Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+$25 - $49 / hr50 - 249Brooklyn, NY
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MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Makati, Philippines
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WAGMI Solutions, a telephone answering service, is located in Makati, Philippines. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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Undisclosed< $25 / hr50 - 249Brooklyn, NY
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DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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UndisclosedUndisclosed50 - 249Thane, India
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Vegaserve is a midsize Sales Outsourcing company headquartered in Thane, India. Their services include Sales Outsourcing and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249
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SAFE BPO is a phone answering service. They were established in 2019, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249Richmond, TX
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AMZ Districts, an e-commerce development company, focus on E-Commerce Development and Fulfillment. They were established in 2024.
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UndisclosedUndisclosed250 - 999Manchester, England
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ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$5,000+Undisclosed50 - 249San Diego, CA
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Medical Care Billing is a Back Office Outsourcing company. The midsize San Diego, California-based team focuses on Back Office Outsourcing and Accounting. The company was established in 2012.
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$1,000+< $25 / hr50 - 249Casablanca, Morocco
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WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249
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In Lahore, Pakistan, Cyber shell ltd is an answering service. Founded in 2022, the team provides Call Center Services and Back Office Outsourcing.
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$10,000+$100 - $149 / hr50 - 249
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Business Consulting company Virtual Assistance Studio offers Business Consulting and Call Center Services. They were established in 2012.
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$250,000+< $25 / hr50 - 249
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Safe Link Solutions is a Fair Oaks, California-based telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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Skybound CX is an answering service established in 2023. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Business Consulting company NOAH RCM GROUP offers Business Consulting and Back Office Outsourcing. They are based in Peradeniya, Sri Lanka and Louisville, Kentucky.
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Undisclosed< $25 / hr50 - 249
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TeleCom Tech Solutions, a midsize call center company, is headquartered in Las Vegas, Nevada and San Salvador, El Salvador. Their services include Call Center Services and Back Office Outsourcing.
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$25,000+$50 - $99 / hr50 - 249Sahibzada Ajit Singh Nagar, India
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New Leaf Global enterprises Pvt Ltd is a Sahibzada Ajit Singh Nagar, India-based Business Consulting company. The team provides Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
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Kato Outsourcing is a Business Consulting company. The Centro, Brazil-based company was founded in 2020. Their services include Business Consulting and Call Center Services.
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Undisclosed$25 - $49 / hr50 - 249
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Founded in 2020, Treble Solutions is a Business Consulting company. In Randburg, South Africa, the team offers Business Consulting and Call Center Services.
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$25,000+< $25 / hr50 - 249
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MFSYS Technologies is a midsize IT managed services company established in 2014. Their team specializes in IT managed services and Custom Software Development.
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Undisclosed< $25 / hr50 - 249Yerevan, Armenia
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Headquartered in Yerevan, Armenia, The NNA Project BPO is a Back Office Outsourcing company. They provide Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr50 - 249Pasig, Philippines
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Outsourced Dynamic Network Solutions Inc. Is a big data analytics company. They focus on BI & big data consulting & SI and Cybersecurity and were established in 2023.
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$5,000+< $25 / hr50 - 249
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Launched in 2024, Eleveal is a branding firm. The firm provides Branding and Marketing Strategy.
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$1,000+< $25 / hr50 - 249
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Located in Srinagar, India, MyraanM Solutions Pvt. Ltd. Is a social media marketing firm. They focus on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249
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Call center InnovoCurve BPO is headquartered in Johannesburg, South Africa. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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$1,000+< $25 / hr50 - 249
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Located in Cleveland, Ohio and Cebu City, Philippines, Staffers Agency is a Business Consulting company. The team offers Business Consulting and Call Center Services.
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$50,000+$25 - $49 / hr50 - 249
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Vesper services private limited is a call center company launched in 2022. The midsize team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Davao City, Philippines
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Poseidon BPO is a phone answering service. In Davao City, Philippines, their midsize team offers Call Center Services and Back Office Outsourcing. The company was launched in 2020.
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UndisclosedUndisclosed50 - 249
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Voodesk is a Peradeniya, Sri Lanka-based social media marketing company. Their services include Social Media Marketing and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249
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Founded in 2020, Broadium LLC, a midsize Business Consulting company, is in Lahore, Pakistan. Their services include Business Consulting and Call Center Services.
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$1,000+$25 - $49 / hrFreelancer
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TaskTribe is a Back Office Outsourcing company launched in 2024. The team offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Tasktide is a midsize Back Office Outsourcing company located in London, England. The team specializes in Back Office Outsourcing and Document Digitization & Management.
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$1,000+< $25 / hr50 - 249
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Sa Corp is a call center founded in 2019. Their team focuses on Call Center Services and Back Office Outsourcing.
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$25,000+< $25 / hr50 - 249Hyderabad, India
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Vastin Infosphere is a midsize Hyderabad, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Accounting.
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$5,000+< $25 / hr50 - 249
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In San Jose, California, MedGather is a midsize answering service. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249Ras-Al-Khaimah, United Arab Emirates
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Pixel Bloom Solution, a midsize Market Research company, is headquartered in Ras-Al-Khaimah, United Arab Emirates. The team offers Market Research and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Austin, TX
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Social media marketing firm Innosphere Information Technology is based in Austin, Texas. Launched in 2024, the team offers Social Media Marketing and IT strategy consulting.
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$5,000+< $25 / hr50 - 249Cebu City, Philippines
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Accel4U Business Solutions Inc. Is a Finance & Accounting Outsourcing (FAO) company founded in 2024. The company focuses on Finance & Accounting Outsourcing (FAO) and Financial Advising & Planning.
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$1,000+Undisclosed50 - 249
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Cckglobal is a phone answering service. They provide Call Center Services and Customer Service Outsourcing and were established in 2025.
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Undisclosed< $25 / hr50 - 249Gibraltar, Gibraltar
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Rdentify Connect, a Customer Service Outsourcing company, was established in 2020. The agency provides Customer Service Outsourcing and Staffing.
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$1,000+$25 - $49 / hr50 - 249
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PrimeAccuHealth is a Back Office Outsourcing company. They are in Chennai, India and have midsize team. They provide Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr50 - 249Eddington, PA
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Based in Eddington, Pennsylvania and Cairo, Egypt, Nexus Solutions is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Call Center Services.
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$1,000+Undisclosed50 - 249London, England
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Solace is a Back Office Outsourcing company. They are based in London, England. Their team provides Back Office Outsourcing and Commercial Property Management.
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$1,000+$25 - $49 / hr50 - 249Prichard, AL
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Tech Promo LLC is a midsize Prichard, Alabama-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Headquartered in Manila, Philippines, VA Masters is a Business Consulting company. They focus on Business Consulting and Call Center Services.
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$25,000+$50 - $99 / hr50 - 249Bengaluru, India
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Located in Bengaluru, India, Truerize IQ Strategic Solutions Pvt Ltd is a midsize IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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$1,000+< $25 / hr50 - 249
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Sales Outsourcing company Paival Call Solutions was founded in 2025. The midsize team offers Sales Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Pompano Beach, FL
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Recruiting company Nearshore USA was founded in 2016. The midsize team provides Recruiting and Social Media Marketing.
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$5,000+$100 - $149 / hr50 - 249Indianapolis, IN
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Established in 2014, BU Technologies is an IT managed services company. Based in Indianapolis, Indiana, the team provides IT managed services and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Gdańsk, Poland
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Hempley is a Commercial Development company. The Gdańsk, Poland-based company was launched in 2020. Their team provides Commercial Development and Marketing Strategy.
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$1,000+< $25 / hr250 - 999Southend-on-sea, England
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Launched in 2010, Ventrica is an answering service company. The team offers Call Center Services and Customer Service Outsourcing.
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Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?