• My Tools

Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award-Winning Customer Care & Data Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • V3 Stent Group Inc.

    V3 Stent Group Inc.

    Unify.Simplify.Amplify

    Undisclosed
    Undisclosed
    10 - 49
    Montréal, Canada
    Service Focus

    UNIFY. SIMPLIFY. AMPLIFY. 

  • Rasani-media

    Rasani-media

    Direct Marketing. Powered by People.

    Undisclosed
    Undisclosed
    2 - 9
    Baltimore, MD
    Service Focus

    Rasani is a Lead Gen company in Baltimore specializing in the financial and mortgage space. Seeking the right talent to join our team of sales agents!

    We employee Inside Sales Agents that can be…

    More

  • Featured Providers

    What are Featured Providers?
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • LTVplus

    LTVplus

    Maximise your CS ROI: from a Cost to Profit centre

    $1,000+
    < $25 / hr
    250 - 999
    Brandon, FL
    Service Focus

    "I'm impressed with their ability to adapt to change and keep up with emerging technologies."

    • Founder & CEO, Bully Max
  • String Services

    String Services

    Offering Best and Robust IT Services

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA
    Service Focus

    String Services is IT and IoT consultancy firm based in Boston, MA. Serving growing needs of businesses in IT and IoT sector with most experienced and professional people to enable its clients to…

    More

  • Need help selecting a company? Let our team create a custom shortlist for you

    Request a Free Shortlist
  • Ayty Tech

    Ayty Tech

    BPO and Information Technology Services

    Undisclosed
    Undisclosed
    50 - 249
    FlorianĂłpolis, Brazil
    Service Focus

    Ayty was born in 2008 from the union of experienced professionals in the IT area, who, having experienced the day-to-day of the call center, know and understand the real demands of the sector.

    We…

    More

  • Numero Blu Servizi S.p.A.

    Numero Blu Servizi S.p.A.

    HIGH TECH, HUMAN TOUCH

    Undisclosed
    Undisclosed
    50 - 249
    Roma, Italy
    Service Focus

    Numero Blu Market Research is an independent Market Research Agency and it is part of  Numero Blu Servizi SpA’s  Group, that provides a full range of Customer Care and Contact Centre…

    More

  • Abinitio Consulting

    Abinitio Consulting

    We make your strategy a reality.

    Undisclosed
    Undisclosed
    50 - 249
    Barcelona, Spain
    Service Focus

    Abinitio offers specialized management services to the customers to help them, from the beginning, to improve their businesses. We are a strategic partner that contributes to improving business…

    More

  • Client Services Inc.

    Client Services Inc.

    ACCOUNTS RECEIVABLE MANAGEMENT

    $1,000+
    < $25 / hr
    250 - 999
    Saint Charles, MO
    Service Focus

    Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent…

    More

  • KC Contact Centres

    KC Contact Centres

    Outsourcing solutions made easy.

    $1,000+
    < $25 / hr
    250 - 999
    East Yorkshire, United Kingdom
    Service Focus

    KC Contact Centres is a division of the KCOM Group Plc, first established in 1904. The KCOM Group is a leading provider of communications solutions to both business and consumer markets across the UK…

    More

  • MJR Capital Services

    MJR Capital Services

    The Future of Collections!

    $1,000+
    < $25 / hr
    250 - 999
    Mississauga, Canada
    Service Focus

    MJR is a progressive, Canadian-owned full-service collection and Business Process Outsourcing company that has earned an excellent reputation for professionalism and outstanding results. MJR has…

    More

  • Bitech Company

    Bitech Company

    Binary Technology

    $1,000+
    $25 - $49 / hr
    250 - 999
    București, Romania
    Service Focus

    Bitech Company offers innovative Business Process Outsourcing (BPO) solutions, in particular, Contact Center services. Bitech Company Srl is a member of the BiTre Srl Group, along with 3M Software…

    More

  • Blue Point Telecom

    Blue Point Telecom

    we speak your business

    $1,000+
    $25 - $49 / hr
    250 - 999
    Bucharest,
    Service Focus

    Blue Point is a Romanian full-service call center company. We offer professional and personalized solutions for outbound (telesales, telemarketing etc.) and inbound services (customer support,…

    More

  • in2com

    in2com

    Belgium Customer Engagement Center

    $1,000+
    < $25 / hr
    250 - 999
    Machelen, Belgium
    Service Focus

    In2com is a customer engagement center based in Belgium, the heart of Europe. Backed by over 25 years of national and international experience, we possess the knowhow to provide you efficient and…

    More

  • YOURVOICE

    YOURVOICE

    Your Company has a Voice

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal
    Service Focus

    YOURVOICE Contact Solutions is a leading contact center services provider and the first to exclusively offer its services relying entirely on VoIP solutions on a VoIP infrastructure to the Portuguese…

    More

  • Onehalf Offshore Business Solutions

    Onehalf Offshore Business Solutions

    We'll cut your labour costs in half

    Undisclosed
    Undisclosed
    250 - 999
    Melbourne, Australia
    Service Focus

    Onehalf Offshore Business Solutions began a few years back by offering services to many transport operators. Everything from virtual assistants to accountants to receptionists & data entry…

    More

  • Central 24 Hours

    Central 24 Hours

    Call Center and Information Technology Company

    Undisclosed
    Undisclosed
    250 - 999
    Barra da Tijuca, Brazil
    Service Focus

    Central 24 Horas believes that the success of a company depends basically on how it relates to the market. In order to meet critical factors such as speed, flexibility, capacity for integration and…

    More

  • Alliance PDMS

    Alliance PDMS

    Texas Call Center Company

    Undisclosed
    Undisclosed
    250 - 999
    Hurst, TX
    Service Focus

    Alliance  is a domestically operated, internationally recognized professional contact center  specializing in lead generation and appointment setting. We focus upon establishing and then…

    More

  • KoalifiedLeads

    KoalifiedLeads

    Lead Nurturing and Telemarketing

    Undisclosed
    Undisclosed
    250 - 999
    Los Angeles, CA
    Service Focus

    Koalified Leads has been a long-time trusted provider of top quality prospect information for international B2B vendors. Our wide industry coverage is global but all the while, we’ve maintained the…

    More

  • Expivia Interaction Marketing Group Inc.

    Expivia Interaction Marketing Group Inc.

    Voice and Inbound Marketing Services in Erie, PA

    Undisclosed
    Undisclosed
    250 - 999
    Erie, PA
    Service Focus

    Expivia is a 100% USA Contact Center BPO that brings together the best in contact center, social media and analytics to establish the new standard in world class customer care. Though we just started…

    More

  • Denodo

    Denodo

    SaaS and Cloud integration

    Undisclosed
    Undisclosed
    250 - 999
    Palo Alto, CA
    Service Focus

    Denodo is the leader in data virtualization – providing unmatched performance, unified access to the broadest range of enterprise, big data, cloud and unstructured sources, and the most agile data…

    More

  • SumnerOne

    SumnerOne

    Welcome to the one place where everything works.

    Undisclosed
    Undisclosed
    250 - 999
    St. Louis, MO
    Service Focus

     

    SumnerOne is one of the largest independent dealers of office technology in the Midwest, representing a family of companies committed to bringing exactly the service and technology…

    More

  • Guangzhou AnLai Information and Communication Technology Co., Ltd.

    Guangzhou AnLai Information and Communication Technology Co., Ltd.

    “creativity, technology, execution, fusion, value

    $1,000+
    < $25 / hr
    250 - 999
    Guangzhou Shi, China
    Service Focus

    Leading Contact Center Service Provider

  • HKT Teleservices (Shanghai) Co.Ltd.

    HKT Teleservices (Shanghai) Co.Ltd.

    Maximize opportunities from every customer contact

    Undisclosed
    Undisclosed
    250 - 999
    Shanghai, China
    Service Focus

    HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales,…

    More

  • Automated Health Systems, Inc.

    Automated Health Systems, Inc.

    Enlightened Choice in Health Service Management

    Undisclosed
    Undisclosed
    250 - 999
    Pittsburgh, PA
    Service Focus

    Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. We provide a personalized approach to our clients, combining culturally…

    More

  • City Connect

    City Connect

    Make Tough Contacts Easy

    Undisclosed
    Undisclosed
    250 - 999
    VaraĹľdin, Croatia
    Service Focus

    Improving business performance with information technology tools at our disposal is our specialty. Every day, around the world, our staff delivers next-generation customer experience and assists…

    More

  • hello.de

    hello.de

    is there for your customers, always!

    Undisclosed
    Undisclosed
    250 - 999
    Berlin, Germany
    Service Focus

    hello.de handles the dialogue with your customers, in 13 languages, 24 hours a day, 365 days a year. We know the needs of medium-sized companies and start-ups with a large number of end customers…

    More

  • OfficePartners360

    OfficePartners360

    Outsourcing Made Personal

    Undisclosed
    Undisclosed
    250 - 999
    Ridgefield, CT
    Service Focus

    Your Outsourcing Expert

    OfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for small to medium-sized businesses and…

    More

  • Omni Channel

    Omni Channel

    We're A Full-Service Human Resources Agency

    Undisclosed
    Undisclosed
    250 - 999
    Lagos, Nigeria
    Service Focus

    Omni Channel Limited is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions in information communication technology related roles. Our solution…

    More

  • Tempo BPO

    Tempo BPO

    We Carry the Power of Time in Our Name

    Undisclosed
    Undisclosed
    250 - 999
    Istanbul, TĂĽrkiye
    Service Focus

    Since 2002, as a business process outsourcing company providing services in the fields of customer experience and information technologies with our vision centred on innovation, we offer solutions to…

    More

  • DCS Communication Center

    DCS Communication Center

    Your Business Outsourcing Partner

    Undisclosed
    Undisclosed
    250 - 999
    Izmir, TĂĽrkiye
    Service Focus

    DCS Communication Center has many years of call center experience.

    What started at that time with inbound sales of travel for personal needs has developed into a multifunctional call center,…

    More

  • Hy-Tek Intralogistics

    Hy-Tek Intralogistics

    One Partner. One Platform. One Result.

    Undisclosed
    Undisclosed
    250 - 999
    Florence, KY
    Service Focus

    Hy-Tek is the premier single-source provider of material handling solutions for a wide range of industries including manufacturing, distribution, 3PLs, retail, construction, food, electronics, and…

    More

  • One Touch Solutions

    One Touch Solutions

    Delivering cutting edge solutions for success

    $1,000+
    < $25 / hr
    10 - 49
    Oakville, Canada
    Service Focus

    True to our name at One Touch Solutions, we provide our clients with premium services, targeted at creating a suitable business platform, that has the potential of opening unlimited avenues for them…

    More

  • Main Line Telecommunications

    Main Line Telecommunications

    Aston Telecommunication Company

    $1,000+
    $25 - $49 / hr
    10 - 49
    Aston, PA
    Service Focus

    Main Line Telecommunications is a professional answering and messaging service. We pride ourselves on the quality of service we deliver to our clients. MLT has achieved the ATSI (our national…

    More

  • Veenus Group of Compnanies

    Veenus Group of Compnanies

    Services and information technologies

    $1,000+
    $25 - $49 / hr
    10 - 49
    Mumbai, India
    Service Focus

    Veenus is a group of companies that specialize in Information Technology enabled Services and Digital Media Marketing.  have just launched a full-service digital media agency called Veenus…

    More

  • GA Technocare

    GA Technocare

    India Based Consulting Company

    $1,000+
    < $25 / hr
    50 - 249
    Noida, India
    Service Focus

    GA Technocare Technology is a leading IT solution and service provider, committed to offering innovative solutions and professional services to customers across the globe. It is comprised of…

    More

  • Telestar Communications

    Telestar Communications

    GET MORE DONE WITH OUTSOURCING

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada
    Service Focus

    TeleStar Communications is a North American based service provider assisting companies with business process outsourcing (BPO) services. Our Canadian headquarters is located in Toronto, Ontario with…

    More

  • Windy City Call Center

    Windy City Call Center

    Take your business to a higher level.

    $1,000+
    < $25 / hr
    50 - 249
    Palatine, IL
    Service Focus

    We have over 160 agents that are ready to be an extension of your company by providing highly professional call center services to meet your needs and exceed your sales goals. Start your call center…

    More

  • Timberline Total Solutions

    Timberline Total Solutions

    Call Center Support Services

    Undisclosed
    Undisclosed
    50 - 249
    Omaha, NE
    Service Focus

    Proven Telemarketing Expertise and Superior Technology for all Your Call Center’s Needs

    We offer a full range of call center support services within the U.S. We are fully equipped to handle your…

    More

  • Pioneer Lists

    Pioneer Lists

    Marketing and Lead Generation Services

    Undisclosed
    Undisclosed
    50 - 249
    Los Angeles, CA
    Service Focus

    Pioneer Lists can help you to get generate qualified sales leads for your pipeline by offering the result-driving online lead generation. We are one of the well-known b2b lead generation company who…

    More

  • RSTN Consulting

    RSTN Consulting

    Speeding your flow Business Worldwide.

    Undisclosed
    Undisclosed
    50 - 249
    Ciudad de MĂ©xico, Mexico
    Service Focus

    When someone asks what we do at RSTN, it’s tempting to point out our two decade track record a helping transform some of the world’s greatest companies into faster, more agile and efficient, better…

    More

  • Undisclosed
    Undisclosed
    Freelancer
    Honolulu, HI
    Service Focus

    THE JOURNEY
    I have 10 years of experience providing Customer Service, Administration, and Social Media Management. I often prefer to it as applying Business Pain Management for my clients. The…

    More

  • Elevation Connect

    Elevation Connect

    Performance for Purpose!

    Undisclosed
    Undisclosed
    50 - 249
    Denver, CO
    Service Focus

     

    Elevation Connect (formerly Unbridled Connect) is a Business Process Outsourcing (BPO) company that facilitates inbound and outbound communications for our clients' clients. We manage call…

    More

  • SureCall Experts

    SureCall Experts

    Every business solution. Customer support service.

    Undisclosed
    Undisclosed
    2 - 9
    Denver, CO
    Service Focus

    We know we look young, progressive & incredibly advanced but to be honest, we were founded in 1982. Over the last 39 years we’ve evolved from a contact center & morphed into a business…

    More

  • Efficise

    Efficise

    Virtual Personal Assistants for Busy People.

    $1,000+
    < $25 / hr
    2 - 9
    Karachi, Pakistan
    Service Focus

    We are a virtual assistant company with a goal to help busy people save time and restore work-life balance. We have an experienced team of virtual assistants with impeccable English, who are quick…

    More

  • San Jose Answering Service

    San Jose Answering Service

    California Answering Service. Best Price Guarantee

    $1,000+
    < $25 / hr
    2 - 9
    San Jose, CA
    Service Focus

    SanJoseAnsweringService.com is owned and managed by a team of call center experts. Over the years we have seen the good, the bad, and the ugly telephone answering service solutions – this inspired…

    More

  • Towne Answering Service Inc

    Towne Answering Service Inc

    Souderton Telecommunication Company

    $1,000+
    $25 - $49 / hr
    2 - 9
    Souderton, PA
    Service Focus

    It all started back in the 50’s. Answering calls for – and actually dispatching – local police departments. The more modern version of Towne was incorporated in 1968 to provide call center and…

    More

  • Ceequence

    Ceequence

    Outsourcing services

    $1,000+
    $25 - $49 / hr
    2 - 9
    Chennai, India
    Service Focus

    Ceequence take`s your business to greater heights. Ceequence is a business services firm whose mission is to assist companies deliver cost effective business performance. The firm specialises in…

    More

  • Sync Marketing

    Sync Marketing

    Marketing Agency in LA

    Undisclosed
    Undisclosed
    2 - 9
    Los Angeles, CA
    Service Focus

    Sync Marketing is a marketing agency focused on sweepstakes and contest agency.

  • EccoTel Telemarketing GmbH

    EccoTel Telemarketing GmbH

    Customer-oriented call center services

    $1,000+
    < $25 / hr
    2 - 9
    Wien, Austria
    Service Focus

    EccoTel is a company that awakens the interest of customers in your company and provides all the basic information necessary for a successful presentation. looking for personal support in terms of…

    More

  • WOKAL

    WOKAL

    WELCOME TO WOKAL!

    $1,000+
    < $25 / hr
    2 - 9
    Wien, Austria
    Service Focus

    wokal offers some services like inbound, outbound, mailing services, or training in the communicative field, making them your partner to find meaningful and well-thought-out solutions. Whether you…

    More

  • Metrocall Contact Center

    Metrocall Contact Center

    Outsourcing and Telemarketing

    Undisclosed
    Undisclosed
    2 - 9
    Montevideo, Uruguay
    Service Focus

    MetroCall is a Contact Center located in Uruguay, providing customized solutions and following the trends and needs of users. Its commitment is the satisfaction of the clients and their final users,…

    More

Let our team find the right match for you.

Request a Free Shortlist

Comparing Customer Service Outsourcing Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're an Owner, a CEO, or a Manager, choosing the best partner for your specific needs can make all the difference. That's where Clutch comes in, serving as your go-to resource for comparing and selecting Customer Service Outsourcing companies. With over 2,432 reviews and ratings from real customers, Clutch provides valuable insights to help you make informed decisions. Learn more about the world of Customer Service Outsourcing service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Customer Service Outsourcing landscape on Clutch. Currently, there are approximately 390 companies with ratings and reviews in this category. These companies serve a wide range of clients, including С.H.ROBINSON, Оrange, zalando, and many more. In terms of clientele, 616 companies cater to Small Businesses, 374 to the MidMarket and 115 to the Enterprise. These companies span various industries, including Business services, Medical, Financial services, Information technology, and eCommerce, among others.

Check the drop downs below for summaries of Customer Service Outsourcing companies by:

Clutch is your comprehensive resource for comparing and selecting the best Customer Service Outsourcing companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch has the information you need to find the perfect partner for your Customer Service Outsourcing needs.

Most Popular Customer Service Outsourcing Agencies

If you're looking for the best in the Customer Service Outsourcing industry, you'll want to consider some of the most popular service providers. These companies have garnered over 558 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $50,000. They specialize in serving industries such as eCommerce, Advertising & marketing, and Automotive, with a focus on services like Order Processing & Taking. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (38) 4 (6) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.9

4.9

4.7

$1,000

< $25

United States

#2
5 (41) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$1,000

N/A

Canada

#3
5 (26) 4 (4) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

5

4.9

N/A

N/A

United States

Best Rated Customer Service Outsourcing Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Service Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Customer Service Outsourcing landscape. We have 5 companies and counting in the Customer Service Outsourcing space with 5-star ratings and over 97 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Customer Service Outsourcing results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (27) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#3
5 (20) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

4.9

4.9

$1,000

< $25

United States

Lowest Rated Customer Service Outsourcing Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Service Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Customer Service Outsourcing line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Customer Service Outsourcing service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

United States

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

South Africa

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

N/A

N/A

United States

Not Yet Rated Customer Service Outsourcing Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Service Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

Insurance BackOffice Pro

RATE THIS COMPANY
10,000+ $25,000 < $25 / hr United States

DOT &amp;amp;amp;amp; Company

RATE THIS COMPANY
50 - 249 N/A N/A Canada

NX3 Healthcare

RATE THIS COMPANY
50 - 249 N/A N/A United States

CX Global Advisors

RATE THIS COMPANY
10 - 49 $1,000 N/A India

KnowledgeLake

RATE THIS COMPANY
50 - 249 N/A N/A United States

Industries Served by Customer Service Outsourcing Agencies

Different industries have unique needs, and it's essential to choose a Customer Service Outsourcing company with experience in your specific sector. On Clutch, the most commonly supported industries among the 390 companies in this category include those listed below, but our Customer Service Outsourcing providers serve over 30 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!

Customer Service Outsourcing Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Customer Service Outsourcing companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Service Outsourcing service providers specialize in many areas including Phone Support Services, Chat Support Services, Email Support Services, and Order Processing & Taking, and more:
Specialty # of Companies Top Providers
Phone Support Services 1,633 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Chat Support Services 1,239 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Email Support Services 1,045 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), CX Collective (5 stars, 11 reviews)
Order Processing & Taking 1,029 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)

Customer Service Outsourcing Services Available

Customer Service Outsourcing companies offer a wide range of services tailored to meet your specific needs. Customer Service Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 151 different types of services. Some of the most common services provided and the companies offering them include:

Customer Service Outsourcing Companies by Budget Level

Your budget plays a significant role in selecting a Customer Service Outsourcing company so Clutch categorizes companies by different project budget ranges and spend levels. If you want to filter Customer Service Outsourcing providers by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Customer Service Outsourcing companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
RATE THIS COMPANY

250 - 999

4.3

4.3

4.5

$250,000

$25 - $49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Service Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$100,000

N/A

Singapore

#2
RATE THIS COMPANY

2 - 9

N/A

N/A

N/A

$100,000

$200 - $300

India

#3
RATE THIS COMPANY

1,000 - 9,999

N/A

N/A

N/A

$100,000

< $25

United Kingdom

$25,000 or More
Some of the best rated and least expensive Customer Service Outsourcing companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

250 - 999

N/A

N/A

N/A

$25,000

< $25

United States

#2
RATE THIS COMPANY

10 - 49

N/A

N/A

N/A

$25,000

$100 - $149

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

4

4

$25,000

$25 - $49

Nigeria

Most Affordable Customer Service Outsourcing Companies

If you're working with a tighter budget, there are Customer Service Outsourcing companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Customer Service Outsourcing companies by hourly rate. Here are a few fine examples of lower-cost Customer Service Outsourcing partners:
<$25 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

50 - 249

N/A

N/A

N/A

$1,000

$25 - $49

United States

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

India

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

5

5

5

$5,000

$25 - $49

United States

$25 - $49 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (7) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.6

$10,000

$25 - $49

Poland

#2
5 (6) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

United Kingdom

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.9

5

4.9

$1,000

$25 - $49

Ukraine

$50 - $99 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - $99

United States

#2
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$5,000

$50 - $99

United Kingdom

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$50 - $99

Bangladesh

Customer Service Outsourcing Company Locations

Clutch offers global reach, allowing you to find Customer Service Outsourcing partners either local to your location or in a time zone that suits your needs. Among the 390 Customer Service Outsourcing companies, 1,267 are in North America, 764 in Asia and 651 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Customer Service Outsourcing companies are most prevalent:
Country Cities with Most Providers Sample of Providers
United States New York (57), Los Angeles (48), Houston (27), Miami (22), and San Francisco (20) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), FirmsDesk (5 stars, 3 reviews), Vserve Amazon Listing Service (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (48), Noida (28), New Delhi (26), Mumbai (23), and Gurugram (23) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), Go4customer (5 stars, 3 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews)
United Kingdom London (75), Manchester (6), (6), Leeds (4), and Slough (3) Aidey (5 stars, 12 reviews), Brandix Soft (5 stars, 6 reviews), Talent First (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Philippines Pasig (20), Makati (20), Taguig (19), Davao City (16), and Cebu City (12) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), 2ndOffice (5 stars, 2 reviews)
Canada Toronto (33), Vancouver (11), Montréal (9), Calgary (9), and Vaughan (8) Veta Virtual (5 stars, 42 reviews), LEX Reception (4.9 stars, 30 reviews), 24H Virtual (5 stars, 13 reviews), ZRAFTED (5 stars, 2 reviews), Omnie Integrated Services Inc. (5 stars, 1 reviews)
Australia Melbourne (15), Sydney (10), Brisbane City (4), Adelaide (4), and Perth (3) Acquire BPO (4.6 stars, 4 reviews), HybrisWorld, TeleTech, Startek Australia, i3R Outsourcing

Customer Service Outsourcing Agency Clients by Market Segment

Understanding the types of clients in each market segment that Customer Service Outsourcing companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 390 Customer Service Outsourcing companies, 616 have experience with Small Business clients, 374 with MidMarket companies and 115 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Sample of Providers

Small Business

(Clients with <$10M in Revenue)
Our Customer Service Outsourcing providers have served 1,014 Small Business level clients including AffordableApartments.ca (24H Virtual), Elite Medical Group (Neorld), LifeCell (Global Bilgi), LiveChat (Text, Inc.), Richie (Neorld), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Customer Service Outsourcing providers have served 917 MidMarket level clients including AI Operation / Content Control & Verification (Helpware), AT&T (Unity Communications), American Academy of Physician Assistants (GCS Agents), American Exchange Group (Peak Support), Amplifind (Peak Support), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Customer Service Outsourcing providers have served 205 Enterprise level clients including DIFF (Enshored), GrubHub (Enshored), Hopper (Enshored), Lesson Planet (Enshored), Paddle (Enshored), and many more.

Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

Currently, Clutch features ratings and reviews for 390 Customer Service Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Customer Service Outsourcing companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $50,000.00 and specialize in industries like eCommerce, Advertising & marketing, and Automotive, focusing on services like Order Processing & Taking.

Customer Service Outsourcing companies on Clutch offer a wide range of services, including Call Center Services, Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, and more.

The average hourly rate for Customer Service Outsourcing providers is $60.34/hr. The best rated Customer Service Outsourcing companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Swivelt, Puzzle, and TDCX. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Service Outsourcing companies with minimum spend levels under $5,000, such as Axis Global Co Agency, CX Collective, and Saucal. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Customer Service Outsourcing companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Customer Service Outsourcing companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Customer Service Outsourcing companies have served some amazing clients including panasonic, rocksbox, zalando, Оrange, С.H.ROBINSON and more.

Yes. Customer Service Outsourcing companies on Clutch offer their services in 54 languages besides English, including Spanish, French, German, Italian, Portuguese, Arabic, Ukrainian, and more.

Something went wrong. Please try again.