Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
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Omegagram, an UX agency, specialize in UX/UI Design and IT staff augmentation. They were established in 2024.
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Undisclosed< $25 / hr10 - 49
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BritCabs, a Business Consulting company, was launched in 2024. The team focuses on Business Consulting and Call Center Services and is headquartered in Addison, New Jersey.
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$1,000+< $25 / hr10 - 49
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Established in 2024, OCAI TECH SOLUTIONS, a small Business Consulting company, is in Davao City, Philippines. Their team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49
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PotentialMe Solutions is a phone answering service. They are in Cape Town, South Africa and have small team. They provide Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Beverly Hills, CA
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Positify is a Back Office Outsourcing company. The Beverly Hills, California-based company offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$10,000+< $25 / hr10 - 49
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Established in 2025, Rhida Consultancy LLP, a small IT managed services company, is in Ahmedabad, India. Their services include IT managed services and Call Center Services.
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$5,000+< $25 / hr10 - 49
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Based in Moka, Mauritius, AssistFlow Solutions Ltd is a phone answering service. They provide Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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Lead Outsource Development Inc is an IT strategy consulting company. Located in Irvine, California, the agency specializes in IT strategy consulting and Call Center Services.
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$1,000+< $25 / hr10 - 49Sheridan, WY
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Headquartered in Sheridan, Wyoming, TASQ is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Karepoint Billing Service LLP, a Customer Service Outsourcing company, focus on Customer Service Outsourcing and Sales Outsourcing. They were founded in 2025.
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$1,000+< $25 / hr10 - 49
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Telephone answering service Visionary Solutions BPM LLP is in Sahibzada Ajit Singh Nagar, India. They offer Call Center Services and Back Office Outsourcing and were established in 2025.
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$1,000+< $25 / hr10 - 49London, England
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Aetherbloom is a web design company. In London, England, the agency focuses on Web Design and Business Consulting.
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Undisclosed$25 - $49 / hr10 - 49
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Lumevo LLC is a Back Office Outsourcing company. They were founded in 2025 and offer Back Office Outsourcing and IT managed services.
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$75,000+Undisclosed10 - 49
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Established in 2025, Hiblink Tech is a social media marketing company. The small team provides Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49Blacktown, Australia
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SP-Recruitment Specialists is an Accounting company founded in 2000. Their team provides Accounting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Arrow Consolidated is a web development firm. They were launched in 2020, and their services include Web Development and Business Consulting.
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$1,000+< $25 / hr10 - 49
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GRÜN smiles, a web development company, offer Web Development and Call Center Services. They were launched in 2018.
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$1,000+< $25 / hr10 - 49
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VirtualBell Outsourcing is a small Bacoor, Philippines-based SEO services firm. Their services include Search Engine Optimization and Business Consulting.
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UndisclosedUndisclosed10 - 49
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Leomhann Enterprises is a Marketing Strategy company. Located in Cleveland, Ohio, the firm specializes in Marketing Strategy and Business Consulting.
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$1,000+Undisclosed10 - 49
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Market Research company Outflux focuses on Market Research and Email Marketing. They are based in austin, Texas and Karachi, Pakistan.
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$1,000+< $25 / hr10 - 49
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Sakari Management Group is a Back Office Outsourcing company. The Carlsbad, California-based agency offers Back Office Outsourcing and Transcription.
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UndisclosedUndisclosed10 - 49
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Based in Mumbai, India, Urminath PVT.LTD is a Business Consulting company. They focus on Business Consulting and Call Center Services.
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Undisclosed< $25 / hr10 - 49
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Graphic design company Vista Connect Solutions was founded in 2024. The agency provides Graphic Design and Call Center Services, and is small.
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$5,000+< $25 / hr10 - 49
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Launched in 2025, Corebridge Solutions is a small Kolkata, India-based SEO agency. Their services include Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed10 - 49Carlsbad, CA
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La Costa Telecom, an IT managed services company, was established in 2025. The company focuses on IT managed services and Call Center Services, and is small.
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$1,000+< $25 / hr10 - 49
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Rivco Assistant, a Back Office Outsourcing company, was launched in 2024. The team offers Back Office Outsourcing and Customer Service Outsourcing and is headquartered in Corona, California.
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Undisclosed< $25 / hr10 - 49
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Warkalink BPO is a small Addis Ababa, Ethiopia-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Pune, India
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Vishura Services Private Limited is a call center company. Launched in 2025, the company is headquartered in Pune, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Iloilo City, Philippines
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Small Back Office Outsourcing company Reytech Telco Services, is in Iloilo City, Philippines. Their services include Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
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Overseas Experts, a social media marketing agency, specialize in Social Media Marketing and Email Marketing. They were established in 2025.
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UndisclosedUndisclosed10 - 49
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VictorySync LLC is a SEO services firm. They were founded in 2023, and their services include Search Engine Optimization and Graphic Design.
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$5,000+< $25 / hr10 - 49
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AXB, a Back Office Outsourcing company, was established in 2024. Headquartered in Prishtina, Kosovo, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49New City, NY
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Content Writing Services company books publishing inc is headquartered in New City, New York. They focus on Content Writing Services and Business Consulting.
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$1,000+$25 - $49 / hr10 - 49T'bilisi, Georgia
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Smartconnectgeorgia is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were established in 2024. The company is located in T'bilisi, Georgia.
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$1,000+Undisclosed10 - 49Glen Iris, Australia
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The Outsourcing Co Pty Ltd, a Customer Service Outsourcing company, was founded in 2025. They specializes in Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49
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Shyam workedge, a small Staffing company, is located in Bengaluru, India. The team provides Staffing and IT staff augmentation.
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$1,000+< $25 / hr10 - 49
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SEO company Streamline Venture is located in Lahore, Pakistan. They offer Search Engine Optimization and Call Center Services.
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$1,000+Undisclosed10 - 49
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Launched in 2026, Customer Experience Consulting is a Business Consulting company. The small team offers Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Cincinnati, OH
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Saztech Solutions is an answering service company. They are based in Cincinnati, Ohio, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed10 - 49London, England
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CoAgents UK, a small AI Agents company, is based in London, England. Their services include AI Agents and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49
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Orvetra Business Solutions is a Back Office Outsourcing company. They provide Back Office Outsourcing and Compliance Consulting and were launched in 2025.
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$5,000+< $25 / hr10 - 49
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Meta Fusion Tech is a telephone answering service. The agency is headquartered in Lahore, Pakistan. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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NVSPL - Nuvanta Solutions (P) Limited is a small Back Office Outsourcing company founded in 2023. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Houston, TX
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Cloud consulting & SI company SWIFTWAVE TECHNOLOGIES was founded in 2024. The small team specializes in cloud consulting & SI and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49Cairo, Egypt
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Nexaura Services, a phone answering service, is headquartered in Cairo, Egypt. Launched in 2026, the team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49St. Petersburg, FL
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Founded in 2026, PodFleet is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Sheridan, WY
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Back Office Outsourcing company 360 Operations is headquartered in Sheridan, Wyoming. They provide Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Cortland, NY
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Staffing company Mother Verde LLC is located in Cortland, New York. They focus on Staffing and Recruitment Process Outsourcing.
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$1,000+< $25 / hr10 - 49Singapore, Singapore
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Back Office Outsourcing company Atlas Virtual Assist Pte Ltd was established in 2025. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Lithia Springs, GA
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Established in 2020, Oversea Staffing Solutions is a small Lithia Springs, Georgia-based telephone answering service. Their team specializes in Call Center Services and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?