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IPTechSV

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Bilingual Call Center: Scalable, 24/7 Support

IPTech is a premier bilingual call center and BPO provider based in San Salvador, El Salvador, delivering tailored voice and non-voice solutions to US-based businesses. With 13+ years of leadership experience, we specialize in scalable 24/7 customer service, sales, technical support, and back-office operations.

  • Min project size
    $5,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    10 - 49
  • Year founded
    Founded 2017

Overview by:

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Ian Pavlovic
Founder & CEO About the Team

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    Our Story

    IPTECH was born in 2017 from a simple belief: US companies deserve world-class bilingual support without paying US-team prices. Founded by Ian Pavlovic after 13+ years scaling call centers for brands like Comcast and Motorola, we built IPTECH to be the nearshore partner US businesses actually want — bilingual to the core, aligned with CST time zones, and tech-forward. Every agent. Every system. Every dashboard. Built for one thing: making our clients' customer operations run better.

    Meet the Team

    Ian Pavlovic

    Ian PavlovicFounder & CEO

    What Sets Us Apart

    True Nearshore Alignment

    Same time zone as US Central (CST). No overnight shifts, no Asia-Pacific delays, no scheduling headaches. Our team works when your team works — same business hours, real-time collaboration.

    Authentic Bilingual Workforce

    Every IPTECH agent is C1-C2 certified in both English and Spanish with neutral, US-friendly accents. Unlike offshore providers, we don't just promise bilingual — we deliver native-quality dual fluency tested before every hire.

    Tech-Forward Operations

    We're not a "people only" BPO. IPTECH combines top-tier bilingual talent with custom Python automation, real-time dashboards, and CRM integrations built in-house. Our clients get offshore costs with US-level operational visibility.

    Quick Facts

    9 years in business

    Commonly Asked Questions

    Every IPTECH engagement starts with a dedicated Operations Manager who serves as your single point of contact. We use your CRM, telephony, and reporting tools — or integrate our systems with yours via API. Weekly performance reviews, real-time dashboards, and 24/7 support escalation paths are standard. We don't operate in a silo — your QA, training, and operations leadership have full visibility into every shift, agent, and metric.

    Our onboarding takes 2-4 weeks depending on campaign complexity. Phase 1 (Week 1): Requirements gathering, system access setup, KPI alignment. Phase 2 (Week 2): Agent recruitment from our pre-vetted bilingual talent pool + client-specific training. Phase 3 (Weeks 3-4): Soft launch with small agent group, daily calibration, then ramp-up to full capacity. Throughout, we maintain weekly check-ins with client stakeholders to ensure expectations are aligned before scaling.

    We align our KPIs to your business outcomes — not vanity metrics. Standard performance indicators include CSAT scores, First Call Resolution (FCR), Average Handle Time (AHT), conversion rates (for sales campaigns), schedule adherence, and quality assurance scores. Every client gets a custom dashboard with real-time visibility, plus weekly executive summaries. If a metric is dropping, our team identifies the root cause within 48 hours and presents an action plan.

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