Top Customer Support Outsourcing Companies
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Featured
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$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+Undisclosed50 - 249Nairobi, Kenya
Services provided
Adept Technologies Ltd is a call center headquartered in Nairobi, Kenya. They offer Call Center Services and Artificial Intelligence.
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$1,000+$25 - $49 / hr50 - 249Lahore, Pakistan
Services provided
Founded in 2020, BPOXpert is a Digital Strategy company. Located in Lahore, Pakistan, the team offers Digital Strategy and Content Marketing.
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$1,000+$25 - $49 / hr2 - 9Plovdiv, Bulgaria
Services provided
Phone answering service BPO Bulgaria was established in 2014. The small team specializes in Call Center Services and Accounting.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Based in Union City, New Jersey, Delegate First is a Marketing Strategy company. They provide Marketing Strategy and Accounting.
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$1,000+< $25 / hr2 - 9Davao City, Philippines
Services provided
Business Consulting company Amazigra Business Solution was launched in 2018. The agency focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Amsterdam, Netherlands
Services provided
InSided is an Amsterdam, Netherlands-based software development firm. They specialize in Custom Software Development and Social Media Marketing and were established in 2010.
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$1,000+< $25 / hr10 - 49London, England
Services provided
See all 1 projectsMedlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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Undisclosed< $25 / hr10 - 49
Services provided
See all 2 projectsDID Global is a telecommunications partner for your business, providing communication and data services based on VOIP services and other small and wide spectrum technologies.Benefits of working with
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Undisclosed< $25 / hr2 - 9Colombo, Sri Lanka
Services provided
Established in 2020, SkillStates is a Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Headquartered in Houston, Texas, Mandit Solutions is a midsize Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Market Research.
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$1,000+$50 - $99 / hr50 - 249
Services provided
Telu Group is a Sales Outsourcing company launched in 2020. The firm focuses on Sales Outsourcing and Call Center Services, and is midsize.
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$1,000+< $25 / hr50 - 249Panaji, India
Services provided
EnigmaSoft Technologies, an IT managed services company, was founded in 2020. They provides IT managed services and Digital Strategy.
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Undisclosed< $25 / hr50 - 249Coimbatore, India
Services provided
I DigiMeta Technology Pvt Ltd is a Customer Service Outsourcing company. Launched in 2022, the agency offers Customer Service Outsourcing and Business Consulting.
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UndisclosedUndisclosed50 - 249New Delhi, India
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Razor infotech pvt ltd. Is a call center. Their team is located in Noida, India and New Delhi, India and offers Call Center Services and Customer Service Outsourcing.
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$10,000+$300+ / hr50 - 249
Services provided
Algomill is a web design company established in 2019. The midsize team offers Web Design and UX/UI Design.
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$1,000+< $25 / hr50 - 249Marietta, GA
Services provided
Midsize IT managed services company 263Hub, is based in Marietta, Georgia and Harare, Zimbabwe. Their services include IT managed services and Mobile App Development.
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$5,000+< $25 / hr50 - 249
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Xtrim Global Solutions Private Limited is a call center company established in 2009. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249New York, NY
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DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Nairobi, Kenya
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Eminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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$1,000+$50 - $99 / hr50 - 249Bangkok, Thailand
Services provided
SCMC Technologies Co., Ltd. Is an IT managed services company. The firm is headquartered in Bangkok, Thailand. Their services include IT managed services and other IT consulting and SI.
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$1,000+< $25 / hr50 - 249Regina, Canada
Services provided
Email Marketing company Dispatch Hero is located in Regina, Canada and Regina, Canada. The team offers Email Marketing and Search Engine Optimization.
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$25,000+$25 - $49 / hr50 - 249Belconnen, Australia
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Advertising company AOSC Technologies is headquartered in and Belconnen, Australia. Launched in 2021, the team provides Advertising and Branding.
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$75,000+$25 - $49 / hr50 - 249Karachi, Pakistan
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Taxon Technology LLP is a Karachi, Pakistan-based Business Consulting company. Founded in 2001, the team specializes in Business Consulting and Call Center Services.
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$1,000+< $25 / hr50 - 249
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Answering service Archers Contact Solutions was launched in 2011. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed50 - 249
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Officepros is a telephone answering service located in Los Angeles, California. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
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ACTIV8 ASIA, a social media marketing firm, offer Social Media Marketing and Call Center Services. They were founded in 2022.
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UndisclosedUndisclosed50 - 249
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Established in 2005, trantus is a midsize Mexico City, Mexico-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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UndisclosedUndisclosed50 - 249
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Dga global is a midsize Gurgaon, India-based Business Consulting company. Their services include Business Consulting and Finance & Accounting Outsourcing (FAO).
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$25,000+$50 - $99 / hr50 - 249
Services provided
IT managed services company Outsource Tel was launched in 2013. The agency specializes in IT managed services and Custom Software Development, and is midsize.
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$25,000+< $25 / hr50 - 249
Services provided
BIN - BPO IN Nepal is a video production company. The team is located in Kathmandu, Nepal, and their services include Video Production and Web Development.
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$1,000+< $25 / hr50 - 249
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India BPO Services (Arrow Computers) is a midsize answering service company located in Ahmedabad, India. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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NANJING HENTOR INFORMATION TECHNOLOGY CO.,LTD. Is a midsize Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and were established in 2012.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan.
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UndisclosedUndisclosed50 - 249
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New York Central Air Conditioning, a Business Valuation Services company, was founded in 2010. The company specializes in Business Valuation Services and Commercial Development.
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$5,000+< $25 / hr50 - 249
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Founded in 2024, Mister call is a midsize Antananarivo, Madagascar-based call center. Their team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr50 - 249Pasig, Philippines
Services provided
Business Consulting company CS Proz Inc. Provides Business Consulting and Call Center Services. They were launched in 2020.
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UndisclosedUndisclosed50 - 249Cairo, Egypt
Services provided
Ready Business Hub (RBH), a Business Consulting company, was launched in 2022. The company focuses on Business Consulting and Call Center Services, and is midsize.
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$1,000+Undisclosed50 - 249Zhytomyr, Ukraine
Services provided
Lets call is a Conversion Optimization company. They were launched in 2020, and their services include Conversion Optimization and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249Islamabad, Pakistan
Services provided
Lead Incorporation, a midsize call center service, is located in Islamabad, Pakistan. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Altiam CX is a Davie, Florida-based answering service company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Business Consulting company Outsource India Data Entry is based in Denver, Colorado. They focus on Business Consulting and Back Office Outsourcing and were established in 2013.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Founded in 2019, Creddos is a small Nashik, India-based custom software development company. Their team offers Custom Software Development and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249New York, NY
Services provided
Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
PCG Media Group is a print design company. Their team is in Dublin, Ireland and Stevenage, England. The firm specializes in Print Design and Direct Marketing.
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$5,000+Undisclosed10 - 49Sydney, Australia
Services provided
IT staff augmentation company Operacy Staffing was launched in 2019. The team focuses on IT staff augmentation and Back Office Outsourcing and is in Sydney, Australia.
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$1,000+< $25 / hr10 - 49Bitola, North Macedonia
Services provided
Jupiter BPO, a phone answering service, was founded in 2021. The team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Datareflects is a small Back Office Outsourcing company in Chennai, India. The team focuses on Back Office Outsourcing and Market Research.
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$1,000+$100 - $149 / hr10 - 49Warszawa, Poland
Services provided
Established in 2005, Advisory Box is a Business Consulting company. The small team focuses on Business Consulting and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999East Windsor, NJ
Services provided
QWay Healthcare is a Back Office Outsourcing company. Their team is located in East Windsor, New Jersey. The company offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Sterling, IL
Services provided
Logan IT INC is a midsize Back Office Outsourcing company. They offer Back Office Outsourcing and Graphic Design and were launched in 2015.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.9/40.018/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.3/40.017.4/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?