Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+< $25 / hr2 - 9
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Back Office Outsourcing company Virtual Wizards offers Back Office Outsourcing and Customer Service Outsourcing. They were founded in 2022.
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$1,000+< $25 / hr2 - 9Burnaby, Canada
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Appliance Repair Vancouver, a Commercial Property Management company, was founded in 2023. The team offers Commercial Property Management and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Virtual BDC Automotive USA is an answering service headquartered in Sugar Land, Texas. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Kewdale, Australia
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Vital CS, a SEO company, was founded in 2020. Based in Kewdale, Australia, the team offers Search Engine Optimization and Pay Per Click.
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$10,000+$50 - $99 / hr2 - 9
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Business Consulting company JMB Global Services is located in Stewartstown, Pennsylvania. They offer Business Consulting and Call Center Services and were established in 2013.
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UndisclosedUndisclosed2 - 9
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Greenport Construction INC is a Business Continuity Management company. Founded in 2026, the company specializes in Business Continuity Management and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Established in 2025, Thedandelionwish is an Advertising company. The firm offers Advertising and Branding, and is small.
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$1,000+$25 - $49 / hr50 - 249
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Orbit Informatics is a London, England-based UX company. They offer UX/UI Design and E-Commerce Development.
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UndisclosedUndisclosed50 - 249Lagos, Nigeria
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Resource Intermediaries Limited, a HR Outsourcing company, was launched in 2006. They focuses on HR Outsourcing and Corporate Training & Coaching.
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$5,000+$150 - $199 / hr50 - 249Vancouver, Canada
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Based in Vancouver, Canada, Innovation Networks Inc. Is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Brooklyn, NY
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WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$5,000+$50 - $99 / hr50 - 249Cape Town, South Africa
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Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.
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$1,000+$50 - $99 / hr10 - 49
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See all 1 projectsGolden Pass - Businesses Solutions offers services in sales calls, customer support, and lead generation. Overall, the reviews highlight the company's effective project management, strategic approach, and strong alignment with clients' budgets and cultural values. Clients appreciate their enthusiasm and efficient collaboration, with no significant areas for improvement noted.
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$1,000+$300+ / hr10 - 49Toronto, Canada
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Call Centre Systems Inc. Is a Commercial Brokerage Services company. Founded in 1989, the company is in Toronto, Canada. Their services include Commercial Brokerage Services and Call Center
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UndisclosedUndisclosed10 - 49Providencia, Chile
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OpenAgents is an AI development company founded in 2019. The team provides Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49
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Back Office Admins is a -based custom software development firm. They offer Custom Software Development and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
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IntQBooks Solution is a Finance & Accounting Outsourcing (FAO) company. The Brampton, Canada-based company specializes in Finance & Accounting Outsourcing (FAO) and Accounting.
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UndisclosedUndisclosed10 - 49
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Final Expense Leads Pro is a small call center launched in 2016. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49West Chester, PA
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Founded in 2023, Step 2 Agility Ltd is a software development firm. The team provides Custom Software Development and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Carlton, Australia
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Launched in 2021, ClickOne Digital, a small Marketing Strategy company, is located in Carlton, Australia. Their services include Marketing Strategy and Social Media Marketing.
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$1,000+< $25 / hr10 - 49
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Call center company Fncee Consult offers Call Center Services and Customer Service Outsourcing. They were launched in 2017.
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$1,000+$25 - $49 / hr10 - 49Ahmedabad, India
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Nikseam is an answering service company. Their small team is based in Ahmedabad, India and Mumbai, India. Their services include Call Center Services and Accounting.
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UndisclosedUndisclosed10 - 49Dallas, TX
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Founded in 2009, 3gistix, a small CRM consulting and SI company, is based in Dallas, Texas. Their team focuses on CRM consulting and SI and IT managed services.
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$1,000+< $25 / hr10 - 49
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YMQ Services Pvt Ltd is a Business Consulting company. Their small team is based in Delhi, India. Their services include Business Consulting and Back Office Outsourcing.
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$50,000+< $25 / hr10 - 49
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Back Office Outsourcing company MedBridge Services LLC was founded in 2024. In Dover, Delaware, the team offers Back Office Outsourcing and Transcription.
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$1,000+< $25 / hr10 - 49Jaipur, India
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Zenius Ventures LLP is a Back Office Outsourcing company headquartered in Jaipur, India. Launched in 2023, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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9VerbS is an Email Marketing company. In Cebu City, Philippines, the team focuses on Email Marketing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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Etiqad Solutions, a small answering service company, is headquartered in Birmingham , England. The team focuses on Call Center Services and Corporate Training & Coaching.
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$1,000+< $25 / hr10 - 49
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Bizcentrics is an Advertising company. Their team is based in New Hyde Park, New York and specializes in Advertising and Digital Strategy.
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$1,000+< $25 / hr10 - 49
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Team Outsource is a Business Consulting company. Their team is based in Newton, Massachusetts. The company offers Business Consulting and Call Center Services.
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Undisclosed< $25 / hr10 - 49Homestead, FL
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Flexcenter LLC is a Homestead, Florida-based Back Office Outsourcing company. They offer Back Office Outsourcing and Sales Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Monterrey, Mexico
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Servicios de Contacto Aries is a small Monterrey, Mexico-based call center. The team specializes in Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
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Asfper Soft is a website development company. They focus on Web Development and Call Center Services and were established in 2013.
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$1,000+< $25 / hr10 - 49
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Sygnius Solution is a social media marketing company. They specialize in Social Media Marketing and Search Engine Optimization and are based in Dhaka, Bangladesh.
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$1,000+< $25 / hr10 - 49
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Back Office Squad is a Digital Strategy company. The team offers Digital Strategy and Social Media Marketing, and the firm is in Toronto, Canada.
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$50,000+$25 - $49 / hr10 - 49
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Invent HealthMatics Inc is a Back Office Outsourcing company. The team is located in Dover, Delaware and Saskatoon, Canada, and their services include Back Office Outsourcing and Business
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Undisclosed$25 - $49 / hr10 - 49
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SkyOS BPO is an answering service company in Sahibzada Ajit Singh Nagar, India. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
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Globurn Resources Management Pvt Ltd is a Back Office Outsourcing company located in Bengaluru, India and Redditch, England. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Pasig, Philippines
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AB Business Support Services is a small Finance & Accounting Outsourcing (FAO) company. Established in 2022, the team provides Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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$1,000+$50 - $99 / hr10 - 49New York, NY
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Iconicstitches is a branding agency established in 1999. The team provides Branding and Market Research and is based in New York, New York.
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UndisclosedUndisclosed10 - 49Tirunelveli, India
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Zeeyes AI, Inc,. Is a Generative AI company. Their small team is in Tirunelveli, India and Claymont, Delaware and specializes in Generative AI and Accounting. The company was established in 2024.
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$1,000+Undisclosed10 - 49
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Dial By Daylight is a call center headquartered in New Cairo City, Egypt. Established in 2025, the team focuses on Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49
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Perch Point Solutions is a call center. The team is headquartered in Kalibo, Philippines, and their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Tegucigalpa, Honduras
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See all 1 projectsHigh-Performance Omnichannel Support & Virtual Assistance OutsourcingAt Novo Bridge Solutions, we help growing brands and established enterprises optimize their operations, lower overhead costs,
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$5,000+< $25 / hr10 - 49Kyiv, Ukraine
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In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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Undisclosed$25 - $49 / hr10 - 49Rajkot, India
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Website development firm 2CUBE STUDIO was launched in 2022. The company specializes in Web Development and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr10 - 49
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Established in 2022, Insync Sales Solutions, a small Sales Outsourcing company, is headquartered in Perth, Australia. Their team provides Sales Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49
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Connexion CC is a call center company. The small Cairo, Egypt-based team focuses on Call Center Services and Back Office Outsourcing. The company was established in 2023.
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UndisclosedUndisclosed10 - 49Barranquilla, Colombia
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Linked2U is a call center. They were launched in 2023, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Kelaniya, Sri Lanka
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Launched in 2022, Remote Pro Virtual Assistant is an answering service. Their services include Call Center Services and Back Office Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?