New Leaf Global enterprises Pvt Ltd

As a seasoned provider of outsourced call center services for automotive industry, we have been delivering services to businesses worldwide. We deliver comprehensive services, including customer support, service appointment scheduling, sales inquiries, warranty claim assistance, appointment for test drives, and troubleshooting technical issues. We deliver these support services through multiple channels, such as phone, chat, and email, to make communication seamless. Our agents follow a structured approach to deliver valuable service. They begin by greeting customers and assessing and understanding their concerns. Next, we offer relevant information or troubleshooting guidance for the queries. If problems are complex and require further assistance, we escalate calls to senior agents. Additionally, our team assists in appointment scheduling with experts in the industry and follow-up calls to ensure customer satisfaction. Finally, we document the call details for future reference. We have a streamlined process for efficient call handling. The process is well-supported by CRM integration. This helps our agents to swiftly access customer information, vehicle specifications, and service histories. Our agents are trained extensively in automotive protocols to understand vehicle troubleshooting, maintenance schedules, warranty claims, and technical guidance. So, they can connect with customer needs and address issues to customer satisfaction. Banking on this robust process and skilled agents, we have consistently delivered a 98% first-call resolution rate. They use advanced language-specific training modules and real-time translation tools to communicate with customers in their native languages. To improve service quality, we train our agents to ensure deep product knowledge and effective communication skills. At the next level, we conduct performance evaluations and gather customer feedback to refine our approach.