Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$5,000+< $25 / hr10 - 49
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3 ZONE MEDIA HOLDINGS LLC is an Albuquerque, New Mexico-based answering service company. Launched in 2022, the team provides Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Calgary, Canada
Services provided
Korfshore Inc, a Customer Service Outsourcing company, is headquartered in Calgary, Canada. They offer Customer Service Outsourcing and IT staff augmentation.
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$5,000+< $25 / hr10 - 49
Services provided
MAKCOMMS is an user experience design agency. Their small team is located in and specializes in UX/UI Design and IT managed services. The company was launched in 2022.
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Undisclosed$25 - $49 / hr10 - 49
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Orient Digital Solutions is a social media marketing firm. They offer Social Media Marketing and Search Engine Optimization and were established in 2010.
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$1,000+< $25 / hr10 - 49
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Launched in 2012, VJ IT Services is a small Back Office Outsourcing company located in Belagavi, India. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
Appglide is a Chennai, India-based Application Management & Support company. They focus on Application Management & Support and Finance & Accounting Outsourcing (FAO).
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$1,000+Undisclosed10 - 49Sarajevo, Bosnia and Herzegovina
Services provided
Simple Technology Solutions d.o.o. Is an answering service company. Located in Sarajevo, Bosnia and Herzegovina, the team provides Call Center Services and Custom Software Development.
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Undisclosed$50 - $99 / hr10 - 49San Mateo, CA
Services provided
EkkBaz AI is a Generative AI company in San Mateo, California. Founded in 2024, the team offers Generative AI and Customer Service Outsourcing.
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$10,000+< $25 / hr10 - 49Ciudad Merliot, El Salvador
Services provided
Class A Solutions, a small IT staff augmentation company, is based in Ciudad Merliot, El Salvador. The team offers IT staff augmentation and IoT development.
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UndisclosedUndisclosed10 - 49Billings, MT
Services provided
MSM Innovatives LLC is a social media marketing firm. Headquartered in Billings, Montana, the team offers Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr10 - 49
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HHI Outsourcing LLP is a Market Research company. Their team is based in Danapur, India and provides Market Research and Email Marketing.
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$1,000+Undisclosed10 - 49Atlanta, GA
Services provided
Established in 2023, ESP Solutions LLC is a small Atlanta, Georgia-based call center company. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Talisay, Philippines
Services provided
Business Admin Pro is an Email Marketing company located in Talisay, Philippines. They offer Email Marketing and IT managed services and were established in 2023.
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Undisclosed< $25 / hr10 - 49Norfolk, VA
Services provided
AJ&COMPANY is a web design agency founded in 1997. The team offers Web Design and Web Development and is in Norfolk, Virginia and lahore, Pakistan.
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UndisclosedUndisclosed10 - 49
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Fluten.ai, a small telephone answering service, is in Los Angeles, California. Their services include Call Center Services and Artificial Intelligence.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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$1,000+Undisclosed10 - 49Giza, Egypt
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Winners Outsource, an answering service company, is in Giza, Egypt. They provide Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr10 - 49
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Sultan Commerce is a SEO company. Based in Islamabad, Pakistan, the company provides Search Engine Optimization and E-Commerce Development.
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$1,000+< $25 / hr10 - 49Lexington, KY
Services provided
BNS solutions is a small Back Office Outsourcing company located in Lexington, Kentucky. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+Undisclosed10 - 49
Services provided
Answering service Contacts Plus Spike is based in Cairo, Egypt. The team provides Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
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Business Consulting company CustomerAXL was launched in 2024. The team provides Business Consulting and Call Center Services and is headquartered in Jakarta, Indonesia.
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$5,000+$25 - $49 / hr10 - 49
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Supportaholic Technologies is a Digital Strategy company based in Noida, India. They focus on Digital Strategy and Web Development and were founded in 2018.
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Undisclosed$25 - $49 / hr10 - 49
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MORYN NETWORK is an IT strategy consulting company. The team focuses on IT strategy consulting and Application Management & Support, and the agency is in Udaipur, India.
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Undisclosed< $25 / hr10 - 49
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Omega Remote Staff, an answering service, was launched in 2022. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Established in 2022, AWOS is a small answering service. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr10 - 49
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Intecfy, a Back Office Outsourcing company, was founded in 2014. Based in Madrid, Spain, the team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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LNOUTSOURCE is a small call center company. They provide Call Center Services and Back Office Outsourcing and were founded in 2025.
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Undisclosed< $25 / hr10 - 49
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Launched in 2025, Voxis is an Email Marketing company. In Los Angeles, California, the team specializes in Email Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Back Office Outsourcing company Axiotrix Global provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). They are in Ahmedabad, India.
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$1,000+< $25 / hr10 - 49
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Founded in 2022, R&R Virtual Solutions is an answering service. Based in Tuao, Philippines, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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Medionix LLC is a Business Consulting company established in 2025. Their services include Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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Founded in 2022, Microtalk Philippines, Inc. Is an IT managed services company. The company focuses on IT managed services and Business Consulting, and is small.
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$1,000+Undisclosed10 - 49
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Established in 2024, Lala Consulting is a Business Consulting company. The team offers Business Consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49Sandton, South Africa
Services provided
Liquid Mash is a branding firm. The firm is in Sandton, South Africa. Their team focuses on Branding and IT managed services.
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UndisclosedUndisclosed10 - 49
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Fulfillment company Ship Apollo Inc was launched in 2019. The firm focuses on Fulfillment and Logistics & Supply Chain Consulting, and is small.
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$1,000+$100 - $149 / hr10 - 49
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Power Professor is a Lighting Design company. Headquartered in Portland, Oregon, their small team focuses on Lighting Design and Application Testing. The company was launched in 2019.
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Undisclosed< $25 / hr10 - 49
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Established in 2022, Specialist Line is a small Dhaka, Bangladesh-based Advertising company. Their services include Advertising and Social Media Marketing.
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UndisclosedUndisclosed10 - 49
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Founded in 2025, SaaSbound is an Email Marketing company. The small team focuses on Email Marketing and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49
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Established in 2024, Velociteq Bizserve is a telephone answering service. The team provides Call Center Services and Back Office Outsourcing and is located in Gurugram, India.
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$1,000+$150 - $199 / hr10 - 49Lytchett Matravers, England
Services provided
TACLADDERS IT SOLUTIONS PVT LTD is a small branding agency based in Lytchett Matravers, England and Ambala Cantt, India. Their services include Branding and Conversion Optimization.
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$1,000+< $25 / hr10 - 49
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NYX BPO, an answering service company, is headquartered in Nasr city , Egypt. They specialize in Call Center Services and Back Office Outsourcing and were established in 2025.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Launched in 2024, James infotech solutions is a small Data Annotation Services company located in Ahmedabad, India. Their team offers Data Annotation Services and Web Development.
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$1,000+< $25 / hr10 - 49
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Established in 2022, LUMISHA LLC, a small Market Research company, is in South Dumdum, India. Their services include Market Research and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49
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Established in 2023, Polo Staffing LLC, a small answering service, is headquartered in Miami Beach, Florida. Their team offers Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Montgomery, TX
Services provided
Established in 2024, Ataraxis is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Kénitra, Morocco
Services provided
Launched in 2019, DIGISELL is a small Kénitra, Morocco-based Sales Outsourcing company. Their team offers Sales Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
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Jayant Engineering & Marketing Pvt. Ltd. Is a small Chhatral, India-based Sales Outsourcing company. The team provides Sales Outsourcing and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49
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Simply AI, an AI Agents company, is headquartered in Leeds, England. They provide AI Agents and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Ihs solutions, an answering service, is headquartered in Orlando, Florida. Established in 2022, the team offers Call Center Services and Finance & Accounting Outsourcing (FAO).
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$25,000+< $25 / hr10 - 49
Services provided
Nxtgen Analytics & Services Pvt Ltd is an answering service. Based in Bolpur P, India, the team offers Call Center Services and Back Office Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?