Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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UndisclosedUndisclosed2 - 9
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Established in 2020, The Metasol is a SEO agency. The company specializes in Search Engine Optimization and CRM consulting and SI, and is small.
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$1,000+< $25 / hr2 - 9Ahmedabad, India
Services provided
Bumbies Branding Buff is a branding firm. Based in Ahmedabad, India, the company offers Branding and IT managed services.
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Undisclosed< $25 / hr2 - 9
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Launched in 2024, Omni Support Solutions is an answering service company. Their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Founded in 2024, Fort Global is a call center company. The agency provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed2 - 9Woodhaven, NY
Services provided
Virtual Earners Innovative is a Staffing company. Headquartered in Woodhaven, New York and Abuja, Nigeria, the company offers Staffing and Recruiting.
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UndisclosedUndisclosed2 - 9Jackson, MS
Services provided
Based in Jackson, Mississippi, Aristo Law is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr2 - 9Indore, India
Services provided
In Indore, India and Indore, India, Variance Assistant is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9leicester, England
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Founded in 2024, Catering With Us is a Conversion Optimization company. The team specializes in Conversion Optimization and Product Design.
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Undisclosed$50 - $99 / hr2 - 9Birmingham, England
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Blueberry Support is an other IT consulting and SI company. Founded in 2024, their team offers other IT consulting and SI and Call Center Services.
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$1,000+$150 - $199 / hr2 - 9Townsend, MA
Services provided
Blue Glass Solutions is an AI company. They are in Townsend, Massachusetts and have small team of experts. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed2 - 9Islamabad, Pakistan
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SMD Networks, a Business Consulting company, is in Islamabad, Pakistan. Launched in 2024, the team focuses on Business Consulting and Back Office Outsourcing.
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$10,000+$25 - $49 / hr2 - 9
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Call center Smart Float Ltd is headquartered in Vacoas-Phoenix, Mauritius. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9
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QuantumSync Services is a small video production agency in Karachi, Pakistan. The team offers Video Production and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9
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LeadsBound is a Content Marketing company in Toronto, Canada. Established in 2025, the team offers Content Marketing and Business Consulting.
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$1,000+< $25 / hr2 - 9
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Habtin Resources LLC, an answering service company, specializes in Call Center Services and Back Office Outsourcing. The agency is in Albany, New York and Karachi, Pakistan.
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Undisclosed< $25 / hr2 - 9
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Business Consulting company BAUER GROUP LLC was established in 2021. The small team specializes in Business Consulting and Call Center Services.
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$25,000+$200 - $300 / hr2 - 9
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Launched in 2024, ValueKnox is a Business Consulting company. The team provides Business Consulting and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9
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WeDuo is an Email Marketing company established in 2020. The small team offers Email Marketing and Pay Per Click.
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$1,000+Undisclosed2 - 9
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Dichvu diaphuong is an Advertising company. Based in Hanoi, Vietnam, the company focuses on Advertising and Branding.
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$50,000+$25 - $49 / hr2 - 9
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Saillent is an IT strategy consulting company. They are located in Ottawa, Canada. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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USRRP, a Back Office Outsourcing company, was established in 2020. The team offers Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and is headquartered in Raleigh, North Carolina.
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UndisclosedUndisclosed2 - 9
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AI company Outsorc.ai provides Artificial Intelligence and Call Center Services. They were launched in 2023.
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$1,000+Undisclosed2 - 9Cheyenne, WY
Services provided
Gratebridge Labs is a Cheyenne, Wyoming-based Product Design company. Established in 2021, the team specializes in Product Design and Custom Software Development.
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$1,000+$25 - $49 / hr2 - 9
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Accumed BPO is a call center service. They were launched in 2020 and focus on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
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Exim Consultants, a Corporate Law company, was founded in 2018. The team offers Corporate Law and Finance Law and is located in Laxmi Nagar, India.
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Undisclosed< $25 / hr2 - 9
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Established in 2024, RelyMediaUS is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9
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Pro On Day is a small telephone answering service founded in 2024. Their team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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MultiplyOutreach is an Email Marketing company. Based in Berlin, Germany, the agency was founded in 2024. Their services include Email Marketing and Call Center Services.
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Undisclosed< $25 / hr2 - 9
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Outsorix is a software development company. They offer Custom Software Development and Customer Service Outsourcing and are based in Pristina, Kosovo.
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Undisclosed$50 - $99 / hr2 - 9Halwill Junction, England
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Dooie Creative, a branding company, offers Branding and Search Engine Optimization. The company is located in Halwill Junction, England.
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$25,000+< $25 / hr2 - 9
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Launched in 2025, CBM GROUPS is a small Jamshedpur, India-based phone answering service. Their team provides Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
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Social media marketing firm Spare Global focuses on Social Media Marketing and IT managed services. They are based in Makati, Philippines.
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$1,000+$100 - $149 / hr2 - 9
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Headquartered in Lagos, Nigeria, Analaize Limited is a Digital Strategy company. They specialize in Digital Strategy and Web Design and were established in 2023.
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UndisclosedUndisclosed2 - 9
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Business Consulting company Takeorder AI is based in Newark, Delaware, New Jersey. The team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Novasource BPO is a Business Consulting company in Islamabad, Pakistan. The team focuses on Business Consulting and Call Center Services.
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Undisclosed< $25 / hr2 - 9
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Launched in 2024, Elivebuyind Solutions Limited is a telephone answering service. Their team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
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AxisPoint Solutions is a Business Consulting company. They were launched in 2025 and offer Business Consulting and Back Office Outsourcing.
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$5,000+$150 - $199 / hr2 - 9
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KretruTosh Consulting is an IT strategy consulting company. Their team is in Mumbai, India. The firm provides IT strategy consulting and CRM consulting and SI.
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$5,000+$25 - $49 / hr2 - 9Olympia, WA
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TaskHive LLC is a social media marketing firm. The company is headquartered in Olympia, Washington. Their team specializes in Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr2 - 9
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Femploy by Infinite Code is a Back Office Outsourcing company located in Roodepoort, South Africa. They offer Back Office Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9
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Back Office Outsourcing company ScaleForce VA provides Back Office Outsourcing and Customer Service Outsourcing. They were founded in 2025.
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$1,000+$25 - $49 / hr2 - 9
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BizBrandCollective is a Digital Strategy company. They were established in 2025, and their services include Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Osasco, Brazil
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4Roots Consulting is an Application Testing company established in 2025. Their team offers Application Testing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Headquartered in New York, New York, Flourvex is a social media marketing firm. They offer Social Media Marketing and Email Marketing and were launched in 2025.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, Ren Agency is a social media marketing firm. The team focuses on Social Media Marketing and Email Marketing.
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$1,000+< $25 / hr2 - 9Managua, Nicaragua
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Established in 2024, Astronet is a small Managua, Nicaragua-based UX design company. Their team focuses on UX/UI Design and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Established in 2025, The DBT Ai is a small AI Agents company. Their team offers AI Agents and AI Consulting.
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$1,000+< $25 / hr2 - 9
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Aamirtechs is a website development firm based in Multan, Pakistan. They specialize in Web Development and E-Commerce Development.
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$5,000+< $25 / hr2 - 9Capas, Philippines
Services provided
Hivecx is a Sales Outsourcing company. The team offers Sales Outsourcing and Call Center Services and is located in Capas, Philippines.
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UndisclosedUndisclosed2 - 9
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Iluana is a Customer Service Outsourcing company. The Udaipur, India-based firm was founded in 2026. Their team provides Customer Service Outsourcing and CRM consulting and SI.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?