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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award-Winning Customer Care & Data Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • SkyTel

    SkyTel

    BPO Company. Buenos Aires. Argentina.

    Undisclosed
    Undisclosed
    50 - 249
    San Andres, Argentina
    Service Focus

    The Economic Group is composed of leading companies in integrated communications, with more than 30 years of experience in the telecommunications market. Its strategic positioning is based on the…

    More

  • Sensu Contabilidade

    Sensu Contabilidade

    Sensu BPO and Consulting.

    Undisclosed
    Undisclosed
    2 - 9
    Goiânia, Brazil
    Service Focus

    Business Process Outsourcing is the outsourcing of business processes that use information technology. In this strategy, business consulting in the various segments of our clients ranges from…

    More

  • Featured Providers

    What are Featured Providers?
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • LTVplus

    LTVplus

    Maximise your CS ROI: from a Cost to Profit centre

    $1,000+
    < $25 / hr
    250 - 999
    Brandon, FL
    Service Focus

    "I'm impressed with their ability to adapt to change and keep up with emerging technologies."

    • Founder & CEO, Bully Max
  • THRIVE BIZ CONSULTANT

    THRIVE BIZ CONSULTANT

    MAXIMIZE PRODUCTIVITY AND INCREASE YOUR REVENUE

    Undisclosed
    Undisclosed
    2 - 9
    Service Focus

    We specialize in Credentialing, Payer Contract Review, Medical Coding, Billing & A/R Collection

  • Need help selecting a company? Let our team create a custom shortlist for you

    Request a Free Shortlist
  • PolyAI

    PolyAI

    The platform for conversational AI

    Undisclosed
    Undisclosed
    10 - 49
    London, United Kingdom
    Service Focus

    Conversational AI has huge potential - it will automate customer support and deliver infinitely better ways of working with technology. We have built the world's best platform for creating…

    More

  • Pluri Consultants

    Pluri Consultants

    TRAINING. CONSULTING. RECRUITMENT.

    Undisclosed
    Undisclosed
    10 - 49
    București, Romania
    Service Focus

    Pluri Consultants Romania is one of the leaders of the human capital consulting market in Romania - we have been operating and developing extensive consulting projects since 1993. We are leaders…

    More

  • Xterna

    Xterna

    Barcelona Consulting Firm

    Undisclosed
    Undisclosed
    10 - 49
    Barcelona, Spain
    Service Focus

    Founded in 1996 and located in Barcelona, Xterna Soluciones en Outsourcing is an expert consulting firm formed by a team of economists, auditors, tax advisors, lawyers, and labor compliance…

    More

  • Beliveo

    Beliveo

    We invented Mexico Nearshoring

    Undisclosed
    Undisclosed
    10 - 49
    San Pedro Tlaquepaque, Mexico
    Service Focus

    It’s simple.
    We’re your experts in the Mexican call center industry, serving our clients from multiple sites.

  • STRAIGHTSOURCE

    STRAIGHTSOURCE

    Global Best-In-Class Outsourcing,

    Undisclosed
    Undisclosed
    10 - 49
    Princeton, NJ
    Service Focus

    StraightSource is a global outsource services enterprise ready to provide you with over 44 Best in Class services for every aspect of your business.

    Because we have multiple decades of experience…

    More

  • Star Virtual Office

    Star Virtual Office

    No more missed calls.

    $1,000+
    < $25 / hr
    2 - 9
    Ringstead, United Kingdom
    Service Focus

    We are an outsourced contact centre, specialising mainly in taking inbound calls on behalf of our many clients.   We can patch important callers through to you, or simply take the details and…

    More

  • Quick Connections

    Quick Connections

    We Still Believe In Customer Service

    $1,000+
    $25 - $49 / hr
    2 - 9
    Greenbelt, MD
    Service Focus

    Our professional operators can answer your phones when you can’t – or don’t want to. With training on your customized account we can provide seamless service to your clients – everything from call…

    More

  • euPHONE LINE Kft.

    euPHONE LINE Kft.

    Budapest Call-Centre and Costumer Service

    $1,000+
    $25 - $49 / hr
    2 - 9
    Budapest, Hungary
    Service Focus

    The company EU-PHONE Line specialized in Call-Centre and Costumer Service related projects in Hungary. Our company believes that future success is designed by a partnership that is why we offer…

    More

  • Quality Call Kft

    Quality Call Kft

    Budapest Business Services Company

    $1,000+
    $25 - $49 / hr
    2 - 9
    Budapest, Hungary
    Service Focus

    We are working with a new generation cold call technology that is tailored to the latest sales trends of 2018 so we can present a lot more results and a successful call.

    We can build a successful…

    More

  • abravo GmbH

    abravo GmbH

    We Hear. We Discuss. We Work Out Ideas For You.

    $1,000+
    < $25 / hr
    2 - 9
    Germering, Germany
    Service Focus

    Abravo GmbH is has been your competent partner for communication for more than twenty years. Our core business is the securing of telephonic accessibility of our clients. Communication on behalf of…

    More

  • UK Virtual Services

    UK Virtual Services

    Virtual Office Services

    $1,000+
    < $25 / hr
    2 - 9
    Cheshire, United Kingdom
    Service Focus

    We have years of experience in providing virtual office services such as telephone answering, mail forwarding & meeting room hire to businesses large and small. Our global client-base of our…

    More

  • Office Overboard!

    Office Overboard!

    East Gippsland Bookkeeping & Admin Services

    Undisclosed
    Undisclosed
    2 - 9
    Mount Taylor, Australia
    Service Focus

    Drowning in a sea of admin or bookkeeping? Need a bailout? We specialize in helping East Gippsland businesses who require rescue or support with their bookkeeping and office systems so that they can…

    More

  • Smart Call

    Smart Call

    Call Different.

    Undisclosed
    Undisclosed
    2 - 9
    KrakĂłw, Poland
    Service Focus

    We deal with cold calling and everything related to it. It is us who professionally arrange meetings for entrepreneurs, obtain contact details for them, offer their services, plan trading strategies…

    More

  • ProfitAbility Virtual Assistance

    ProfitAbility Virtual Assistance

    Virtual Assistants for Small Business Owners

    Undisclosed
    Undisclosed
    2 - 9
    Rockhampton, Australia
    Service Focus

    ProfitAbility Virtual Assistance provides Small Business Support to Business Owners. Our Australian Virtual Assistants can help you to manage your Bookkeeping and Accounting Software, your Website…

    More

  • InfraWeb MSP

    InfraWeb MSP

    Boosting your business!

    Undisclosed
    Undisclosed
    2 - 9
    București, Romania
    Service Focus

    InfraWeb MSP is a new company on the BPO services market, differentiating itself by the professionalism of the team and the flexibility to the client's needs. It offers Inbound and Outbound call…

    More

  • Amamedis

    Amamedis

    successful - intelligent - net

    Undisclosed
    Undisclosed
    2 - 9
    Leipzig, Germany
    Service Focus

    Econoby offers intelligent tools for optimized online marketing, effective customer loyalty and professional customer service. The innovative web hub Apovena enables modern digital marketing for…

    More

  • Function-AI

    Function-AI

    Turning AI into ROI

    Undisclosed
    Undisclosed
    2 - 9
    Roswell, GA
    Service Focus

    Function-AI sits at the nexus of best-in-breed digital employees, business integration and managed services, enabling our clients to significantly reduce operating costs and dramatically scale…

    More

  • Magellan USA

    Magellan USA

    IT Consulting Services

    Undisclosed
    Undisclosed
    2 - 9
    Brisbane, CA
    Service Focus

    Magellan USA is a veteran and minority-owned organization that started in 2005 as a full contact center services and business process outsourcing provider.

    Through the years we have evolved and…

    More

  • 3iSolutions

    3iSolutions

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    3iSolutions was founded in 2003 and as one of the oldest International BPO Contact Centres in South Africa,  we take great pride as an experienced provider of tailored Business Process…

    More

  • CSR Personnel

    CSR Personnel

    We are invested in your success

    Undisclosed
    Undisclosed
    2 - 9
    Portland, OR
    Service Focus

    CSR Personnel can help you grow through targeted recruiting, contract staffing services, and on-site contingent workforce management. We are helping companies like yours build and align teams around…

    More

  • Miraglobal

    Miraglobal

    Best practices of Value and Knowledge.

    Undisclosed
    Undisclosed
    2 - 9
    Ciudad de MĂ©xico, Mexico
    Service Focus

    We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on areas of: Operations, Human Capital, Systems.…

    More

  • Undisclosed
    Undisclosed
    10 - 49
    Los Angeles, CA
    Service Focus

    For over 15 years, TCC has been providing large scale businesses with room to develop and grow by alleviating hours of paperwork, overhead and the need for large office space. TCC has perfected plans…

    More

  • Engaging Solutions, LLC

    Engaging Solutions, LLC

    We Answer To Business!

    Undisclosed
    Undisclosed
    10 - 49
    Indianapolis, IN
    Service Focus

    Engaging Solutions is a multi-faceted management consulting firm with the personnel and resources to accomplish everything from high-level management and auditing to ground-level implementation. We…

    More

  • H-Line Soft

    H-Line Soft

    end-to-end e-business solutions and software dev't

    $1,000+
    < $25 / hr
    50 - 249
    Secunderabad, India
    Service Focus

    H-Line Soft started in 2006 as a team in Hyderabad of web designers and software development researchers. They have evolved into an end-to-end e-business solutions and software development company,…

    More

  • IPIX BPO

    IPIX BPO

    Supporting Businesses Globally

    $1,000+
    < $25 / hr
    50 - 249
    Thenhipalam, India
    Service Focus

    IPIX BPO Private Limited is a part of the Morison Menon Group, specialized in Financial Services. It has its operations at KINFRA Techno Park, Kakkanchery, Calicut, Kerala.

    IPIX BPO team is…

    More

  • NetPulse Services

    NetPulse Services

    Information Technology and Services Ontario

    $1,000+
    < $25 / hr
    50 - 249
    Markham, Canada
    Service Focus

    Are you looking for a quality-obsessed outsourcing and technology services company? Do you need a company that can be your preferred, single-source partner of IT and BPO services? Choose NetPulse and…

    More

  • Answer-All

    Answer-All

    We Are "People Answering People..."

    $1,000+
    $25 - $49 / hr
    50 - 249
    Westminster, CO
    Service Focus

    Answer-All Secretarial Services takes pride in offering an exceptional telephone answering service and telephone communications tailored to fit the needs of our customers. We are a family owned and…

    More

  • Katrium

    Katrium

    Estonia Contact Center and Research Services

    $1,000+
    $25 - $49 / hr
    50 - 249
    Tallinn, Estonia
    Service Focus

    Katrium is an international company offering contact center and research services which are cost effective, high quality and delivered even on short notice. Our services are directed to companies…

    More

  • Quinn Data Facilities, Inc

    Quinn Data Facilities, Inc

    Makati Outsourcing Business

    $1,000+
    $25 - $49 / hr
    50 - 249
    Makati, Philippines
    Service Focus

    Quinn Data Facilities Inc (an affiliate of Quinn Data Limited), a PCI DSS compliant company, is owned and run by an Australian data expert with a proven track record in putting clients’ and partners…

    More

  • The Call Company A/S

    The Call Company A/S

    Your call our business.

    $1,000+
    < $25 / hr
    50 - 249
    Aarhus, Denmark
    Service Focus

    The Call Company A/S is a telemarketing agency and call center, taking care of all areas of telephone service and marketing with great care and professionalism. Among other things,they participate in…

    More

  • Toppan Forms

    Toppan Forms

    New Value through Accelerated DigitalHybrid

    $1,000+
    < $25 / hr
    50 - 249
    Minato City, Japan
    Service Focus

    Toppan Forms' extensive technology and know-how in the business forms and data print service fields have been cultivated over many years. This serves as a strong basis for an information solutions…

    More

  • Directa Group

    Directa Group

    Connect with us

    Undisclosed
    Undisclosed
    50 - 249
    Caracas, Venezuela
    Service Focus

    Direct Group is a benchmark company in Contact Center and BPO services, with more than 17 years of experience as a business partner of multiple companies in different sectors and industries. Their…

    More

  • Supporting Enterprises

    Supporting Enterprises

    your Philippine staffing partner

    Undisclosed
    Undisclosed
    50 - 249
    West Perth, Australia
    Service Focus

    Supporting Enterprises is a premier Australian owned and operated staffing and facility management company providing dedicated offshore staffing services.

    Our Executive Team consists of industry…

    More

  • Practicall Solutions

    Practicall Solutions

    Innovative and Creative Call Center Solutions

    Undisclosed
    Undisclosed
    50 - 249
    Ä°stanbul, TĂĽrkiye
    Service Focus

    We provide organizations, who want to make a difference in their field of activity, with the human resources, technology, location, management, consultancy, training components, single or group Is a…

    More

  • Direct Scouts Istanbul

    Direct Scouts Istanbul

    We Find A Way To New Customers

    Undisclosed
    Undisclosed
    50 - 249
    Istanbul, TĂĽrkiye
    Service Focus

    Founded in 2008, Direct Scouts Istanbul has grown steadily ever since and serves a wide range of call center jobs for a wide variety of industries with more than 140 employees. Our head office Direct…

    More

  • ICM International Call Center Marketing

    ICM International Call Center Marketing

    Emotion, enthusiasm and high conversational skills

    Undisclosed
    Undisclosed
    50 - 249
    Beograd, Serbia
    Service Focus

    Belgrade-based ICM International Call Center Marketing doo is an international outsourcing company with 107 jobs. IC Marketing was founded in 2014 and is embedded in an international corporate…

    More

  • RSVP Communications, Inc

    RSVP Communications, Inc

    North Carolina Communications Company

    Undisclosed
    Undisclosed
    50 - 249
    Greensboro, NC
    Service Focus

    RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented.
    At RSVP, good customer service rules. Whether we are managing your inventory,…

    More

  • Thomases Virtual Assistant

    Thomases Virtual Assistant

    Makes Your Business Easier.

    Undisclosed
    Undisclosed
    Freelancer
    Washington, DC
    Service Focus

    Caren Thomases is a freelance Virtual Assistant based in Washington D.C.  She possess over nine years of experience as an administrative assistant and enjoy the variety of work the job…

    More

  • ProSpex

    ProSpex

    The Creative specialist in B2B lead Generation.

    Undisclosed
    Undisclosed
    50 - 249
    Amsterdam, Netherlands
    Service Focus

    ProSpex is a creative specialist in B2B lead generation. We believe that sale is the result of a relationship. Sufficient confidence until the decision to do business arises after an average of 7 to…

    More

  • TEAMSOS

    TEAMSOS

    Accelerate your business with technology.

    Undisclosed
    Undisclosed
    50 - 249
    Modesto, CA
    Service Focus

    TEAMSOS provides innovative technology solutions that advance businesses and the lives of people everywhere. They are a nationwide expert in voice and data solutions for business, including Voice…

    More

  • Undisclosed
    Undisclosed
    Freelancer
    Chicago, IL
    Service Focus

    Michelle Silverthorn believes diversity and inclusion needs a new voice for a new generation. An in-demand speaker on race in the workplace recognized organizational diversity expert, and the founder…

    More

  • THE SCIENTIFIC CONSULTING GROUP, INC

    THE SCIENTIFIC CONSULTING GROUP, INC

    Maryland Consulting Company

    Undisclosed
    Undisclosed
    50 - 249
    Gaithersburg, MD
    Service Focus

    The Scientific Consulting Group, Inc. (SCG) is a small, woman-owned consulting firm that specializes in supporting the development and communication of environmental and health information that…

    More

  • BPO Andina

    BPO Andina

    BPO Services in Ecuador

    Undisclosed
    Undisclosed
    50 - 249
    Guayaquil, Ecuador
    Service Focus

    We are a team of proactive professionals with extensive experience and combined expertise in Systems, Programming, Data Mining, Direct / Digital MKT, Call / Contact Center and Graphic / Web Design…

    More

  • Soporte LĂłgico Ltda.

    Soporte LĂłgico Ltda.

    IT Company in Colombia

    Undisclosed
    Undisclosed
    50 - 249
    Bogotá, Colombia
    Service Focus

    With 25 years in the Colombian market, Apoyo LĂłgico Ltda. Is a software developer, integrator and Informatics Technology Implementer, which also provides IT support services. Our business is to…

    More

  • GFC Consulting Co., Ltd. Shanghai

    GFC Consulting Co., Ltd. Shanghai

    To be a world class consulting company

    Undisclosed
    Undisclosed
    50 - 249
    Shanghai, China
    Service Focus

    GFC Consulting is a professional service firm that delicates itself in providing world class tax consulting service, anti-fraud solution service, business investigation service, professional…

    More

  • Xpedite LLC

    Xpedite LLC

    Hawaii Outsourcing Company

    Undisclosed
    Undisclosed
    50 - 249
    Honolulu, HI
    Service Focus

    Xpedite LLC provides comprehensive business process outsourcing (BPO) solutions to meet the needs of a broad range of companies in many industries throughout Hawaii and the U.S. mainland. Founded in…

    More

  • Gevekom

    Gevekom

    Your better place to work

    Undisclosed
    Undisclosed
    50 - 249
    Frankfurt am Main, Germany
    Service Focus

    Gevekom inspire more than 80,000 people on the phone every day. With voice, personality, charisma and know-how, we arouse emotions in customers and employees every minute. That makes us special.…

    More

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Comparing Customer Service Outsourcing Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're an Owner, a CEO, or a Manager, choosing the best partner for your specific needs can make all the difference. That's where Clutch comes in, serving as your go-to resource for comparing and selecting Customer Service Outsourcing companies. With over 2,432 reviews and ratings from real customers, Clutch provides valuable insights to help you make informed decisions. Learn more about the world of Customer Service Outsourcing service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Customer Service Outsourcing landscape on Clutch. Currently, there are approximately 390 companies with ratings and reviews in this category. These companies serve a wide range of clients, including С.H.ROBINSON, Оrange, zalando, and many more. In terms of clientele, 616 companies cater to Small Businesses, 374 to the MidMarket and 115 to the Enterprise. These companies span various industries, including Business services, Medical, Financial services, Information technology, and eCommerce, among others.

Check the drop downs below for summaries of Customer Service Outsourcing companies by:

Clutch is your comprehensive resource for comparing and selecting the best Customer Service Outsourcing companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch has the information you need to find the perfect partner for your Customer Service Outsourcing needs.

Most Popular Customer Service Outsourcing Agencies

If you're looking for the best in the Customer Service Outsourcing industry, you'll want to consider some of the most popular service providers. These companies have garnered over 558 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $50,000. They specialize in serving industries such as eCommerce, Advertising & marketing, and Automotive, with a focus on services like Order Processing & Taking. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (38) 4 (6) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.9

4.9

4.7

$1,000

< $25

United States

#2
5 (41) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$1,000

N/A

Canada

#3
5 (26) 4 (4) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

5

4.9

N/A

N/A

United States

Best Rated Customer Service Outsourcing Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Service Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Customer Service Outsourcing landscape. We have 5 companies and counting in the Customer Service Outsourcing space with 5-star ratings and over 97 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Customer Service Outsourcing results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (27) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#3
5 (20) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

4.9

4.9

$1,000

< $25

United States

Lowest Rated Customer Service Outsourcing Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Service Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Customer Service Outsourcing line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Customer Service Outsourcing service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

United States

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

South Africa

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

N/A

N/A

United States

Not Yet Rated Customer Service Outsourcing Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Service Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

Insurance BackOffice Pro

RATE THIS COMPANY
10,000+ $25,000 < $25 / hr United States

DOT &amp;amp;amp;amp; Company

RATE THIS COMPANY
50 - 249 N/A N/A Canada

NX3 Healthcare

RATE THIS COMPANY
50 - 249 N/A N/A United States

CX Global Advisors

RATE THIS COMPANY
10 - 49 $1,000 N/A India

KnowledgeLake

RATE THIS COMPANY
50 - 249 N/A N/A United States

Industries Served by Customer Service Outsourcing Agencies

Different industries have unique needs, and it's essential to choose a Customer Service Outsourcing company with experience in your specific sector. On Clutch, the most commonly supported industries among the 390 companies in this category include those listed below, but our Customer Service Outsourcing providers serve over 30 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!

Customer Service Outsourcing Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Customer Service Outsourcing companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Service Outsourcing service providers specialize in many areas including Phone Support Services, Chat Support Services, Email Support Services, and Order Processing & Taking, and more:
Specialty # of Companies Top Providers
Phone Support Services 1,633 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Chat Support Services 1,239 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Email Support Services 1,045 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), CX Collective (5 stars, 11 reviews)
Order Processing & Taking 1,029 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)

Customer Service Outsourcing Services Available

Customer Service Outsourcing companies offer a wide range of services tailored to meet your specific needs. Customer Service Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 151 different types of services. Some of the most common services provided and the companies offering them include:

Customer Service Outsourcing Companies by Budget Level

Your budget plays a significant role in selecting a Customer Service Outsourcing company so Clutch categorizes companies by different project budget ranges and spend levels. If you want to filter Customer Service Outsourcing providers by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Customer Service Outsourcing companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
RATE THIS COMPANY

250 - 999

4.3

4.3

4.5

$250,000

$25 - $49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Service Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$100,000

N/A

Singapore

#2
RATE THIS COMPANY

2 - 9

N/A

N/A

N/A

$100,000

$200 - $300

India

#3
RATE THIS COMPANY

1,000 - 9,999

N/A

N/A

N/A

$100,000

< $25

United Kingdom

$25,000 or More
Some of the best rated and least expensive Customer Service Outsourcing companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

250 - 999

N/A

N/A

N/A

$25,000

< $25

United States

#2
RATE THIS COMPANY

10 - 49

N/A

N/A

N/A

$25,000

$100 - $149

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

4

4

$25,000

$25 - $49

Nigeria

Most Affordable Customer Service Outsourcing Companies

If you're working with a tighter budget, there are Customer Service Outsourcing companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Customer Service Outsourcing companies by hourly rate. Here are a few fine examples of lower-cost Customer Service Outsourcing partners:
<$25 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

50 - 249

N/A

N/A

N/A

$1,000

$25 - $49

United States

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

India

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

5

5

5

$5,000

$25 - $49

United States

$25 - $49 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (7) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.6

$10,000

$25 - $49

Poland

#2
5 (6) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

United Kingdom

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.9

5

4.9

$1,000

$25 - $49

Ukraine

$50 - $99 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - $99

United States

#2
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$5,000

$50 - $99

United Kingdom

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$50 - $99

Bangladesh

Customer Service Outsourcing Company Locations

Clutch offers global reach, allowing you to find Customer Service Outsourcing partners either local to your location or in a time zone that suits your needs. Among the 390 Customer Service Outsourcing companies, 1,267 are in North America, 764 in Asia and 651 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Customer Service Outsourcing companies are most prevalent:
Country Cities with Most Providers Sample of Providers
United States New York (57), Los Angeles (48), Houston (27), Miami (22), and San Francisco (20) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), FirmsDesk (5 stars, 3 reviews), Vserve Amazon Listing Service (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (48), Noida (28), New Delhi (26), Mumbai (23), and Gurugram (23) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), Go4customer (5 stars, 3 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews)
United Kingdom London (75), Manchester (6), (6), Leeds (4), and Slough (3) Aidey (5 stars, 12 reviews), Brandix Soft (5 stars, 6 reviews), Talent First (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Philippines Pasig (20), Makati (20), Taguig (19), Davao City (16), and Cebu City (12) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), 2ndOffice (5 stars, 2 reviews)
Canada Toronto (33), Vancouver (11), Montréal (9), Calgary (9), and Vaughan (8) Veta Virtual (5 stars, 42 reviews), LEX Reception (4.9 stars, 30 reviews), 24H Virtual (5 stars, 13 reviews), ZRAFTED (5 stars, 2 reviews), Omnie Integrated Services Inc. (5 stars, 1 reviews)
Australia Melbourne (15), Sydney (10), Brisbane City (4), Adelaide (4), and Perth (3) Acquire BPO (4.6 stars, 4 reviews), HybrisWorld, TeleTech, Startek Australia, i3R Outsourcing

Customer Service Outsourcing Agency Clients by Market Segment

Understanding the types of clients in each market segment that Customer Service Outsourcing companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 390 Customer Service Outsourcing companies, 616 have experience with Small Business clients, 374 with MidMarket companies and 115 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Sample of Providers

Small Business

(Clients with <$10M in Revenue)
Our Customer Service Outsourcing providers have served 1,014 Small Business level clients including AffordableApartments.ca (24H Virtual), Elite Medical Group (Neorld), LifeCell (Global Bilgi), LiveChat (Text, Inc.), Richie (Neorld), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Customer Service Outsourcing providers have served 917 MidMarket level clients including AI Operation / Content Control & Verification (Helpware), AT&T (Unity Communications), American Academy of Physician Assistants (GCS Agents), American Exchange Group (Peak Support), Amplifind (Peak Support), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Customer Service Outsourcing providers have served 205 Enterprise level clients including DIFF (Enshored), GrubHub (Enshored), Hopper (Enshored), Lesson Planet (Enshored), Paddle (Enshored), and many more.

Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

Currently, Clutch features ratings and reviews for 390 Customer Service Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Customer Service Outsourcing companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $50,000.00 and specialize in industries like eCommerce, Advertising & marketing, and Automotive, focusing on services like Order Processing & Taking.

Customer Service Outsourcing companies on Clutch offer a wide range of services, including Call Center Services, Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, and more.

The average hourly rate for Customer Service Outsourcing providers is $60.34/hr. The best rated Customer Service Outsourcing companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Swivelt, Puzzle, and TDCX. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Service Outsourcing companies with minimum spend levels under $5,000, such as Axis Global Co Agency, CX Collective, and Saucal. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Customer Service Outsourcing companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Customer Service Outsourcing companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Customer Service Outsourcing companies have served some amazing clients including panasonic, rocksbox, zalando, Оrange, С.H.ROBINSON and more.

Yes. Customer Service Outsourcing companies on Clutch offer their services in 54 languages besides English, including Spanish, French, German, Italian, Portuguese, Arabic, Ukrainian, and more.

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