Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
Services provided
OnlineMarket is a phone answering service. Headquartered in Kharkiv, Ukraine and Poltava, Ukraine, the company specializes in Call Center Services and Sales Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Chester Hill, Australia
Services provided
Employ Remote Pty. Ltd. Is a custom software development company. Their midsize team is located in Chester Hill, Australia. Their services include Custom Software Development and UX/UI Design.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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$5,000+$50 - $99 / hr50 - 249Dubai, United Arab Emirates
Services provided
Founded in 2007, TOPAZ FZE is a midsize unified communications consulting & SI company. Their team offers unified communications consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Columbia, MD
Services provided
NTech Workforce is an IT staff augmentation company established in 2005. The agency offers IT staff augmentation and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Gurugram, India
Services provided
Benchkart - B2B Marketplace for Outsourcing Agencies, a Digital Strategy company, was founded in 2011. The agency specializes in Digital Strategy and Social Media Marketing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Social media marketing company RankingGrow is located in Evesham, New Jersey. The team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249
Services provided
Worksent, a Cybersecurity company, is based in Middletown, Delaware. They focus on Cybersecurity and IT managed services and were established in 2015.
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$1,000+< $25 / hr50 - 249Chișinău, Moldova
Services provided
Staffing company Association of Recruitment Agencies was launched in 2008. The agency provides Staffing and Accounting.
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$1,000+< $25 / hr2 - 9Houston, TX
Services provided
No Limit Locksmith, a Commercial Property Management company, was founded in 2021. The company offers Commercial Property Management and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
Call center company Atlas BPO is headquartered in Sheridan, Wyoming. They focus on Call Center Services and Back Office Outsourcing and were founded in 2020.
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$1,000+Undisclosed2 - 9Fort Washington, PA
Services provided
GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Delma scales & measuring devices L.L.C is a Warehousing & Distribution company launched in 2002. Their team offers Warehousing & Distribution and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9San Bernardino, CA
Services provided
Wecarehealth is a small San Bernardino, California-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+$100 - $149 / hr2 - 9Dhaka, Bangladesh
Services provided
Beyond Rationale is a Business Consulting company. Their team is in Dhaka, Bangladesh and provides Business Consulting and Corporate Training & Coaching.
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Undisclosed< $25 / hr2 - 9
Services provided
Plugwork, a Cybersecurity company, offer Cybersecurity and IT managed services. They were launched in 2019.
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$5,000+$50 - $99 / hr2 - 9Praha, Czech Republic
Services provided
Located in Praha, Czech Republic, Cybronet is a branding firm. They focus on Branding and Web Design.
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$1,000+$50 - $99 / hr2 - 9Cedar Park, TX
Services provided
A Topgun PC and Networking services is an IT strategy consulting company. Headquartered in Cedar Park, Texas, the team offers IT strategy consulting and cloud consulting & SI.
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$10,000+< $25 / hr2 - 9
Services provided
SEO agency Donatella Work was launched in 2019. Located in La Libertad, El Salvador and Stockholm, Sweden, the team specializes in Search Engine Optimization and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Small call center service The Quality Life, is headquartered in Queens, New York. The team provides Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr2 - 9
Services provided
RingWave is a small Okemos, Michigan-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
Precision Outsource is a call center company. The team offers Call Center Services and Accounting, and the agency is in Jacksonville, Florida.
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UndisclosedUndisclosed10 - 49
Services provided
Central Offshoring, a call center service, is in North Sydney, Australia. They focus on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Dhumi Technologies is a small artificial intelligence firm. They offer Artificial Intelligence and AI Consulting and were launched in 2020.
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$5,000+$50 - $99 / hr10 - 49
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See all 3 projectsNorth Rose Technologies provides website development, SEO, social media management, and digital marketing services. The overall feedback from their clients highlights exceptional communication, responsiveness, and professionalism. Clients appreciate the team's ability to deliver projects on time and within budget, while fostering a strong cultural alignment and demonstrating excellent value for cost.
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Undisclosed< $25 / hr10 - 49Dearborn, MI
Services provided
Headquartered in Dearborn, Michigan, United Call Center Solutions is a small Conversion Optimization company. Their services include Conversion Optimization and Call Center Services.
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$1,000+< $25 / hr10 - 49Bristol, England
Services provided
Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Bisrakh Jalalpur, India
Services provided
Zippixel Technologies Pvt. Ltd is an Ecommerce Marketing company. Located in Bisrakh Jalalpur, India, the company focuses on Ecommerce Marketing and Web Design.
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$1,000+$25 - $49 / hr10 - 49Springfield, OR
Services provided
Jco Heating A/C Electrical LLC, an Other Marketing company, was founded in 2015. The team focuses on Other Marketing and Business Consulting and is based in Springfield, Oregon.
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$1,000+Undisclosed10 - 49
Services provided
JSD Management Inc. Is a Finance & Accounting Outsourcing (FAO) company located in Dover, Delaware. They focus on Finance & Accounting Outsourcing (FAO) and Business Consulting.
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$1,000+< $25 / hr50 - 249London, England
Services provided
Recruit Overseas is a Recruiting company. Their team is in London, England and provides Recruiting and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Mille-Isles, Canada
Services provided
NS Virtual Services is a Back Office Outsourcing company. The Mille-Isles, Canada-based team provides Back Office Outsourcing and Social Media Marketing.
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$1,000+$25 - $49 / hr2 - 9Gurugram, India
Services provided
Phone answering service Navigant Technologies Pvt. Ltd. Is in Gurugram, India. Launched in 2003, the team focuses on Call Center Services and Accounting.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Located in Charlotte , North Carolina, DigiPro360 is a call center service. Established in 2026, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Qormotho Limited is an Accounting company. Founded in 2018, the team offers Accounting and Finance & Accounting Outsourcing (FAO). The agency is based in Dhaka, Bangladesh.
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$1,000+< $25 / hr50 - 249Nairobi, Kenya
Services provided
Midsize Back Office Outsourcing company Impact Outsourcing Limited, is in Nairobi, Kenya. Their services include Back Office Outsourcing and IT managed services.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9Cheadle, England
Services provided
Snappy Assistance is an answering service company. They are in Cheadle, England and have small team. They offer Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Waxhaw, NC
Services provided
Heyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
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UndisclosedUndisclosed2 - 9
Services provided
Translation in Abu Dhabi, a Translation company, is in. The team specializes in Translation and Customer Service Outsourcing.
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$5,000+Undisclosed2 - 9Vaughan, Canada
Services provided
MS2 Retail Advisory is an IT staff augmentation company located in Vaughan, Canada. Their services include IT staff augmentation and Back Office Outsourcing.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Reachoutly LLC is a Sales Outsourcing company based in Sheridan, Wyoming. They offer Sales Outsourcing and Email Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
OutPro is a Cebu City, Philippines-based call center. They focus on Call Center Services and Back Office Outsourcing.
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$1,000+$100 - $149 / hr2 - 9London, England
Services provided
Oppdrip is a Sales Outsourcing company. Founded in 2023, the firm is in London, England. Their team specializes in Sales Outsourcing and Direct Marketing.
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Undisclosed< $25 / hr2 - 9
Services provided
ELEMENTS CONNECTION INC is a Back Office Outsourcing company located in Irvine, California. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2023.
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$1,000+Undisclosed2 - 9Pasig, Philippines
Services provided
Talent Guys is a Back Office Outsourcing company. The Pasig, Philippines-based firm was established in 2024. Their services include Back Office Outsourcing and Accounting.
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$25,000+< $25 / hr2 - 9
Services provided
Answering service company Connecting Ops was founded in 2024. The team focuses on Call Center Services and Back Office Outsourcing and is located in Guatemala, Guatemala.
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$5,000+$50 - $99 / hr2 - 9Chalakudy, India
Services provided
SyncPen is a Business Consulting company. Their team is headquartered in Chalakudy, India and specializes in Business Consulting and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Based in Sarajevo, Bosnia and Herzegovina, Future Line Marketing is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
BN OUTSOURCING, a small call center company, is in Udaipur, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
Established in 2025, Caribbean Closers is a small call center in Strathbogie, Jamaica. Their team provides Call Center Services and Corporate Training & Coaching.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?