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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award-Winning Customer Care & Data Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • AxFina Holding

    AxFina Holding

    Reinvent loan servicing and outsourcing solutions

    Undisclosed
    Undisclosed
    50 - 249
    Luxembourg, Luxembourg
    Service Focus

    We spearhead innovation and digitalization in loan servicing and business process outsourcing across Central and Eastern Europe. 

    Your Non-Core is our Core.

    We clear the path for a sound…

    More

  • Serviceaide, Inc

    Serviceaide, Inc

    Your Modern Service Management Solution.

    Undisclosed
    Undisclosed
    50 - 249
    San Jose, CA
    Service Focus

    Serviceaide is a leader in intelligent service and support. Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service. Serving customers around the world,…

    More

  • Featured Providers

    What are Featured Providers?
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • LTVplus

    LTVplus

    Maximise your CS ROI: from a Cost to Profit centre

    $1,000+
    < $25 / hr
    250 - 999
    Brandon, FL
    Service Focus

    "I'm impressed with their ability to adapt to change and keep up with emerging technologies."

    • Founder & CEO, Bully Max
  • Gryphon.ai

    Gryphon.ai

    Drive Revenue, Maximize Customer Satisfaction.

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA
    Service Focus

    For more than 20 years, we have supported our clients’ growth initiatives by aligning sales and marketing functions to deliver measurably higher sales results. As an innovator of sales performance…

    More

  • Need help selecting a company? Let our team create a custom shortlist for you

    Request a Free Shortlist
  • DOT and Company

    DOT and Company

    Client Management for Digital Marketing Agencies

    Undisclosed
    Undisclosed
    50 - 249
    Halifax, Canada
    Service Focus

    Like most digital marketing agencies, you’re drowning in emails, meetings, timelines and to-do lists every day. You’re juggling clients and their projects, doing everything to make their businesses…

    More

  • Zeta Global

    Zeta Global

    https://zetaglobal.com/

    Undisclosed
    Undisclosed
    1,000 - 9,999
    New York, NY
    Service Focus

    Zeta cloud-based marketing technology company that empowers brands to acquire, grow and retain customers.We are on a mission to be the preferred software platform for enterprises to accelerate growth…

    More

  • Runway

    Runway

    Latvia Outsourcing/Offshoring

    $1,000+
    < $25 / hr
    250 - 999
    RÄ«ga, Latvia
    Service Focus

    Multi-lingual contact centre services for the Nordic, European, Russian and English speaking markets. Runway is a multi-lingual BPO partner.  Our mission is to assist our clients in achieving…

    More

  • Prospect America

    Prospect America

    Texas Call Center Company

    Undisclosed
    Undisclosed
    250 - 999
    Fort Worth, TX
    Service Focus

    We are a global provider of outsourced contact center services to companies worldwide and deliver customer service for international market leaders. We deliver exceptional customer service, technical…

    More

  • BPO American

    BPO American

    We’re more than a call center.

    $1,000+
    $25 - $49 / hr
    50 - 249
    Greer, SC
    Service Focus

    Our mission is to provide—at every contact point—a full suite of customer communication services. Ensuring a genuine experience coupled with quantifiable satisfaction, each touch will be handled by…

    More

  • Granby

    Granby

    Blackburn Digital Marketing Agency

    $10,000+
    $150 - $199 / hr
    50 - 249
    Blackburn, United Kingdom
    Service Focus

    Granby powers the mechanics behind promotional marketing campaigns. We provide a range of award-winning integrated fulfillment services as well as digital, data and communications solutions. We’ve…

    More

  • Flexkapacitet ApS

    Flexkapacitet ApS

    Flexible service since 1992

    Undisclosed
    Undisclosed
    10 - 49
    Vallensbæk Strand, Denmark
    Service Focus

    For more than 20 years, we have made everyday life more flexible for companies with anywhere from 1 to 1,000 employees. Our services cover the entire administrative palette. Use us as a permanent…

    More

  • BCC

    BCC

    Consistently Delivering Measurable Performance

    $1,000+
    < $25 / hr
    50 - 249
    Northamptonshire, United Kingdom
    Service Focus

    Business & Consumer Choices Ltd have been the market leader in providing Telemarketing, Telesales and Call Centre Services to major brand companies for over 26 years. Business & Consumer…

    More

  • NOVA BPO

    NOVA BPO

    Document Management Company

    Undisclosed
    Undisclosed
    50 - 249
    Barcelona, Spain
    Service Focus

    At Nova BPO, we are specialists in the outsourcing of business processes, back-office, and document management. Our commitment is to offer you service and support, making your company more agile to…

    More

  • Undisclosed
    Undisclosed
    50 - 249
    Beijing, China
    Service Focus

    Beijing SINOWEL Information Technology Co., Ltd. (SINOWEL) is jointly established by a professional team who has been deeply involved in China's financial service market for many years and an…

    More

  • Computer Call

    Computer Call

    A low cost UK based call centre.

    $1,000+
    < $25 / hr
    2 - 9
    Hounslow , United Kingdom
    Service Focus

    Computercall is a low cost UK based call centre offering a seamless service 24 hours a day every day of the year. Our clients receive a reliable and consistent service which allows them to…

    More

  • The Business Outsourcing Company

    The Business Outsourcing Company

    Clever People for All Your BPO Needs

    $1,000+
    < $25 / hr
    2 - 9
    London, United Kingdom
    Service Focus

    The Business Outsourcing Company provides a wide range of Business Process Outsourcing solutions for all sizes of company, located anywhere in the world. All the services we provide are bespoke so…

    More

  • $1,000+
    < $25 / hr
    2 - 9
    Boston, MA
    Service Focus

    The MASCO Services Call Center, a subsidiary of MASCO Inc., keeps hospitals, colleges, physicians and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology…

    More

  • TASCO Message Centers

    TASCO Message Centers

    High-Quality Customer Services

    $1,000+
    $25 - $49 / hr
    2 - 9
    Baltimore, MD
    Service Focus

    Since 1938, TASCO has provided businesses and medical practices of all sizes with message center answering services and communication services that meet the specific needs of each individual client.…

    More

  • Responsive Call Center

    Responsive Call Center

    Inbound & Outbound Call Center Services.

    $1,000+
    $25 - $49 / hr
    2 - 9
    Coral Gables, FL
    Service Focus

    Responsive Call Center has over 40 years of experience managing inbound, outbound and business process outsourcing services to satisfy our customers’ unique needs. We provide real time technological…

    More

  • Alba Center

    Alba Center

    Business Process Outsourcing Company

    $1,000+
    $25 - $49 / hr
    2 - 9
    Sofia, Bulgaria
    Service Focus

    Alba Center Ltd is registered as a personal data operator under the personal data protection act.

    The company inherited their rich and years of experience in developing high-tech customer service…

    More

  • Prima Locations Ltd

    Prima Locations Ltd

    Go Global with Ease.

    $1,000+
    $25 - $49 / hr
    2 - 9
    RÄ«ga, Latvia
    Service Focus

    We are here to take away the pain of mundane things so you can focus on bulding your business. With Prima Locations you can find the best business services around the world endorsed by your collegue…

    More

  • Keepcall

    Keepcall

    Contacts Clients Solutions

    $1,000+
    < $25 / hr
    2 - 9
    Lyon, France
    Service Focus

    4 CS Keepcall is a call center with headquarters in Lyon, France. We are dedicated exclusively to the professions of Tourism, Leisure Accommodation, and Transport. Our qualified resources experts are…

    More

  • BaseTend Inc.

    BaseTend Inc.

    Virtual Receptionists Services

    Undisclosed
    Undisclosed
    2 - 9
    Fredericton, Canada
    Service Focus

    BaseTend is a customer-centric, North American inbound call center dedicated to providing businesses across various industries with customized, top-quality, virtual receptionist solutions at a cost-…

    More

  • TrachMar, LLC

    TrachMar, LLC

    Call Center and Print services in Austin Texas

    Undisclosed
    Undisclosed
    2 - 9
    Austin, TX
    Service Focus

    TrachMar offers a complete set of call center, printing and compliance services for public and private sector clients. The company is focused on service and quality ... We are a national provider of…

    More

  • General Billing Solutions Inc

    General Billing Solutions Inc

    Complete Accounts Receivable Management Solutions

    Undisclosed
    Undisclosed
    2 - 9
    Vancouver, Canada
    Service Focus

    General Billing Solutions Inc (General BSI) owns and operates one of the worlds oldest bill payment websites - www.generalbilling.com... the site allows allows consumers to pay multiple bills,…

    More

  • Undisclosed
    Undisclosed
    2 - 9
    Mansfield, OH
    Service Focus

    TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a…

    More

  • Vixicom

    Vixicom

    Back-Office Solutions in Santo Domingo.

    Undisclosed
    Undisclosed
    2 - 9
    Santo Domingo, Dominican Republic
    Service Focus

    VIXICOM is a leading-edge contact center with over 45 years of combined industry expertise. We excel at providing solutions to global businesses seeking to source critical functions such as customer…

    More

  • SellerSmile

    SellerSmile

    Your Outsourced Customer Service Team

    Undisclosed
    Undisclosed
    2 - 9
    Atlanta, GA
    Service Focus

    SellerSmile is your outsourced e-commerce customer service team. As an online merchant, time is your most valuable resource. We manage your customer interactions for you to ensure your customer…

    More

  • Boost IT, LLC

    Boost IT, LLC

    Growing small businesses

    Undisclosed
    Undisclosed
    2 - 9
    Atlanta, GA
    Service Focus

    Boost IT empowers small to medium professional services firms with consulting, technology services and processes needed to simplify IT management so you deliver exceptional service to your customers…

    More

  • CX Talks

    CX Talks

    Want to Get Involved?

    Undisclosed
    Undisclosed
    2 - 9
    Atlanta, GA
    Service Focus

    If you care about your customers and want to make an impact – this is the group for you. In our dynamic and ever-changing environment, customers rule. Come learn about the diversity of talent and…

    More

  • Contact Automation

    Contact Automation

    CALL CENTER SERVICES

    Undisclosed
    Undisclosed
    2 - 9
    Roswell, GA
    Service Focus

    Contact Automation is an Interactive Voice Response and Contact Center Management Company located in Atlanta, GA and has been providing quality Interactive Voice and Call Center solutions to a wide…

    More

  • Paramount Group, Inc

    Paramount Group, Inc

    Outsourced Communications Customer Service

    Undisclosed
    Undisclosed
    2 - 9
    Quincy, MA
    Service Focus

    Paramount Group is an outsourced Communications, Customer Service, and Marketing agency based in Quincy, we work with a number of clients providing them with unique campaigns that are tailored…

    More

  • Innovative Dynamic Networks, Inc.

    Innovative Dynamic Networks, Inc.

    Managed IT services for your business

    Undisclosed
    Undisclosed
    2 - 9
    Racine, WI
    Service Focus

    Innovative Dynamic Networks, located in Racine Wisconsin, was named the 2012 Hispanic Owned Business of the Year by its peers at the Hispanic Chamber of Commerce of Wisconsin, and have received a…

    More

  • HRM Center Kft.

    HRM Center Kft.

    Budapest Call Center

    Undisclosed
    Undisclosed
    2 - 9
    Budapest, Hungary
    Service Focus

    Our company HRM-Center Kft. In January 2006, founded with the aim of providing a unique quality of the call center and workforce rental market teljesĂ­thes nor the needs of its clients. Its…

    More

  • Call and Contact Center SRL

    Call and Contact Center SRL

    BPO Company. Buenos Aires. Argentina.

    Undisclosed
    Undisclosed
    2 - 9
    AAH, Argentina
    Service Focus

    Our mission is to form a work team and develop joint decrements strategies that go beyond the timely completion of a job, trying to be a strategic partner of companies that rely on our services.

    More

  • Anequim

    Anequim

    The Bridge Between Your Business And Success.

    Undisclosed
    Undisclosed
    2 - 9
    Omaha, NE
    Service Focus

    Hire Remote, Improve Your Efficiency, Reduce Your Costs. We provide property management and real estate companies in the US and Canada with full-time professional virtual assistants who reside in…

    More

  • Verkoop Tijgers

    Verkoop Tijgers

    B2B callcenter teleconsultants

    Undisclosed
    Undisclosed
    2 - 9
    Amsterdam, Netherlands
    Service Focus

    Verkooptijgers is een telemarketing bureau dat haar opdrachtgevers helpt bij het boeken van meer resultaat.  Alle vormen van B2B telemarketing, zoals het maken van zakelijke afspraken,…

    More

  • Undisclosed
    Undisclosed
    2 - 9
    Davenport, IA
    Service Focus

    Our answering services build a bridge between you to your customers.
    No matter what business you are in, the answering service you use should be experienced, helpful, and affordable. With 24-hour…

    More

  • Allsite

    Allsite

    Develop your customer relationships!

    Undisclosed
    Undisclosed
    2 - 9
    Vaestra Froelunda, Sweden
    Service Focus

    Our business concept is to provide a professional telephone contact through focus and quality that aims to complement or replace our customers' internal processes. The companies that want help…

    More

  • Khaltsha Call Centre

    Khaltsha Call Centre

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    Khaltsha Call Centre is a contact center based in Khayelitsha in a local community that believes in the Khaltsha of learning, developing, winning, and being exceptional in everything it commits…

    More

  • Easy VA Outsourcing

    Easy VA Outsourcing

    Thinking about getting a Virtual Assistant?

    Undisclosed
    Undisclosed
    2 - 9
    Norman, OK
    Service Focus

     

    Easy VA Outsourcing offers a wide range of Marketing services & support such as; cold calling, SMS, and SMM. As a result, you will be able to focus on high-priority tasks & grow…

    More

  • Sustainability Knowledge Group

    Sustainability Knowledge Group

    UAE Consulting Company

    Undisclosed
    Undisclosed
    2 - 9
    Dubai, United Arab Emirates
    Service Focus

    Sustainability Knowledge Group is a global advisory firm dedicated to creating value for businesses through strategic Sustainability, ESG, and CSR solutions. We provide training and tailor-made…

    More

  • nucon

    nucon

    Leave it to the PRO. We make the difference for yo

    Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    CALL CENTER PROS
    A solid foundation

    With more than three decades of excellent customer care experience at our hands, Call Center Pros is the firm of choice if you want engagement and involvement…

    More

  • KCG BPO

    KCG BPO

    Smart solutions for your business.

    Undisclosed
    Undisclosed
    2 - 9
    Miramar, FL
    Service Focus

    KCG BPO provides Call Center, Training Solutions and Customer Support for your business needs. We have Certified Call Center Professionals, who will service your business and customers for both…

    More

  • Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    WorldWide BPO and Call Centres, with the mission to become the best
    Global Business Process Outsourcing Provider for customer service and complementary back-office processes is redefining…

    More

  • BAHIA CALL CENTER

    BAHIA CALL CENTER

    Consultancy, Management, Active and Telemarketing

    Undisclosed
    Undisclosed
    2 - 9
    Salvador, Brazil
    Service Focus

    If your company decides to create or outsource its own Call Center, BAHIA CALL CENTER's Consultancy, Management, Active and Receptive Telemarketing services will allow you to keep it updated with new…

    More

  • Globescope BPO

    Globescope BPO

    Driven by performance.

    Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    We deliver high standards to our clients from a trained and efficient workforce, adding foresight and insight as we disseminate and collate with accuracy and integrity globally

  • ICWork

    ICWork

    Your partner in business management

    Undisclosed
    Undisclosed
    2 - 9
    Balen, Belgium
    Service Focus

    ICWork is happy to help you with the total management of your organization. Whether it concerns administration, project management or processing of creditors and debtors, we are happy to help you…

    More

  • Subtle Insight Solutions

    Subtle Insight Solutions

    A contact center working to improve performance.

    Undisclosed
    Undisclosed
    10 - 49
    Orange, CA
    Service Focus

    Subtle Insight Solutions is a contact center that works with clients to strengthen their overall performance.  Our senior level executives specialize in executive coaching, customized training,…

    More

  • Bennett Communication Solutions

    Bennett Communication Solutions

    Comunications Solutions

    $1,000+
    $25 - $49 / hr
    2 - 9
    Flint, MI
    Service Focus

    Bennett Communication Solutionshas been in business since 1947, which means that wehave the experience and skills to help your business succeed. We provide your callers 24-hour telephone access to…

    More

  • Callwave

    Callwave

    Skills, Enthusiasm and Aptitude for listening.

    Undisclosed
    Undisclosed
    2 - 9
    Torino, Italy
    Service Focus

    Callwave offers Market Research, Data Entry, Call Center and WEB…

    More

Let our team find the right match for you.

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Comparing Customer Service Outsourcing Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're an Owner, a CEO, or a Manager, choosing the best partner for your specific needs can make all the difference. That's where Clutch comes in, serving as your go-to resource for comparing and selecting Customer Service Outsourcing companies. With over 2,432 reviews and ratings from real customers, Clutch provides valuable insights to help you make informed decisions. Learn more about the world of Customer Service Outsourcing service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Customer Service Outsourcing landscape on Clutch. Currently, there are approximately 390 companies with ratings and reviews in this category. These companies serve a wide range of clients, including С.H.ROBINSON, Оrange, zalando, and many more. In terms of clientele, 616 companies cater to Small Businesses, 374 to the MidMarket and 115 to the Enterprise. These companies span various industries, including Business services, Medical, Financial services, Information technology, and eCommerce, among others.

Check the drop downs below for summaries of Customer Service Outsourcing companies by:

Clutch is your comprehensive resource for comparing and selecting the best Customer Service Outsourcing companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch has the information you need to find the perfect partner for your Customer Service Outsourcing needs.

Most Popular Customer Service Outsourcing Agencies

If you're looking for the best in the Customer Service Outsourcing industry, you'll want to consider some of the most popular service providers. These companies have garnered over 558 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $50,000. They specialize in serving industries such as eCommerce, Advertising & marketing, and Automotive, with a focus on services like Order Processing & Taking. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (38) 4 (6) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.9

4.9

4.7

$1,000

< $25

United States

#2
5 (41) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$1,000

N/A

Canada

#3
5 (26) 4 (4) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

5

4.9

N/A

N/A

United States

Best Rated Customer Service Outsourcing Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Service Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Customer Service Outsourcing landscape. We have 5 companies and counting in the Customer Service Outsourcing space with 5-star ratings and over 97 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Customer Service Outsourcing results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (27) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#3
5 (20) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

4.9

4.9

$1,000

< $25

United States

Lowest Rated Customer Service Outsourcing Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Service Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Customer Service Outsourcing line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Customer Service Outsourcing service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

United States

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

South Africa

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

N/A

N/A

United States

Not Yet Rated Customer Service Outsourcing Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Service Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

Insurance BackOffice Pro

RATE THIS COMPANY
10,000+ $25,000 < $25 / hr United States

DOT &amp;amp;amp;amp; Company

RATE THIS COMPANY
50 - 249 N/A N/A Canada

NX3 Healthcare

RATE THIS COMPANY
50 - 249 N/A N/A United States

CX Global Advisors

RATE THIS COMPANY
10 - 49 $1,000 N/A India

KnowledgeLake

RATE THIS COMPANY
50 - 249 N/A N/A United States

Industries Served by Customer Service Outsourcing Agencies

Different industries have unique needs, and it's essential to choose a Customer Service Outsourcing company with experience in your specific sector. On Clutch, the most commonly supported industries among the 390 companies in this category include those listed below, but our Customer Service Outsourcing providers serve over 30 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!

Customer Service Outsourcing Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Customer Service Outsourcing companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Service Outsourcing service providers specialize in many areas including Phone Support Services, Chat Support Services, Email Support Services, and Order Processing & Taking, and more:
Specialty # of Companies Top Providers
Phone Support Services 1,633 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Chat Support Services 1,239 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Email Support Services 1,045 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), CX Collective (5 stars, 11 reviews)
Order Processing & Taking 1,029 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)

Customer Service Outsourcing Services Available

Customer Service Outsourcing companies offer a wide range of services tailored to meet your specific needs. Customer Service Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 151 different types of services. Some of the most common services provided and the companies offering them include:

Customer Service Outsourcing Companies by Budget Level

Your budget plays a significant role in selecting a Customer Service Outsourcing company so Clutch categorizes companies by different project budget ranges and spend levels. If you want to filter Customer Service Outsourcing providers by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Customer Service Outsourcing companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
RATE THIS COMPANY

250 - 999

4.3

4.3

4.5

$250,000

$25 - $49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Service Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$100,000

N/A

Singapore

#2
RATE THIS COMPANY

2 - 9

N/A

N/A

N/A

$100,000

$200 - $300

India

#3
RATE THIS COMPANY

1,000 - 9,999

N/A

N/A

N/A

$100,000

< $25

United Kingdom

$25,000 or More
Some of the best rated and least expensive Customer Service Outsourcing companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

250 - 999

N/A

N/A

N/A

$25,000

< $25

United States

#2
RATE THIS COMPANY

10 - 49

N/A

N/A

N/A

$25,000

$100 - $149

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

4

4

$25,000

$25 - $49

Nigeria

Most Affordable Customer Service Outsourcing Companies

If you're working with a tighter budget, there are Customer Service Outsourcing companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Customer Service Outsourcing companies by hourly rate. Here are a few fine examples of lower-cost Customer Service Outsourcing partners:
<$25 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

50 - 249

N/A

N/A

N/A

$1,000

$25 - $49

United States

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

India

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

5

5

5

$5,000

$25 - $49

United States

$25 - $49 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (7) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.6

$10,000

$25 - $49

Poland

#2
5 (6) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

United Kingdom

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.9

5

4.9

$1,000

$25 - $49

Ukraine

$50 - $99 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - $99

United States

#2
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$5,000

$50 - $99

United Kingdom

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$50 - $99

Bangladesh

Customer Service Outsourcing Company Locations

Clutch offers global reach, allowing you to find Customer Service Outsourcing partners either local to your location or in a time zone that suits your needs. Among the 390 Customer Service Outsourcing companies, 1,267 are in North America, 764 in Asia and 651 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Customer Service Outsourcing companies are most prevalent:
Country Cities with Most Providers Sample of Providers
United States New York (57), Los Angeles (48), Houston (27), Miami (22), and San Francisco (20) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), FirmsDesk (5 stars, 3 reviews), Vserve Amazon Listing Service (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (48), Noida (28), New Delhi (26), Mumbai (23), and Gurugram (23) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), Go4customer (5 stars, 3 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews)
United Kingdom London (75), Manchester (6), (6), Leeds (4), and Slough (3) Aidey (5 stars, 12 reviews), Brandix Soft (5 stars, 6 reviews), Talent First (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Philippines Pasig (20), Makati (20), Taguig (19), Davao City (16), and Cebu City (12) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), 2ndOffice (5 stars, 2 reviews)
Canada Toronto (33), Vancouver (11), Montréal (9), Calgary (9), and Vaughan (8) Veta Virtual (5 stars, 42 reviews), LEX Reception (4.9 stars, 30 reviews), 24H Virtual (5 stars, 13 reviews), ZRAFTED (5 stars, 2 reviews), Omnie Integrated Services Inc. (5 stars, 1 reviews)
Australia Melbourne (15), Sydney (10), Brisbane City (4), Adelaide (4), and Perth (3) Acquire BPO (4.6 stars, 4 reviews), HybrisWorld, TeleTech, Startek Australia, i3R Outsourcing

Customer Service Outsourcing Agency Clients by Market Segment

Understanding the types of clients in each market segment that Customer Service Outsourcing companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 390 Customer Service Outsourcing companies, 616 have experience with Small Business clients, 374 with MidMarket companies and 115 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Sample of Providers

Small Business

(Clients with <$10M in Revenue)
Our Customer Service Outsourcing providers have served 1,014 Small Business level clients including AffordableApartments.ca (24H Virtual), Elite Medical Group (Neorld), LifeCell (Global Bilgi), LiveChat (Text, Inc.), Richie (Neorld), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Customer Service Outsourcing providers have served 917 MidMarket level clients including AI Operation / Content Control & Verification (Helpware), AT&T (Unity Communications), American Academy of Physician Assistants (GCS Agents), American Exchange Group (Peak Support), Amplifind (Peak Support), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Customer Service Outsourcing providers have served 205 Enterprise level clients including DIFF (Enshored), GrubHub (Enshored), Hopper (Enshored), Lesson Planet (Enshored), Paddle (Enshored), and many more.

Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

Currently, Clutch features ratings and reviews for 390 Customer Service Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Customer Service Outsourcing companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $50,000.00 and specialize in industries like eCommerce, Advertising & marketing, and Automotive, focusing on services like Order Processing & Taking.

Customer Service Outsourcing companies on Clutch offer a wide range of services, including Call Center Services, Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, and more.

The average hourly rate for Customer Service Outsourcing providers is $60.34/hr. The best rated Customer Service Outsourcing companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Swivelt, Puzzle, and TDCX. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Service Outsourcing companies with minimum spend levels under $5,000, such as Axis Global Co Agency, CX Collective, and Saucal. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Customer Service Outsourcing companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Customer Service Outsourcing companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Customer Service Outsourcing companies have served some amazing clients including panasonic, rocksbox, zalando, Оrange, С.H.ROBINSON and more.

Yes. Customer Service Outsourcing companies on Clutch offer their services in 54 languages besides English, including Spanish, French, German, Italian, Portuguese, Arabic, Ukrainian, and more.

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