Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed10 - 49Udaipur, India
Services provided
Nexellence Recruitment Services Pvt. Ltd. Is a HR Outsourcing company. Established in 2017, their team focuses on HR Outsourcing and Recruitment Process Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
Kalex Management Services Pvt. Ltd. Is a website development company. Established in 2023, the company offers Web Development and E-Commerce Development.
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$5,000+Undisclosed10 - 49Singapore
Services provided
SparkSales is a small Singapore-based Sales Outsourcing company. Their services include Sales Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Colombo, Sri Lanka
Services provided
ColomboLink Innovations Pvt Ltd, a Direct Marketing company, is headquartered in Colombo, Sri Lanka and Parramatta, Australia. Their services include Direct Marketing and Web Design.
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Undisclosed< $25 / hr10 - 49
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VirtuallyTrained is a Back Office Outsourcing company founded in 2024. The company provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Undisclosed< $25 / hr10 - 49
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SEO services firm Partners in Digital was founded in 2023. The agency focuses on Search Engine Optimization and AI Consulting.
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$1,000+$25 - $49 / hr10 - 49Delhi, India
Services provided
Founded in 2018, NexisWorx is a small Delhi, India-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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$10,000+< $25 / hr10 - 49
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Creative Ecom Lab is a social media marketing firm established in 2024. The small team provides Social Media Marketing and Marketing Strategy.
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$1,000+< $25 / hr10 - 49
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Vendex Global is a small Accounting company located in Buffalo, New York. The team provides Accounting and Web Development.
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UndisclosedUndisclosed10 - 49
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Provox Global is a columbus, Ohio-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
RANA Solutions Corp, a web design agency, is headquartered in Davao, Philippines. They offer Web Design and Logo.
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$1,000+< $25 / hr10 - 49
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Expert HR Outsourcing Pvt. Ltd is an Accounting company. They are located in Kathmandu, Nepal and have small team. They focus on Accounting and Digital Strategy.
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$1,000+$25 - $49 / hr10 - 49
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QuickVoice is an AI Agents company. Headquartered in Middletown, Delaware, the team focuses on AI Agents and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49
Services provided
Horyzon Network is a small Back Office Outsourcing company in Cluj-Napoca, Romania. Their services include Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed10 - 49Wrocław, Poland
Services provided
BECC Sp. Z o.o. Is a Back Office Outsourcing company based in Wrocław, Poland. The team specializes in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49City of Santa Rosa, Philippines
Services provided
CONNECTRAM PH, a Sales Outsourcing company, was launched in 2014. The agency provides Sales Outsourcing and Call Center Services.
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$5,000+< $25 / hr10 - 49Lahore, Pakistan
Services provided
Established in 2020, KEXENT Pakistan is a Back Office Outsourcing company. The team provides Back Office Outsourcing and Procurement Support.
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UndisclosedUndisclosed10 - 49
Services provided
Vyntrutek Global Services LLP is an Engineering company. Founded in 2025, the team focuses on Engineering and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Wake Forest, NC
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Crestpoint Bridge is a web development firm. They were launched in 2024 and offer Web Development and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Liverpool , England
Services provided
The ContactPeople is a telephone answering service established in 1992. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Torino, Italy
Services provided
ONE the srl is a Customer Service Outsourcing company. They are headquartered in Torino, Italy, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Los Angeles, CA
Services provided
Back Office Outsourcing company Rust Omni was launched in 1970. Located in Los Angeles, California, the team focuses on Back Office Outsourcing and Web Design.
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$1,000+$25 - $49 / hr250 - 999Detroit, MI
Services provided
Rock Connections is an answering service launched in 2012. The agency specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Elgin, IL
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Marketing Alternatives is a call center. The team provides Call Center Services and Customer Service Outsourcing and is located in Elgin, Illinois.
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UndisclosedUndisclosed250 - 999ঢাকা, Bangladesh
Services provided
MY Outsourcing Limited is a call center company. Their midsize team of employees is headquartered in ঢাকা, Bangladesh. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Washington, DC
Services provided
Enlightened, Inc. Is a custom software development firm headquartered in Washington, District of Columbia. Founded in 1999, the team provides Custom Software Development and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Mobridge, SD
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Telephone answering service One World Direct was founded in 1994. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Istanbul, Türkiye
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ETB Group is a Back Office Outsourcing company. Their team is based in Istanbul, Türkiye. The agency offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999İstanbul, Türkiye
Services provided
Founded in 2009, Vetraco Group is an answering service. The team focuses on Call Center Services and Customer Service Outsourcing and is headquartered in İstanbul, Türkiye.
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UndisclosedUndisclosed250 - 999Lexington, MA
Services provided
Launched in 1996, iBasis is a midsize IoT development company. Their services include IoT development and Call Center Services.
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UndisclosedUndisclosed250 - 999Arlington Heights, IL
Services provided
In Arlington Heights, Illinois, Scranton Gillette Communications, Inc. Is an Event Marketing company. The team focuses on Event Marketing and Marketing Strategy.
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UndisclosedUndisclosed250 - 999Long Beach, CA
Services provided
Laserfiche is an Accounting company founded in 1987. Their team provides Accounting and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Miraflores, Peru
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Founded in 2006, TCONTAKTO SAC, a midsize IT managed services company, is in Miraflores, Peru. Their services include IT managed services and Call Center Services.
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UndisclosedUndisclosed250 - 999Northbrook, IL
Services provided
Appletree Answers is a Back Office Outsourcing company. Founded in 1995, their team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Cleveland, OH
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Launched in 1993, Revenue Group is a Business Consulting company. The company provides Business Consulting and Call Center Services, and is midsize.
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UndisclosedUndisclosed250 - 999Vilnius, Lithuania
Services provided
In Vilnius, Lithuania, Planas Chuliganas is a call center. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Mount Edgecombe, South Africa
Services provided
Centrevo is a call center. They were launched in 2011 and focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Fairlawn, OH
Services provided
Midsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Santo Domingo, Dominican Republic
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NS Outsourcing is a phone answering service. They were launched in 2021 and provide Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Hyderabad, India
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CorpOne BPO, a phone answering service, was established in 2005. Based in Hyderabad, India, the team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Tirana, Albania
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Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Machelen, Belgium
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WEngage, an answering service, was launched in 1986. The midsize team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49San Luis Obispo, CA
Services provided
Advantage Answering Plus is an answering service in San Luis Obispo, California. They focus on Call Center Services and Customer Service Outsourcing and were established in 1992.
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$1,000+< $25 / hr10,000+New York, NY
Services provided
Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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Undisclosed$50 - $99 / hrFreelancer
Services provided
World Links Group is a Business Consulting company. Their small team is based in Paris, France and focuses on Business Consulting and Sales Outsourcing. The firm was established in 2025.
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UndisclosedUndisclosedFreelancer
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TrackXspeed is a Fulfillment company launched in 2026. In California, California, the team focuses on Fulfillment and Trucking.
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$1,000+< $25 / hr2 - 9Belfast City, Northern Ireland, Northern Ireland
Services provided
GCM, a Customer Service Outsourcing company, is located in Belfast City, Northern Ireland, Northern Ireland. Founded in 2016, the team provides Customer Service Outsourcing and Call Center Services.
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$5,000+$100 - $149 / hr2 - 9Madison, WI
Services provided
Answering Innovations is a Customer Service Outsourcing company. They were launched in 1977 and focus on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Penryn, England
Services provided
See all 1 projectsSentics Customer Care Ltd provides call answering services, as evidenced by their engagement with London Intensive LTD. Reviews highlight their professionalism and effective workflow, with clients expressing satisfaction in the seamless and efficient service provided. Overall, Sentics Customer Care Ltd is recognized for their high level of professionalism and ease of collaboration.
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Undisclosed$25 - $49 / hr2 - 9Addis Ababa, Ethiopia
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See all 1 projectsChainlinx Technologies specializes in ERP development and web solutions, as evidenced by their work for a coffee import and export company in Ethiopia. Their reviews highlight exceptional project management, timely delivery, and strong communication skills. Clients consistently commend their professionalism, responsiveness, and ability to tailor solutions to specific business needs, emphasizing Chainlinx Technologies' expertise in delivering high-quality, scalable systems.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?