Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr2 - 9Bhubaneswar, India
Services provided
Qeflox is a Bhubaneswar, India-based Conversion Optimization company. They provide Conversion Optimization and Digital Strategy.
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$5,000+$25 - $49 / hr2 - 9Nairobi, Kenya
Services provided
Stelden EA Ltd is an ERP consulting and SI company. They are based in Nairobi, Kenya and have small team. Their services include ERP consulting and SI and IT managed services.
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$1,000+$150 - $199 / hr2 - 9Coconut Creek, FL
Services provided
TruSpec Virtual Solutions is a website development company. Headquartered in Coconut Creek, Florida, the firm specializes in Web Development and Custom Software Development.
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UndisclosedUndisclosed2 - 9Sausalito, CA
Services provided
Donna Digital Receptionists is a phone answering service. The Sausalito, California-based agency was launched in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Cairo, Egypt
Services provided
Dropjobbing is a Cairo, Egypt-based Direct Marketing company. They focus on Direct Marketing and Sales Outsourcing and were established in 2016.
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UndisclosedUndisclosed2 - 9
Services provided
UDEXMEDIA (M) SDN. BHD. Is a Digital Strategy company. Their small team is based in PAGOH, Malaysia. Their services include Digital Strategy and Affiliate Marketing.
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$5,000+$200 - $300 / hr2 - 9
Services provided
Founded in 2021, Sales Dynamics is a small Marketing Strategy company. Their team specializes in Marketing Strategy and Business Consulting.
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$25,000+$300+ / hr2 - 9Docklands, Australia
Services provided
Launch IT Systems is an ERP consulting and SI company. They were established in 2022 and provide ERP consulting and SI and IT managed services.
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Undisclosed< $25 / hr2 - 9Kelowna, Canada
Services provided
Launched in 2022, GetSavvyVA is a Sales Outsourcing company. The firm provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Bengaluru, India
Services provided
In Bengaluru, India and East Rochester, New York, Japan Grab Technologies is a social media marketing agency. They specialize in Social Media Marketing and UX/UI Design and were established in 2023.
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$1,000+< $25 / hr2 - 9
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Primazones is a Market Research company. The West Palm Beach, Florida-based company specializes in Market Research and Pay Per Click.
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Undisclosed$50 - $99 / hr2 - 9
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SourceChain Solutions Lda is an IT strategy consulting company established in 2023. In Lisboa, Portugal, the team specializes in IT strategy consulting and IT managed services.
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$1,000+Undisclosed2 - 9Dublin 8, Ireland
Services provided
Stellar Edge is an Advertising company. Their small team of employees is based in Dublin 8, Ireland. Their team provides Advertising and Market Research.
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$1,000+$50 - $99 / hr2 - 9Amersfoort, Netherlands
Services provided
Shwan Consulting Services, a Marketing Strategy company, was established in 2019. The agency offers Marketing Strategy and Social Media Marketing.
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Undisclosed$50 - $99 / hr2 - 9
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Support My Empire LLC is a Business Consulting company. They were founded in 2022, and their services include Business Consulting and Intellectual Property Law.
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$1,000+< $25 / hr2 - 9Lai Chi Kok, Hong Kong
Services provided
All Asia Tech Solutions Limited is a branding company headquartered in Lai Chi Kok, Hong Kong. They provide Branding and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9Bacolod, Philippines
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Core Support Hub is an IT staff augmentation company. Established in 2024, the company specializes in IT staff augmentation and Custom Software Development.
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$1,000+< $25 / hr2 - 9North Dumdum, India
Services provided
Located in North Dumdum, India, Producttechlab is an IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Castelino Consulting, Corp. Is a Business Consulting company. Established in 2019, their team focuses on Business Consulting and Call Center Services.
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$5,000+$50 - $99 / hr2 - 9London, England
Services provided
Launched in 2023, Algorise LTD is an IT strategy consulting company. The firm offers IT strategy consulting and Custom Software Development.
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Undisclosed< $25 / hr2 - 9
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Clavio Global is a SEO services firm. The team provides Search Engine Optimization and Pay Per Click and is headquartered in New Delhi, India.
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Undisclosed< $25 / hr2 - 9
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YarLab is a PPC agency founded in 2021. The company offers Pay Per Click and Other Digital Marketing, and is small.
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$1,000+$200 - $300 / hr2 - 9Mazatlán, Mexico
Services provided
INSPACE COWORKING is a web design agency in Mazatlán, Mexico. Their services include Web Design and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Launched in 2024, Kimyon Team, a small Advertising company, is headquartered in Rīga, Latvia. Their team offers Advertising and Direct Marketing.
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Undisclosed< $25 / hr2 - 9
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Offshore Team Solutions is a Ludhiana, India-based Back Office Outsourcing company. Established in 2020, the team offers Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr2 - 9
Services provided
VirgoX Marketing is a Sales Outsourcing company. Launched in 2023, the company provides Sales Outsourcing and Digital Strategy.
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$1,000+< $25 / hr2 - 9Pune, India
Services provided
MADS PvT LTD, an Advertising company, is headquartered in Pune, India and Washington, District of Columbia. They provide Advertising and Content Marketing and were founded in 2010.
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$1,000+$25 - $49 / hr2 - 9
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Email Marketing company Kairos Consulting Ltd is in Pembroke Pines, Florida. Their services include Email Marketing and Affiliate Marketing.
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$1,000+$50 - $99 / hr2 - 9
Services provided
InfraPro Services is a Cybersecurity company launched in 2022. The agency specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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Founded in 2025, Global Capability is a web design agency. The team provides Web Design and UX/UI Design and is in Nairobi, Kenya.
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UndisclosedUndisclosed2 - 9Lahore, Pakistan
Services provided
AipixVisuals is an Architectural Design company. Launched in 2021, the company specializes in Architectural Design and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Cheyenne, WY
Services provided
Sassy Support (Stytix LLC) is a small Email Marketing company in Cheyenne, Wyoming and Ahmedabad, India. Their services include Email Marketing and unified communications consulting & SI.
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$1,000+$25 - $49 / hr2 - 9
Services provided
ANSI Services is a Back Office Outsourcing company established in 2024. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr2 - 9
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Founded in 2023, Evident Enterprises is a Marketing Strategy company. The team focuses on Marketing Strategy and Search Engine Optimization.
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$1,000+< $25 / hr2 - 9
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Established in 2025, Strivana is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
See all 1 projects121 BPO is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. However, the company received negative feedback, with 100% of reviewers expressing dissatisfaction due to poor management, service quality, and financial losses. Clients reported unprofessional conduct and lack of communication, advising caution when engaging with 121 BPO.
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$1,000+< $25 / hr10 - 49Chester , England
Services provided
Call center service UK Call Centre was launched in 1993. The company specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Formello, Italy
Services provided
Customer Service Outsourcing company S2C Sapience to Change is based in Formello, Italy. They offer Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Roma, Italy
Services provided
Rephouse s.r.l., a Customer Service Outsourcing company, is in Roma, Italy. Launched in 2006, the team provides Customer Service Outsourcing and Direct Marketing.
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$1,000+< $25 / hr250 - 999Montréal, Canada
Services provided
VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Small answering service and Customer Service Outsourcing company NoMissedCallsUSA.com, is in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Wilmington, NC
Services provided
Accu-Call is a small Wilmington, North Carolina-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Sofia, Bulgaria
Services provided
Callhalla, an answering service and Customer Service Outsourcing company, was established in 2014. The small team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Lexington, KY
Services provided
Launched in 1987, Alliance Communications is a small answering service company and Customer Service Outsourcing company. Their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Bedford, NH
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Callogix is a small Bedford, New Hampshire-based telephone answering service and Customer Service Outsourcing company. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Edison, NJ
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Call center and Customer Service Outsourcing company Unitel Performance Marketing Group was established in 1999. The firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Prague 4, Czech Republic
Services provided
Moje sluchátko s.r.o. Is a Prague 4, Czech Republic-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Brasília, Brazil
Services provided
Small software development firm and Customer Service Outsourcing company Télix, is headquartered in Brasília, Brazil. The team offers Custom Software Development and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Hampton, VA
Services provided
Based in Hampton, Virginia, K & D Jones Client Services LLC is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Corporate Training & Coaching.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?