Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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Undisclosed< $25 / hr2 - 9
Services provided
Outsorix is a software development company. They offer Custom Software Development and Customer Service Outsourcing and are based in Pristina, Kosovo.
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Undisclosed$50 - $99 / hr2 - 9Halwill Junction, England
Services provided
Dooie Creative, a branding company, offers Branding and Search Engine Optimization. The company is located in Halwill Junction, England.
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$25,000+< $25 / hr2 - 9
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Launched in 2025, CBM GROUPS is a small Jamshedpur, India-based phone answering service. Their team provides Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
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Social media marketing firm Spare Global focuses on Social Media Marketing and IT managed services. They are based in Makati, Philippines.
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$1,000+$100 - $149 / hr2 - 9
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Headquartered in Lagos, Nigeria, Analaize Limited is a Digital Strategy company. They specialize in Digital Strategy and Web Design and were established in 2023.
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UndisclosedUndisclosed2 - 9
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Business Consulting company Takeorder AI is based in Newark, Delaware, New Jersey. The team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9
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Novasource BPO is a Business Consulting company in Islamabad, Pakistan. The team focuses on Business Consulting and Call Center Services.
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Undisclosed< $25 / hr2 - 9
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Launched in 2024, Elivebuyind Solutions Limited is a telephone answering service. Their team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
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AxisPoint Solutions is a Business Consulting company. They were launched in 2025 and offer Business Consulting and Back Office Outsourcing.
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$5,000+$150 - $199 / hr2 - 9
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KretruTosh Consulting is an IT strategy consulting company. Their team is in Mumbai, India. The firm provides IT strategy consulting and CRM consulting and SI.
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$5,000+$25 - $49 / hr2 - 9Olympia, WA
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TaskHive LLC is a social media marketing firm. The company is headquartered in Olympia, Washington. Their team specializes in Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr2 - 9
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Femploy by Infinite Code is a Back Office Outsourcing company located in Roodepoort, South Africa. They offer Back Office Outsourcing and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9
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Back Office Outsourcing company ScaleForce VA provides Back Office Outsourcing and Customer Service Outsourcing. They were founded in 2025.
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$1,000+$25 - $49 / hr2 - 9
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BizBrandCollective is a Digital Strategy company. They were established in 2025, and their services include Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr2 - 9
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Headquartered in New York, New York, Flourvex is a social media marketing firm. They offer Social Media Marketing and Email Marketing and were launched in 2025.
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$1,000+< $25 / hr2 - 9
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Launched in 2025, Ren Agency is a social media marketing firm. The team focuses on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9
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Launched in 2023, Assistant Aly is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Managua, Nicaragua
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Established in 2024, Astronet is a small Managua, Nicaragua-based UX design company. Their team focuses on UX/UI Design and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Established in 2025, The DBT Ai is a small AI Agents company. Their team offers AI Agents and AI Consulting.
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$1,000+< $25 / hr2 - 9
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Aamirtechs is a website development firm based in Multan, Pakistan. They specialize in Web Development and E-Commerce Development.
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$5,000+$25 - $49 / hr2 - 9Veliko Tarnovo, Bulgaria
Services provided
Launched in 2025, Tremity, a small custom software development company, is based in Veliko Tarnovo, Bulgaria. Their team specializes in Custom Software Development and Customer Service Outsourcing.
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$5,000+< $25 / hr2 - 9Capas, Philippines
Services provided
Hivecx is a Sales Outsourcing company. The team offers Sales Outsourcing and Call Center Services and is located in Capas, Philippines.
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UndisclosedUndisclosed2 - 9
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Iluana is a Customer Service Outsourcing company. The Udaipur, India-based firm was founded in 2026. Their team provides Customer Service Outsourcing and CRM consulting and SI.
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$5,000+$25 - $49 / hr2 - 9
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HVACFlow AI is a Back Office Outsourcing company. They are located in Pune, India and have small team of experts. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr2 - 9Roodepoort, South Africa
Services provided
Located in Roodepoort, South Africa, Tide Shores Concierge Services is a small Business Consulting company. Their services include Business Consulting and Procurement Support.
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$1,000+$25 - $49 / hr10 - 49Millersville, MD
Services provided
Located in Millersville, Maryland, Gibbs Marketing LLC is a small call center company. Their services include Call Center Services and Sales Outsourcing.
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$1,000+Undisclosed10 - 49
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Ryoss is a Pyrmont, Australia-based Staffing company. The team specializes in Staffing and IT staff augmentation.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsWe are not just another support agency, we are your customer experience partner. Quicklyster Virtual Services helps fast-growing SaaS, eCommerce, and service-based businesses deliver seamless
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$1,000+< $25 / hr50 - 249Kolkata, India
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Skylink Dealtrade is a call center service. They are headquartered in Kolkata, India and have midsize team. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Lahore, Pakistan
Services provided
Phone answering service i Concepts / I Possible /Goraya Consultant & Traders is located in Lahore, Pakistan. Launched in 2008, the team offers Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Addis Ababa, Ethiopia
Services provided
Ablaze Labs, an IT strategy consulting company, is based in Addis Ababa, Ethiopia. Founded in 2021, the team provides IT strategy consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249Paterson, NJ
Services provided
Located in Paterson, New Jersey, Aberrant Digital Services is a branding company. The team focuses on Branding and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Faisalabad, Pakistan
Services provided
Established in 2022, Entire Solutions is a Digital Strategy company. The company specializes in Digital Strategy and Search Engine Optimization.
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Undisclosed< $25 / hr50 - 249
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KamelBPO is a Sales Outsourcing company. They were launched in 2019, and their services include Sales Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancer
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Founded in 2023, CortecSoft LLC is a Conversion Optimization company. Their team specializes in Conversion Optimization and Product Design.
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Undisclosed< $25 / hr50 - 249
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DATAGIGABYTE, an IT managed services company, was established in 2012. Based in Etterbeek, Belgium and Mumbai, India, the team specializes in IT managed services and Back Office Outsourcing.
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$1,000+$200 - $300 / hrFreelancerSan Diego, CA
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Crescent Consultancy is a small Advertising company established in 2024. Their team specializes in Advertising and Marketing Strategy.
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UndisclosedUndisclosed50 - 249
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Go Hire Virtual is a Back Office Outsourcing company. Launched in 2021, the team offers Back Office Outsourcing and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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UHY Centra Management Associates (Chartered Accountants) is a midsize Accounting company in Sri Jayawardenepura Kotte, Sri Lanka. The team focuses on Accounting and Financial Consulting.
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UndisclosedUndisclosed50 - 249
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Skyline Live Support is a branding firm launched in 2017. The team specializes in Branding and Marketing Strategy and is based in Caloocan, Philippines.
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Undisclosed$25 - $49 / hr50 - 249Nairobi, Kenya
Services provided
Language Interpretation company Langues Des Champions Limited is in Nairobi, Kenya. Established in 2021, the team specializes in Language Interpretation and Translation.
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$1,000+$25 - $49 / hr50 - 249Pasig, Philippines
Services provided
Tactical Business Services -Global is a Customer Service Outsourcing company. Founded in 2004, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249
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Colligo srl, a midsize Customer Service Outsourcing company, is in Collegno, Italy. Their services include Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Pune, India
Services provided
Tessera ITeS Private Limited is a midsize Pune, India-based telephone answering service. Their services include Call Center Services and Digital Strategy.
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$10,000+$25 - $49 / hr2 - 9Lahore, Pakistan
Services provided
Nashonuma Pakistan - Natural & Healthy Life Style, a Back Office Outsourcing company, is based in Lahore, Pakistan. The team specializes in Back Office Outsourcing and Business Consulting.
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UndisclosedUndisclosed2 - 9Orlando, FL
Services provided
Reception 24/7 is a small Sheffield, England-based answering service company. The team focuses on Call Center Services and Sales Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Edmonton, Canada
Services provided
Bullseye Digital Marketing is a small SEO services firm located in Edmonton, Canada. Their services include Search Engine Optimization and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
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Southern Stone is a Business Consulting company. They are located in Melbourne, Australia and have small team. They specialize in Business Consulting and Immigration Law.
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$10,000+Undisclosed2 - 9Zagreb, Croatia
Services provided
PR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
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$1,000+$50 - $99 / hr2 - 9Lucca, Italy
Services provided
Graffio is a small branding agency. Established in 2003, the team provides Branding and Custom Software Development.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?