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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award-Winning Global BPO | Outsourcing+

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Undisclosed
    Undisclosed
    10 - 49
    Ciudad de MĂ©xico, Mexico
    Service Focus

    We are an omnichannel contact company dedicated to offer you integral solutions in customer service, prospecting and digital marketing. Attract, retain and capture the attention of your customers…

    More

  • Maromatel - Vivo Empresas

    Maromatel - Vivo Empresas

    Business Consultants

    Undisclosed
    Undisclosed
    10 - 49
    Sao Paulo, Brazil
    Service Focus

    The company was founded with the objective of becoming a complete consultancy in the area of ​​telecommunications and with the differential focused on quality service. 

    In these 15 years of…

    More

  • Featured Providers

    What are Featured Providers?
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • LTVplus

    LTVplus

    Maximise your CS ROI: from a Cost to Profit centre

    $1,000+
    < $25 / hr
    250 - 999
    Brandon, FL
    Service Focus

    "I'm impressed with their ability to adapt to change and keep up with emerging technologies."

    • Founder & CEO, Bully Max
  • PRISMA Tecnologia Computacional

    PRISMA Tecnologia Computacional

    Total Solution Software.

    Undisclosed
    Undisclosed
    10 - 49
    Ciudad Juárez, Mexico
    Service Focus

    With 25 years of experience, more than 50 highly qualified engineers, and our robust solutions, we have a presence throughout Mexico and Latin America delivering customs, payroll, and financial…

    More

  • Need help selecting a company? Let our team create a custom shortlist for you

    Request a Free Shortlist
  • DataXport.Net

    DataXport.Net

    Be more Efficient. Save in the Process.

    Undisclosed
    Undisclosed
    10 - 49
    El Paso, TX
    Service Focus

    A certified HUB, woman-owned, minority-owned, and disadvantaged small business, DataXport serves both public and private sector customers. DataXport provides customer contact center services…

    More

  • PARQUESOFT CALI

    PARQUESOFT CALI

    FROM COLOMBIA TO THE WORLD

    Undisclosed
    Undisclosed
    10 - 49
    Cali, Colombia
    Service Focus

    Cluster Initiative of Digital Art, Science and Information Technology most representative of Colombia and Latin America

    that integrates a wide range of Products and Services.

  • Virtual Era Financial Service (Suzhou) Co., Ltd.

    Virtual Era Financial Service (Suzhou) Co., Ltd.

    Expert in Service Outsourcing for Financial Indust

    Undisclosed
    Undisclosed
    10 - 49
    Suzhou Shi, China
    Service Focus

    Virtual Era Financial Service(Suzhou) Co., Ltd. is a leading financial outsourcing service provider in China. The company was established in 2011 with a registered capital of 120 Million RMB. Virtual…

    More

  • VIATEQ Corporation

    VIATEQ Corporation

    Partners in Performance

    Undisclosed
    Undisclosed
    10 - 49
    McLean, VA
    Service Focus

    VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework & flexibility allows employees, customers & business partners to…

    More

  • Excelencia y GestiĂłn

    Excelencia y GestiĂłn

    We help you work better.

    Undisclosed
    Undisclosed
    10 - 49
    San José, Costa Rica
    Service Focus

    We help companies and other organizations work better and more strategically through better process management, focus on strategic objectives, application of best practices and enablement services to…

    More

  • BMPB France

    BMPB France

    France Outsourcing Company

    Undisclosed
    Undisclosed
    10 - 49
    Limas, France
    Service Focus

    Born from the experience of industrial process and know-how in telemarketing and market research, BMPB France is recognized as a partner dedicated to the Industry and Tertiary sectors, leading made-…

    More

  • Technet Technology

    Technet Technology

    Experts are waiting to help your business

    Undisclosed
    Undisclosed
    10 - 49
    Syracuse, NY
    Service Focus

    Our Services incorporates every single locale of Open Source Development, E-commerce Development, Web Application Development, Mobile Application Development and lastly making it noticeable to target…

    More

  • ZENIT X

    ZENIT X

    Service provider with unlimited possibilities

    Undisclosed
    Undisclosed
    10 - 49
    Stuttgart, Germany
    Service Focus

    Zenit X - as an independent full-service sales service provider for digital media and print products , we take care of the optimal sales strategy for you and implement it flexibly,…

    More

  • Revenue Stream Caribe

    Revenue Stream Caribe

    OUR GOALS ARE YOUR GOALS

    Undisclosed
    Undisclosed
    10 - 49
    Cincinnati, OH
    Service Focus

    RSC is the only Class A rated, B2B, outbound only focused call center in the Caribbean finding the best talent to drive leads and identify prospects for your sales team. A solution you can afford to…

    More

  • SERMA International Inc.

    SERMA International Inc.

    Your Trusty Partner

    Undisclosed
    Undisclosed
    10 - 49
    New Taipei City, Taiwan
    Service Focus

    SERMA is a professional company that provides complete DRA (integrated direct marketing), Call Center call center outsourcing, CRM (customer relationship management) services, and original…

    More

  • European Virtual Assistant

    European Virtual Assistant

    WE MAKE YOUR LIFE EASIER!

    Undisclosed
    Undisclosed
    10 - 49
    Birmensdorf, Switzerland
    Service Focus

    European Virtual Assistant (EVA) is a Swiss-based company founded in 2014. In a team of virtual assistants (VAs) each is a degreed, experienced professional.

    Each staff member passes a…

    More

  • Cynosure Technologies

    Cynosure Technologies

    THE HIGHEST STANDARDS. THE HAPPIEST CUSTOMERS

    Undisclosed
    Undisclosed
    10 - 49
    Jaipur, India
    Service Focus

    We are focused on developing best and affordable Line-of-Business Solutions for market. Currently we are a team of 25 people and work on HR vertical, delivering cutting edge solution to manage and…

    More

  • Virtual Team CCS

    Virtual Team CCS

    Outsourcing and Offshoring Consulting Istanbul

    Undisclosed
    Undisclosed
    10 - 49
    Istanbul, TĂĽrkiye
    Service Focus

    Virtual Team is a Business Process Outsourcing (BPO) company that offers customer experience as service (CXaaS) for small to medium business.

    We help businesses outsource their call center…

    More

  • Manpower Turkey

    Manpower Turkey

    Transforming human lives through the world...

    Undisclosed
    Undisclosed
    10 - 49
    Istanbul, TĂĽrkiye
    Service Focus

    Manpower Turkey is a Turkish-based workforce solution and recruiting firm.

    We are passionate about hiring and the positive impact it can have on people’s lives and businesses. Your place of…

    More

  • Infoprogres  (VoipBon)

    Infoprogres (VoipBon)

    More affordable calling via VoIP technology!

    Undisclosed
    Undisclosed
    10 - 49
    Pula, Croatia
    Service Focus

    The company Infoprogres was founded in 2005. It provides integrated IT services and solutions according to the customers needs and demands. In the first years of operation, Infoprogres has…

    More

  • UK Pick & Pack

    UK Pick & Pack

    Expert Pick & Pack. Delivered & Designed with you

    Undisclosed
    Undisclosed
    10 - 49
    Lancing, United Kingdom
    Service Focus

    The UK Pick & Pack team combines logistics, web, system, process & fulfilment experts with a great despatch team. Being part of a larger logistics group yields many benefits for UK Pick…

    More

  • AnswerMyPhone

    AnswerMyPhone

    The most loved Telephone Answering Service.

    $1,000+
    < $25 / hr
    2 - 9
    United Kingdom
    Service Focus

    Our award winning 'Best of in Category' service offers more than the standard telephone answering service; we remove the unnecessary aggro so you can focus on your own business. With 80% of prospects…

    More

  • Virtual Assistant Canada

    Virtual Assistant Canada

    VIRTUAL ASSISTANTS READY FOR YOUR TO-DO-LIST.

    $1,000+
    < $25 / hr
    2 - 9
    Vancouver, Canada
    Service Focus

    Our team of talented Virtual Assistants can help with both your business and personal life tasks, giving you time to focus on what’s important. We offer a mix of amazingly talented Canadian, U.S and…

    More

  • My UK Virtual Assistant

    My UK Virtual Assistant

    Supporting Your Business

    $1,000+
    < $25 / hr
    2 - 9
    Kilmarnock, United Kingdom
    Service Focus

    My UK Virtual Assistant has been running since 2012, so you can be certain that all our UK Virtual Assistants are experienced and dedicated to supporting businesses. You don't need to worry about…

    More

  • Your Business Assistant

    Your Business Assistant

    Liverpool Virtual Assistant Services

    $1,000+
    < $25 / hr
    2 - 9
    Liverpool, United Kingdom
    Service Focus

    We are a team of experienced Personal Assistants who work on a virtual basis, providing a full range of Virtual Assistant Services to individuals and organisations. No matter how large or small the…

    More

  • JG Virtual

    JG Virtual

    Good for You. Great for Your Business.

    $1,000+
    < $25 / hr
    2 - 9
    Crewe, United Kingdom
    Service Focus

    JG Virtual offers a virtual assistant service providing a range of business support activities including marketing, advertising, secretarial and PA duties.

    All the secretarial and organisational…

    More

  • AdvansisVirtual

    AdvansisVirtual

    Internet Agency

    $1,000+
    < $25 / hr
    2 - 9
    Toronto, Canada
    Service Focus

    We believe in helping your business to connect with other businesses by providing backend assistance so that you can focus on doing what is most important and that is to grow your business and…

    More

  • Motivation Marketing

    Motivation Marketing

    Marketing . Fulfillment . Commerce

    $10,000+
    $150 - $199 / hr
    2 - 9
    East Kilbride, United Kingdom
    Service Focus

    Motivation was established in 1991 as Motivation Marketing Ltd in Chesham. The main thrust of the business was direct mailing and basic call center services. Since then we have added new direct…

    More

  • MedPOINT Management

    MedPOINT Management

    Pointing Healthcare In The Right Direction

    $1,000+
    < $25 / hr
    2 - 9
    Los Angeles, CA
    Service Focus

    MedPOINT Management, Inc. (MPM) provides all aspects of managed care management services to Independent Practice Associations (IPAs) and hospital clients. Our customized management approach meets the…

    More

  • Caring One

    Caring One

    Call Center Support & Much More

    $1,000+
    $25 - $49 / hr
    2 - 9
    Towson, MD
    Service Focus

    Caring One is a low-cost provider of healthcare information services for hospitals, MCOs, TPAs and other healthcare providers, enabling them to manage cases, supervise treatment plans, obtain patient…

    More

  • Optim Office

    Optim Office

    Paris Outsourcing / Offshoring Agency

    $1,000+
    $25 - $49 / hr
    2 - 9
    Paris, France
    Service Focus

    Optim Office helps companies, and liberal professions to gain flexibility and productivity by providing them with tailor-made solutions in the following areas: - web-marketing support (-…

    More

  • $5,000+
    $100 - $149 / hr
    2 - 9
    Petaling Jaya, Malaysia
    Service Focus

    Customer service is our niche and we adhere to our clients needs every single day. The market we represent requires us to be fast-paced and responsive to continuous changes and new trends. This is…

    More

  • Fresh Flow Direct Marketing

    Fresh Flow Direct Marketing

    Fresh Flow an Innovative Marketing Agency

    Undisclosed
    Undisclosed
    2 - 9
    Treforest Industrial Estate, United Kingdom
    Service Focus

    Fresh Flow Direct Marketing exists to support its clients in the development and growth of their business pipelines. Through our direct marketing expertise, Fresh Flow aims to expand our clients'​…

    More

  • RBI Property Management

    RBI Property Management

    Seattle Property Management

    Undisclosed
    Undisclosed
    2 - 9
    Seattle, WA
    Service Focus

    RBI Property management is one of the premier property management companies in the greater Seattle area. Our property management company specializes in apartment, single family home, individual…

    More

  • Virtunect BPO

    Virtunect BPO

    Lead Generation and Telemarketing Services

    Undisclosed
    Undisclosed
    2 - 9
    Los Angeles, CA
    Service Focus

    Virtunect BPO , is a Business Process Outsourcing (BPO) company with over sixteen years of relevant experience in the call center industry, we possess expertise in outbound call center services. Our…

    More

  • Mills Marketing & TeleServices

    Mills Marketing & TeleServices

    Putting the "customer" back in customer service.

    Undisclosed
    Undisclosed
    2 - 9
    Omaha, NE
    Service Focus

    MM&T is among the very few companies in the call center industry, in general, using web-enabled hosted VoIP technology to service its client's customers. The opportunities are enormous. For over…

    More

  • Sierra Company

    Sierra Company

    Omaha's Bilingual HR Consulting Services

    Undisclosed
    Undisclosed
    2 - 9
    Omaha, NE
    Service Focus

    Sierra Company is an HR consultancy practice based in Omaha, Nebraska that focuses on on-call HR service geared to support both employees and management as well as providing HR translation services…

    More

  • Resource Fast

    Resource Fast

    Committed to providing High Quality Services.

    Undisclosed
    Undisclosed
    2 - 9
    San Francisco, CA
    Service Focus

    Resource Fast, LLC is a global Business Process Outsourcing (BPO) company based in San Francisco, California and the Operations team based in New Delhi, India.
    We provide the proper resources to any…

    More

  • Maple Mountain Technology

    Maple Mountain Technology

    Managed Technology Solutions

    Undisclosed
    Undisclosed
    2 - 9
    Provo, UT
    Service Focus

    Maple Mountain Technologies is a Utah based Networking and Managed Technology firm. Businesses have been taking advantage of Maple Mountain Technologies services to efficiently and effectively take…

    More

  • Virtual Marketing Assistant

    Virtual Marketing Assistant

    Let's Do Great Things Together.

    Undisclosed
    Undisclosed
    2 - 9
    Denver, CO
    Service Focus

    WHO I HELP
    Small Business Owners, Business Coaches, Realtors, busy Bloggers, Startups, Entrepreneurs and Marketing Agencies.
    Are you looking to reach Hispanic consumers? I can help with this too!…

    More

  • Conexos LogĂ­stica

    Conexos LogĂ­stica

    YOUR STRATEGIC PARTNER

    Undisclosed
    Undisclosed
    2 - 9
    Ciudad de MĂ©xico, Mexico
    Service Focus

    We are a company that provides comprehensive services focused on the area of ​​logistics and BPO, with excellent human talent and a technological, administrative and financial structure adapted to…

    More

  • Stevens Business Services

    Stevens Business Services

    ACCOUNTS RECEIVABLE SOLUTIONS SINCE 1953

    Undisclosed
    Undisclosed
    2 - 9
    Lowell, MA
    Service Focus

    Stevens Business Service, Inc. has been providing collection services nationally since 1953. Our experience in providing professional receivable solutions has helped Stevens become one of the tops…

    More

  • FMS - Field Marketing + Sales Services

    FMS - Field Marketing + Sales Services

    SALES PROMOTION IS NOT ONLY OUR JOB, BUT OUR LIFE

    Undisclosed
    Undisclosed
    2 - 9
    Leipzig, Germany
    Service Focus

    … was established in 1998. Since then, we have been proving our skills as a service provider for all demands of marketing and sales services. And we still do.

    We stick to our original mission:…

    More

  • Impulso Alfa

    Impulso Alfa

    Business Consultant

    Undisclosed
    Undisclosed
    2 - 9
    Guadalajara, Mexico
    Service Focus

    We generate business solutions according to each need providing the solution to underlying problems that will allow the development of your business.
    Our methodology is based on the transfer of…

    More

  • Valor BPO

    Valor BPO

    BPO services

    Undisclosed
    Undisclosed
    2 - 9
    Campinas, Brazil
    Service Focus

    Valor BPO is a company specialized in outsourcing services and professionals in the financial area, that is, it executes, in its own structure or in the client's structure, the administrative and…

    More

  • MeDo Consulting

    MeDo Consulting

    CONSULTING FOR A NEW GENERATION OF ENTREPRENEURS

    Undisclosed
    Undisclosed
    2 - 9
    Miami Beach, FL
    Service Focus

    To meet the needs of the new breed of entrepreneurs entering the market. With all the noise and information available on the internet, it becomes difficult to discern what the best choices for…

    More

  • Itersa Telecom

    Itersa Telecom

    Services and quality always.

    Undisclosed
    Undisclosed
    2 - 9
    Heroica Puebla de Zaragoza, Mexico
    Service Focus

    We are a Mexican Company with qualified personnel with more than 10 years of experience in the analysis, design, and implementation of technological solutions. We seek to establish an effective and…

    More

  • Smartelecom SA de CV

    Smartelecom SA de CV

    Infrastructure & IT Services that your data needs.

    Undisclosed
    Undisclosed
    2 - 9
    Heroica Puebla de Zaragoza, Mexico
    Service Focus

    Smartelecom SA from CV is an organization that integrates professional solutions for the areas of telecommunications and WEB security, based in the city of Puebla. Collaborate in integral projects…

    More

  • MY COMPTA SOLUTION

    MY COMPTA SOLUTION

    REMOTE BUT ALWAYS PRESENT!

    Undisclosed
    Undisclosed
    2 - 9
    Marseille, France
    Service Focus

    Based in Marseille, this service is offered to you by E&A Expertise, a firm registered with the Order of Chartered Accountants. Our signature assures you of the consistency and the plausibility…

    More

  • Raj Har Gopal & Co.

    Raj Har Gopal & Co.

    " SERVICE WITH RESPONSIBILITY "

    Undisclosed
    Undisclosed
    2 - 9
    New Delhi, India
    Service Focus

    "We are a firm of Chartered Accountants with a vast and diversified experience of more than thirty-four years in the areas of Audit, Accounting, Taxation, Financial Control, Corporate Finance,…"

    More

  • Culium

    Culium

    ONLINE MARKETING FOR SMALL BUSINESS

    Undisclosed
    Undisclosed
    2 - 9
    Lewisville, TX
    Service Focus

    Culium is a digital ad agency with an online marketing blog for small businesses. Helping small businesses' online marketing (Email marketing, Social Media Marketing, and Local SEO). We believe in a…

    More

  • DataRush

    DataRush

    More than a Data Center.

    Undisclosed
    Undisclosed
    2 - 9
    Málaga, Spain
    Service Focus

    DataRush IT Services is a Datacenter services company, with its own Data Center in Malaga, which offers Server Hosting, Web and Mail Hosting, Server Virtualization, Virtual Private Servers (VPS),…

    More

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Comparing Customer Service Outsourcing Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're an Owner, a CEO, or a Manager, choosing the best partner for your specific needs can make all the difference. That's where Clutch comes in, serving as your go-to resource for comparing and selecting Customer Service Outsourcing companies. With over 2,432 reviews and ratings from real customers, Clutch provides valuable insights to help you make informed decisions. Learn more about the world of Customer Service Outsourcing service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Customer Service Outsourcing landscape on Clutch. Currently, there are approximately 390 companies with ratings and reviews in this category. These companies serve a wide range of clients, including С.H.ROBINSON, Оrange, zalando, and many more. In terms of clientele, 616 companies cater to Small Businesses, 374 to the MidMarket and 115 to the Enterprise. These companies span various industries, including Business services, Medical, Financial services, Information technology, and eCommerce, among others.

Check the drop downs below for summaries of Customer Service Outsourcing companies by:

Clutch is your comprehensive resource for comparing and selecting the best Customer Service Outsourcing companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch has the information you need to find the perfect partner for your Customer Service Outsourcing needs.

Most Popular Customer Service Outsourcing Agencies

If you're looking for the best in the Customer Service Outsourcing industry, you'll want to consider some of the most popular service providers. These companies have garnered over 558 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $50,000. They specialize in serving industries such as eCommerce, Advertising & marketing, and Automotive, with a focus on services like Order Processing & Taking. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (38) 4 (6) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.9

4.9

4.7

$1,000

< $25

United States

#2
5 (41) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$1,000

N/A

Canada

#3
5 (26) 4 (4) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

5

4.9

N/A

N/A

United States

Best Rated Customer Service Outsourcing Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Service Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Customer Service Outsourcing landscape. We have 5 companies and counting in the Customer Service Outsourcing space with 5-star ratings and over 97 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Customer Service Outsourcing results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (27) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#3
5 (20) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

4.9

4.9

$1,000

< $25

United States

Lowest Rated Customer Service Outsourcing Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Service Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Customer Service Outsourcing line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Customer Service Outsourcing service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

United States

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

South Africa

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

N/A

N/A

United States

Not Yet Rated Customer Service Outsourcing Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Service Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

Insurance BackOffice Pro

RATE THIS COMPANY
10,000+ $25,000 < $25 / hr United States

DOT &amp;amp;amp;amp; Company

RATE THIS COMPANY
50 - 249 N/A N/A Canada

NX3 Healthcare

RATE THIS COMPANY
50 - 249 N/A N/A United States

CX Global Advisors

RATE THIS COMPANY
10 - 49 $1,000 N/A India

KnowledgeLake

RATE THIS COMPANY
50 - 249 N/A N/A United States

Industries Served by Customer Service Outsourcing Agencies

Different industries have unique needs, and it's essential to choose a Customer Service Outsourcing company with experience in your specific sector. On Clutch, the most commonly supported industries among the 390 companies in this category include those listed below, but our Customer Service Outsourcing providers serve over 30 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!

Customer Service Outsourcing Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Customer Service Outsourcing companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Service Outsourcing service providers specialize in many areas including Phone Support Services, Chat Support Services, Email Support Services, and Order Processing & Taking, and more:
Specialty # of Companies Top Providers
Phone Support Services 1,633 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Chat Support Services 1,239 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Email Support Services 1,045 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), CX Collective (5 stars, 11 reviews)
Order Processing & Taking 1,029 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)

Customer Service Outsourcing Services Available

Customer Service Outsourcing companies offer a wide range of services tailored to meet your specific needs. Customer Service Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 151 different types of services. Some of the most common services provided and the companies offering them include:

Customer Service Outsourcing Companies by Budget Level

Your budget plays a significant role in selecting a Customer Service Outsourcing company so Clutch categorizes companies by different project budget ranges and spend levels. If you want to filter Customer Service Outsourcing providers by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Customer Service Outsourcing companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
RATE THIS COMPANY

250 - 999

4.3

4.3

4.5

$250,000

$25 - $49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Service Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$100,000

N/A

Singapore

#2
RATE THIS COMPANY

2 - 9

N/A

N/A

N/A

$100,000

$200 - $300

India

#3
RATE THIS COMPANY

1,000 - 9,999

N/A

N/A

N/A

$100,000

< $25

United Kingdom

$25,000 or More
Some of the best rated and least expensive Customer Service Outsourcing companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

250 - 999

N/A

N/A

N/A

$25,000

< $25

United States

#2
RATE THIS COMPANY

10 - 49

N/A

N/A

N/A

$25,000

$100 - $149

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

4

4

$25,000

$25 - $49

Nigeria

Most Affordable Customer Service Outsourcing Companies

If you're working with a tighter budget, there are Customer Service Outsourcing companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Customer Service Outsourcing companies by hourly rate. Here are a few fine examples of lower-cost Customer Service Outsourcing partners:
<$25 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

50 - 249

N/A

N/A

N/A

$1,000

$25 - $49

United States

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

India

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

5

5

5

$5,000

$25 - $49

United States

$25 - $49 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (7) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.6

$10,000

$25 - $49

Poland

#2
5 (6) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

United Kingdom

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.9

5

4.9

$1,000

$25 - $49

Ukraine

$50 - $99 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - $99

United States

#2
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$5,000

$50 - $99

United Kingdom

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$50 - $99

Bangladesh

Customer Service Outsourcing Company Locations

Clutch offers global reach, allowing you to find Customer Service Outsourcing partners either local to your location or in a time zone that suits your needs. Among the 390 Customer Service Outsourcing companies, 1,267 are in North America, 764 in Asia and 651 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Customer Service Outsourcing companies are most prevalent:
Country Cities with Most Providers Sample of Providers
United States New York (57), Los Angeles (48), Houston (27), Miami (22), and San Francisco (20) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), FirmsDesk (5 stars, 3 reviews), Vserve Amazon Listing Service (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (48), Noida (28), New Delhi (26), Mumbai (23), and Gurugram (23) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), Go4customer (5 stars, 3 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews)
United Kingdom London (75), Manchester (6), (6), Leeds (4), and Slough (3) Aidey (5 stars, 12 reviews), Brandix Soft (5 stars, 6 reviews), Talent First (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Philippines Pasig (20), Makati (20), Taguig (19), Davao City (16), and Cebu City (12) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), 2ndOffice (5 stars, 2 reviews)
Canada Toronto (33), Vancouver (11), Montréal (9), Calgary (9), and Vaughan (8) Veta Virtual (5 stars, 42 reviews), LEX Reception (4.9 stars, 30 reviews), 24H Virtual (5 stars, 13 reviews), ZRAFTED (5 stars, 2 reviews), Omnie Integrated Services Inc. (5 stars, 1 reviews)
Australia Melbourne (15), Sydney (10), Brisbane City (4), Adelaide (4), and Perth (3) Acquire BPO (4.6 stars, 4 reviews), HybrisWorld, TeleTech, Startek Australia, i3R Outsourcing

Customer Service Outsourcing Agency Clients by Market Segment

Understanding the types of clients in each market segment that Customer Service Outsourcing companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 390 Customer Service Outsourcing companies, 616 have experience with Small Business clients, 374 with MidMarket companies and 115 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Sample of Providers

Small Business

(Clients with <$10M in Revenue)
Our Customer Service Outsourcing providers have served 1,014 Small Business level clients including AffordableApartments.ca (24H Virtual), Elite Medical Group (Neorld), LifeCell (Global Bilgi), LiveChat (Text, Inc.), Richie (Neorld), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Customer Service Outsourcing providers have served 917 MidMarket level clients including AI Operation / Content Control & Verification (Helpware), AT&T (Unity Communications), American Academy of Physician Assistants (GCS Agents), American Exchange Group (Peak Support), Amplifind (Peak Support), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Customer Service Outsourcing providers have served 205 Enterprise level clients including DIFF (Enshored), GrubHub (Enshored), Hopper (Enshored), Lesson Planet (Enshored), Paddle (Enshored), and many more.

Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

Currently, Clutch features ratings and reviews for 390 Customer Service Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Customer Service Outsourcing companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $50,000.00 and specialize in industries like eCommerce, Advertising & marketing, and Automotive, focusing on services like Order Processing & Taking.

Customer Service Outsourcing companies on Clutch offer a wide range of services, including Call Center Services, Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, and more.

The average hourly rate for Customer Service Outsourcing providers is $60.34/hr. The best rated Customer Service Outsourcing companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Swivelt, Puzzle, and TDCX. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Service Outsourcing companies with minimum spend levels under $5,000, such as Axis Global Co Agency, CX Collective, and Saucal. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Customer Service Outsourcing companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Customer Service Outsourcing companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Customer Service Outsourcing companies have served some amazing clients including panasonic, rocksbox, zalando, Оrange, С.H.ROBINSON and more.

Yes. Customer Service Outsourcing companies on Clutch offer their services in 54 languages besides English, including Spanish, French, German, Italian, Portuguese, Arabic, Ukrainian, and more.

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