Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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UndisclosedUndisclosed50 - 249
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Launched in 2024, PandaPak Food Packaging UK is a Product Marketing company. Their services include Product Marketing and Other Marketing.
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$1,000+< $25 / hr50 - 249London, England
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Crownline Global is a Back Office Outsourcing company based in London, England. Established in 2026, the team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Sheridan, WY
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Unified Serve Solutions is a Customer Service Outsourcing company. They are based in Sheridan, Wyoming, and their services include Customer Service Outsourcing and IT managed services.
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$1,000+< $25 / hr50 - 249Camberwell, Australia
Services provided
AI Squad is a Customer Service Outsourcing company based in Camberwell, Australia. They focus on Customer Service Outsourcing and were established in 2025.
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$1,000+$50 - $99 / hr10 - 49Littleton, CO
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Redrocks DryWall construction is a Customer Service Outsourcing company. Their team is in Littleton, Colorado and specializes in Customer Service Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Cabuyao City, Philippines
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Staff Callture Incorporated is a phone answering service. The company is in Cabuyao City, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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$25,000+Undisclosed50 - 249Tiranë, Albania
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OasCall is an answering service. They are in Tiranë, Albania and have midsize team of experts. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Wollongong, Australia
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Krinox Global Solutions Pty Ltd is a midsize Back Office Outsourcing company based in Wollongong, Australia and Delhi, India. The team focuses on Back Office Outsourcing and Call Center Services.
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$25,000+< $25 / hr50 - 249Wellington, FL
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Live Leads BPO, an answering service, was launched in 2013. The firm specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Apex BPO is a telephone answering service. The Davao City , Philippines-based company provides Call Center Services and Content Moderation Services.
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UndisclosedUndisclosed10 - 49Gdańsk, Poland
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Hempley is a Commercial Development company. The Gdańsk, Poland-based company was launched in 2020. Their team provides Commercial Development and Marketing Strategy.
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
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Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249Marietta, GA
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See all 2 projectsWith 24/7 Medical Billing Services, we offer end-to-end billing management for Physicians. If you are a doctor looking for help with Medicare or Medicaid reimbursement, look no more. Guaranteed
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$1,000+Undisclosed50 - 249Davao City, Philippines
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KKC Outsourcing Corporation, a SEO company, was established in 2018. They offers Search Engine Optimization and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
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Software development firm Voxtron Middle East LLC was launched in 1994. The firm specializes in Custom Software Development and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Brisbane City, Australia
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Affordable Staff is a Back Office Outsourcing company. Established in 2009, the agency provides Back Office Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Torrance, CA
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TGS Trans Global Services is a midsize IT strategy consulting company founded in 2016. Their services include IT strategy consulting and Web Development.
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$1,000+Undisclosed50 - 249Washingtonville, NY
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Founded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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Undisclosed< $25 / hr50 - 249Fort Collins, CO
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Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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UndisclosedUndisclosed50 - 249
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Ixsight, an Application Management & Support company, was founded in 2009. Based in Mumbai, India, the team specializes in Application Management & Support and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Pasig, Philippines
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WeSourcely is an Accounting company. Their team is headquartered in San Diego, California and Pasig, Philippines and specializes in Accounting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Rabat, Morocco
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Marketing Call Center is a call center. They are based in Rabat, Morocco, and their services include Call Center Services and cloud consulting & SI.
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$10,000+$50 - $99 / hr10 - 49Dhaka, Bangladesh
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See all 1 projectsPhoenix Solution provides marketing services tailored to business funding. Reviews indicate that the company is praised for its integrity and responsiveness, with clients noting timely delivery and attentive communication. Overall, Phoenix Solution generates measurable outcomes such as revenue growth, making it a reliable partner for marketing needs in the business funding sector.
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$1,000+$25 - $49 / hr10 - 49St. Augustine, FL
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AnswerAide is a small call center company located in St. Augustine, Florida. The team specializes in Call Center Services and Sales Outsourcing.
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$50,000+$200 - $300 / hr10 - 49London, England
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Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Miraflores, Peru
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See all 1 projectsDigitalHub offers services such as digital documentation management and providing status updates for projects. The reviews highlight their impressive responsiveness and ability to deliver tasks on time, indicating a high level of efficiency and reliable project management skills. Overall, the feedback portrays DigitalHub as a competent and dependable partner.
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Undisclosed< $25 / hr10 - 49
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Bizee.co is a Cambridge, England-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr250 - 999Doha, Qatar
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BPO+ is a telephone answering service. The team focuses on Call Center Services and HR Outsourcing, and the agency is in Doha, Qatar and Muscat, Oman.
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$1,000+< $25 / hr250 - 999Lucena, Philippines
Services provided
Located in Lucena, Philippines, Upstream BPO Inc is a midsize telephone answering service. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Mandaue, Philippines
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HomeSourced Inc is a Market Research company. They are in Mandaue, Philippines and have midsize team of experts. Their services include Market Research and Product Design.
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Undisclosed$25 - $49 / hr250 - 999Lekki, Nigeria
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Midsize call center service CallTel, is in Lekki, Nigeria. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Southampton, NY
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Launched in 2012, ERIN Technology LLC is a custom software development firm. Their services include Custom Software Development and Application Management & Support.
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$1,000+< $25 / hr10 - 49Fresno, CA
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See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
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$1,000+< $25 / hr10 - 49
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Business Consulting company Ramesh chaurasia was launched in 2018. The team specializes in Business Consulting and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Chișinău, Moldova
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WINKRAFT BUSINESS GROUP SRL is an Accounting company. Founded in 2017, the team focuses on Accounting and Customer Service Outsourcing.
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$1,000+Undisclosed10 - 49
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Pay per click company SATISUPP is based in Chalandri, Greece. The team offers Pay Per Click and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Launched in 2010, Magas Services is a Marketing Strategy company. The firm focuses on Marketing Strategy and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Old Bridge, NJ
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Launched in 2020, Kyniska is a small Content Moderation Services company. Their services include Content Moderation Services and Call Center Services.
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UndisclosedUndisclosed50 - 249Prishtina, Kosovo
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Midsize Back Office Outsourcing company FMA BPO, is located in Prishtina, Kosovo. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$5,000+< $25 / hr50 - 249Mandaue City, Philippines
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Contact Center Solutions PH is a Back Office Outsourcing company. The Mandaue City, Philippines-based team specializes in Back Office Outsourcing and HR Outsourcing.
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Undisclosed< $25 / hr50 - 249Hewlett, NY
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CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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UndisclosedUndisclosed50 - 249Las Vegas, NV
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Established in 2012, Invisia BPO is a Back Office Outsourcing company. The firm specializes in Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
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Green Feather Technologies Ltd. Is a Back Office Outsourcing company. They were established in 2022, and their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$5,000+< $25 / hr50 - 249
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Launched in 2010, Azendo Co., Ltd. Is a Back Office Outsourcing company. In Bangkok, Thailand and Chiang Mai, Thailand, the team offers Back Office Outsourcing and Custom Software Development.
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$10,000+< $25 / hr50 - 249
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Launched in 2025, Summit Call Solutions is a midsize answering service located in Enfield, Connecticut. Their team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49
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Located in Kingston, Jamaica, DG BPO is a small phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Taguig, Philippines
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Business Consulting company Remote Teams PH is in Taguig, Philippines. The team provides Business Consulting and Call Center Services.
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$5,000+$25 - $49 / hr2 - 9Poznań, Poland
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AP OUTSOURCING GROUP is a Poznań, Poland-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in 2020.
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$1,000+Undisclosed50 - 249دبي, United Arab Emirates
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See all 1 projectsAppstec Technology Services LLC offers comprehensive digital marketing services, including SEO optimization, content marketing, social media management, and PPC advertising. The reviews highlight their ability to enhance online presence and drive business growth, with clients praising their effective project management, industry understanding, and customized solutions. The company's commitment to proactive communication and data-driven strategies ensures successful project outcomes and high client satisfaction.
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$1,000+< $25 / hr50 - 249Old Bridge, NJ
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Midsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.1/40.018.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.7/40.019.2/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?