Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed50 - 249
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Midsize Customer Service Outsourcing company mediCALL, is headquartered in Warszawa, Poland. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Chatuchack , Thailand
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Small Customer Service Outsourcing company United Outsourcing, is headquartered in Chatuchack , Thailand. The team offers Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Fasterisk is a small Customer Service Outsourcing company in Brasilia, Brazil. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Sao Paulo, Brazil
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Comunix, a small Customer Service Outsourcing company, is based in Sao Paulo, Brazil. The team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Wien, Austria
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ARES Customer Care Solutions GmbH is a midsize Wien, Austria-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Wien, Austria
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Midsize answering service and Customer Service Outsourcing company s ServiceCenter GmbH, is in Wien, Austria. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Greensboro, NC
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Anomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Lisle, IL
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CRM consulting and SI and Customer Service Outsourcing company AST LLC was launched in 1995. The firm specializes in CRM consulting and SI and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed250 - 999Sunrise, FL
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Back Office Outsourcing and Customer Service Outsourcing company Ecco Outsourcing Group is located in Sunrise, Florida. They specialize in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Largo, FL
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EnergyCare, a call center company and Customer Service Outsourcing company, was founded in 2012. The team offers Call Center Services and Customer Service Outsourcing and is in Largo, Florida.
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UndisclosedUndisclosed50 - 249Addison, TX
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Amplifi is a Marketing Strategy and Customer Service Outsourcing company based in Addison, Texas. They focus on Marketing Strategy and Customer Service Outsourcing and were established in 2007.
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UndisclosedUndisclosed250 - 999Manhattan Beach, CA
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Solartis LLC is a Customer Service Outsourcing company. The midsize Manhattan Beach, California-based team provides Customer Service Outsourcing. The agency was established in 2004.
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UndisclosedUndisclosed50 - 249East Syracuse, NY
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In East Syracuse, New York, Turnkey Technologies Inc - Syracuse is a midsize Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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CALLgest is a call center and Customer Service Outsourcing company. Their midsize team is in Barcelona, Spain. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
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YES CONTACT & BPO SAS is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Email Marketing and is in Bogotá, Colombia.
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UndisclosedUndisclosed10 - 49GTG, Argentina
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TCTech SRL is a small Customer Service Outsourcing company. They provide Customer Service Outsourcing and HR Consulting and were founded in 2009.
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UndisclosedUndisclosed50 - 249X5008CTP X5008CTP, Argentina
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Launched in 1997, CIS GROUP is a phone answering service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Córdoba, Argentina
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Multiconex SA is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing and is in Córdoba, Argentina.
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UndisclosedUndisclosed50 - 249Deer Park, IL
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QCSS is a call center and Customer Service Outsourcing company in Deer Park, Illinois. Launched in 1991, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Heroica Puebla de Zaragoza, Mexico
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Established in 2008, ECI Contact Center is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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U Call Center, a small Customer Service Outsourcing company, is based in Heroica Puebla de Zaragoza, Mexico. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Heroica Puebla de Zaragoza, Mexico
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CAE Contact Center is a small Heroica Puebla de Zaragoza, Mexico-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Goiânia, Brazil
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Based in Goiânia, Brazil, Attende Call Center is a small Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed2 - 9Goiânia, Brazil
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Based in Goiânia, Brazil, All Telecom is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed10 - 49Córdoba, Argentina
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Teleprom, a Customer Service Outsourcing company, was launched in 1992. In Córdoba, Argentina, the team focuses on Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249FAR, Argentina
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PRÓXIMO Contact Center, a Customer Service Outsourcing company, is located in FAR, Argentina. They specialize in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249EPT, Argentina
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Telemercado is an EPT, Argentina-based IT managed services and Customer Service Outsourcing company. They provide IT managed services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
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PierpointBPO is a Customer Service Outsourcing company. Launched in 2004, the agency is based in Montevideo, Uruguay. Their team provides Customer Service Outsourcing and Recruiting.
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UndisclosedUndisclosed250 - 999Montevideo, Uruguay
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Accesa Contact Center is a midsize Montevideo, Uruguay-based Customer Service Outsourcing company. The team provides Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Budapest, Hungary
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Founded in 1993, Telemedia Kft. Is a midsize Budapest, Hungary-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service
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UndisclosedUndisclosed2 - 9Budapest, Hungary
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CCH is a Customer Service Outsourcing company. Based in Budapest, Hungary, their small team focuses on Customer Service Outsourcing and Recruiting. The company was established in 2010.
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UndisclosedUndisclosed50 - 249Buenos Aires, Argentina
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Located in Buenos Aires, Argentina, Contactel is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Montgomery, AL
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PlanNext, Inc. Is a Customer Service Outsourcing company. Their team is located in Montgomery, Alabama. The company provides Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+Madrid, Spain
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Atento is an IT managed services company in Madrid, Spain. The team focuses on IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Monterrey, Mexico
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Answering service company MDY BPO was founded in 1997. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10,000+AAM, Argentina
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VN GLOBAL BPO is a call center company headquartered in AAM, Argentina. They focus on Call Center Services and Back Office Outsourcing and were founded in 1994.
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UndisclosedUndisclosed1,000 - 9,999Antiguo Cuscatlan, El Salvador
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Answering service company SkyCom offers Call Center Services and Back Office Outsourcing. They were founded in 2004.
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UndisclosedUndisclosed1,000 - 9,999Providencia, Chile
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Fastco Group is a phone answering service. The Providencia, Chile-based company offers Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249Gurugram, India
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Launched in 2018, Avantcore Global Solutions Pvt Ltd is a call center company. The team focuses on Call Center Services and Back Office Outsourcing and is located in Gurugram, India.
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UndisclosedUndisclosed1,000 - 9,999
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B-Connect is an Email Marketing company established in 1995. Their services include Email Marketing and Back Office Outsourcing.
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$5,000+$50 - $99 / hr1,000 - 9,999Shanghai, China
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Vision-X Enterprise Management, Ltd. Is a Shanghai, China-based IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were founded in 2001.
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UndisclosedUndisclosed1,000 - 9,999Hangzhou, China
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Sunyard (Hangzhou) Computer Services Co., Ltd. Is a Customer Service Outsourcing company. The Hangzhou, China-based team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$250,000+< $25 / hr50 - 249Guadalajara, Mexico
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People and Telecommunication Services is a Business Consulting company in Guadalajara, Mexico. The team focuses on Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249Sarasota, FL
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Yeetiq is a midsize Customer Service Outsourcing company. Founded in 2017, the team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Kaunas, Lithuania
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Credo Partners is a Back Office Outsourcing company founded in 2007. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Randburg, South Africa
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IContact BPO is a call center company. Headquartered in Randburg, South Africa, the team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
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Based in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Chiasso, Switzerland
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Forcontact, a telephone answering service and Customer Service Outsourcing company, is located in Chiasso, Switzerland. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Arcueil, France
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GROUPE H2A is an answering service and Customer Service Outsourcing company. They provide Call Center Services and Customer Service Outsourcing and are based in Arcueil, France.
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UndisclosedUndisclosed250 - 999Charleston, WV
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Launched in 1991, Capital Area Services Company, LLC is a call center and Customer Service Outsourcing company. The company focuses on Call Center Services and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?