Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.
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Undisclosed< $25 / hr50 - 249Cebu City, Philippines
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Philmore Virtual Support Services Inc is a Cebu City, Philippines-based call center. They offer Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Navi Mumbai, India
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Established in 2025, Fortunes24 Outsourcing LLP is an answering service company. The midsize team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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JIBS is a Thoraipakkam, India-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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HV OUTSOURCING LLC, a Back Office Outsourcing company, was established in 2025. The midsize team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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In Davao City, Philippines, Virtual Assistant House, Corp is a midsize answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Dumaguete City, Philippines
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Established in 2019, VORTEX BPO OPC, a midsize answering service company, is in Dumaguete City, Philippines. Their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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MAF Global Inc. Is a call center service. Based in San Clemente, Philippines, the team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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CamTalk Solutions is a North Miami, Florida-based call center service. They provide Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Forehedge Marketing PVT LTD, a midsize answering service company, is based in Mumbai, India. The team offers Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249
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Founded in 2019, HOPETIMIZ, a midsize Back Office Outsourcing company, is in Antananarivo, Madagascar. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$10,000+< $25 / hr50 - 249
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Arbitrail Pte Ltd, an answering service company, was established in 2023. The midsize team offers Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr50 - 249
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Established in 2021, Connectora BPO is a midsize Noida, India-based call center service. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Global Contact Enterprises is an answering service. The company is in San Salvador, El Salvador. Their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
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Established in 2020, Callio is an answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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EONEXUS SUPPORT PRIVATE LIMITED is a Patna, India-based call center. The team focuses on Call Center Services and Back Office Outsourcing.
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$5,000+Undisclosed50 - 249Milton, DE
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Founded in 2016, Echosync Solutions is a Back Office Outsourcing company. The team provides Back Office Outsourcing and Customer Service Outsourcing and is based in Milton, Delaware.
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$1,000+< $25 / hr50 - 249
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WiseLex BPO is a Language Interpretation company. The Les Cayes, Haiti-based company was launched in 2023. Their team provides Language Interpretation and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Path 2 Support is a Customer Service Outsourcing company established in 2023. The agency focuses on Customer Service Outsourcing and Web Development, and is midsize.
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Undisclosed< $25 / hr50 - 249Antipolo, Philippines
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Enbrighten Solutions Inc. Is a Back Office Outsourcing company. The agency is based in Antipolo, Philippines. Their services include Back Office Outsourcing and Recruitment Process Outsourcing.
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$5,000+$50 - $99 / hr50 - 249Dallas, TX
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Interior Design company Camellia Buildtech specializes in Interior Design and Architectural Design. They were launched in 2022.
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$1,000+$25 - $49 / hr50 - 249المدينة المنورة, Saudi Arabia
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ERP consulting and SI company BidecERP is headquartered in المدينة المنورة, Saudi Arabia. They offer ERP consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Avon, IN
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Health Billing Service is a midsize call center. Established in 2025, the team specializes in Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Port St. Lucie, FL
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Elite Language Services LLC, a Language Interpretation company, is based in Port St. Lucie, Florida. Established in 2020, the team focuses on Language Interpretation and Customer Service
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$1,000+$25 - $49 / hr50 - 249Vadodara, India
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Established in 2007, Tronicles System Service LLP is a Sales Outsourcing company. Headquartered in Vadodara, India, the team provides Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249
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CALLCARE BPO is a call center service. Founded in 2025, the team provides Call Center Services and Customer Service Outsourcing. The agency is located in Nairobi, Kenya.
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$1,000+< $25 / hr50 - 249
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Bexms is a telephone answering service. The PUNJAB, Pakistan-based team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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Tanis is an answering service. Headquartered in Alexandria, Egypt and Alexandria, Egypt, the agency was founded in 2019. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed50 - 249Nairobi, Kenya
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Adept Technologies Ltd is a call center headquartered in Nairobi, Kenya. They offer Call Center Services and Artificial Intelligence.
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$1,000+$25 - $49 / hr50 - 249Lahore, Pakistan
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Founded in 2020, BPOXpert is a Digital Strategy company. Located in Lahore, Pakistan, the team offers Digital Strategy and Content Marketing.
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$1,000+$25 - $49 / hr2 - 9Plovdiv, Bulgaria
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Phone answering service BPO Bulgaria was established in 2014. The small team specializes in Call Center Services and Accounting.
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UndisclosedUndisclosed2 - 9Villa Rica, GA
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McCord HVAC, Inc. Is a Villa Rica, Georgia-based Sales Outsourcing company. They offer Sales Outsourcing and Compliance Consulting and were launched in 1982.
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Undisclosed$25 - $49 / hr2 - 9
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Based in Union City, New Jersey, Delegate First is a Marketing Strategy company. They provide Marketing Strategy and Accounting.
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$1,000+< $25 / hr2 - 9Davao City, Philippines
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Business Consulting company Amazigra Business Solution was launched in 2018. The agency focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
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InSided is an Amsterdam, Netherlands-based software development firm. They specialize in Custom Software Development and Social Media Marketing and were established in 2010.
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$1,000+< $25 / hr10 - 49London, England
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See all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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Undisclosed< $25 / hr10 - 49
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See all 2 projectsDID Global is a telecommunications partner for your business, providing communication and data services based on VOIP services and other small and wide spectrum technologies.Benefits of working with
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Undisclosed< $25 / hr2 - 9Colombo, Sri Lanka
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Established in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Headquartered in Houston, Texas, Mandit Solutions is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Market Research.
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UndisclosedUndisclosed1,000 - 9,999East Windsor, NJ
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Back Office Outsourcing company QWay Healthcare was established in 2010. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr50 - 249
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Telu Group is a Sales Outsourcing company launched in 2020. The firm focuses on Sales Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr50 - 249Panaji, India
Services provided
EnigmaSoft Technologies, an IT managed services company, was founded in 2020. They provides IT managed services and Digital Strategy.
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Undisclosed< $25 / hr50 - 249Coimbatore, India
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I DigiMeta Technology Pvt Ltd is a Customer Service Outsourcing company. Launched in 2022, the agency offers Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed50 - 249New Delhi, India
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Razor infotech pvt ltd. Is a call center. Their team is located in Noida, India and New Delhi, India and offers Call Center Services and Customer Service Outsourcing.
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$10,000+$300+ / hr50 - 249
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Algomill is a web design company established in 2019. The midsize team offers Web Design and UX/UI Design.
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$1,000+< $25 / hr50 - 249Marietta, GA
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Midsize IT managed services company 263Hub, is based in Marietta, Georgia and Harare, Zimbabwe. Their services include IT managed services and Mobile App Development.
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$5,000+< $25 / hr50 - 249
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Xtrim Global Solutions Private Limited is a call center company established in 2009. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249New York, NY
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DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Nairobi, Kenya
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Eminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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$1,000+$50 - $99 / hr50 - 249Bangkok, Thailand
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SCMC Technologies Co., Ltd. Is an IT managed services company. The firm is headquartered in Bangkok, Thailand. Their services include IT managed services and other IT consulting and SI.
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$1,000+< $25 / hr50 - 249Regina, Canada
Services provided
Email Marketing company Dispatch Hero is located in Regina, Canada and Regina, Canada. The team offers Email Marketing and Search Engine Optimization.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
37.1/40.020/20 Reviews9.5/10 Clients & Experience7.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.8/40.019.6/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.2/40.016.8/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.5/40.018/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
33.8/40.017.2/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.4/40.016/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?