24/7 Medical Billing Services

BACKGROUND

Please describe your company and position.

I am the Operations Director of NorthStar DME

Describe what your company does in a single sentence.

We supply durable medical equipment to hospitals, clinics, and home care patients across the USA.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 24/7 Medical Billing Services to accomplish?

• Accelerate reimbursement cycles from Medicare and private insurers.
• Reduce denied insurance claims for DME.
• Ensure all claims follow proper coding and compliance standards.

SOLUTION

How did you find 24/7 Medical Billing Services?

Referral

Why did you select 24/7 Medical Billing Services over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

They submitted claims, reviewed documentation, managed denials, and provided reporting. They also provided us with trend reports highlighting recurring documentation gaps, which helped our sales representatives collect more accurate paperwork upfront.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Claim denials dropped by 38%, reimbursement turnaround improved by 28%, and administrative workload decreased. These changes were visible within the first 90 days and have continued to strengthen consistently since then.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered reports on time and responded quickly. Their ticket-based support system made it easy to track questions and ensured we always had an answer within 24 hours.

What was your primary form of communication with 24/7 Medical Billing Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of DME billing codes and proactive approach to resolving issues is impressive. Instead of waiting for rejections, they prevented them by spotting documentation issues early. That proactive mindset set them apart.

Are there any areas for improvement or something 24/7 Medical Billing Services could have done differently?

The initial reporting setup could have been faster, but once corrected, the process ran smoothly.

BACKGROUND

Please describe your company and position.

I am the Clinical Director of Tranquil Path Wellness

Describe what your company does in a single sentence.

We provide professional treatment and rehabilitation for individuals struggling with substance abuse.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 24/7 Medical Billing Services to accomplish?

• Reduce denied insurance claims for outpatient and inpatient programs
• Ensure faster reimbursement from insurers.
• Maintain compliance with CMS and mental health billing rules.

SOLUTION

How did you find 24/7 Medical Billing Services?

Online Search

Why did you select 24/7 Medical Billing Services over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed claim submissions, tracked denials, followed up with insurers, and reviewed coding for compliance. We had bi-weekly Zoom check-ins and could reach them at any time by email, which made communication very efficient. They also prepared regular reports to keep our team updated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Claim denials decreased by 40%, reimbursement times were reduced by 30%, and our internal staff workload decreased. These results were noticeable within the first quarter, and the improvements have been consistent ever since.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive, provided reports on schedule, and quickly addressed any questions or issues. Their ticketing system for questions ensured nothing was missed, and problems were usually resolved within 24 hours.

What was your primary form of communication with 24/7 Medical Billing Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their specialized knowledge of substance abuse billing and their ability to handle claims quickly impressed us most. Unlike other partners we considered, they already knew the unique payer rules for behavioral health, which saved us weeks of back-and-forth.

Are there any areas for improvement or something 24/7 Medical Billing Services could have done differently?

Minor improvements could include quicker setup of initial reporting preferences, but overall, the process was smooth and efficient.