Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr10 - 49Islamabad, Pakistan
Services provided
See all 1 projectsE-ALPHA (PRIVATE) LIMITED specializes in Amazon account management and reinstatement services, as evidenced by their successful handling of a suspended Amazon account for a retail company. Reviews highlight their professional and responsible approach, continuous communication, and comprehensive understanding of Amazon's requirements, which have been praised as impressive and effective.
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Undisclosed< $25 / hr10 - 49Lahore, Pakistan
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BrilZen is a social media marketing company. Their small team of employees is headquartered in Lahore, Pakistan. Their team specializes in Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Aritas Mortgage Solutions is a Document Digitization & Management company. Founded in 2023, the team focuses on Document Digitization & Management and Business Consulting.
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$1,000+< $25 / hr10 - 49
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OMS, a small phone answering service, is headquartered in Pearland, Texas. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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See all 1 projectsDaropo Insights Center provides market audits and feasibility studies, particularly for construction projects. Clients consistently praise the company for their effective communication, strategic project handling, and strong research methodology. They are noted for offering good value for cost and a culture fit, with no areas for improvement mentioned in the reviews.
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UndisclosedUndisclosed10 - 49Pelham, AL
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Premier Answering Service of Alabama is a small Customer Service Outsourcing company. Launched in 2008, the team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Sacramento, CA
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See all 2 projectsThe talent you can’t find. The standard they can’t match. We build elite global teams that drive efficiency and cut costs - without compromising on quality. Businesses today are under
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UndisclosedUndisclosed10 - 49
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See all 1 projectsProhub BPO offers a comprehensive suite of services, including Customer Support Outsourcing and Call Center Outsourcing, tailored to enhance business efficiency. Reviews highlight the company's exceptional project management, impressive customer service, and significant improvements in customer satisfaction and productivity, making Prohub BPO a valuable partner for streamlining operations.
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$1,000+< $25 / hr10 - 49Santa Maria, Philippines
Services provided
Remote Center is a small call center company founded in 2021. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Athina, Greece
Services provided
Established in 2000, FONEMED HELLAS is a small Athina, Greece-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed2 - 9Werribee, Australia
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AccountCraft Australia, a Customer Service Outsourcing company, is based in Werribee, Australia. Founded in 2014, the team specializes in Customer Service Outsourcing and Accounting.
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UndisclosedUndisclosed2 - 9Manchester, NH
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Volocity Solutions, LLC is a Manchester, New Hampshire-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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NETCO is a Customer Service Outsourcing company. Their small team is located in Heroica Puebla de Zaragoza, Mexico. Their services include Customer Service Outsourcing and HR Outsourcing.
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UndisclosedUndisclosed2 - 9Montevideo, Uruguay
Services provided
CNT Uruguay is a Customer Service Outsourcing company. Their team is based in Montevideo, Uruguay. The firm focuses on Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed2 - 9Bremen, Germany
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ServiceCall is a Customer Service Outsourcing company located in Bremen, Germany. They focus on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Customer Service Outsourcing company GovCXP, LLC was founded in 2017. Located in Washington, District of Columbia, the team offers Customer Service Outsourcing and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Colón, Panama
Services provided
Customer Service Outsourcing company Use Services was established in 2015. The small team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Nagercoil, India
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Back Office Outsourcing company WhiteBliss was launched in 2015. The team provides Back Office Outsourcing and Broadcast Video.
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$1,000+$50 - $99 / hr10 - 49Mumbai, India
Services provided
VertexInfocom is a CRM consulting and SI company. Their team is located in Mumbai, India. The firm specializes in CRM consulting and SI and Call Center Services.
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$1,000+< $25 / hr10 - 49Coimbatore, India
Services provided
Prozeon, a small answering service, is located in Coimbatore, India. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Duluth, GA
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Call2Dial Inc is a small Duluth, Georgia-based Direct Marketing company. The team provides Direct Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
Medicus Billing Services, a Back Office Outsourcing company, is based in Chennai, India. Their services include Back Office Outsourcing and Call Center Services.
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$25,000+$25 - $49 / hr10 - 49Lagos, Nigeria
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Asksus-ng Business Support Services is a small Business Consulting company headquartered in Lagos, Nigeria. The team focuses on Business Consulting and Back Office Outsourcing.
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$5,000+$150 - $199 / hr10 - 49Knoxville, TN
Services provided
BizSprints is a CRM consulting and SI company. The Knoxville, Tennessee-based firm was founded in 2016. Their services include CRM consulting and SI and unified communications consulting & SI.
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$1,000+< $25 / hr10 - 49
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In London, England and Dhaka, Bangladesh, RPSI Limited: TECH-TEEM is a small Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed10 - 49Geneva, IL
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Jyngle is a call center service. The Geneva, Illinois-based agency specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
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TeamSource Technologies Ltd. Is a Back Office Outsourcing company. They are located in Ikeja, Nigeria and have small team. They provide Back Office Outsourcing and Pay Per Click.
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UndisclosedUndisclosed10 - 49San Jose, CA
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VirtuSol is a telephone answering service founded in 2010. Headquartered in San Jose, California and Hyderabad, India, the team offers Call Center Services and Branding.
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$1,000+$25 - $49 / hr10 - 49Quito, Ecuador
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TG Labs Workforce is a software development company founded in 2020. Their team provides Custom Software Development and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Tucson, AZ
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Established in 2018, MSI Management and Consulting Inc. Is a small Tucson, Arizona-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Colorado Springs, CO
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Panoptik Digital is an Advertising company. The company is headquartered in Colorado Springs, Colorado and Lungsod Quezon, Philippines. Their services include Advertising and Branding.
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$1,000+< $25 / hr10 - 49Jaipur, India
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FuturePro Global Outsourcing Pvt. Ltd. Is a Finance & Accounting Outsourcing (FAO) company. They were launched in 2015 and provide Finance & Accounting Outsourcing (FAO) and Accounting.
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$1,000+< $25 / hr10 - 49Jounieh, Lebanon
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Silver Bullet is a social media marketing company. In Jounieh, Lebanon, the agency was established in 2017. Their services include Social Media Marketing and Digital Strategy.
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$10,000+$25 - $49 / hr10 - 49Ahmedabad, India
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Business Consulting company Bigwiggin Solutions LLP was launched in 2022. The small team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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$5,000+< $25 / hr10 - 49
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Small Back Office Outsourcing company Meditechnos Solutions, is based in Madurai, India and Denver, Colorado. The team provides Back Office Outsourcing and Transcription.
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$5,000+$25 - $49 / hr10 - 49PSCD Ltd., Vietnam
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PSCD Ltd. Is a website development company. The team offers Web Development and Mobile App Development, and the firm is headquartered in PSCD Ltd., Vietnam.
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$1,000+< $25 / hr10 - 49
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In Dover, Delaware, DOSbnb is a small social media marketing firm. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49
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The Virtual Professionals is a small Geelong, Australia-based social media marketing agency. The team focuses on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Doha, Qatar
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Adam Technical Services, a Building Security Services company, was established in 2024. They focuses on Building Security Services and Other Marketing.
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Undisclosed< $25 / hr10 - 49Dubai, United Arab Emirates
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Dubai Data Entry is a Back Office Outsourcing company. Located in Dubai, United Arab Emirates, their small team offers Back Office Outsourcing and Business Consulting. The agency was launched in
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$100,000+$150 - $199 / hr10 - 49
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Jokahi Consultancy Services is a Lucknow, India-based Sales Outsourcing company. They provide Sales Outsourcing and Customer Service Outsourcing and were established in 2024.
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$1,000+$25 - $49 / hr10 - 49
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021-Solutions, a big data analytics company, is headquartered in Pune, India. They specialize in BI & big data consulting & SI and IT staff augmentation and were launched in 2023.
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Undisclosed< $25 / hr10 - 49
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PrajTech, an IT managed services company, was established in 2012. The team specializes in IT managed services and Cybersecurity and is located in Pune, India.
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$1,000+< $25 / hr10 - 49
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Syspro BPO Inc is a small Paranaque , Philippines-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49Pantoja, Dominican Republic
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Founded in 2010, Xonnextions is a call center. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Harare, Zimbabwe
Services provided
Unified communications consulting & SI company Tyflex Investments provides unified communications consulting & SI and Call Center Services. They are headquartered in Harare, Zimbabwe.
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UndisclosedUndisclosed10 - 49
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Ashlex, LLC, a web development firm, is in Merrick, New York. They focus on Web Development and IT strategy consulting.
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$5,000+$25 - $49 / hr10 - 49
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Custom software development firm NaqviX was launched in 2024. The agency offers Custom Software Development and Web Development.
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$1,000+$100 - $149 / hr2 - 9Vaughan, Canada
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PW Business Support Services is a Vaughan, Canada-based Email Marketing company. Their services include Email Marketing and Business Consulting.
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$1,000+< $25 / hr10 - 49Casper, WY
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See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?