Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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UndisclosedUndisclosed50 - 249Han Dan Shi, China
Services provided
Hebei ZHIKEYINQIAO Network Information Technology Co., Ltd. Is a telephone answering service and Customer Service Outsourcing company. Their services include Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Peoria, IL
Services provided
Established in 1998, Convergent Healthcare, a large answering service, is located in Peoria, Illinois. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Montes Claros, Brazil
Services provided
Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large.
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UndisclosedUndisclosed250 - 999Porto Alegre, Brazil
Services provided
Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Belo Horizonte, Brazil
Services provided
Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Customer Service Outsourcing company Protection 1 Security Solutions was launched in 1988. The firm offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Buenos Aires, Argentina
Services provided
Founded in 2010, IBR Latam is a Customer Service Outsourcing company. The firm provides Customer Service Outsourcing and Call Center Services, and is large.
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UndisclosedUndisclosed250 - 999Coconut Creek, FL
Services provided
Answering service GLOBAL SMART BUSINESS is located in Coconut Creek, Florida and San Isidro, Peru. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
GOUT Global Outsourcing is a Customer Service Outsourcing company. They are located in Lima, Peru, and their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Barranco, Peru
Services provided
Phone answering service and Customer Service Outsourcing company Contact was launched in 2012. The team specializes in Call Center Services and Customer Service Outsourcing and is in Barranco, Peru.
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UndisclosedUndisclosed250 - 999Solna, Sweden
Services provided
Loyalty Nordic is a call center company and Customer Service Outsourcing company. Established in 2016, the agency provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Back Office Outsourcing and Customer Service Outsourcing company Datakompisen is based in Dorotea, Sweden. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Advance Outsourcing of Services is a Customer Service Outsourcing company. The company is located in Madrid, Spain. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Málaga, Spain
Services provided
Grupo Viatek, a software development firm and Customer Service Outsourcing company, was founded in 2000. The firm offers Custom Software Development and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Markham, Canada
Services provided
Affinity Global, a Customer Service Outsourcing and Sales Outsourcing company, was established in 1999. The large team offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Business Consulting and Customer Service Outsourcing company Nordia Inc. Focuses on Business Consulting and Customer Service Outsourcing. They are based in Lavaltrie, Canada.
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UndisclosedUndisclosed1,000 - 9,999Udaipur, India
Services provided
FiveS Digital, a call center company, offers Call Center Services and Back Office Outsourcing. The company is based in Udaipur, India.
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$5,000+< $25 / hr50 - 249
Services provided
Vertex Linq is a call center company established in 2021. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Berchem-Sainte-Agathe, Belgium
Services provided
Back Office Outsourcing company Manufast is located in Berchem-Sainte-Agathe, Belgium. Founded in 1964, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Founded in 2020, Maqbridge is a call center service. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
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Established in 2008, Viable Dimensions Inc. Is a small Customer Service Outsourcing company in Houston, Texas. Their team offers Customer Service Outsourcing and Video Production.
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UndisclosedUndisclosed50 - 249Cuffley, England
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BoS Outsourcing, an Advertising company, offer Advertising and Marketing Strategy. They were launched in 2017.
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$50,000+$300+ / hr50 - 249Pueblo, CO
Services provided
Launched in 2024, PixelBuddy Solutions is a midsize Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249
Services provided
IT managed services company HumanX Global | BPO and IT Outsourcing Company was established in 2022. The midsize team focuses on IT managed services and Call Center Services.
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UndisclosedUndisclosed50 - 249Mumbai, India
Services provided
Finance & Accounting Outsourcing (FAO) company Flamingo BPO Technology Solutions Ltd was established in 2024. The firm offers Finance & Accounting Outsourcing (FAO) and Call Center Services.
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$1,000+< $25 / hr50 - 249Secunderabad, India
Services provided
Established in 2023, Nitalaksha IT Solutions Pvt Ltd, a midsize IT strategy consulting company, is in Secunderabad, India. Their team offers IT strategy consulting and IT managed services.
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$1,000+< $25 / hr50 - 249Cheyenne, WY
Services provided
Located in Cheyenne, Wyoming and Amman, Jordan, Madama Group is an answering service company. Launched in 2020, the team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed$50 - $99 / hr50 - 249Falls Church, VA
Services provided
Nexonic is a midsize IT strategy consulting company headquartered in Falls Church, Virginia and Kuala Lumpur, Malaysia. Their services include IT strategy consulting and Web Development.
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UndisclosedUndisclosed50 - 249
Services provided
NR Business Solution LTD., a midsize call center company, is located in Dhaka, Bangladesh. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Saint Paul, MN
Services provided
CRM Services, a CRM consulting and SI company, was established in 2024. The midsize team focuses on CRM consulting and SI and Blockchain.
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$1,000+< $25 / hr50 - 249Rawalpindi, Pakistan
Services provided
Back Office Outsourcing company Nord Seven was founded in 2023. The company specializes in Back Office Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr50 - 249
Services provided
Streamlinerz is an answering service. The Dubai, United Arab Emirates-based firm was established in 2024. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Contact Source is a Back Office Outsourcing company. They are based in Taguig, Philippines and have midsize team. They specialize in Back Office Outsourcing and Call Center Services.
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$10,000+< $25 / hr50 - 249Lahore, Pakistan
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In Lahore, Pakistan, Assistifier is an UX agency. They offer UX/UI Design and Web Development.
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$5,000+$25 - $49 / hr50 - 249
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Hayes Outsourcing is a telephone answering service. Established in 2020, the team offers Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Mumbai, India
Services provided
App Developers India is a web design agency. The team is based in Mumbai, India, and their services include Web Design and Web Development.
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$25,000+$25 - $49 / hr50 - 249Hyderabad, India
Services provided
Business Consulting company Kuchimanchi & Gautham Data Management Services was launched in 2019. The firm specializes in Business Consulting and Back Office Outsourcing.
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$5,000+< $25 / hr50 - 249Tulsa, OK
Services provided
KlickWorks is a Tulsa, Oklahoma-based answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2023.
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$1,000+$25 - $49 / hr50 - 249Brooklyn, NY
Services provided
MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Makati, Philippines
Services provided
WAGMI Solutions, a telephone answering service, is located in Makati, Philippines. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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Undisclosed< $25 / hr50 - 249Brooklyn, NY
Services provided
DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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UndisclosedUndisclosed50 - 249Thane, India
Services provided
Vegaserve is a midsize Sales Outsourcing company headquartered in Thane, India. Their services include Sales Outsourcing and Back Office Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
SAFE BPO is a phone answering service. They were established in 2019, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249Richmond, TX
Services provided
AMZ Districts, an e-commerce development company, focus on E-Commerce Development and Fulfillment. They were established in 2024.
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UndisclosedUndisclosed250 - 999Manchester, England
Services provided
ServicesNow Group is a Back Office Outsourcing company established in 2002. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$5,000+Undisclosed50 - 249San Diego, CA
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Medical Care Billing is a Back Office Outsourcing company. The midsize San Diego, California-based team focuses on Back Office Outsourcing and Accounting. The company was established in 2012.
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$1,000+< $25 / hr50 - 249Casablanca, Morocco
Services provided
WebOps is a Back Office Outsourcing company established in 2017. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249
Services provided
In Lahore, Pakistan, Cyber shell ltd is an answering service. Founded in 2022, the team provides Call Center Services and Back Office Outsourcing.
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$10,000+$100 - $149 / hr50 - 249
Services provided
Business Consulting company Virtual Assistance Studio offers Business Consulting and Call Center Services. They were established in 2012.
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$250,000+< $25 / hr50 - 249
Services provided
Safe Link Solutions is a Fair Oaks, California-based telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?