Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$10,000+< $25 / hr50 - 249Marietta, GA
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See all 2 projectsWith 24/7 Medical Billing Services, we offer end-to-end billing management for Physicians. If you are a doctor looking for help with Medicare or Medicaid reimbursement, look no more. Guaranteed
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$1,000+Undisclosed50 - 249Davao City, Philippines
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KKC Outsourcing Corporation, a SEO company, was established in 2018. They offers Search Engine Optimization and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
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Voxtron Middle East is a software development company. Based in Dubai, United Arab Emirates and Koratty, India, their team provides Custom Software Development and CRM consulting and SI.
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$1,000+< $25 / hr50 - 249Brisbane City, Australia
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Affordable Staff is a Back Office Outsourcing company. Established in 2009, the agency provides Back Office Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Torrance, CA
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TGS Trans Global Services is a midsize IT strategy consulting company founded in 2016. Their services include IT strategy consulting and Web Development.
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$1,000+Undisclosed50 - 249Washingtonville, NY
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Founded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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UndisclosedUndisclosed50 - 249
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Ixsight, an Application Management & Support company, was founded in 2009. Based in Mumbai, India, the team specializes in Application Management & Support and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Pasig, Philippines
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WeSourcely is an Accounting company. Their team is headquartered in San Diego, California and Pasig, Philippines and specializes in Accounting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Rabat, Morocco
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Marketing Call Center is a call center. They are based in Rabat, Morocco, and their services include Call Center Services and cloud consulting & SI.
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$10,000+$50 - $99 / hr10 - 49Dhaka, Bangladesh
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See all 1 projectsPhoenix Solution provides marketing services tailored to business funding. Reviews indicate that the company is praised for its integrity and responsiveness, with clients noting timely delivery and attentive communication. Overall, Phoenix Solution generates measurable outcomes such as revenue growth, making it a reliable partner for marketing needs in the business funding sector.
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$1,000+$25 - $49 / hr10 - 49St. Augustine, FL
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AnswerAide is a small call center company located in St. Augustine, Florida. The team specializes in Call Center Services and Sales Outsourcing.
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$50,000+$200 - $300 / hr10 - 49London, England
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Customer Service Outsourcing company Web3 Community Management is in San Francisco, California and London, England. They provide Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Miraflores, Peru
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See all 1 projectsDigitalHub offers services such as digital documentation management and providing status updates for projects. The reviews highlight their impressive responsiveness and ability to deliver tasks on time, indicating a high level of efficiency and reliable project management skills. Overall, the feedback portrays DigitalHub as a competent and dependable partner.
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Undisclosed< $25 / hr10 - 49
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Bizee.co is a Cambridge, England-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr250 - 999Doha, Qatar
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BPO+ is a telephone answering service. The team focuses on Call Center Services and HR Outsourcing, and the agency is in Doha, Qatar and Muscat, Oman.
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$1,000+< $25 / hr250 - 999Lucena, Philippines
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Located in Lucena, Philippines, Upstream BPO Inc is a midsize telephone answering service. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Mandaue, Philippines
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HomeSourced Inc is a Market Research company. They are in Mandaue, Philippines and have midsize team of experts. Their services include Market Research and Product Design.
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Undisclosed$25 - $49 / hr250 - 999Lekki, Nigeria
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Midsize call center service CallTel, is in Lekki, Nigeria. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Southampton, NY
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Launched in 2012, ERIN Technology LLC is a custom software development firm. Their services include Custom Software Development and Application Management & Support.
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$1,000+< $25 / hr10 - 49
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Business Consulting company Ramesh chaurasia was launched in 2018. The team specializes in Business Consulting and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Chișinău, Moldova
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WINKRAFT BUSINESS GROUP SRL is an Accounting company. Founded in 2017, the team focuses on Accounting and Customer Service Outsourcing.
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$1,000+Undisclosed10 - 49
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Pay per click company SATISUPP is based in Chalandri, Greece. The team offers Pay Per Click and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Launched in 2010, Magas Services is a Marketing Strategy company. The firm focuses on Marketing Strategy and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Prishtina, Kosovo
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Midsize Back Office Outsourcing company FMA BPO, is located in Prishtina, Kosovo. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$5,000+< $25 / hr50 - 249Mandaue City, Philippines
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Contact Center Solutions PH is a Back Office Outsourcing company. The Mandaue City, Philippines-based team specializes in Back Office Outsourcing and HR Outsourcing.
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Undisclosed< $25 / hr50 - 249Hewlett, NY
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CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
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Green Feather Technologies Ltd. Is a Back Office Outsourcing company. They were established in 2022, and their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
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Located in Kingston, Jamaica, DG BPO is a small phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Taguig, Philippines
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Business Consulting company Remote Teams PH is in Taguig, Philippines. The team provides Business Consulting and Call Center Services.
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$5,000+$25 - $49 / hr2 - 9Poznań, Poland
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AP OUTSOURCING GROUP is a Poznań, Poland-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were launched in 2020.
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$1,000+Undisclosed50 - 249دبي, United Arab Emirates
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See all 1 projectsAppstec Technology Services LLC offers comprehensive digital marketing services, including SEO optimization, content marketing, social media management, and PPC advertising. The reviews highlight their ability to enhance online presence and drive business growth, with clients praising their effective project management, industry understanding, and customized solutions. The company's commitment to proactive communication and data-driven strategies ensures successful project outcomes and high client satisfaction.
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$1,000+< $25 / hr50 - 249Old Bridge, NJ
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Midsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
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CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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$1,000+< $25 / hr50 - 249Pune, India
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Kavya Sourcing is a midsize Back Office Outsourcing company founded in 2007. Their services include Back Office Outsourcing and Advertising.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
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Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Kharkiv, Ukraine
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OnlineMarket is a phone answering service. Headquartered in Kharkiv, Ukraine and Poltava, Ukraine, the company specializes in Call Center Services and Sales Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Chester Hill, Australia
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Employ Remote Pty. Ltd. Is a custom software development company. Their midsize team is located in Chester Hill, Australia. Their services include Custom Software Development and UX/UI Design.
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$5,000+$50 - $99 / hr50 - 249Dubai, United Arab Emirates
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Founded in 2007, TOPAZ FZE is a midsize unified communications consulting & SI company. Their team offers unified communications consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Columbia, MD
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NTech Workforce is an IT staff augmentation company established in 2005. The agency offers IT staff augmentation and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Gurugram, India
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Benchkart - B2B Marketplace for Outsourcing Agencies, a Digital Strategy company, was founded in 2011. The agency specializes in Digital Strategy and Social Media Marketing, and is midsize.
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$1,000+$25 - $49 / hr50 - 249
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Social media marketing company RankingGrow is located in Evesham, New Jersey. The team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249
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Worksent, a Cybersecurity company, is based in Middletown, Delaware. They focus on Cybersecurity and IT managed services and were established in 2015.
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Undisclosed< $25 / hr50 - 249Fort Collins, CO
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Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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$1,000+< $25 / hr2 - 9Houston, TX
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No Limit Locksmith, a Commercial Property Management company, was founded in 2021. The company offers Commercial Property Management and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9
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Call center company Atlas BPO is headquartered in Sheridan, Wyoming. They focus on Call Center Services and Back Office Outsourcing and were founded in 2020.
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$1,000+Undisclosed2 - 9Fort Washington, PA
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GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
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Delma scales & measuring devices L.L.C is a Warehousing & Distribution company launched in 2002. Their team offers Warehousing & Distribution and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9San Bernardino, CA
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Wecarehealth is a small San Bernardino, California-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+$100 - $149 / hr2 - 9Dhaka, Bangladesh
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Beyond Rationale is a Business Consulting company. Their team is in Dhaka, Bangladesh and provides Business Consulting and Corporate Training & Coaching.
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Undisclosed< $25 / hr2 - 9
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Plugwork, a Cybersecurity company, offer Cybersecurity and IT managed services. They were launched in 2019.
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Get My MatchesWhy Trust Clutch
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Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?