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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award-Winning Customer Care & Data Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • Dalerio Consulting

    Dalerio Consulting

    Top Provider of 24/7 Support, Marketing and BPO

    $1,000+
    < $25 / hr
    50 - 249
    Durrës, Albania
    Service Focus

    "The workflow is very effective. We are in constant contact regarding the project."

    • CEO, SpotGaming Ltd
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Stenocall

    Stenocall

    Texas Full-line Telecommunications Company

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX
    Service Focus

    Stenocall's humble beginning in 1954 consisted of a bookkeeping-mimeograph service and a telephone message service. Today STENOCALL has grown to include a 24-hour bilingual telephone answering…

    More

  • Southwest Call Center

    Southwest Call Center

    Call Center Company in Louisiana

    Undisclosed
    Undisclosed
    2 - 9
    Lake Charles, LA
    Service Focus

    Southwest Answering Services began providing basic telephone answering services to businesses in Lake Charles, LA. In 1993, the Vincent family purchased Southwest Answering Services with plans to…

    More

  • Featured Providers

    What are Featured Providers?
  • Big Outsource

    Big Outsource

    #1 Outsourcing Partner for SMEs

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines
    Service Focus

    "I love how much they care about their employees."

    • Operations Manager, OpnRoad
  • Boldr.

    Boldr.

    Help people grow & connect

    $1,000+
    Undisclosed
    1,000 - 9,999
    Long Beach, CA
    Service Focus

    "Boldr.'s efficient project management and customer-centric focus significantly contributed to our satisfaction."

    • Customer Happiness Team Lead, Tractive
  • LTVplus

    LTVplus

    Maximise your CS ROI: from a Cost to Profit centre

    $1,000+
    < $25 / hr
    250 - 999
    Brandon, FL
    Service Focus

    "I'm impressed with their ability to adapt to change and keep up with emerging technologies."

    • Founder & CEO, Bully Max
  • ATRIA Consulting, LLC

    ATRIA Consulting, LLC

    The Pulse of Staffing & Consulting Resoures

    Undisclosed
    Undisclosed
    2 - 9
    Hamilton Township, NJ
    Service Focus

    In 2006, ATRIA Consulting, LLC was founded as a staffing and solutions IT Company that has evolved into an Application Solutions Consulting and Full Service Staffing Firm providing industry-…

    More

  • Need help selecting a company? Let our team create a custom shortlist for you

    Request a Free Shortlist
  • DIGITALIFE

    DIGITALIFE

    Business Process Outsourcer

    Undisclosed
    Undisclosed
    2 - 9
    Guadalajara, Mexico
    Service Focus

    World-class company selling electronic items, computer equipment, accessories, peripherals and consumables
    Located in Guadalajara, Jal. With more than 15 years of experience in the market,
    We have…

    More

  • Avance BPO

    Avance BPO

    BPO Services in Bogota, Colombia

    Undisclosed
    Undisclosed
    2 - 9
    Bogota, Colombia
    Service Focus

    Colombian leader in Contact Center and BPO services, we offer data management services, portfolio normalization and management, customer service among others.

     

    Our services involve:…

    More

  • Teleglobal

    Teleglobal

    Telecommunications service provider in Puebla

    Undisclosed
    Undisclosed
    2 - 9
    Heroica Puebla de Zaragoza, Mexico
    Service Focus

    At Teleglobal, we rely primarily on the capacity and experience of our human resources, to provide you with the best alternative available in the market. We seek your trust and security of attention…

    More

  • Arkadia Media

    Arkadia Media

    Boutique Media and Marketing Beast for Executives.

    Undisclosed
    Undisclosed
    2 - 9
    Oxford, MA
    Service Focus

    Our Philosophy is inspired by the idea that communication can be the greatest force behind change. By combining our contemporary digital media solutions with effective social media campaigns, along…

    More

  • SIMULTANEA

    SIMULTANEA

    Translation & Interpreting Agency

    Undisclosed
    Undisclosed
    2 - 9
    Milano, Italy
    Service Focus

    SIMULTANEA is a multi-service company specialized in translation and interpreting, based in the historic center of Milan. The company has grown rapidly since its founding, in 1985, thanks partly to…

    More

  • KETHINK SFS

    KETHINK SFS

    We offer a full range of services

    Undisclosed
    Undisclosed
    2 - 9
    Lexington Park, MD
    Service Focus

    R.T. McCalpin & Associates, LLC (RTM CPA) is a full-service Certified Public Accounting (CPA) firm located in Laurel, Maryland. Founded in December 2009, we specialize in offering cutting-edge…

    More

  • INDICOM S.A.

    INDICOM S.A.

    Call Center Company in Argentina

    Undisclosed
    Undisclosed
    2 - 9
    Buenos Aires, Argentina
    Service Focus

    INDICOM is a national company with a large network created to improve its communications, bringing all its experience, since 1993, to the service of its company. About flexible Contact Center…

    More

  • Beway Business Advisors

    Beway Business Advisors

    We simplify Business Management.

    Undisclosed
    Undisclosed
    2 - 9
    San José, Costa Rica
    Service Focus

    Firm focused on Outsourcing Solutions contributing to simplify business management in order to strengthen long-term competitiveness. We create value for our clients through unique and customized…

    More

  • Undisclosed
    Undisclosed
    2 - 9
    Nashville, TN
    Service Focus

    ABSI is an emerging force in the Business Process Outsourcing (BPO) space. Founded by John Stock in partnership with Automated Collection Services Inc.’s Rob Duffy, ABSI is committed to building a…

    More

  • Offshore ID

    Offshore ID

    France Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Chassieu, France
    Service Focus

    A guarantee of quality
    Our call center works with the most demanding procedures based on official customer relations standards.
    20 years of seniority with one client, 14 years with another, ID…

    More

  • PipeSpike - Lead Generation Experts

    PipeSpike - Lead Generation Experts

    We get you the meetings, you close the deals.

    Undisclosed
    Undisclosed
    2 - 9
    Maia, Portugal
    Service Focus

     

    Lead generation services for Technology companies. Connecting our customer's sales teams with desired potentials leading to healthy sales pipelines. From Startups to Enterprises, we…

    More

  • TheCall Services

    TheCall Services

    Jordan Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Amman, Jordan
    Service Focus

    A world-class service provider of differentiated services, technologies, and business solutions. Our strong industry expertise allows us to comprehend complex challenges, tailor perfect solutions…

    More

  • Digicall SA

    Digicall SA

    BUILDING TOGETHER YOUR SUCCESS STORY

    Undisclosed
    Undisclosed
    2 - 9
    Athina, Greece
    Service Focus

    To be the leader in the field of contact centers offering high quality services to our customers which will contribute to the rationalization of their operating costs and hence their…

    More

  • Keep It Simple Marketing

    Keep It Simple Marketing

    Digital Marketing for Mid-Sized B2B & Small-Growth

    Undisclosed
    Undisclosed
    2 - 9
    Portland, ME
    Service Focus

    We review your current digital marketing strategy to identify gaps and opportunities. We deliver a tailored audit report that identifies the most important ways to allocate your budget. …

    More

  • Shumee cross-border

    Shumee cross-border

    Shumee is the digital trade HQ.

    Undisclosed
    Undisclosed
    2 - 9
    Łódź, Poland
    Service Focus

    We are e-commerce platform for companies from all over Europe. We enable online sales in the cross-border model on 17 European markets. We operate through more than 20 of the largest European…

    More

  • VBK+CO

    VBK+CO

    An administrator that parallels your interests

    Undisclosed
    Undisclosed
    2 - 9
    Sofia, Bulgaria
    Service Focus

    A global independent provider of fund administration, accounting and compliance services to investment funds, family offices and corporate clients. The firm administers investment funds representing…

    More

  • CCT Services

    CCT Services

    Leading industry pioneer for outsourced in Dubai

    Undisclosed
    Undisclosed
    2 - 9
    Dubai, United Arab Emirates
    Service Focus

    An open channel of communication with the customers and offering them first class personalized service we can help our customers get their message to their clients more successfully thus increase…

    More

  • Xact Solutions

    Xact Solutions

    Reliable. Competently. Successful!

    Undisclosed
    Undisclosed
    2 - 9
    Antalya, Türkiye
    Service Focus

    Xact Solution is your competent partner with more than 15 years of experience in telephone sales. Due to our specialization in the areas of inbound, outbound, cross/up-selling, appointment…

    More

  • VIRTUAL CONCEPT CENTER E.I.R.L

    VIRTUAL CONCEPT CENTER E.I.R.L

    Telecommunications LIMA, LIMA

    Undisclosed
    Undisclosed
    2 - 9
    Lima, Peru
    Service Focus

    We are a BPO specialized in business process outsourcing. We offer comprehensive Call & Contact Center services. We are committed to offering a satisfactory experience to each of our clients.

    More

  • Universal Contact Centers

    Universal Contact Centers

    We help you innovate & achieve your business goals

    Undisclosed
    Undisclosed
    2 - 9
    Tijuana, Mexico
    Service Focus

    Universal Contact Centers is a strategic contact center service provider with USA nearshore operations in Mexico. We offer USA based clients a competitive advantage with a professional, bilingual, bi…

    More

  • Dynamo Global Solution

    Dynamo Global Solution

    Your Business, Our Responsibility.

    Undisclosed
    Undisclosed
    2 - 9
    McKinney, TX
    Service Focus

    We address these challenges by offering customized BPS solutions that are tailored to each client's unique needs. We take care of the tedious and time-consuming tasks such as data entry, customer…

    More

  • Pixie Virtual Assistant Services

    Pixie Virtual Assistant Services

    Giving them back freedom and serenity.

    Undisclosed
    Undisclosed
    2 - 9
    Brussels, Belgium
    Service Focus

    Pixie V.A. Services is a team of Virtual Assistants providing admin and creative support in both English and French. Female business owners come to us so they can have more time to focus on running…

    More

  • Impetus Digital Agency

    Impetus Digital Agency

    We Deliver Results NOT Excuses!!

    Undisclosed
    Undisclosed
    2 - 9
    General Santos, Philippines
    Service Focus

    Impetus Digital Agency is a Digital Marketing Company based in Gensan, whose founders were CEO of past digital agency and Directors and Owner of virtual assistant company here in the Philippines.…

    More

  • Werk Insight

    Werk Insight

    A better way to research B2B audiences.

    Undisclosed
    Undisclosed
    2 - 9
    Nashville, TN
    Service Focus

    Werk Insight is a B2B market research company with a better way to research B2B audiences. We are trusted by leading B2B brands to guide critical business decisions. We combine methods used in…

    More

  • OutsourceBiz LLC

    OutsourceBiz LLC

    Do what you do best, outsource the rest!

    Undisclosed
    Undisclosed
    Freelancer
    Dallas, TX
    Service Focus

    OutsourceBiz is dedicated to providing innovative, efficient, and cutting-edge outsourcing solutions.

    In an increasingly competitive market, we can provide your company with the solutions it needs…

    More

  • Golden Gate BPO Solutions

    Golden Gate BPO Solutions

    Outsourcing Redefined.

    $1,000+
    $25 - $49 / hr
    10 - 49
    Weston, FL
    Service Focus

    Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services. In addition, we provide strategic consulting, legal, and advisory…

    More

  • Texas Call Center Solutions, LLC

    Texas Call Center Solutions, LLC

    Call Center & Answering Services in Austin Texas

    Undisclosed
    Undisclosed
    10 - 49
    Austin, TX
    Service Focus

    Texas Call Center Solutions LLC (TCCS) was established in 2004 and has grown to be a full service contact center based in Austin, Texas,  primarily servicing the resort development, timeshare,…

    More

  • IP Callcenters

    IP Callcenters

    Customer Service and Sales Company

    Undisclosed
    Undisclosed
    10 - 49
    Tallinn, Estonia
    Service Focus

    At IP Callcenters, we believe that excellence in customer service is one of the most important business fundamentals. We are a pioneer in the field of call center systems, being among the first to…

    More

  • Callsign Consulting Sverige AB

    Callsign Consulting Sverige AB

    Your Success is our Call

    Undisclosed
    Undisclosed
    10 - 49
    Gothenburg, Sweden
    Service Focus

    Callsign is the only partner you need to boost sales and customer satisfaction in your business! Let's start a good collaboration today.

    We help your business reach the goals! Our management team…

    More

  • Undisclosed
    Undisclosed
    50 - 249
    Tijuana, Mexico
    Service Focus

    SMART-CONNECT is a near shore call center, possesses a highly respected group of telemarketing and customer relations specialists who have more than 15 years of combined experience with this industry…

    More

  • Talent Paark Global Solutions Pvt. Ltd.

    Talent Paark Global Solutions Pvt. Ltd.

    Outsourcing and media services

    $1,000+
    $25 - $49 / hr
    2 - 9
    Chennai, India
    Service Focus

     The aim of Talent Paark of  is to empower the organizational growth towards the client and to deliver in on-time also to make quick turnaround requests with quality demands. they always…

    More

  • BlueMarketing

    BlueMarketing

    WE ANALYZE YOUR NICHE, YOUR NEEDS & EXPECTATION.

    Undisclosed
    Undisclosed
    2 - 9
    Bogotá, Colombia
    Service Focus

    Blue Marketing Ltda. It was established on December 15, 2003, as a company responsible for solving all the needs in the development and implementation of all targeted advertising ideas. We serve as a…

    More

  • Big Sky

    Big Sky

    Providing Quality Answering Services since 1993!

    $1,000+
    < $25 / hr
    10 - 49
    Calgary, Canada
    Service Focus

    Our company is only as good as our people who dedicate and commit themselves to deliver quality customer service and by 'truly' caring about your clients and your calls. Each call, every call, and…

    More

  • South Suburban Answering

    South Suburban Answering

    ANSWERING & BUSINESS SUPPORT SERVICES

    Undisclosed
    Undisclosed
    10 - 49
    Minneapolis, MN
    Service Focus

    South Suburban was founded in 1972 by my mother, Shirley Prout. We started out with 3 employees in a small office with a multi-line switchboard and wrote messages down by hand! I purchased the…

    More

  • answer all

    answer all

    People Answering People

    Undisclosed
    Undisclosed
    10 - 49
    Lake Park, FL
    Service Focus

    24/7 Live Answering Service for Your Office. answer all takes pride in offering an exceptional telephone answering service tailored to fit the needs of our customers. We serve individual physicians,…

    More

  • We An-Ser Communications Group

    We An-Ser Communications Group

    Communication & Monitoring Center

    $1,000+
    $25 - $49 / hr
    10 - 49
    Regina, Canada
    Service Focus

    Producers and service providers turn to We An-Ser Communications Group to dramatically increase the efficiencies within their organizations -- particularly when it comes to protecting assets,…

    More

  • BPO WorldWide

    BPO WorldWide

    YOUR SUCCESS – OUR SUCCESS

    $1,000+
    $25 - $49 / hr
    10 - 49
    Rīga, Latvia
    Service Focus

    Our job is dedicated to building long-term relationship by providing outsourced contact center solutions on the most efficient basis that add maximum value to our clients. With high standards we…

    More

  • Asia Outsourcing Services

    Asia Outsourcing Services

    A Reliable and Expert Partner

    Undisclosed
    Undisclosed
    10 - 49
    Jakarta, Indonesia
    Service Focus

    Asia Outsourcing Services is a outsourcing service provider led and managed by experienced professionals who were forerunners in the out-sourcing business in Indonesia. AOS business focus is…

    More

  • Undisclosed
    Undisclosed
    10 - 49
    San Jose, CA
    Service Focus

    Enterprise Telecommunications Inc. is your idealistic solution for your business' call management. Hiring an answering service has been the most economical way for a company to exist. At Enterprise,…

    More

  • OD Answering Services

    OD Answering Services

    "WE ARE YOUR BUSINESS"

    Undisclosed
    Undisclosed
    10 - 49
    Somerville, MA
    Service Focus

    We are your business! What does that mean? Well, it means that at OD’s we take pride in learning and understanding the business of our customers in order to become an extension of their office when…

    More

  • Best Message Center

    Best Message Center

    We Are The Best

    Undisclosed
    Undisclosed
    10 - 49
    Wilmington, MA
    Service Focus

    Take advantage of our Telephone Answering Services by forwarding your calls to Best Message Center whenever you do not have phone coverage or to handle the overflow from your existing phone lines.…

    More

  • Votacall

    Votacall

    BPO Company in Massachusetts, USA

    Undisclosed
    Undisclosed
    10 - 49
    Boston, MA
    Service Focus

    Votacall is a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment.  …

    More

  • Transylvania Database Center

    Transylvania Database Center

    Revive Your Business With A Strong Data Backend.

    Undisclosed
    Undisclosed
    10 - 49
    Cluj-Napoca, Romania
    Service Focus

    Transylvania Database Center is a Romanian independent company, specialized in providing IT services and business processes. Established in 2018, TDC has its headquarters in Cluj-Napoca and addresses…

    More

  • Wecall

    Wecall

    We are professionals in treatment.

    Undisclosed
    Undisclosed
    10 - 49
    Sundsvall, Sweden
    Service Focus

    Wecall is one of Sweden's leading contact center companies. We work with service and services for companies in various industries. We take care of everything from advanced customer service…

    More

  • ProximoCX

    ProximoCX

    ProximoCX Speaks Your Customers’ Language.

    Undisclosed
    Undisclosed
    10 - 49
    Knoxville, TN
    Service Focus

    ProximoCX is a 24/7/365 CX solution for phone, email, SMS, web chat, and social media. We also provide data entry, transcription, and translation services. We offer scalable solutions that provide…

    More

  • Sara Call Center

    Sara Call Center

    Outsource time-consuming and labor-intensive work.

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania
    Service Focus

    Sara Call Center is a global BPO and outsourced telemarketing company founded in 2012 in Tirana, Albania. Through our client partnerships over the past decade, we have provided valuable solutions to…

    More

  • 4 EH Consulting

    4 EH Consulting

    Your Partner to Success

    Undisclosed
    Undisclosed
    10 - 49
    Tiranë, Albania
    Service Focus

    4EH is a young, dynamic, and international reality founded by two professionals who trained in Italy and have transferred know-how, experiences, and methodologies to their country of origin. A…

    More

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Comparing Customer Service Outsourcing Agencies: Your Comprehensive Guide

In today's fast-paced business landscape, finding the right service provider is crucial for success. Whether you're an Owner, a CEO, or a Manager, choosing the best partner for your specific needs can make all the difference. That's where Clutch comes in, serving as your go-to resource for comparing and selecting Customer Service Outsourcing companies. With over 2,432 reviews and ratings from real customers, Clutch provides valuable insights to help you make informed decisions. Learn more about the world of Customer Service Outsourcing service providers, exploring key data points, including the most popular, best-rated, and budget-friendly companies.

Before we dive into the specifics, let's get an overview of the Customer Service Outsourcing landscape on Clutch. Currently, there are approximately 390 companies with ratings and reviews in this category. These companies serve a wide range of clients, including С.H.ROBINSON, Оrange, zalando, and many more. In terms of clientele, 616 companies cater to Small Businesses, 374 to the MidMarket and 115 to the Enterprise. These companies span various industries, including Business services, Medical, Financial services, Information technology, and eCommerce, among others.

Check the drop downs below for summaries of Customer Service Outsourcing companies by:

Clutch is your comprehensive resource for comparing and selecting the best Customer Service Outsourcing companies based on reviews, ratings, and data points. With a diverse range of providers, budgets, and service focus areas, you can make an informed decision to propel your business forward. Whether you're a large enterprise, a midsize firm, or a small business, Clutch has the information you need to find the perfect partner for your Customer Service Outsourcing needs.

Most Popular Customer Service Outsourcing Agencies

If you're looking for the best in the Customer Service Outsourcing industry, you'll want to consider some of the most popular service providers. These companies have garnered over 558 customer reviews on average and typically work with a minimum spend limit ranging from $1,000 to $50,000. They specialize in serving industries such as eCommerce, Advertising & marketing, and Automotive, with a focus on services like Order Processing & Taking. Notable names include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (38) 4 (6) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.9

4.9

4.7

$1,000

< $25

United States

#2
5 (41) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.9

$1,000

N/A

Canada

#3
5 (26) 4 (4) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

5

4.9

N/A

N/A

United States

Best Rated Customer Service Outsourcing Agencies

For those who prioritize quality and customer satisfaction, top-rated Customer Service Outsourcing companies are worth considering. These companies have consistently received high praise from their clients, making them stand out in the Customer Service Outsourcing landscape. We have 5 companies and counting in the Customer Service Outsourcing space with 5-star ratings and over 97 reviews to back them up. These are only a handful, so make sure to use our sort and filtering feature to see more top rated Customer Service Outsourcing results.
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (27) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

5

4.9

4.9

$1,000

< $25

United States

#2
5 (25) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$5,000

< $25

Georgia

#3
5 (20) 4 (0) 3 (0) 2 (0) 1 (0)

250 - 999

4.8

4.9

4.9

$1,000

< $25

United States

Lowest Rated Customer Service Outsourcing Agencies

It's essential to look at both high and low ratings to make an informed decision. Some Customer Service Outsourcing companies may have received less favorable reviews from individuals, but this doesn’t necessarily mean they are partners to avoid. Take care to consider how low the “lowest average rating” actually is in this Customer Service Outsourcing line of business. Companies rated above 4 stars still maintain positive sentiment overall. Amongst the Customer Service Outsourcing service providers, the average ratings range from 0.5 stars to 5 stars. But also be sure to read both the highest rated 5-star reviews and others, as our reviews are individually rated (not the same as the average rating). Therefore, only at the highest level, the “lowest-rated” companies include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

United States

#2
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

10 - 49

0.5

0.5

0.5

N/A

N/A

South Africa

#3
0.5 1 REVIEWS
5 (0) 4 (0) 3 (0) 2 (0) 1 (1)

2 - 9

0.5

0.5

0.5

N/A

N/A

United States

Not Yet Rated Customer Service Outsourcing Agencies

Clutch values your input in expanding its database. The more everyone reviews, the better resource Clutch becomes for all! Several Customer Service Outsourcing companies have not yet been reviewed or rated by customers. If you've worked with companies like those below, your review would be greatly appreciated.
Employees
Budget
Hourly
Location

Insurance BackOffice Pro

RATE THIS COMPANY
10,000+ $25,000 < $25 / hr United States

DOT &amp;amp;amp;amp; Company

RATE THIS COMPANY
50 - 249 N/A N/A Canada

NX3 Healthcare

RATE THIS COMPANY
50 - 249 N/A N/A United States

CX Global Advisors

RATE THIS COMPANY
10 - 49 $1,000 N/A India

KnowledgeLake

RATE THIS COMPANY
50 - 249 N/A N/A United States

Industries Served by Customer Service Outsourcing Agencies

Different industries have unique needs, and it's essential to choose a Customer Service Outsourcing company with experience in your specific sector. On Clutch, the most commonly supported industries among the 390 companies in this category include those listed below, but our Customer Service Outsourcing providers serve over 30 different industries. Be sure to use our Industry filter on the main list of agencies to find yours!

Customer Service Outsourcing Agencies by Specialty

Understanding a company's specialties can help you find a provider that aligns with your specific needs. Some of the most common areas Customer Service Outsourcing companies focus on are listed below, but this is only the tip of the iceberg. Our Customer Service Outsourcing service providers specialize in many areas including Phone Support Services, Chat Support Services, Email Support Services, and Order Processing & Taking, and more:
Specialty # of Companies Top Providers
Phone Support Services 1,633 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Chat Support Services 1,239 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)
Email Support Services 1,045 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), CX Collective (5 stars, 11 reviews)
Order Processing & Taking 1,029 Unity Communications (5 stars, 27 reviews), Again Again Agency (5 stars, 25 reviews), Prialto (5 stars, 20 reviews), Big Outsource (5 stars, 13 reviews), Aidey (5 stars, 12 reviews)

Customer Service Outsourcing Services Available

Customer Service Outsourcing companies offer a wide range of services tailored to meet your specific needs. Customer Service Outsourcing services are specific areas of expertise that you may require for your project. Our providers offer over 151 different types of services. Some of the most common services provided and the companies offering them include:

Customer Service Outsourcing Companies by Budget Level

Your budget plays a significant role in selecting a Customer Service Outsourcing company so Clutch categorizes companies by different project budget ranges and spend levels. If you want to filter Customer Service Outsourcing providers by more budget levels, just use the “Client Budget” filter at the top of the page.
$250,000 or More
Some of the best rated and high-end Customer Service Outsourcing companies with minimum spend levels of $250,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

5

5

5

$250,000

< $25

United States

#2
RATE THIS COMPANY

250 - 999

4.3

4.3

4.5

$250,000

$25 - $49

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

1,000 - 9,999

4.5

5

4.5

$250,000

< $25

Romania

$100,000 or More
Some of the best rated and moderately expensive Customer Service Outsourcing companies with minimum spend levels of $100,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$100,000

N/A

Singapore

#2
RATE THIS COMPANY

2 - 9

N/A

N/A

N/A

$100,000

$200 - $300

India

#3
RATE THIS COMPANY

1,000 - 9,999

N/A

N/A

N/A

$100,000

< $25

United Kingdom

$25,000 or More
Some of the best rated and least expensive Customer Service Outsourcing companies with minimum spend levels of $25,000 or more include:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

250 - 999

N/A

N/A

N/A

$25,000

< $25

United States

#2
RATE THIS COMPANY

10 - 49

N/A

N/A

N/A

$25,000

$100 - $149

United States

#3
4.5 1 REVIEWS
5 (0) 4 (1) 3 (0) 2 (0) 1 (0)

10 - 49

5

4

4

$25,000

$25 - $49

Nigeria

Most Affordable Customer Service Outsourcing Companies

If you're working with a tighter budget, there are Customer Service Outsourcing companies - all with favorable average ratings - with minimum spend levels under $5,000, under $10,000 and under $25,000 per project, and hourly rates ranging from <$25 per hour to $50-$99 per hour. Use the filter at the top of the page to see Customer Service Outsourcing companies by hourly rate. Here are a few fine examples of lower-cost Customer Service Outsourcing partners:
<$25 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for <$25 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
RATE THIS COMPANY

50 - 249

N/A

N/A

N/A

$1,000

$25 - $49

United States

#2
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

India

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

2 - 9

5

5

5

$5,000

$25 - $49

United States

$25 - $49 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $25 - $49 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (7) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

4.6

$10,000

$25 - $49

Poland

#2
5 (6) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$25 - $49

United Kingdom

#3
5 (5) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

4.9

5

4.9

$1,000

$25 - $49

Ukraine

$50 - $99 per Hour
Some of the best rated Customer Service Outsourcing companies offering their services for $50 - $99 per hour:
  Employees Quality Schedule Cost Budget Hourly Location
#1
5 (9) 4 (0) 3 (0) 2 (0) 1 (0)

50 - 249

5

5

4.8

$5,000

$50 - $99

United States

#2
5 (2) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$5,000

$50 - $99

United Kingdom

#3
5 (1) 4 (0) 3 (0) 2 (0) 1 (0)

10 - 49

5

5

5

$1,000

$50 - $99

Bangladesh

Customer Service Outsourcing Company Locations

Clutch offers global reach, allowing you to find Customer Service Outsourcing partners either local to your location or in a time zone that suits your needs. Among the 390 Customer Service Outsourcing companies, 1,267 are in North America, 764 in Asia and 651 in Europe. The best-rated companies in these regions can provide tailored services to meet your needs. Here are a few locations where Customer Service Outsourcing companies are most prevalent:
Country Cities with Most Providers Sample of Providers
United States New York (57), Los Angeles (48), Houston (27), Miami (22), and San Francisco (20) Aidey (5 stars, 12 reviews), NETGAINS (5 stars, 9 reviews), FirmsDesk (5 stars, 3 reviews), Vserve Amazon Listing Service (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews)
India Bengaluru (48), Noida (28), New Delhi (26), Mumbai (23), and Gurugram (23) Aidey (5 stars, 12 reviews), Trupp Global (5 stars, 3 reviews), Go4customer (5 stars, 3 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews), Westshore Bpo Pvt Ltd (5 stars, 1 reviews)
United Kingdom London (75), Manchester (6), (6), Leeds (4), and Slough (3) Aidey (5 stars, 12 reviews), Brandix Soft (5 stars, 6 reviews), Talent First (5 stars, 2 reviews), VirtusaPolaris (5 stars, 2 reviews), Sonnecto (5 stars, 2 reviews)
Philippines Pasig (20), Makati (20), Taguig (19), Davao City (16), and Cebu City (12) TRU29 Solutions Inc. (5 stars, 4 reviews), TRU29 Solutions Inc. (5 stars, 4 reviews), APEX Call Centers (5 stars, 4 reviews), STAFFVIRTUAL (5 stars, 2 reviews), 2ndOffice (5 stars, 2 reviews)
Canada Toronto (33), Vancouver (11), Montréal (9), Calgary (9), and Vaughan (8) Veta Virtual (5 stars, 42 reviews), LEX Reception (4.9 stars, 30 reviews), 24H Virtual (5 stars, 13 reviews), ZRAFTED (5 stars, 2 reviews), Omnie Integrated Services Inc. (5 stars, 1 reviews)
Australia Melbourne (15), Sydney (10), Brisbane City (4), Adelaide (4), and Perth (3) Acquire BPO (4.6 stars, 4 reviews), HybrisWorld, TeleTech, Startek Australia, i3R Outsourcing

Customer Service Outsourcing Agency Clients by Market Segment

Understanding the types of clients in each market segment that Customer Service Outsourcing companies on Clutch support can help you align with providers experienced in catering to your business size and needs. Out of the 390 Customer Service Outsourcing companies, 616 have experience with Small Business clients, 374 with MidMarket companies and 115 with Enterprise companies. Some of the notable clients served by these providers in each segment include:
Market Segment Sample of Providers

Small Business

(Clients with <$10M in Revenue)
Our Customer Service Outsourcing providers have served 1,014 Small Business level clients including AffordableApartments.ca (24H Virtual), Elite Medical Group (Neorld), LifeCell (Global Bilgi), LiveChat (Text, Inc.), Richie (Neorld), and many more.

MidMarket

(Clients with $10M to $1B in Revenue)
Our Customer Service Outsourcing providers have served 917 MidMarket level clients including AI Operation / Content Control & Verification (Helpware), AT&T (Unity Communications), American Academy of Physician Assistants (GCS Agents), American Exchange Group (Peak Support), Amplifind (Peak Support), and many more.

Enterprise

(Clients with >$1B in Revenue)
Our Customer Service Outsourcing providers have served 205 Enterprise level clients including DIFF (Enshored), GrubHub (Enshored), Hopper (Enshored), Lesson Planet (Enshored), Paddle (Enshored), and many more.

Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

Currently, Clutch features ratings and reviews for 390 Customer Service Outsourcing companies, serving clients ranging from major corporations to mid-sized and smaller businesses.

Some of the most popular Customer Service Outsourcing companies on Clutch, known for their exceptional services and high ratings, include:

These companies often require a minimum spend limit between $1,000.00 and $50,000.00 and specialize in industries like eCommerce, Advertising & marketing, and Automotive, focusing on services like Order Processing & Taking.

Customer Service Outsourcing companies on Clutch offer a wide range of services, including Call Center Services, Back Office Outsourcing, Sales Outsourcing, Business Consulting, Social Media Marketing, and more.

The average hourly rate for Customer Service Outsourcing providers is $60.34/hr. The best rated Customer Service Outsourcing companies with the lowest hourly rates are:

Clutch understands the importance of budget considerations. Companies are categorized into different minimum spend levels and hourly rates. Some of the most expensive companies with minimum spend levels of $250,000 or more include Tri Source International. If your budget exceeds $100,000, you might consider companies like Swivelt, Puzzle, and TDCX. There are also providers with rates at $300 and up.

For those with tighter budgets, there are Customer Service Outsourcing companies with minimum spend levels under $5,000, such as Axis Global Co Agency, CX Collective, and Saucal. There are also providers with hourly rates ranging between $25 and $49.

The top-rated Customer Service Outsourcing companies on Clutch, based on customer reviews and ratings, include:

These companies have consistently received praise from clients for their outstanding services.

Some Customer Service Outsourcing companies have lower ratings than others, but that doesn’t necessarily mean they aren’t good partners to choose. The lowest average rating in this category is 0.5. Read the individual reviews to help you uncover what’s behind these average ratings. Some of companies with ratings on the lower end of the average include:

Our Customer Service Outsourcing companies have served some amazing clients including panasonic, rocksbox, zalando, Оrange, С.H.ROBINSON and more.

Yes. Customer Service Outsourcing companies on Clutch offer their services in 54 languages besides English, including Spanish, French, German, Italian, Portuguese, Arabic, Ukrainian, and more.

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