Prohub BPO

BACKGROUND

Please describe your company and position.

I am the Manager

Describe what your company does in a single sentence.

My company provides professional BPO services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prohub BPO to accomplish?

• For Call Center BPO services

SOLUTION

How did you find Prohub BPO?

• Online Search
• Clutch Site

Why did you select Prohub BPO over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Prohub BPO were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed some call center executives to take care of customer support in our business so we contacted Prohub BPO, their professional services exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from this project was a great success which includes 52% increase in customer satisfaction scores, a 30% reduction in average handling time, and a 22% improvement in first-call resolution rates. Additionally, our efficiency enhancements led to a 40% increase in overall productivity, demonstrating significant progress and success in achieving our client's objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They used one of the best methodology to keep everything organized and on track. Deliverables were consistently met, and they were always proactive in addressing any challenges that arose.

What was your primary form of communication with Prohub BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was particularly impressed by Prohub BPO's comprehensive range of services. From customer support and data entry to back-office operations and HR outsourcing, they offer multiple solutions for various businesses looking to streamline their processes. This versatility and ability to tailor their services to specific needs make them a valuable partner for companies of all sizes.

Are there any areas for improvement or something Prohub BPO could have done differently?

I was very impressed with Prohub BPO's customer service. The agents were knowledgeable, helpful, and efficient. I couldn't think of anything that could have been improved.