Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company specializing in multilingual call center solutions and customer care outsourcing. Reviews reflect an 80% positive sentiment, highlighting their strong project management, proactive communication, and efficient service delivery. Clients commend their value for cost and seamless onboarding, though some suggest expanding language offerings and improving staff training.
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$1,000+< $25 / hr2 - 9Dumaguete City, Philippines
Services provided
RCM Staff BPO is a Back Office Outsourcing company established in 2024. In Dumaguete City, Philippines, the team offers Back Office Outsourcing and Staffing.
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$1,000+< $25 / hr10 - 49Cheyenne, WY
Services provided
Witcom Marketing is a small Back Office Outsourcing company located in Cheyenne, Wyoming. The team specializes in Back Office Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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$1,000+< $25 / hr10 - 49Seoul, South Korea
Services provided
Founded in 2023, Acote BPO is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Newark, DE
Services provided
See all 1 projectsThe Vision We bridge the gap between visionary entrepreneurs and elite virtual talent. In a world that is no longer bound by office walls or international borders, we specialize in sourcing,
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$1,000+$25 - $49 / hr2 - 9
Services provided
Centradesur N.V. Is a call center company. The Paramaribo, Suriname-based company offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Located in London, England, Revency is a small Sales Outsourcing company. The team provides Sales Outsourcing and Email Marketing.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Peer 2 Peer IT is a web design agency. They provide Web Design and IT strategy consulting and were launched in 2015. The agency is headquartered in Sydney, Australia.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Founded in 2024, Catalytics Automation is a CRM consulting and SI company. Their team offers CRM consulting and SI and Business Consulting.
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$1,000+< $25 / hr2 - 9
Services provided
Based in New York City, New York and Islamabad, Pakistan, Star Consultants is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2024.
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$1,000+< $25 / hr2 - 9
Services provided
Ergon Business Solutions is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are located in Birmingham, Alabama.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Ousourcify is a call center company founded in 2026. Their services include Call Center Services and Application Management & Support.
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Undisclosed$25 - $49 / hr2 - 9Pasig, Philippines
Services provided
The Support Studio is a Back Office Outsourcing company. Founded in 2026, the agency is in Pasig, Philippines. Their services include Back Office Outsourcing and Document Digitization & Management.
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$1,000+< $25 / hr2 - 9
Services provided
Venpas Services LLC is a call center. The team specializes in Call Center Services and Sales Outsourcing and is headquartered in Casper, Wyoming and Santo Domingo Este, Dominican Republic.
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Undisclosed< $25 / hr2 - 9
Services provided
Camberin is a San Pablo City, Philippines-based SMS Marketing company. They offer SMS Marketing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Mumbai, India
Services provided
ContactME is a Corporate Travel Management company. Founded in 2024, the firm provides Corporate Travel Management and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Bahawalpur, Pakistan
Services provided
ZENTIC SOLUTIONS is a Customer Service Outsourcing company. Located in Bahawalpur, Pakistan, their team offers Customer Service Outsourcing and Content Writing Services.
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UndisclosedUndisclosed2 - 9Subang Jaya, Malaysia
Services provided
HoteliaOS is a Subang Jaya, Malaysia-based Generative AI company. Launched in 2025, the team focuses on Generative AI and Language Interpretation.
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$1,000+Undisclosed2 - 9
Services provided
CS Hubs LLC is a small graphic design company. Launched in 2026, the team offers Graphic Design and Back Office Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999
Services provided
See all 44 projectsAgain Again Agency is a lead generation company specializing in email marketing services. The company has received overwhelmingly positive feedback, with more than 95% of clients commending their ability to exceed expectations and meet deadlines. Clients appreciate their high-quality leads, effective project management, and responsiveness. Over 70% of reviewers highlighted their impressive communication and attention to detail, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Baguio, Philippines
Services provided
See all 1 projectsSynerG specializes in UI and UX design, delivering scalable and user-friendly solutions for both operating systems. Clients consistently praise their professionalism, timely responses, and ability to exceed expectations. The overall feedback highlights a seamless workflow and impressive project management, resulting in outstanding project outcomes.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
UK CPM is a Back Office Outsourcing company. Founded in 1936, the agency is in England. Their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
LSM BPO Canada is a midsize Back Office Outsourcing company located in Toronto, Canada. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Halifax, Canada
Services provided
Answer 365 is an answering service company. The team is located in Halifax, Canada, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Portland, ME
Services provided
NexRep, an answering service, is located in Portland, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Long Bien, Vietnam
Services provided
Tobpos Vietnam is a Back Office Outsourcing company. Their midsize team is based in Long Bien, Vietnam. Their services include Back Office Outsourcing and Translation.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
Established in 2010, Well Tell is an answering service. In Kharkiv, Ukraine, the team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Adelaide, Australia
Services provided
Launched in 2002, Contact 121 is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Call Center Services and is based in Adelaide, Australia.
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UndisclosedUndisclosed50 - 249Kraków, Poland
Services provided
Thulium is a call center company. Established in 2006, their team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Torino, Italy
Services provided
EURO-TEL S.p.A. Is a Torino, Italy-based Customer Service Outsourcing company. They offer Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Port St. Lucie, FL
Services provided
IVox Solutions is a Customer Service Outsourcing company. Established in 2011, their team offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
Established in 2011, Anexa Telecomunicaciones is a Customer Service Outsourcing company. The agency provides Customer Service Outsourcing and Call Center Services, and is midsize.
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UndisclosedUndisclosed50 - 249Córdoba, Argentina
Services provided
Telesoluciones S.A is a call center company located in Córdoba, Argentina. They provide Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Heroica Puebla de Zaragoza, Mexico
Services provided
TELORAM is a midsize Heroica Puebla de Zaragoza, Mexico-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Commercial Development.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Accounting company Elite Leadership Outsourcing is located in San Salvador, El Salvador. Established in 2015, the team focuses on Accounting and Commercial Brokerage Services.
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$5,000+< $25 / hr50 - 249Visakhapatnam, India
Services provided
Sonic Vars is a Visakhapatnam, India-based mobile app development company. The team specializes in Mobile App Development and Web Design.
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$1,000+$50 - $99 / hrFreelancerVancouver, Canada
Services provided
MacColla Consulting is a Corporate Training & Coaching company. They focus on Corporate Training & Coaching and Business Consulting and were launched in 2020.
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UndisclosedUndisclosed1,000 - 9,999Hefei Shi, China
Services provided
Anhui Shengtang Service Outsourcing Co., Ltd. Is a large answering service. Launched in 2004, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Lund, Sweden
Services provided
Online Fulfillment Sverige AB is a Lund, Sweden-based answering service. They focus on Call Center Services and Customer Service Outsourcing and were launched in 1993.
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UndisclosedUndisclosed1,000 - 9,999Iowa City, IA
Services provided
Established in 2002, MCI is a large IT managed services company. Their services include IT managed services and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Buffalo, NY
Services provided
Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249Stamford, CT
Services provided
Power BDC, a call center, offer Call Center Services and Customer Service Outsourcing. They were established in 2014.
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UndisclosedUndisclosed50 - 249Denges, Switzerland
Services provided
Digicall, a telephone answering service, specializes in Call Center Services and Customer Service Outsourcing. The company is based in Denges, Switzerland.
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UndisclosedUndisclosed50 - 249Cheyenne, WY
Services provided
Language I/O, a midsize Customer Service Outsourcing company, is located in Cheyenne, Wyoming. The team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249
Services provided
One Pro Solution is a social media marketing company. The Pasig, Philippines-based agency was established in 2020. Their services include Social Media Marketing and Search Engine Optimization.
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$1,000+$50 - $99 / hr50 - 249
Services provided
ENGAGEGROUP.IO LTD is an Email Marketing company. They are located in London, England and have midsize team of experts. Their services include Email Marketing and Social Media Marketing.
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UndisclosedUndisclosed50 - 249Stoke-on-Trent, England
Services provided
Advantis Credit Limited is a Customer Service Outsourcing company. Located in Stoke-on-Trent, England, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249
Services provided
SalesGrip is a Sales Outsourcing company established in 2018. Headquartered in Edmonton, Canada, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kitchener, Canada
Services provided
Back Office Outsourcing company ActRatio was established in 2018. The team provides Back Office Outsourcing and Accounting and is located in Kitchener, Canada.
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$1,000+< $25 / hr50 - 249
Services provided
SHJ International is a Direct Marketing company. Established in 2006, the team focuses on Direct Marketing and Search Engine Optimization. The company is in Wilmington, Delaware.
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$75,000+< $25 / hr50 - 249
Services provided
Headquartered in Winona, Mississippi, True Voice is a call center. They specialize in Call Center Services and Advertising.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?