Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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$1,000+Undisclosed10 - 49Delhi, India
Services provided
Active India Holidays, a Translation company, focus on Translation and Language Interpretation. They were founded in 2007.
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$5,000+< $25 / hr2 - 9Noida, India
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NSB BPO Solution Pvt. Ltd. Is a phone answering service. Their small team is headquartered in Noida, India and India. Their services include Call Center Services and Transcription.
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$1,000+$25 - $49 / hr2 - 9
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Business Consulting company StrikeForceSales is in North Sydney, Australia. They focus on Business Consulting and Call Center Services and were established in 2005.
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$1,000+< $25 / hr250 - 999San Antonio, TX
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World Wide Outsource Solutions LLC, a call center company, offers Call Center Services and Custom Software Development. The firm is in San Antonio, Texas.
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$25,000+< $25 / hr250 - 999
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BENINOBASJAMAICA is a Customer Service Outsourcing company. Their team is located in Runaway Bay, Jamaica. The agency offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Kolkata, India
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Phone answering service ARO Outsourcing was founded in 2026. The agency focuses on Call Center Services and Sales Outsourcing, and is midsize.
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$5,000+< $25 / hr10 - 49Anaheim, CA
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Staff Boom, a Back Office Outsourcing company, is in Anaheim, California. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+$50 - $99 / hr10 - 49Kraków, Poland
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Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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$10,000+$25 - $49 / hr10 - 49Palmetto, FL
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Contractor in Charge is an answering service company. Launched in 2016, the agency focuses on Call Center Services and Accounting.
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$10,000+$50 - $99 / hrFreelancerNovi Banovci, Serbia
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ProChatSync is a Novi Banovci, Serbia-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Chennai, India
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Botomation is an AI firm founded in 1999. Their team offers Artificial Intelligence and Call Center Services.
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$1,000+< $25 / hr2 - 9Bengaluru, India
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Technoraft is a software development company. The Bengaluru, India-based firm was established in 2019. Their team focuses on Custom Software Development and Web Development.
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Undisclosed< $25 / hr2 - 9Lahore, Pakistan
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Uplift Source is an Advertising company. Established in 2021, the company provides Advertising and Branding.
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$1,000+< $25 / hr2 - 9
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Digital Astar, a Digital Strategy company, was established in 2022. In Sangrur, India and Sirsa, India, the team offers Digital Strategy and Web Design.
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UndisclosedUndisclosed2 - 9Dover, DE
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Wizards.lat is a small CRM consulting and SI company. Launched in 2023, the team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Perto Costa is a small answering service. Founded in 2023, the team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
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Esi-Call is a call center company. Located in Sidi Bel Abbès, Algeria, the firm provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49Mount Lawley, Australia
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IVM Sourcing is a Back Office Outsourcing company. Located in Mount Lawley, Australia, their team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsOssisto provides virtual assistant services, catering to businesses seeking to enhance sales numbers and social media presence. The overall feedback highlights effective assistance, timely project delivery, and high-quality outcomes, particularly beneficial for new business owners.
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UndisclosedUndisclosed50 - 249Itasca, IL
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Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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$10,000+$100 - $149 / hr10 - 49
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LZ Tooling is a Contract Manufacturing company based in Dongguan, China. Their services include Contract Manufacturing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Toronto, Canada
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Simpro Solutions is a Back Office Outsourcing company. The Toronto, Canada-based firm specializes in Back Office Outsourcing and Call Center Services.
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$10,000+$100 - $149 / hr250 - 999Dhaka, Bangladesh
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Talent Centric Ltd., an Accounting company, was launched in 2014. In Dhaka, Bangladesh, the team provides Accounting and Back Office Outsourcing.
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$1,000+$300+ / hr250 - 999Antananarivo, Madagascar
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Beepeeoo is an Advertising company launched in 2015. Their services include Advertising and Public Relations.
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$5,000+< $25 / hr250 - 999
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OneMed Billing is a Back Office Outsourcing company. Established in 2020, their team offers Back Office Outsourcing and Document Digitization & Management.
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UndisclosedUndisclosed250 - 999
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Founded in 2014, HG Communications is a midsize Employer of Record (EOR) Services company. Their team provides Employer of Record (EOR) Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249San Diego, CA
Services provided
Phone answering service Phone Net is located in San Diego, California. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
Services provided
ValuedHR Business Services, a social media marketing firm, was launched in 2012. The agency provides Social Media Marketing and Staffing.
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$5,000+$50 - $99 / hr50 - 249Ahmedabad, India
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Unipath Solutions is a call center service. The team focuses on Call Center Services and Back Office Outsourcing and is in Ahmedabad, India.
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$1,000+< $25 / hr50 - 249Colombo, Sri Lanka
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Tellida is a midsize Colombo, Sri Lanka-based Finance & Accounting Outsourcing (FAO) company. The team focuses on Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Global Wave Dynamics is a Logistics & Supply Chain Consulting company. They are headquartered in Gurugram, India. Their team focuses on Logistics & Supply Chain Consulting and Back Office
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UndisclosedUndisclosed2 - 9Norcross, GA
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Frenik Marketing Group is a Marketing Strategy company. The Norcross, Georgia-based company was established in 2013. Their team focuses on Marketing Strategy and Graphic Design.
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UndisclosedUndisclosed10 - 49Sahibzada Ajit Singh Nagar, India
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Misshya Technology, a call center company, is located in Sahibzada Ajit Singh Nagar, India. Their services include Call Center Services and Logistics & Supply Chain Consulting.
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$5,000+$50 - $99 / hr10 - 49Sofia, Bulgaria
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ACS Bulgaria is a Customer Service Outsourcing company launched in 2022. The agency provides Customer Service Outsourcing and Staffing.
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$1,000+< $25 / hr2 - 9
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See all 1 projectsCallenta is an international remote call center offering 24/7 inbound and outbound support, live chat, CRM integration, and multilingual assistance in English, Russian, and Turkish. We specialize
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$1,000+< $25 / hr2 - 9Manchester,london, England
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ZAGZTECH is a Mirpur, Pakistan-based answering service company. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Viborg, Denmark
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Oncall ApS is a small telephone answering service headquartered in Viborg, Denmark. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
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Alketek Solutions is an IT strategy consulting company. The team provides IT strategy consulting and IT managed services, and the firm is headquartered in Miami, Florida.
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$1,000+< $25 / hr2 - 9Orlando, FL
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Customer Service Outsourcing company Connectual Assistant was founded in 2024. Headquartered in Orlando, Florida, the team offers Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hr2 - 9
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C.J. Customer Support, LLC is a small Dallas, Texas-based answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
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Deezy13 dot com llc is a small call center service based in Pompano Beach, Florida. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr2 - 9
Services provided
KALLEXA, a Sales Outsourcing company, provide Sales Outsourcing and Call Center Services. They were founded in 2025.
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$1,000+< $25 / hr2 - 9
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Ondata is a small Customer Service Outsourcing company established in 2022. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
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Remotix is a Back Office Outsourcing company. The Jönköping, Sweden-based team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Reddot Assist Pte Ltd is a Back Office Outsourcing company. Based in Singapore, Singapore and Santa Maria, Philippines, the company offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Answering service company Avata Technologies is located in Chennai, India. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Greensboro, NC
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Back Office Outsourcing company RoofAssist LLC is in Greensboro, North Carolina. They offer Back Office Outsourcing and Customer Service Outsourcing and were launched in 2025.
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UndisclosedUndisclosed2 - 9
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Robust Inc is a Broadway, Oregon-based Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Custom Software Development and were established in 2023.
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$1,000+< $25 / hr2 - 9Ghaziabad, India
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Customer Service Outsourcing company Solutozeex is headquartered in Ghaziabad, India. Launched in 2026, the team offers Customer Service Outsourcing and Social Media Marketing.
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Undisclosed< $25 / hr2 - 9Jhansi, India
Services provided
Primelead Partners Private Limited is a telephone answering service. The Jhansi, India-based company focuses on Call Center Services and Customer Service Outsourcing.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.1/40.018.2/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.1/40.018.4/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
36.7/40.019.2/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
35.3/40.018.2/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?