Leave a Review For Providers 0 0
  • Post a Project
IPTechSV Logo

IPTechSV

Not yet reviewed

Contact IPTechSV

Get a custom proposal

Bilingual Call Center: Scalable, 24/7 Support

IPTech is a premier bilingual call center and BPO provider based in San Salvador, El Salvador, delivering tailored voice and non-voice solutions to US-based businesses. With 13+ years of leadership experience, we specialize in scalable 24/7 customer service, sales, technical support, and back-office operations.

  • Min project size
    $5,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    10 - 49
  • Year founded
    Founded 2017

Overview by:

Reviewer avatar
Ian Pavlovic
Founder & CEO About the Team

Service Lines
Call Center Services
35%
Customer Service Outsourcing
25%
Sales Outsourcing
20%
Back Office Outsourcing
15%
Data Annotation Services
5%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
50%
Virtual Assistant
50%
Sales Outsourcing
B2B Appointment Setting
50%
B2B Lead Generation
50%
Industries
Telecommunications
20%
eCommerce
15%
Insurance
12%
Financial services
10%
Medical
10%
Information technology
8%
Business services
7%
Consumer products & services
5%
Retail
5%
Advertising & marketing
2%
Hospitality & leisure
2%
Real estate
2%
Education
1%
Manufacturing
1%
Clients
Enterprise (>$1B)
40%
Midmarket ($10M - $1B)
40%
Small Business (<$10M)
20%

Highly Rated Similar Providers

Have you worked with IPTechSV?

Share your experience working with IPTechSV on a past project by leaving a review for buyers around the world

Submit a Review

Our Story

IPTECH was born in 2017 from a simple belief: US companies deserve world-class bilingual support without paying US-team prices. Founded by Ian Pavlovic after 13+ years scaling call centers for brands like Comcast and Motorola, we built IPTECH to be the nearshore partner US businesses actually want — bilingual to the core, aligned with CST time zones, and tech-forward. Every agent. Every system. Every dashboard. Built for one thing: making our clients' customer operations run better.

Meet the Team

Ian Pavlovic

Ian PavlovicFounder & CEO

What Sets Us Apart

True Nearshore Alignment

Same time zone as US Central (CST). No overnight shifts, no Asia-Pacific delays, no scheduling headaches. Our team works when your team works — same business hours, real-time collaboration.

Authentic Bilingual Workforce

Every IPTECH agent is C1-C2 certified in both English and Spanish with neutral, US-friendly accents. Unlike offshore providers, we don't just promise bilingual — we deliver native-quality dual fluency tested before every hire.

Tech-Forward Operations

We're not a "people only" BPO. IPTECH combines top-tier bilingual talent with custom Python automation, real-time dashboards, and CRM integrations built in-house. Our clients get offshore costs with US-level operational visibility.

Quick Facts

9 years in business

Commonly Asked Questions

Every IPTECH engagement starts with a dedicated Operations Manager who serves as your single point of contact. We use your CRM, telephony, and reporting tools — or integrate our systems with yours via API. Weekly performance reviews, real-time dashboards, and 24/7 support escalation paths are standard. We don't operate in a silo — your QA, training, and operations leadership have full visibility into every shift, agent, and metric.

Our onboarding takes 2-4 weeks depending on campaign complexity. Phase 1 (Week 1): Requirements gathering, system access setup, KPI alignment. Phase 2 (Week 2): Agent recruitment from our pre-vetted bilingual talent pool + client-specific training. Phase 3 (Weeks 3-4): Soft launch with small agent group, daily calibration, then ramp-up to full capacity. Throughout, we maintain weekly check-ins with client stakeholders to ensure expectations are aligned before scaling.

We align our KPIs to your business outcomes — not vanity metrics. Standard performance indicators include CSAT scores, First Call Resolution (FCR), Average Handle Time (AHT), conversion rates (for sales campaigns), schedule adherence, and quality assurance scores. Every client gets a custom dashboard with real-time visibility, plus weekly executive summaries. If a metric is dropping, our team identifies the root cause within 48 hours and presents an action plan.

Contact IPTechSV

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from IPTechSV like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.