Cadre Crew is a Florida-based BPO that provides virtual assistant and operations support through a teams-based model. You get a dedicated operator plus a bench of specialists, so execution stays consistent when volume spikes. We support five core solutions: E-commerce, Home Services, Real Estate, Healthcare, and Founders, plus CRM and GoHighLevel support when follow-up needs tightening. Our teams plug into your existing tools and workflows, keep work documented, and run a simple weekly cadence so you always know what is in progress and what moved.
Typical work includes admin and documentation, scheduling and dispatch support, customer service inbox coverage, order and returns handling, CRM cleanup, pipeline hygiene, lead routing, appointment coordination, and reporting. If you do not have SOPs, we help build them as we execute, using Loom videos and shared docs.
We use AI where it improves speed without adding noise. For clients who need faster response times, we can enable AI-assisted messaging in platforms like GoHighLevel to answer leads on SMS and WhatsApp, move stages, book calendars, and send invoice or payment links when appropriate. A human operator oversees conversations, handles exceptions, and ensures every lead and task has an owner and a next step. We also support the stack behind the work, from e-commerce platforms and helpdesks to project management tools. When follow-up and conversion are in scope, we track practical KPIs like speed-to-lead, contact rate, appointment rate, pipeline aging, and revenue outcomes recorded in the CRM. You can scale support up or down as your workload changes.
We work in your preferred channels, including Slack, WhatsApp, email, and Zoom, and we follow secure access practices to protect your data. Cadre Crew is built for growing businesses that want reliable execution, continuity, and clear accountability, overhead of hiring and managing multiple roles in-house.
Administrative Support & Data Entry & Mgmt for E-Commerce Co
Back Office OutsourcingCustomer Service Outsourcing
$10,000 to $49,999
Jan. - Sep. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What stands out most about Cadre Crew is their exceptional responsiveness and reliable delivery."
Aug 26, 2024
CEO, E-Commerce Company
John Phillip Kruger
eCommerce
Miami, Florida
11-50 Employees
Online Review
Cadre Crew provides administrative support for an e-commerce company, including email responses and appointment management. The team is also responsible for data entry management and project coordination.
Cadre Crew's work has increased the client's sales revenue, improved conversion rates, and achieved high customer satisfaction. The team provides excellent project management by meeting deadlines, promptly responding to client needs, and efficiently handling issues with clear communication.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of an e-commerce company
Describe what your company does in a single sentence.
We offer seamless online shopping experiences with a focus on quality products and fast, reliable delivery. We specialize in curating the best items across various categories to make your e-commerce journey effortless and enjoyable.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cadre Crew to accomplish?
Administrative Support
Project Coordination
Data Entry and Management
SOLUTION
How did you find Cadre Crew?
Online Search
Why did you select Cadre Crew over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Cadre Crew were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Administrative Support
Email Management: Organize and respond to emails promptly.
Calendar and Scheduling: Manage appointments and meetings.
Document Preparation: Create and format documents and presentations.
Customer Interaction: Handle inquiries and support requests.
Key Deliverables:
Organized email inbox.
Up-to-date calendar.
Well-prepared documents.
Timely customer support.
Data Entry and Management
Data Entry: Accurately input and update data in systems.
Data Organization: Maintain and categorize data for easy access.
Data Quality Assurance: Ensure data accuracy and completeness.
Reporting: Provide regular data reports and insights.
Key Deliverables:
Accurate data entry.
Organized data systems.
Validated and high-quality data.
Insightful reports.
Project Coordination
Project Planning: Develop and manage project plans and timelines.
Task Management: Track progress and manage task assignments.
Team Communication: Facilitate effective communication among team members.
Budget Tracking: Monitor and manage project budgets.
Key Deliverables:
Detailed project plans.
Regular progress updates.
Clear communication with timely issue resolution.
Managed project budgets.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
For my e-commerce development project, measurable outcomes demonstrating success include:
Increasing sales revenue
Improving the conversion rate
Achieving high customer satisfaction
Additionally, operational efficiency will be measured by quicker order fulfillment and prompt customer support responses.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Cadre Crew did a great job with project management.
They delivered everything on time and were quick to respond to our needs, handling any changes or issues efficiently.
Their clear communication and reliable delivery made the project run smoothly.
What was your primary form of communication with Cadre Crew?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stands out most about Cadre Crew is their exceptional responsiveness and reliable delivery.
They consistently met deadlines and addressed our needs promptly, which made the entire project run smoothly.
Their clear communication and proactive approach really set them apart.
They were great to work with on both marketing and customer service.
Overall, working with Cadre Crew was a highly positive experience.
Are there any areas for improvement or something Cadre Crew could have done differently?
There were no areas for improvement noted, Cadre Crew handled everything effectively and met our expectations.
RATINGS
5.0
"Their consistent delivery of high-quality work, adherence to deadlines, and exceptional value for money made the collaboration smooth and effective."
Quality
5.0
Service & Deliverables
"Cadre Crew provided high-quality service and deliverables, meeting deadlines and addressing our needs with professionalism and efficiency."
Schedule
5.0
On time / deadlines
"Cadre Crew was consistently timely and reliable, meeting all deadlines as scheduled."
Cost
5.0
Value / within estimates
"Cadre Crew offered excellent value for money, providing high-quality services at a competitive cost."
Willing to Refer
5.0
NPS
"I would highly recommend Cadre Crew. Their reliable service, high-quality work, and excellent value greatly improved my online presence and sales.
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Our Story
Cadre Crew started in Miami to give growing businesses reliable execution without the hiring headache. We blend US-led leadership with a high-performing team in the Philippines, built around clear SOPs, weekly KPIs, and real ownership. We support e-commerce, home services, real estate, clinics, and founder ops. We use AI where it helps, faster speed-to-lead and cleaner follow-up, but people stay accountable for outcomes.
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