Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr2 - 9ismailia, Egypt
Services provided
Mo-Accounting Services, an Accounting company, is located in ismailia, Egypt. Founded in 2000, the team offers Accounting and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr10 - 49
Services provided
Supportable is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Sales Outsourcing and is in Bakı, Azerbaijan.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Bedroom Curtains is a small Interior Design company located in Dubai, United Arab Emirates and Dubai, United Arab Emirates. Their services include Interior Design and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
Lumikha Teams, a social media marketing agency, was established in 2006. Located in Dumaguete City, Philippines, the team specializes in Social Media Marketing and Graphic Design.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Zulu Impact is a social media marketing firm. Headquartered in Lahore, Pakistan, the agency focuses on Social Media Marketing and Search Engine Optimization.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Established in 2012, Omeron Technologies SRL is a small custom software development company. Their team offers Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Anaheim, CA
Services provided
Advertising company CrosLinks specializes in Advertising and Conversion Optimization. They are in Anaheim, California.
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Undisclosed< $25 / hr10 - 49
Services provided
IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
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$1,000+< $25 / hr10 - 49Prishtina, Kosovo
Services provided
Homex Virtual Agency is an Email Marketing company. They offer Email Marketing and Call Center Services and were founded in 2019. The agency is located in Prishtina, Kosovo.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
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Small branding company Pixel Movers, is headquartered in Lahore, Pakistan and Dubai, United Arab Emirates. The team specializes in Branding and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49Willemstad, Curaçao
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Caribglobal Data Services B.V. Is a Business Consulting company. They provide Business Consulting and Call Center Services and were established in 1999. The agency is based in Willemstad, Curaçao.
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$5,000+< $25 / hr10 - 49New York, NY
Services provided
Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49
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TIMES BPO, a Market Research company, was established in 2011. The team provides Market Research and Call Center Services and is headquartered in New Delhi, India.
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$1,000+< $25 / hr10 - 49
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Assists Up is a web design agency. Founded in 2020, the team focuses on Web Design and Graphic Design.
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$1,000+$50 - $99 / hr10 - 49Kolkata, India
Services provided
See all 2 projectsTeleMatrix Global specializes in e-commerce website development, social media marketing, and SEO services. Reviews highlight their effective project management, timely delivery, and ability to enhance online presence and sales. Clients appreciate their passion and commitment, noting a good value for cost and no significant areas for improvement.
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$1,000+$25 - $49 / hr10 - 49
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MCA Leads Gateway is a phone answering service. Their team is based in New York, New York. The company focuses on Call Center Services and Sales Outsourcing.
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$1,000+Undisclosed10 - 49
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Back Office Outsourcing company TwoStaff is based in London, England and Ahmedabad, India. They focus on Back Office Outsourcing and Call Center Services and were founded in 2022.
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UndisclosedUndisclosed10 - 49Pune, India
Services provided
Deals Knight is a small Sales Outsourcing company. Established in 2017, the team specializes in Sales Outsourcing and Business Consulting.
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$1,000+< $25 / hr10 - 49Gurugram, India
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Launched in 2015, India Rep Co. Is a small Gurugram, India-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49
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Tripistapa Services Private Limited is a small Back Office Outsourcing company. They specialize in Back Office Outsourcing and IT strategy consulting and were established in 2024.
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$1,000+< $25 / hr10 - 49
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Sales Outsourcing company AJ Deals focuses on Sales Outsourcing and Call Center Services. They were launched in 2024.
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$1,000+$25 - $49 / hr50 - 249Sydney, Australia
Services provided
Liveware, a Business Consulting company, was founded in 2018. They focuses on Business Consulting and IT managed services.
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$1,000+< $25 / hr50 - 249Mumbai, India
Services provided
YourDailyTask is a Back Office Outsourcing company in Mumbai, India. Their services include Back Office Outsourcing and Accounting.
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Undisclosed< $25 / hr2 - 9Toronto, Canada
Services provided
Small telephone answering service Mekka Communications Incorporated, is in Toronto, Canada. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Call center Convoso is based in Los Angeles, California. The team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
See all 2 projectsBSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Hants, England
Services provided
ProcessFlows, a Back Office Outsourcing company, focus on Back Office Outsourcing and Custom Software Development. They were launched in 1987.
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$5,000+$100 - $149 / hr50 - 249New York, NY
Services provided
Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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$10,000+< $25 / hr50 - 249Jaipur, India
Services provided
Sarv Webs Pvt. Ltd. Is a Jaipur, India-based call center service. They provide Call Center Services and Sales Outsourcing and were founded in 2011.
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$1,000+< $25 / hr50 - 249Islamabad, Pakistan
Services provided
Riz Solutions is an Advertising company. Their midsize team is headquartered in Islamabad, Pakistan. Their services include Advertising and Social Media Marketing.
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$1,000+$150 - $199 / hr10 - 49Vaughan, Canada
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In Social Incorporated is an Advertising company. They specialize in Advertising and Social Media Marketing and are based in Vaughan, Canada.
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$1,000+Undisclosed10 - 49Delhi, India
Services provided
Active India Holidays, a Translation company, focus on Translation and Language Interpretation. They were founded in 2007.
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$5,000+< $25 / hr2 - 9Noida, India
Services provided
NSB BPO Solution Pvt. Ltd. Is a phone answering service. Their small team is headquartered in Noida, India and India. Their services include Call Center Services and Transcription.
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$1,000+$25 - $49 / hr2 - 9
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Business Consulting company StrikeForceSales is in North Sydney, Australia. They focus on Business Consulting and Call Center Services and were established in 2005.
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$1,000+< $25 / hr250 - 999San Antonio, TX
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World Wide Outsource Solutions LLC, a call center company, offers Call Center Services and Custom Software Development. The firm is in San Antonio, Texas.
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$5,000+< $25 / hr10 - 49Anaheim, CA
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Staff Boom, a Back Office Outsourcing company, is in Anaheim, California. Their services include Back Office Outsourcing and Business Consulting.
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$1,000+$50 - $99 / hr10 - 49Kraków, Poland
Services provided
Launched in 2010, Teleaudyt sp. Z o. O. Is a small IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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$1,000+< $25 / hr250 - 999Chennai, India
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Botomation is an AI firm founded in 1999. Their team offers Artificial Intelligence and Call Center Services.
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$1,000+< $25 / hr2 - 9Bengaluru, India
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Technoraft is a software development company. The Bengaluru, India-based firm was established in 2019. Their team focuses on Custom Software Development and Web Development.
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Undisclosed< $25 / hr2 - 9Lahore, Pakistan
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Uplift Source is an Advertising company. Established in 2021, the company provides Advertising and Branding.
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$1,000+< $25 / hr2 - 9
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Digital Astar, a Digital Strategy company, was established in 2022. In Sangrur, India and Sirsa, India, the team offers Digital Strategy and Web Design.
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UndisclosedUndisclosed2 - 9Dover, DE
Services provided
Wizards.lat is a small CRM consulting and SI company. Launched in 2023, the team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
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Perto Costa is a small answering service. Founded in 2023, the team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49
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Esi-Call is a call center company. Located in Sidi Bel Abbès, Algeria, the firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsOssisto provides virtual assistant services, catering to businesses seeking to enhance sales numbers and social media presence. The overall feedback highlights effective assistance, timely project delivery, and high-quality outcomes, particularly beneficial for new business owners.
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UndisclosedUndisclosed50 - 249Itasca, IL
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Brown & Joseph, a phone answering service, was launched in 1996. They specializes in Call Center Services and Custom Software Development.
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$1,000+< $25 / hr50 - 249
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Vietnam Outsourcing Hub is a software development firm established in 2017. The midsize team provides Custom Software Development and Finance & Accounting Outsourcing (FAO).
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$1,000+< $25 / hr250 - 999Toronto, Canada
Services provided
Simpro Solutions is a Back Office Outsourcing company. The Toronto, Canada-based firm specializes in Back Office Outsourcing and Call Center Services.
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$10,000+$100 - $149 / hr250 - 999Dhaka, Bangladesh
Services provided
Talent Centric Ltd., an Accounting company, was launched in 2014. In Dhaka, Bangladesh, the team provides Accounting and Back Office Outsourcing.
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$1,000+$300+ / hr250 - 999Antananarivo, Madagascar
Services provided
Beepeeoo is an Advertising company launched in 2015. Their services include Advertising and Public Relations.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
34.1/40.017.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+$25 - $49 / hr250 - 999Ho Chi Minh, Vietnam
Ability to deliver
37.7/40.018.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?