Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Support Outsourcing company providing multilingual call center solutions and customer care outsourcing services across Europe. Reviews highlight their strong project management capabilities and high-quality service, with 100% of clients appreciating their timely delivery and effective communication. Some feedback suggests room for improvement in language support and staff training.
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Undisclosed< $25 / hr2 - 9Lahore, Pakistan
Services provided
Syndicare Limited is a small Lahore, Pakistan-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Konya, Türkiye
Services provided
IMA Contact is a Konya, Türkiye-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were established in 2007.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO.
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$5,000+< $25 / hr50 - 249Alexandria, Egypt
Services provided
Flowtechtics is a phone answering service. The Alexandria, Egypt-based agency was established in 2017. Their team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Mega watt electric is a Contract Manufacturing company. In Los Angeles, California, the firm was launched in 2000. Their services include Contract Manufacturing and Business Consulting.
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$50,000+< $25 / hr50 - 249Ciudad de Guatemala, Guatemala
Services provided
Conekta Force is a phone answering service. Founded in 2023, their team provides Call Center Services and Back Office Outsourcing.
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Undisclosed$25 - $49 / hr50 - 249Wrocław, Poland
Services provided
CCIG Med is a telephone answering service. The team is based in Wrocław, Poland, and their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
Managed Services Partners LLC is a Prairie Village, Kansas-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Web Development and were founded in 2018.
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UndisclosedUndisclosed1,000 - 9,999Gurugram, India
Services provided
Radical Minds Technologies Pvt Ltd, a large answering service, is in Gurugram, India. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
Services provided
BKPO is an answering service company. The firm is headquartered in Bogotá, Colombia. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 2006, T2Group is a telephone answering service. The team specializes in Call Center Services and Back Office Outsourcing and is based in.
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$1,000+< $25 / hrFreelancer
Services provided
Supplicity is a Customer Service Outsourcing company. Their team is in Brussels, Belgium and specializes in Customer Service Outsourcing and Call Center Services.
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$5,000+< $25 / hrFreelancer
Services provided
Reedah Va Desk is a Back Office Outsourcing company established in 2025. The small team specializes in Back Office Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
Obelisk Solutions is a Sales Outsourcing company established in 2023. The midsize team provides Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Bangkok, Thailand
Services provided
Al-Karim Global is a Business Consulting company. Their team is headquartered in Bangkok, Thailand. The agency provides Business Consulting and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
Maximus BPO is a Back Office Outsourcing company based in Dhaka, Bangladesh and Virginia, Virginia. They focus on Back Office Outsourcing and Customer Service Outsourcing and were founded in 2019.
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Undisclosed< $25 / hr50 - 249
Services provided
VIRTUAL ASSISTANT HOUSE is a Customer Service Outsourcing company. They were established in 2019, and their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Sheridan, WY
Services provided
Business Continuity Management company BoundBot was founded in 2025. The midsize team offers Business Continuity Management and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
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Stealth Agents is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing, and the company is located in Cherry Hill Township, New Jersey.
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$1,000+< $25 / hr50 - 249Mendrisio, Switzerland
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CXC is a Customer Service Outsourcing company. Launched in 2025, the agency is located in Mendrisio, Switzerland. Their team offers Customer Service Outsourcing and Call Center Services.
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$10,000+< $25 / hr1,000 - 9,999Santo Tomas, Philippines
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DOZ Outsourcing Services OPC, a large phone answering service, is located in Santo Tomas, Philippines. Their services include Call Center Services and Business Consulting.
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$5,000+< $25 / hr50 - 249
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Sales Outsourcing company Sabtrix was launched in 2025. The team specializes in Sales Outsourcing and Customer Service Outsourcing and is located in Atlanta, Georgia and Atlanta, Georgia.
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$5,000+$50 - $99 / hr50 - 249
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Supline is a midsize Back Office Outsourcing company located in Tashkent, Uzbekistan. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Coimbatore, India
Services provided
Seyyone is a Back Office Outsourcing company established in 1999. The team focuses on Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr50 - 249Happy Valley, OR
Services provided
Securus Contact Systems is a phone answering service. Launched in 2012, the firm is in Happy Valley, Oregon. Their services include Call Center Services and Sales Outsourcing.
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$50,000+Undisclosed50 - 249Indianapolis, IN
Services provided
Netfor, Inc. Is a call center company. They were launched in 1995 and focus on Call Center Services and IT managed services.
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$1,000+< $25 / hr50 - 249New Delhi, India
Services provided
D K Business Patron is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are based in New Delhi, India.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
Services provided
Pro Medical Billing Solutions is a Back Office Outsourcing company. They were founded in 2010, and their services include Back Office Outsourcing and IT managed services.
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$100,000+$100 - $149 / hr50 - 249
Services provided
Midsize Business Consulting company Construction Estimator, is based in Brooklyn, New York. The team provides Business Consulting and Commercial Brokerage Services.
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$1,000+$50 - $99 / hr50 - 249
Services provided
MeraTalk is an IT strategy consulting company established in 2020. Based in Cranston, California, the team focuses on IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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$5,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
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Touchbase is a Dubai, United Arab Emirates-based e-commerce development firm. Their services include E-Commerce Development and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Call center company Answer MTI was established in 1982. The team focuses on Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Digitrench LLC is a Back Office Outsourcing company. The Dhaka, Bangladesh-based firm provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
Capline Dental Services is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were established in 2016.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Class Staff İnsan Kaynakları is a Staffing company. In istanbul, Türkiye, the team offers Staffing and Artificial Intelligence.
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Undisclosed$100 - $149 / hr2 - 9Bengaluru, India
Services provided
See all 1 projectsCompany Overview: With over 13 years of technical excellence, Techtency (formerly Abhishek IT Services) has evolved from a trusted IT infrastructure provider into a premier global technology
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$1,000+< $25 / hr10 - 49
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Founded in 2017, Virtual Sourcing Solutions is a small St. Petersburg, Florida-based IT staff augmentation company. Their services include IT staff augmentation and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Toronto, Canada
Services provided
See all 21 projectsWorkStaff360 provides Customer Support Outsourcing services, including virtual assistants for call center and inventory management tasks. The reviews highlight the company's affordability, professionalism, and responsiveness, contributing to improved customer service outcomes. Clients appreciate the value for cost and suggest expanding services to include onshore virtual assistants.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.
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$1,000+< $25 / hr250 - 999Lusaka, Zambia
Services provided
Launched in 2010, FSI Outsourcing is a call center company. The team provides Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999
Services provided
Resolv.Global is a Staffing company. The firm is based in Plano, Texas. Their team focuses on Staffing and Employer of Record (EOR) Services.
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UndisclosedUndisclosed50 - 249Wheaton, IL
Services provided
Remote Employee is a Marketing Strategy company. They are located in Wheaton, Illinois and San Fernando, Philippines, and their services include Marketing Strategy and Digital Strategy.
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Undisclosed< $25 / hr10 - 49
Services provided
Founded in 2008, Pam's VAS is a small Levittown, Pennsylvania-based Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+Undisclosed10 - 49
Services provided
Mobilize.AI LLC, a telephone answering service, was founded in 1995. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Bronx, NY
Services provided
Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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UndisclosedUndisclosed10 - 49Fife, WA
Services provided
Pro Call Center Inc is a Fife, Washington-based answering service. They specialize in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Jaipur, India
Services provided
Esteem Host is an IT strategy consulting company. Their team is headquartered in Jaipur, India and focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Americas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Sacramento, CA
Services provided
Founded in 2021, Quantamnest is an e-commerce development firm. The small team focuses on E-Commerce Development and Business Consulting.
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UndisclosedUndisclosed10 - 49Kutaisi, Georgia
Services provided
A1 Telecom is an IT managed services company. Founded in 2017, their team offers IT managed services and Call Center Services.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.3/40.019.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Manila, Philippines
Ability to deliver
34/40.017.4/20 Reviews9.8/10 Clients & Experience6.8/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?