Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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UndisclosedUndisclosed50 - 249Vernal, UT
Services provided
ZConnect is a Staffing company launched in 2023. The midsize team focuses on Staffing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Energy Recruitment Agency in Nepal is a Business Consulting company founded in 2014. The midsize team offers Business Consulting and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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UndisclosedUndisclosed50 - 249Colombo, Sri Lanka
Services provided
Enliven Designers is a midsize UX agency. Founded in 2019, the team focuses on UX/UI Design and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Thiruvananthapuram, India
Services provided
Domshark is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Customer Service Outsourcing and is headquartered in Thiruvananthapuram, India.
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Undisclosed< $25 / hr10 - 49Bengaluru, India
Services provided
Business Consulting company Winwire Business Solutions was established in 2021. The team specializes in Business Consulting and Call Center Services and is located in Bengaluru, India.
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UndisclosedUndisclosed10 - 49
Services provided
Call Center in Canada (C&C), a small call center company, is based in New Delhi, India. The team focuses on Call Center Services and Advertising.
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$1,000+$50 - $99 / hr10 - 49Dhaka, Bangladesh
Services provided
Essential Infotech is a mobile app development company recognized for its comprehensive design and development services. The company's client feedback is overwhelmingly positive, with 100% of reviewers highlighting their responsive communication and timely project delivery. Additionally, clients appreciate their frequent updates and alignment with company values, resulting in a seamless onboarding process and successful project execution.
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$1,000+$25 - $49 / hr10 - 49Fort Lauderdale, FL
Services provided
Commercial Financing company Residual Ecom is located in Fort Lauderdale, Florida. Founded in 2018, the team specializes in Commercial Financing and Financial Advising & Planning.
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$1,000+$300+ / hr10 - 49Abu Dhabi, United Arab Emirates
Services provided
BERICHT is a Finance & Accounting Outsourcing (FAO) company in Abu Dhabi, United Arab Emirates. They provide Finance & Accounting Outsourcing (FAO) and Commercial Financing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Sultan Clipping Path LTD is a branding firm founded in 2016. The team specializes in Branding and Back Office Outsourcing and is headquartered in Dhaka, Bangladesh and dholaikhal, Bangladesh.
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UndisclosedUndisclosed10 - 49
Services provided
OBGYNBillpro | OB/GYN Medical Billing & Coding Services is a small Frisco, Texas-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service
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UndisclosedUndisclosed10 - 49
Services provided
Answering service company Almisource LTD was established in 2023. The small team provides Call Center Services and AI Agents.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Connexa Technology is a business intelligence company. They provide BI & big data consulting & SI and IT strategy consulting and were founded in 2018.
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UndisclosedUndisclosed10 - 49
Services provided
North Georgia Arbor Management LLC is a Marketing Strategy company in Cumming, Georgia. They offer Marketing Strategy and Direct Marketing.
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$1,000+< $25 / hrFreelancerNagpur, India
Services provided
Sharon Infotech, an IT managed services company, is based in Nagpur, India. The team offers IT managed services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Springfield, VA
Services provided
See all 1 projectsLowkia is a versatile business process outsourcing (BPO) provider that delivers tailored solutions to enhance operational efficiency and drive growth across multiple industries. Specializing in
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$1,000+< $25 / hr10 - 49Toronto, Canada
Services provided
See all 1 projectsGet a full-time employee for only CAD $1,099 per month. If you are looking for a superstar marketing, sales, finance, or support hire we have you covered. Use your dedicated virtual assistant to
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$1,000+$150 - $199 / hr10 - 49Plano, TX
Services provided
See all 2 projectsGrowth Grid Agency is your premier partner for e-commerce and digital marketing success worldwide. We offer comprehensive Amazon, eBay, and Walmart Reinstatement Services, ensuring your business
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$1,000+$50 - $99 / hr10 - 49
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See all 1 projectsGolden Pass - Businesses Solutions offers services in sales calls, customer support, and lead generation. Overall, the reviews highlight the company's effective project management, strategic approach, and strong alignment with clients' budgets and cultural values. Clients appreciate their enthusiasm and efficient collaboration, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49
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IT staff augmentation company Purple Network is headquartered in New York, New York. They focus on IT staff augmentation and IT managed services and were established in 2019.
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$1,000+< $25 / hr10 - 49Hyderabad, India
Services provided
Answering service company AventuricSOlutions Pvt Ltd was established in 2022. The company offers Call Center Services and Back Office Outsourcing, and is small.
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$1,000+< $25 / hr10 - 49Bengaluru, India
Services provided
Based in Bengaluru, India, PactPrime Solutions Private Limited is a small Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr10 - 49Wekiwa Springs, FL
Services provided
Source Your Staff is a Customer Service Outsourcing company. They were established in 2023, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
MCA Leads Media is an answering service launched in 2017. The firm specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Columbus healthcare services LLC is a Back Office Outsourcing company launched in 2020. Based in Los Angeles, California, the team provides Back Office Outsourcing and Insurance Services & Brokers.
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UndisclosedUndisclosed10 - 49
Services provided
Cipher Whiz is a Buffalo, New York-based call center service. Launched in 2020, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr10 - 49Dover, DE
Services provided
FrontBurners is a Talent Representation company. They were established in 2021 and specialize in Talent Representation and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Henderson, NV
Services provided
Pathfinders Services is a Back Office Outsourcing company. The Henderson, Nevada-based firm was established in 2023. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$25,000+< $25 / hr10 - 49
Services provided
CallHub Connect, an answering service company, was launched in 2019. The agency specializes in Call Center Services and Customer Service Outsourcing, and is small.
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$10,000+$300+ / hr10 - 49Jeddah, Saudi Arabia
Services provided
Yaqoot Manpower Services, a Back Office Outsourcing company, is headquartered in Jeddah, Saudi Arabia. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
Services provided
Small SEO company Tele Solutions Call Central, is in Rawalpindi, Pakistan and London, England. The team specializes in Search Engine Optimization and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Atwill outsourcehub pvt ltd, a call center, was founded in 2024. The team provides Call Center Services and Back Office Outsourcing.
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$5,000+$50 - $99 / hr10 - 49Siliguri, India
Services provided
Topfin Global is a Market Research company located in Siliguri, India. They provide Market Research and IT managed services.
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$250,000+$200 - $300 / hr10 - 49Seagoville, TX
Services provided
Founded in 2021, Prestige dealer alliance is a small Seagoville, Texas-based answering service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr10 - 49Casablanca, Morocco
Services provided
MSS Connect is a Casablanca, Morocco-based call center company. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$200 - $300 / hr10 - 49
Services provided
Small custom software development company Sick Monsters, is located in Dinajpur, Bangladesh. The team provides Custom Software Development and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49
Services provided
3 ZONE MEDIA HOLDINGS LLC is an Albuquerque, New Mexico-based answering service company. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Calgary, Canada
Services provided
Korfshore Inc, a Customer Service Outsourcing company, is headquartered in Calgary, Canada. They offer Customer Service Outsourcing and IT staff augmentation.
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$5,000+< $25 / hr10 - 49
Services provided
MAKCOMMS is an user experience design agency. Their small team is located in and specializes in UX/UI Design and IT managed services. The company was launched in 2022.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Orient Digital Solutions is a social media marketing firm. They offer Social Media Marketing and Search Engine Optimization and were established in 2010.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2012, VJ IT Services is a small Back Office Outsourcing company located in Belagavi, India. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
Appglide is a Chennai, India-based Application Management & Support company. They focus on Application Management & Support and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed10 - 49Sarajevo, Bosnia and Herzegovina
Services provided
Simple Technology Solutions d.o.o. Is an answering service company. Located in Sarajevo, Bosnia and Herzegovina, the team provides Call Center Services and Custom Software Development.
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Undisclosed$50 - $99 / hr10 - 49San Mateo, CA
Services provided
EkkBaz AI is a Generative AI company in San Mateo, California. Founded in 2024, the team offers Generative AI and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Ciudad Merliot, El Salvador
Services provided
Class A Solutions, a small IT staff augmentation company, is based in Ciudad Merliot, El Salvador. The team offers IT staff augmentation and IoT development.
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UndisclosedUndisclosed10 - 49Billings, MT
Services provided
MSM Innovatives LLC is a social media marketing firm. Headquartered in Billings, Montana, the team offers Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49
Services provided
HHI Outsourcing LLP is a Market Research company. Their team is based in Danapur, India and provides Market Research and Email Marketing.
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$1,000+Undisclosed10 - 49Atlanta, GA
Services provided
Established in 2023, ESP Solutions LLC is a small Atlanta, Georgia-based call center company. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Talisay, Philippines
Services provided
Business Admin Pro is an Email Marketing company located in Talisay, Philippines. They offer Email Marketing and IT managed services and were established in 2023.
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Undisclosed< $25 / hr10 - 49Norfolk, VA
Services provided
AJ&COMPANY is a web design agency founded in 1997. The team offers Web Design and Web Development and is in Norfolk, Virginia and lahore, Pakistan.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?