been a great relationship.

Are there any areas they could improve?

They’re always improving on their technical skills. Our engagement has been really smooth so far.

Do you have any advice for potential customers?

It’s really important to have a locked-in PRD. Know how your UI is going to be laid out. Also, understand that there will be a lot of surprises that neither you nor Flat Rock will be able to predict, and be prepared to be flexible, patient, and understanding with those additional hours.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always on time.
  • 4.5 Cost
    Value / within estimates
    We’re getting value for our money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already done so.

App Development for Insurance Broker

“Their project lead did a very good job bridging the gap between their developers and our team.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Flat Rock Technology developed a password-protected iOS/Android app. Supporting an insurance broker, the app enables users to upload documentation and request a quote based on their policy.

The Reviewer
 
10,001+ Employees
 
United Kingdom
Colin Nicholson
Digital Manager, Gallagher
 
Verified
The Review
Feedback summary: 

The app performs as required and built-in analytics tools indicate the app’s success. While Flat Rock Technology’s team was reliable and innovative, their leaders fostered communication between the client and development teams. Despite being based abroad, there weren’t any language barriers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital manager for an insurance broker. Though our offices are based in the US, I work from our UK office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We hire Flat Rock Technology to expand our digital footprint and develop a mobile app.

SOLUTION

What was the scope of their involvement?

They built us a mobile app for iOS and Android. When users first load the app, it will provide instructions that they can click through. After providing a secure login and password, users can enter policy information, upload documents and photographs, and can contact us via screen to request a quote.

What is the team composition?

Our initial discussions were with their CEO, and we discussed the contract with their financial officer. Then we had a project lead, a product development lead, a senior developer, another developer, and testers.

How did you come to work with Flat Rock Technology?

We found them online, and they had already built a mobile app that was very similar to what we wanted to create.

How much have you invested with them?

We spent between $100,000–$200,000.

What is the status of this engagement?

The project lasted from 2016–2018, but we’re still in contact for maintenance and minor issues.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered everything as we expected. We use Google Analytics to track the app's success. Using the admin facility Flat Rocks Technology. Built for us, we’re able to monitor the number of policies uploaded, users, and the number of quotes we received.

How did Flat Rock Technology perform from a project management standpoint?

Their project lead did a very good job bridging the gap between their developers and our team. Many of their teammates were based abroad, but communication wasn’t an issue. They were constantly in contact with us, and they spoke very good English. Sometimes they weren’t available on national holidays that we don’t celebrate, but overall, they were very helpful.

What did you find most impressive about them?

 I was impressed by their experience and ability to come up with innovative ideas.

Are there any areas they could improve?

Although our communication was very solid, I wish they had a local office where we could meet face-to-face.

Do you have any advice for potential customers?

We’ve learned that it’s easier when you’ve already scoped out your work properly. Decide what you want to do before your engagement starts and provide your project requirements up front.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Financial Risk-Reduction Firm

"Flat Rock Technology is highly aware of the importance of meeting our targets, and we haven’t missed any so far."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
Project summary: 

Flat Rock Technology provides ongoing development resources and support to build solutions for a firm’s third-party clients. They’ve helped create cloud databases and interfaces, among other projects.

The Reviewer
 
11-50
 
United Kingdom
Lior Koskas
CEO, Digilog UK Ltd
 
Verified
The Review
Feedback summary: 

The team’s deliverables meet all requirements in every development phase. Flat Rock Technology provides timely work and top-notch project management. Their resources’ capabilities fall in line with expectations, and their reliability further ensures a continued working relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Digilog UK, a company specialized in utilizing and deploying voice risk analysis technologies in various behavioral analyses for the purpose of fraud prevention and detection. We mainly operate in the financial services sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock?

Flat Rock Technology has an amazing team of developers that can help us with our technological work very quickly. Our clients usually require bespoke solutions that can be deployed with their legacy systems. We needed resources to address requirements from specific clients, and Flat Rock Technology not only helped us find the right team but also to understand what’s required to develop the product within time and budget. Flat Rock Technology has been our partner for almost three years.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology has given us two lines of service. The first line of support is internal and for simple issues. They provide a second line of support for whatever is needed around our technology. For tasks that are a bit more complicated or that require integration, Flat Rock Technology will develop, help us integrate, or support us in resolving issues around the solution.
 
The main area of our relationship with Flat Rock Technology is the continuous development of the application—anything to do with databases, interfaces, cloud databases, and so on. Flat Rock provides these services on an ongoing basis.
 
Since November 2018, we’ve broken our scope into various stages and phases of development, each one with a list of tasks to achieve, from integrations to UI development, databases, and cloud servers.
 
We customize our systems for specific clients, based on their specifications, and we make sure we’re in line with whatever technology’s in the market. We always have to keep updating and improving on this. It’s a never-ending process. We use Flat Rock Technology for all tasks of this kind. They have the expertise, the knowledge, and the people, and they’ve done a fantastic job so far, so we’ll continue to use them on future phases.
 
What is the team composition?

Roussi (PMO Lead, Flat Rock Technology) is our account manager and main point of contact. We do visit Flat Rock Technology sometimes to meet more people from the team, including the developers and the QAs. However, we go to Roussi for everything we need, and he delegates it down internally. 
 
How did you come to work with Flat Rock?

We did a lot of research before deciding on Flat Rock Technology. The team ticked all the boxes for our requirements, and we knew their capabilities well before starting any work. 
 
How much have you invested with them?

It’s in the hundreds of thousands of pounds range. It’s been a very high investment from our end. 
 
What is the status of this engagement?

Our collaboration with Flat Rock Technology started in February 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have development cycles that end with a feedback and review section during a site visit. Flat Rock Technology gives us all the mechanisms and safety nets we need at the end of a phase to ensure the quality of the outcome. Even if something doesn't work quite right—as we would expect with any technology development—the team is always there to rectify it. We only came across this once, and they addressed those issues reasonably quickly.
 
We have a scoping session for every phase with Roussi and everyone else relevant to the job. We will outline the project and receive from them a timeline and a project plan that breaks down all the dates and what will happen at each stage. We can then evaluate our status within the project as well as add and subtract things. As we get closer to the end of the phase, there will be some mechanism of review and summarization before we move into the next stage.  
 
We’re now at the end of phase three, and we’ve already gone through a couple of very long phases. It’s worked very well for us.
 
How did Flat Rock perform from a project management standpoint?

In our development cycles, we utilize target dates, but they are very much dependent on client information. Once that information is there, however, it’ll usually only take us a week to meet all the targets required. It’s crucial for us to meet the deadlines that we communicate to our clients and ensure that they see the results we promise. 

Flat Rock Technology is highly aware of the importance of meeting our targets, and we haven’t missed any so far. We’ve shifted some deadlines between us because of factors out of our control, but Flat Rock Technology is generally exceptionally well managed.
 
We use Jira for the project outline and timeline, and we mainly communicate over the phone, Skype, and video conferencing. We also have face-to-face meetings once every two months or so. It’s always easier to go through the details and address the issues that may come up when we’re in front of someone. After that point, we’ll use email as the main line of communication between our teams.
 
What did you find most impressive about them?

Flat Rock Technology has various departments with different capabilities. The best thing is to work with someone who has access to each department and can delegate the work within the timeframe and scope. We don’t have to get involved with the work; we just see the end products.
 
Are there any areas they could improve?

I don’t think so. Ever since we started working with Flat Rock Technology, we knew what their capabilities were and what they could do for us. There have been no surprises or disappointments during our three-year relationship.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Dev for Investment Company

"Their post-production support is as good as the actual work, and that’s been quite important for us."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Apr. - Oct. 2018
Project summary: 

Flat Rock Technology developed a database for a private art collection. They built the system using content from a previous iteration. The team provides ongoing maintenance and support.

The Reviewer
 
1-10 Employees
 
United Kingdom
CEO, Independent Real Estate Company
 
Verified
The Review
Feedback summary: 

Flat Rock Technology responded quickly to every request, even when dealing with a time zone difference. Transparent and professional, the team handled issues of all sizes and always gave clear timelines. They were flexible and accommodating, especially regarding payment plans.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m self-employed, as is my colleague. We work for the chairman of an independent investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We hired them to create a database for our employer’s personal art collection. We had initially hired another company to make a bespoke database, but they didn’t have the proper developers in-house. We eventually decided to find another company because maintenance was becoming too difficult.

SOLUTION

What was the scope of their involvement?

We started the partnership by sitting down with Flat Rock to discuss the nuances of the database. We had them complete some smaller tasks to gauge their competency. The actual redevelopment of the database didn’t happen until further down the line.

Flat Rock took over the system and made sure that it was running properly. They soon made it clear that the system was poorly written and that the code wasn’t going to sustain itself over time. After some negotiation, we decided to accept Flat Rock’s proposal to completely redo the system.

They set up a curatorial database that serves as a private, in-house system. We have an ongoing support and maintenance agreement, and Flat Rock continues to host the platform and troubleshoot as needed.

What is the team composition?

They assigned a project manager to us. Originally, we weren’t sure whether the contract was for a UK-based project manager or not, but it ended up that he was based here more permanently. Most recently, we’ve been assigned a kind of customer manager as well, and she has a colleague that assists us when necessary.

How did you come to work with Flat Rock Technology?

We were originally introduced to someone who’s no longer working at Flat Rock. Our old IT company had a change of ownership, and the person who originally developed the bespoke system recommended that we reach out to Flat Rock. The rep that we spoke to was very knowledgeable and gave us a detailed breakdown of the services that they offer. We built such good rapport with the rep that we only reached out to one other company.

 We didn’t have extensive knowledge of web-based platforms, but we felt that we didn’t have to shop around too much. We’re based in the UK, so the proposition of using a provider with very low comparative costs was attractive to our employer. Flat Rock was the best of both worlds. They were affordable but also had a London office. Although they’re based in Bulgaria, their proposal included a permanent contact in the UK, should we like one.

What is the status of this engagement?

We started working with Flat Rock in September or October 2017. We finalized the development plan in March 2018. I believe that development took about six months, including a three-month warranty period.

The warranty was quite useful for us in ensuring that the system did what we wanted it to do. We were able to make amendments within that time, as per the original scope.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Flat Rock delivered a scalable system that we hope to update in the future.

How did Flat Rock Technology perform from a project management standpoint?

There was a short period of time when our project manager had to return to Bulgaria, but that didn’t affect his responsiveness. He still got back to us within the same day. When he couldn’t give an answer, he would offer a detailed timeline to let us know that someone was dealing with the issue.

Now that the product is finished, our resource is somewhat less responsive, because most of our requests are less urgent. When we do have an important fix to make, they’ll typically get back to us that same day. Quite often, they can make small fixes within a couple of hours. They’re good about managing the time difference.

What did you find most impressive about them?

We’ve loved their can-do attitude and refreshing approach. Our previous provider could no longer offer support or a plan to deal with concerns that mattered to us. It got to the point where we could tell that it was a hassle to deal with us when we had an issue, particularly as we eventually found out they had no backup or record of the product’s code.

There were certain tasks that we couldn’t evaluate the complexity of because we didn’t have a background in IT. Despite this, Flat Rock handled every request in the same way. In other words, they never belittled our requests and were transparent with us if they felt that some tasks were relatively small or unimportant.

From what I gather, Flat Rock is still small enough that the people at the top are involved in most of their projects. Chris (CFO, Flat Rock Technology) is still copied on our correspondence, and this shows me that he’s committed to staying informed. They seem to be quite a cohesive company.

Aside from being a cohesive firm, Flat Rock was very flexible and accommodating. With my colleague and I, it was important that both of us could work from the office and at home, and Flat Rock was flexible around that. Also, our project manager was always reasonable in trying to get at what we wanted.

We needed to clarify some things with our project manager during the warranty period, and there was a bit of back and forth about what had been included with the original estimate. There were some instances where we had different perceptions about how things should be set up, and we struggled to communicate our concerns from an IT point of view. On the occasions when we were adamant about specific changes, they were accommodating. Our project manager and his team were understanding and open to negotiations.

Similarly, they were quite understanding about renegotiating our monthly maintenance. We were able to structure it so that we could pay quarterly or at six-month intervals. They’re a good company to work with from a maintenance perspective. Their post-production support is as good as the actual work, and that’s been quite important for us. Most companies don’t bother with maintenance after they’ve received their payment.

Are there any areas they could improve?

Ideally, we would’ve wanted to have a maintenance person that had been involved in the development, but the resource that we got was sufficiently updated regarding the work.

Do you have any advice for future clients of theirs?

It depends on the size of the company, but, if they have the time, it’s definitely worth it to have a face-to-face meeting, even just to present the requirements and to set up the workflow.

It’s important to get a feel for the project manager. Depending on the project, there can be a lot of things that Flat Rock can help with, and it’s a lot easier to get those things right from the beginning. That way, when you have an estimate drawn up, the actual desired outcomes will be made clear.

4.5
Overall Score There were a couple of misunderstandings, but Flat Rock was good about correcting them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We ran over the original timeline a bit when developing the database. We didn’t have a strict schedule, though.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    It would depend on the requirements, but I’d generally recommend them.

Online Portal Dev for Vehicle Booking Service

“…their range of different skills make it possible for us to do things we couldn’t do before.”

Quality: 
3.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

Flat Rock Technology custom-built a web platform from design to development, both frontend and backend.

The Reviewer
 
11-50 Employees
 
United Kingdom
CEO, Vehicle Booking Service
 
Verified
The Review
Feedback summary: 

Applying a wide range of skills, Flat Rock Technology’s outsourced support has shortened development phases and improved outputs. Ensuring consistent communication, they’ve been responsive, organized, and helpful, though some deadlines were missed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a platform for booking classic cars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We needed to upscale our development team and didn't want to hire internally. Instead, we wanted to work with a development house that would have all of the different skills we needed including design and frontend and backend development.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology built a custom web portal for us including design and development. We’ve also been discussing with their mobile development team.

What is the team composition?

We work directly with a project leader and the head of development.

How did you come to work with Flat Rock Technology?

My partner worked with the owner of Flat Rock Technology. We interviewed about five different companies and chose them.

What is the status of this engagement?

We started working with them in September 2017 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have several developers on their team which allows us to both upscale and work at a faster pace than we could with our in-house developers. The development phase has thereby been shorter for us since we are less dependent on one person. We have a team at our disposal and their range of different skills make it possible for us to do things we couldn’t do before.

How did Flat Rock Technology perform from a project management standpoint?

We communicate with them several times a day. We set up all of the tasks with their own message boards through which we can communicate. We chat and have regular meetings via conference call to go through tasks and prioritize them.

They’re quick to respond and willing to help in any way they can. Sometimes we would like them to be quicker in delivering on project tasks. It’s hard for me, without programming skills, to understand how many hours some projects take. I would like them to work faster but it’s simply not possible.

What did you find most impressive about them?

I haven't had much experience with other companies to compare with. I can say that, compared to what we could do before with in-house programmers, this works much better because we are less dependent on one person.

Are there any areas they could improve?

I'm sure there are but nothing comes to mind at the moment.

Do you have any advice for potential customers?

Organize your projects into small tasks so that it's easier to estimate time requirements and set goals with timelines. It will be easier for them to understand what you want and the projects will be more transparent.

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    We’ve had some challenges where deadlines weren’t met which created problems for us. The fault was on both sides because we didn’t break large tasks into smaller sprints that could be easier to manage and have achievable deadlines.
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Mobile App Dev for University Student Marketplace

“I've been in business for 20 years, and they're the best team I've worked with.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Jan. 2017
Project summary: 

Flat Rock Technology developed a native application for iOS and Android. They handled everything from architecture to functionality and oversaw the backend development.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Gregory Newman
Managing Director, S2DNT UK Ltd.
 
Verified
The Review
Feedback summary: 

The platform functions as expected, and the internal team is satisfied. Flat Rock Technology went above and beyond to deliver a high-quality product on time. Their expertise and exceptional communication skills made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director at S2DNT UK. We're a mobile and web platform that connects small businesses with talented students from London universities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

I needed a company to build our student-recruitment platform from scratch. I was looking for contractors because it was more cost-efficient than having a full-time team.

SOLUTION

What was the scope of their involvement?

We shared our ideas with them and they put together all the architecture and functionality. Then, they proceeded to deploy a native mobile app for iOS and Android. They handled all the development aspects, including the construction of the CRM, CMS, and APIs. Flat Rock Technology continues to manage our updates, so we don't need a full-time in-house technical team.

The app connects employers with university students across London. We screen and interview the students on our platform for easy recruitment. Employers then use the platform to give the best students tasks in the fields of research, design, and social media.

What is the team composition?

We usually worked with our project manager.

How did you come to work with Flat Rock Technology?

I met their managing director through common friends.

How much have you invested with them?

We spent about £140,000 ($183,000 USD).

What is the status of this engagement?

The project started in October 2015, and we went to market in January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked quickly and efficiently. They produced some very effective technology, and I'm happy with the results.

How did Flat Rock Technology perform from a project management standpoint?

The process was very smooth, and they sent us weekly updates. I've been in business for 20 years, and they're the best team I've worked with.

What did you find most impressive about them?

I can't really compare them. I've mentioned everything above.

Are there any areas they could improve?

I can't think of anything. From my experience, they're spot-on.

Do you have any advice for potential customers?

Be very clear about what you want to achieve and how you want to get there. Since I was the only one designing the system, it was easy to maintain clear communication, which made things so much smoother for everyone.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Learning Platform Development for Trading School

"They're the most reliable, knowledgeable team of experts I've ever encountered."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2012 - Ongoing
Project summary: 

Flatrock Technology designed, developed, and launched the front- and backend of an e-commerce and e-learning platform. They also offer ongoing maintenance and updates. 

The Reviewer
 
1-10 Employees
 
Gibraltar, Spain
Chief Global Strategist, Lex van Dam Trading Academy
 
Verified
The Review
Feedback summary: 

The platform has earned praise from industry experts and operated for five years with only minor bug fixes. Flatrock Technology is experienced, honest, and thoughtful. The team always offers innovative solutions, delivers prompt turnarounds, and explains their decisions clearly. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a director and the chief global strategist at the Lex van Dam Trading Academy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flat Rock Technology?

We hired Flatrock Technology team to build a bespoke online learning platform

What were your goals for this project?

Our goal was to have the first and best e-learning platform for retail traders and investors.

SOLUTION

How did you select this vendor?

I interviewed through my network, searched for developers online, and came across Flatrock Technology on a review website. I was pleasantly surprised with their professional handling of my inquiry.

Can you go into detail about the services they provided and the scope of the project?

They designed, developed, configured, and launched a bespoke front- and backend system that operates e-commerce, e-learning, database hosting, and voucher redemption. They also provide ongoing maintenance. We've updated the website many times to meet our changing business needs, and Flatrock Technology always offers cost-effective solutions, timely deliveries, and attention to detail. 

What was the team composition?

About 10 people were involved at the early stages, but professionals come and go depending on their skills. Our main point of contact is a stable project manager with whom we can communicate at any time. 

We met their teams in the U.K. and Bulgaria and were thrilled with every member. We've seen their team change, but every recruit is excellent. We're happy to see that their teams maintain Flatrock Technology's friendly, dedicated culture.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We run a successful e-learning and e-commerce website thanks to their work. Industry colleagues and partners have given the site positive feedback. It has run smoothly for over five years with only minor updates and fixes, which Flatrock Technology has executed without disturbing our day-to-day sales and business operations. More importantly, we sleep calmly at night knowing they always have our back.

How was project management arranged and how effective was it?

Their project management is impressive. They do a fantastic job meeting our needs and managing the work internally. No other service provider is so patient and wonderful. We have direct access to our project manager and their team, who always help in a timely manner. Flatrock Technology treats every urgent situation as a priority and solves them in the blink of an eye. 

What did you find most impressive about this company?

They're the most reliable, knowledgeable team of experts I've ever encountered. They're also humble, which makes them an absolute pleasure to work with. They explain the technical aspects of their decisions patiently, and we always work out a reasonable solution together.

Are there any areas where they can improve?

Life is a learning journey for all, and they're professionals who continuously learn, reflect, and improve. All I want is for their team to stay at the forefront of the services they offer.

5.0
Overall Score You'll be lucky to have them!
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Service Station Operator

“They were very focused on meeting our needs and delivering everything on time.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. - May 2018
Project summary: 

Flack Rock upgraded the existing software (which they had developed) from the on-premise version to the Cloud version. The tool enables sharing of planograms with retail stores.

The Reviewer
 
51-200 Employees
 
United Kingdom
Marcos Costa
Project Manager, MRH (GB) Ltd.
 
Verified
The Review
Feedback summary: 

Flat Rock delivered the product on time and on budget, addressing any issues immediately. Competent and professional, they gave their full attention to the project, while their competitive rates and excellent project management skills made them a go-to partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at a large petrol stations operator. We have about 500 stations across the United Kingdom.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We wanted to upgrade the software that Flat Rock developed for us years ago, so we reached out to them again.

SOLUTION

What was the scope of their involvement?

Petrol stations have convenience stores and we provide those shops with planograms that help them distribute their product on the shelves. The tool that Flat Rock developed enables us to communicate with our retailers and keep them up-to-date with the requirements. For this project, they upgraded the software–from the on-premise version to the Cloud version with the same functionality.

What is the team composition?

They're a small team based in Bulgaria, so I mostly worked with their project manager.

How did you come to work with them?

The relationship started before I joined the company. Flat Rock developed the first version of the product in 2009.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

The project started in January 2018 and it ended in May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered everything we had requested on time and on budget. We're very happy with the results.

How did they perform from a project management standpoint?

Our dedicated project manager did a great job, so I didn't have to be involved in too many details. We usually used email and phone to communicate, and they also provided us with weekly reports. If we had any issues during the testing phase, they addressed them quickly.

What did you find most impressive about them?

Being a small company, they're very cost-effective and able to give one-on-one attention to their clients. Also, their technical team is very competent. 

Are there any areas they could improve?

They didn't keep any documentation from the time they developed the original tool, so they had to train their team internally to understand the software. It was more of an internal issue for them, so they didn't charge us for that.

Also, their team is quite small, so there was only one person who interacted with us. We were OK with that, but I was concerned there could be a problem if that person got sick.

Do you have any advice for potential customers?

They're very competent and do an excellent job. They were very focused on meeting our needs and delivering everything on time.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

E-commerce Dev for Travel Bicycle Retailer

"There is a high degree of professionalism in the team, and they always go the extra mile to complete a task."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2011 - Ongoing
Project summary: 

Flat Rock Technology created and deployed a B2B e-commerce site, and continues to maintain the site through updates such as integrating APIs and developing software to help with country-specific regulations.

The Reviewer
 
51-200 Employees
 
Greenford, United Kingdom
Duncan Minchin
Head of Digital Technology, Brompton
 
Verified
The Review
Feedback summary: 

While there have been a few missed deadlines over the years of working together, Flat Rock Technology is communicative and sets realistic timeline expectations. Their professional team consistently delivers top-quality code that has resulted in increased sales revenue opportunities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of digital technology at Brompton Bicycle Manufacturer. We sell urban bikes that can fold because or their unique design. We ship to 42 different countries and build about 45,000 bikes a year. My primary role is ensuring day-to-day IT functionality and strategically managing the e-commerce site for our trade customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flat Rock Technology?

We initially need help setting up our B2B e-commerce site, and now leverage Flat Rock Technology’s support for site improvements and additions.

SOLUTION

What was the scope of their involvement?

Flat Rock Technology has been a long-standing, reliable supplier for us. Initially, they were brought on board to open up a B2B e-commerce site—a trading platform for our dealers around the world. They set up that platform, as well as developed a configurator for users to customize their bikes and place their order.

That project began with a requirements capture, followed by design sprints where they designed the system for usability. They developed it, tested it, released it, and now they handle ongoing improvements as the business changes.

They have also worked on integrating with different systems that we use, such as APIs. We have a click and collect channel, meaning customers buy the bike online and pick it up later with the closest brick-and-mortar dealer. Flat Rock Technology developed and implemented that technology.

After an order is placed, the dealers, the customers, and ourselves receive a notification. It informs us that there is an order, lets the dealer know when to expect delivery, and gives the customer materials like an owners manual. These orders can come from customers wanting bikes, or dealers ordering new parts, so it has to deal with pretty vast and complex business knowledge.

Currently, Flat Rock Technology is developing software that will help us meet country-specific regulations, so that we can expand our click and collect channel. They are also assisting us with an ERP transformation, changing how our e-commerce platform communicates with our internal systems.

What is the team composition?

We have a technical project manager who we communicate with anywhere between a day-to-day to weekly basis, depending on the workload. He then works with his own internal team of developers.

How did you come to work with Flat Rock Technology?

They went through a selection process with a few other agencies and came out on top based on their technical skills and cost. They were competitive when it came to the balance of their cost and quality. Additionally, their CEO had relevant experience and wanted to work closely on the project.

How much have you invested with them?

We’ve spent about $150,000 a year since 2011, which totals around $1 million.

What is the status of this engagement?

We first began working together in June 2011, and while our initial work together is done, they are still providing ongoing updates and improvements, as well as expanding our click and collect channel.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our initial objective of eliminating the manual input of sales orders into our ERP system was met, which enabled our sales team of ten members to take on other tasks. By opening up new channels, we have increased our sales revenue opportunities exponentially.

How did Flat Rock Technology perform from a project management standpoint?

A few times there has been a bit of a language barrier, but the project manager has always been able to act as a good liaison between the teams. Ultimately, that has helped us because it has forced us to be more descriptive about our goals and requirements. The project manager either comes directly to our office, or speaks with us over Skype, and we speak on an at least weekly basis.

Any time that they won’t meet a deadline, they approach us instead of waiting for us to ask, and always try to resolve hurdles in the best possible way. I’ve been very happy with them as a supplier and with their project management.

What did you find most impressive about them?

There are several things that impress me about them. On the management side, they are good at setting expectations—specifically when it comes to timelines—and either meeting or exceeding them. Additionally, they consistently deliver high-quality code. I think that is what separates them from their competition. There is a high degree of professionalism in the team, and they always go the extra mile to complete a task.

Are there any areas they could improve?

I have high expectations of being up to date on the project’s progress—ideally I would have real-time feedback—and Flat Rock Technology didn’t always meet those expectations from the administration side. I would have liked to be able to log on at any time to see what ticket the developer was working on, and my only criticism is that they were a bit slower than I would have like with updating that documentation.

Do you have any advice for potential customers?

I would suggest establishing a structure for the working arrangement at the start of the project. Setting up standards that benefit you and the project overall will ensure the success of the engagement. I have full confidence that Flat Rock Technology will meet or exceed expectations as long as clients detail them ahead of time.

I would also say that their team is skilled and talented, so it’s worth it to invest in a technical manager and a QA tester, and really listen to their advice on timelines and updates.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer