Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed1,000 - 9,999Hefei Shi, China
Services provided
Anhui Shengtang Service Outsourcing Co., Ltd. Is a large answering service. Launched in 2004, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Lund, Sweden
Services provided
Online Fulfillment Sverige AB is a Lund, Sweden-based answering service. They focus on Call Center Services and Customer Service Outsourcing and were launched in 1993.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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UndisclosedUndisclosed1,000 - 9,999Iowa City, IA
Services provided
Established in 2002, MCI is a large IT managed services company. Their services include IT managed services and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Buffalo, NY
Services provided
Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Stamford, CT
Services provided
Power BDC, a call center, offer Call Center Services and Customer Service Outsourcing. They were established in 2014.
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UndisclosedUndisclosed50 - 249Denges, Switzerland
Services provided
Digicall, a telephone answering service, specializes in Call Center Services and Customer Service Outsourcing. The company is based in Denges, Switzerland.
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UndisclosedUndisclosed50 - 249Cheyenne, WY
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Language I/O, a midsize Customer Service Outsourcing company, is located in Cheyenne, Wyoming. The team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249
Services provided
One Pro Solution is a social media marketing company. The Pasig, Philippines-based agency was established in 2020. Their services include Social Media Marketing and Search Engine Optimization.
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$1,000+$50 - $99 / hr50 - 249
Services provided
ENGAGEGROUP.IO LTD is an Email Marketing company. They are located in London, England and have midsize team of experts. Their services include Email Marketing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Stoke-on-Trent, England
Services provided
Advantis Credit Limited is a Customer Service Outsourcing company. Located in Stoke-on-Trent, England, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
SalesGrip is a Sales Outsourcing company established in 2018. Headquartered in Edmonton, Canada, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kitchener, Canada
Services provided
Back Office Outsourcing company ActRatio was established in 2018. The team provides Back Office Outsourcing and Accounting and is located in Kitchener, Canada.
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$1,000+< $25 / hr50 - 249
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SHJ International is a Direct Marketing company. Established in 2006, the team focuses on Direct Marketing and Search Engine Optimization. The company is in Wilmington, Delaware.
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$75,000+< $25 / hr50 - 249
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Headquartered in Winona, Mississippi, True Voice is a call center. They specialize in Call Center Services and Advertising.
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$1,000+< $25 / hrFreelancer
Services provided
Workeaze is a Bhopal, India-based social media marketing agency. They offer Social Media Marketing and Content Marketing and were founded in 2023.
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UndisclosedUndisclosed50 - 249
Services provided
NX3 Healthcare is a SEO agency launched in 2024. Their services include Search Engine Optimization and Digital Strategy.
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UndisclosedUndisclosedFreelancerJasper, GA
Services provided
BizBot Ninja is a social media marketing agency. The small Jasper, Georgia-based team focuses on Social Media Marketing and Artificial Intelligence. The company was founded in 2024.
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$10,000+< $25 / hr50 - 249
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In Saidia, Morocco, GlobaServe Morocco is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Farmington, MO
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Back Office Outsourcing company Ad Snipper is headquartered in Farmington, Missouri and Karachi, Pakistan. They focus on Back Office Outsourcing and Social Media Marketing.
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$1,000+$25 - $49 / hr50 - 249
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Pulsestrat is a Marketing Strategy company launched in 2023. Their services include Marketing Strategy and Digital Strategy.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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Undisclosed< $25 / hr50 - 249San Ramon, CA
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Ezyteams is a Back Office Outsourcing company. They are headquartered in San Ramon, California and have midsize team. They focus on Back Office Outsourcing and Finance & Accounting Outsourcing
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$250,000+< $25 / hr50 - 249Sheridan, WY
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WE-PRO RCM Solutions LLC, a midsize answering service, is headquartered in Sheridan, Wyoming and Noida, India. The team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosedFreelancer
Services provided
Undetected is a Product Design company established in 2025. Based in Annandale, Virginia, the team specializes in Product Design and Packaging Design.
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$10,000+$25 - $49 / hr50 - 249
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PlanetGlobe is a custom software development company. Their team is based in Mysore, India and offers Custom Software Development and Web Development.
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UndisclosedUndisclosedFreelancer
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HappyLeaf Support is a Business Consulting company. The small Owensboro, Kentucky-based team focuses on Business Consulting and Call Center Services. The agency was launched in 2025.
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UndisclosedUndisclosedFreelancer
Services provided
Elevate Contact Solutions is a Digital Strategy company. The Cape Town, South Africa-based team specializes in Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Mount Edgecombe, South Africa
Services provided
CiQ, an answering service, was founded in 2019. They specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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In Bengaluru, India, HSBAH is an Employer of Record (EOR) Services company. Launched in 2024, the team provides Employer of Record (EOR) Services and PEO/Employee Leasing.
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Undisclosed$25 - $49 / hr50 - 249
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Founded in 2020, Connectly Outbound is a midsize Oshkosh, Wisconsin-based call center service. Their services include Call Center Services and Email Marketing.
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$1,000+< $25 / hr50 - 249
Services provided
Virtual ConnIQ is a call center service located in Consolacion, Philippines. Established in 2022, the team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosedFreelancerDharmapuri, India
Services provided
Logeshworkspace is a data analytics company. They were established in 2025, and their services include BI & big data consulting & SI and Back Office Outsourcing.
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$1,000+< $25 / hrFreelancer
Services provided
Established in 2024, Swift VA Global is a Market Research company. The team provides Market Research and Marketing Strategy and is headquartered in East London, South Africa.
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$5,000+$25 - $49 / hr50 - 249
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ACES is a midsize answering service company. They provide Call Center Services and Back Office Outsourcing and were launched in 2020.
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$25,000+$50 - $99 / hr50 - 249Kraków, Poland
Services provided
United Solutions is an IT strategy consulting company in Kraków, Poland. They specialize in IT strategy consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
DATA GLOBAL CALL CENTER SARL, a call center company, offers Call Center Services and Back Office Outsourcing. The company is in Tetouan, Madagascar.
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UndisclosedUndisclosedFreelancer
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Tek Matr LLC is a phone answering service. The company is located in The Dalles, Oregon. Their team provides Call Center Services and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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SSG SERV Private Limited is a phone answering service. Established in 2015, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Globexa Group is an answering service. In Tashkent, Uzbekistan, the company was established in 2025. Their services include Call Center Services and IT managed services.
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$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
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Ubuntu Outsourcing Solutions, a Recruitment Process Outsourcing company, was founded in 2024. The agency focuses on Recruitment Process Outsourcing and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249Hilliard, OH
Services provided
Fluency LLC is a call center company. Located in Hilliard, Ohio, the firm specializes in Call Center Services and Translation.
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$1,000+$25 - $49 / hr50 - 249Madrid, Colombia
Services provided
WORLD JOINT CONNECTION is a Madrid, Colombia-based telephone answering service. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Winnipeg, Canada
Services provided
Cantalk is a Customer Service Outsourcing company. Their small team is based in Winnipeg, Canada. Their services include Customer Service Outsourcing and Translation.
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Undisclosed< $25 / hr2 - 9Johannesburg South, South Africa
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Lucid Remote, a Customer Service Outsourcing company, specialize in Customer Service Outsourcing and Social Media Marketing. They were founded in 2023.
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UndisclosedUndisclosed10 - 49Portsmouth, NH
Services provided
See all 1 projectsUnion Resolute is a lead generation company that has received negative feedback for its services. Reviewers highlight disorganized onboarding and poor communication, resulting in unsatisfactory outcomes, such as only two high-quality leads over six months. A significant portion of feedback suggests the need for improved customer responsiveness and results-driven performance.
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$5,000+< $25 / hr10 - 49Chennai, India
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See all 1 projectsTrue Gate Solutions is a growing outsourcing and BPO service provider focused on helping businesses streamline operations and reduce operational costs. We work with startups, eCommerce companies,
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UndisclosedUndisclosed10 - 49
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See all 1 projectsAt The Blitz Agency, we help businesses—whether enterprises, corporations, or startups—generate high-quality leads, grow revenue, and expand into global markets. Our expertise lies in crafting
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
Services provided
Launched in 2015, Service9 BPO is a Back Office Outsourcing company. Their team provides Back Office Outsourcing and Call Center Services.
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$25,000+$50 - $99 / hr10 - 49Toronto, Canada
Services provided
WeetyChat, Inc is a Digital Strategy company. The small Toronto, Canada-based team provides Digital Strategy and Branding. The firm was launched in 2022.
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$1,000+< $25 / hr10 - 49New York, NY
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Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?